Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150324-EK55198 [Jan 1, 1970, from America]

Dear Emma, we thank you for a great Korea tour. You took good care of us. Miss Jena in Seoul was very helpful and nice. We had a great time and would certainly use your company again in future and recommend Novaland Tours to our friends. Christina and Michael

NLT-150323-CJ54760 [Jan 1, 1970, from America]

Hi Cindy, 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. They were all good services - no complaints. 2. Where can we improve to be better and stronger? One thing I find very hard to understand is that why the tour bus has to drop us at different location (example drop off at tokyo train station) once the tour is over? can the tour bus drop us off at the bus station in tokyo? If tour bus can improve this drop off service, I think the service will get A+ rating. 3. Any other valuable comments, travel experience and happy moments you may have. I would recommend your tour to my friends.

NLT-150318-MK38548 [Jan 1, 1970, from Canada]

Thank you very much for all your help in planning our trip to Korea, Vietnam and Cambodia. We had a wonderful trip and really appreciate all your efforts for us. We have not yet had a chance to reply to your email but will do so in the next week. Hi Melody, I am sorry it has taken so long to write to you regarding our comments on the trip you planned for us. As I mentioned, we enjoyed the trip very much. We really appreciate all the time and effort you spent in helping us plan this trip. We did a lot in a short time! 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me. All the arrangements you made for us worked very well. Pick ups were all there to greet us and the drivers and guides very prompt and very good. It was a wonderful way to be able to spend some time with my niece and we all enjoyed being together! The only thing we were disappointed in were our meals in Vietnam. The lunch we had on Gary and my day in Phoenix island was excellent. Our dinner in Ho Chi Minh was however quite disappointing, especially when we saw the menus that were provided to groups at nearby tables. The restaurant was very nice, and the food was good, but not very much was served and the variety was missing. We hoped that this dinner did not cost you very much! The lunch on the return from the Bassac cruise was also not very good. We enjoyed the elephant ear fish very much and could have seen it on the menu more than once. Fish in Vietnam is excellent compared to the chicken or the beef... Maybe you could have given us a choice? 2. Where can we improve to be better and stronger? Other than the above, everything was very good... Thank you 3. Any other valuable comments, travel experience and happy moments you may have. I am especially concern on the night you live at ship in Vietnam, is it comfortable and recommend? Yes, the ship was very comfortable and we enjoyed our guide and the experience very much. i am not sure I would do both the visit to Phoenix island and the Bassac cruise. They were very similar, and I would do the cruise first. If there is not enough time to do the cruise, then the visit to Phoenix island is very nice. In this case, since my niece was not with us for Phoenix Island, I was happy that we were on the cruise with her, so that she could experience life in the Delta. Our trip to the Cu Chi tunnels in Vietnam was one we were glad that we added to our itinerary. For people visiting the temples in Cambodia who may have difficulties walking, you may want to suggest walking sticks (or have them available from the guides, if needed) as these can be very helpful when walking up and down the uneven steps of the temples. If you will plan for your next trip to Korea or other Asian Countries, we can offer travel expertise throughout Asian Countries (Vietnam, Cambodia, Thailand, Laos, China, Japan, Korea, India, Nepal and etc.). We sincerely hope we can service you again to realize your wonderful trip and return you an amazing memory! We will definitely keep you in mind for our future trips to Asia. We really enjoyed working with you!!!! I also want to thank you for your help with ticket numbers and etickets that you sent to us. I really appreciate your prompt responses! It made things possible for me to be able to get credit for these flights which I would have lost otherwise. For the moment, do not bother with Cambodia e-tickets. I do not know if I require them, but will contact you if I do. ( In future you may want to advise your passengers when the Asian airlines is associated with one of the air alliances like AC or AA. It is easier to add the number before flying then to try and get mileage credit afterwards).

NLT-150318-EK54956 [Jan 23, 2019, from America]

Young is also wonderful. I placed a review on Trip Advisor. He is taking excellent care to make our Korean journey an adventure. He is an amazing, caring, kind, thoughtful, reliable, thorough in his planning and guiding. We are enjoying and learning much about Korea. He is very generous. We feel he is taking extra care with us. Appreciatively, Barbara Emma, I hope all is well with you and Mr. Young. It has been about a month from our return from South Korea. I was in a car accident and many non-essential tasks have been delayed. But I am recovering and wish to share our thoughts. Mr. Young was incredibly generous with his time, planning and guiding. Everyday was a new adventure. He extended each day with wonderful surprises and additions. He provided extensive narration in history, culture, and geography. With his educational history background, he was most interesting. and being a veteran added yet more diverse discourse. He also listened and added places and events to the tour that we did not know would be of interest. Mr. Young showed us the beauty of Korea. Had we taken a group tour, we would have not seen as much or had the kind care I think. A private tour made the trip unforgettable, and he made each day magic. When he found out we were “foodies” he made sure we ate wonderful authentic Korea that was very diverse. He was flexible to begin late on days we wished a delayed start. He included additional days, a most generous gift. He stayed with us to the airport and saw we knew where to go. Mr. Young was diligent, hard-working, clever, funny, a great driver. His English language skills were very good. If you talk with him, please let him know I am recovering from the car accident. My car was a total loss. The police and doctor told me I was VERY lucky…like the fortune teller said. (one of my favorite events.) I have recommended Novaland and Mr. Young to friends that are interested in touring Korea. Please share this communication with Mr. Young. With deep appreciation, Barbara Barkemeyer

NLT-150317-LJ37123 [Jan 1, 1970]

hi lilian, thank you so much.. the tour was great.. i had fun and the spots we visited was all amazing.. i love working again with you since im planning to go to korea mid or late this year.

NLT-150315-TK54196 [Jan 23, 2019]

NLT-150315-EK54956-2 [Jan 1, 1970, from America]

Steven was great. Very accomodating and great at explaining things.

NLT-150313-LJ50633 [Jan 23, 2019, from America]

This is just a short note to thank you (especially) and Novaland for arranging a very nice tour of Japan for us. All the arrangements you made for us worked out perfectly, from the size of the mini-bus/van that you arranged at all our destinations with very courteous and helpful drivers, to the very knowledgeable tour guides throughout the tour. The hotels that you picked for us were all first rate - clean, well run and very accommodating. All the furnished breakfast buffets were excellent as well as the included kaiseki dinner at Kajikaso Ryokan in Hakone. Everything was memorable and the tour guides were very helpful about taking pictures of the whole group so that no one would be left out of any of the pictures they took for us. At times, we had to make minor changes to our itinerary (such as the first day when we took longer than I had anticipated getting out of the airport and had to reschedule our tour of the Osaka Castle until the next day on our way to Nara). Both tour guides did an excellent job of meeting our active schedule and I can't think of anything on the itinerary that we did not see or do. I think one of the highlights for me was the two nights at Kajikaso in Hakone, where we enjoyed the luxury and comfort of the private onsen both days and to relax in our yukata while sleeping and eating during our stay at the ryokan. I'm sure there are a lot of other highlights, such as the ladies in our group enjoying all the shopping they could fit in on the time allotted and the magnificent close-up of Mt. Fuji on a blessedly clear day, all the magnificent temples, castles and shrines that I hope my children and grandchildren will remember for the rest of their lives. We took several pictures with the Novaland pennant in them. If any of these pictures should appear in future Novaland magazine or advertisement, we would appreciate it if you can send us a copy or two. It will help us reminisce about the good time we had in Japan. Thank you for everything.

NLT-150313-EC38428 [Jan 1, 1970]

Hi Emma, the private tour was good. Especially the punctuality and pick up from hotel to destination and back. Although a little bit expensive.

NLT-150309-MK51704 [Jan 23, 2019, from Canada]

Here is some feedback as promised: ******************************************************************************************************************************* Pretour booking arrangements with Novaland were very efficient and professional. Email communications were answered quickly and clearly. Payment details were straightforward and precise. The pricing was fair, with choice of private or group tour. Melody Fan was the travel consultant and I quickly developed a good rapport with her which is good because I can be diificult and demanding ! The tour was in multiple parts because we were doing some independent travel as well but it all worked seamlessly. Drivers and guides were always on time, the vehicles used were good, and the guides very professional, personable and knowledgeable with good English skills. The drivers were good although one did drive faster than we like, perhaps because the distances were far but he was competent and we did not feel unsafe. The tour in Jeju was with a group on a coach and we had a pickup with a van in the morning. At the tour end we were given bus tickets and dropped at the airport to catch the next bus. This was not very good because it took 1.5 hours to return to our hotel late at 18:45. It would be better to have a return transfer. The pace of each day tour was good, the selection of sites to visit was very good but we did wait until late to stop for lunch on 2 days. This was on the 2 day part out of Busan. It would be better if the driver & guide gave us some detail of the days itinerary first, this is what the Seoul and Jeju guides did. There was some confusion about our last dinner being included but we sorted this out with the driver and guide. The hotel in Busan was fine with a nice breakfast, in Andong the hotel did not have any non smoking rooms or a breakfast area so we stopped at a highway restaurant. Fortunately there was no smoke in the hotel ! We were very impressed with the beauty of Jeju and the tour brought us to some very scenic places. The fist stop the Trick Art museum was fun but we would prefer something more scenic or cultural. The guides really helped us to understand Korea, to appreciate the ancient temples, palaces, villages etc. so we want to return but later in Spring so that the blossoms are out and all is green and even more beautiful. We found we could travel independently because people are very helpful but also are very happy we did some portion with Novaland Tours because of the extra insight we got. Melody Fan and Ms. Amor Huang of Novaland are a class act who treated us with tremendous concern and caring whenever there was even a slight problem. *********************************************************************************************************************************

NLT-150307-TK53924 [Jan 23, 2019, from America]

Dear Tina, Thank you for following up with my request for Mrs. Freedman. I think there is little doubt that we all enjoyed the trip to the DMZ and learned a great deal of new information. We all appreciated the services provided and the guides attempt to make us comfortable as well as to make up for not having enough time for a meal by buying us a Korean treat to snack on. If I had one suggestion for him it would be to be a bit more assertive in offering information to the tour groups he guides. He certainly seemed knowledgeable and when asked was quick to provide the information requested. He also accommodated our desires to stop to shop etc. shmiller

NLT-150306-MK50322 [Jan 23, 2019]

NLT-150222-EK53416 [Jan 23, 2019, from America]

NLT-150214-ZJ55171 [Feb 22, 2015]

Hi Lynee, Me and my family had a great vacation in Japan. The tour arrangement was good. Choice of locations and hotel was also Excellent. The buses were very clean and comfortable. Bus drivers have Excellent skill to make the entire journey smooth and enjoyable. Tour guides able to Speak in understandable English language. Also they Have a lot of information to share. No issues with food since we enjoyed All Japanese food provided during the tour. However we just wish that there will be drop off and pick up service from the hotel where We Stay. We suffered some difficulties to walk back to our hotel after each tour because the Weather was cold and we often miss the way. The time allowed for souvenir shopping at each location was too short. Probably Can consider to have 30 minutes shopping time at each sport. Thanks for such a good arrangement to make our Japan tour a memorable one. Best regards. Subra

NLT-150212-MK54591 [Jan 1, 1970]

We really had a great, fantastic, amazing 4-day vacation in Seoul Korea (February 12-15, 2015). We feel blessed to have Novaland Tours arranged everything for us. From the moment I did inquiry, Ms. Melody, the travel consultant, never failed to immediately reply to each questions/email I raised. The proposal of our itinerary has been great and she even included some places we have suggested. The Korea guide ebook she provided has been very helpful for our preparations. The cost of the tour was really worth it. Upon arrival in Incheon Intl Airport, we were warmly welcomed by our good-looking English speaking tour guide, Mr. Yon Young. He has been extra nice, private tour guide/driver cum photographer, cum lecturer, cum historian. We did enjoy Korean food with the help of Young (we’re close hehehe). Actually we all gained weight as he always supplied us Korean food in the service vehicle aside from the lunch and dinner we have explored. His service overall has been superb! We were all dependent on him through out the 4-day tour. He even assisted us in the airport on our last day. He has queued for us to have our receipts validated for possible tax refund. We were more than satisfied with how Novaland Tours took care of us. I have attached here our picture (I'm the 2nd from left, sitting) to show how grateful we are to Novaland Tours. We will definitely recommend Novaland Tours to our friends to experience a memorable and satisfying vacation. GOD Bless Novaland Tours! thanks so much. rona

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