Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-151014-TK35463 [Jan 23, 2019, from America]

Hi, Joanna,rn rnI would definitely recommend your company. The tour was fabulous, better that I could have imagined. Mr. Young is a perfect driver/guide. Works hard to made every day interesting, worthwhile and fun. He cared enough to take good care of me. The hotels were excellent. As it turned out, it was probably good that I stayed at two hotel in Jeju Island because of the location being near itinerary sites. Every day was a full day of sightseeing which I liked. I got more exercise on this tour thatnI probably did in 5 years which was an unexpected health benefit. Mr. Victor, the driver/guide for Jeju, followed the itinerary, as did Mr. Young, so that I did not miss out on the World Heritage Sites. Also both guides, especially Mr. Young, added additional sightseeing.rn rnI love to travel that's why I'm all booked up for 2016.rn rnI found your company to be reliable, honest and quick to respond. rnWith much appreciation,rnJoyce

NLT-151013-ZJ61780 [Dec 10, 2015, from Saudi Arabia]

Dear Lyneern rnFirst of all I want to apologize to you for my delay passing my comments to you.rn rnNovaland Service which was represented to us by the wonderful professional Travel Consultant Lynee Zhao, was really outstanding. I would give Lynee Zhao a score of Twelve out of Ten. I was really impressed with Lynees’ quick replies to our requests around the clock and she did her best to ensure that our tour of Japan exceeded our expectations. Lynee managed to achieve this goal successfully. I always remember your follow up calls with us when we were in Japan to ensure that everything was done as planned. Tour Guides and Tour Guides’ drivers were professional and met our expectations. We could tell that our Tour Guides were carefully selected.rn rnHotels were outstanding to excellent to below average. Please do not send guests to Luxury Wa Hotel Kaze No Kaori. It was much below our expectations from many aspects and it will reflect negative image about your agency Novaland Tours, I wrote comments about it in Tripadvisor.com. My logon Id is AABDHAHRAN. My review of this hotel is written underrnhttp://www.tripadvisor.com/Hotel_Review-g298123-d1552982-Reviews-Kazeno_Kaori-Ito_Shizuoka_Prefecture_Chubu.html My other hotel reviews can also be found in tripadvisor.com.rn rnTransportation was smooth. However, there was a minor issue (maybe because of our ignorance), on Day 7 Oct 19 Atami-Ito and on Day 9 Oct 21 Ito-Atami we had to purchase tickets for Atami – Ito and Ito – Atami sectors. JR Employees AT ATAMI Station requested us to purchase tickets even though we showed them the cards (Atami-Ito and Ito-Atami) which you gave to us.rn rnIn summary, If we ever think of touring countries in Far East, we will contact you. We will also recommend Novaland tours to our friends.rn rnThank you.

NLT-151013-MK62671 [Oct 30, 2015]

This trip has been amazing. I'll respond fully when I have more time and I have a lot of positive stuff to share :)rnrnWe're still going to go to the DMZ tomorrow and return on Saturday. At that time, I'll find the time to answer fully.rnrnSo I had an almost 100% positive experience with everyone. Melody, your itinerary was lovely, packed with beautiful things and great activities. The guides and drivers were all lovely, punctual and knowledgeable. It was a very special trip!rnrnI think the only negatives were that we realized that 2 free days might have been better than just one free day. Also, we booked too many temples - by the end it got a little boring - but the guides were great at moving quickly and we did other things.rnrnrnOur only problems came from communication. In the itinerary, it was stated "your guide will give you tickets" or "your guide will tell you the time of tomorrow's pickup." However, each time, I realized later that the guides did not tell us those details. I would simply call Jacky and get that information though. Also, on our final day, our itinerary said 12pm pickup but the guide was waiting from 11am. These are small issues and did not make any negative impact on our enjoyment of the trip - I'm only mentioning this because you asked :)rnrnI loved the trip! These guides were amazing and I recommend using them again! If you ever book a trip to Seoul, I strongly recommend you suggest to your clients to visit the Hongdae neighborhood - it's very cool.rnrnThank you Melody! Your hard work in booking this is very appreciated.

NLT-151009-EK58401 [Oct 24, 2015, from United Kingdom]

Hello, EmmarnrnGreetings from Seoul, Korea! We are still here as my husband has a long conference + meeting, and then we will have a few days exploring Seoul together. We return to Scotland on Friday 30 October, after more than 3 weeks in Korea.rnrnThe first part of our time in Korea was spent with Novaland and was excellent - that is our summary of your tour!rnrn1. TRAVEL CONSULTANT - Emma Chen - excellent, efficient, flexible and accommodating in the preparation of our tour. You always replied promptly and pleasantly. Everything went very smoothly because of your good planning and communication.rnrnTOUR GUIDES Jeju - Yeha tours x3, to the South, West and East were all excellent. (Both guides were very good, Je Hoon and Gin - but especially the latter).rnBusan - Kim was a brilliant guide - very knowledgable, interesting, personal and kind. She answered our many questions with patience!rnGyeongju, Andong (Daegu) etc - Mr Jon(g) - a wonderful guide with so much knowledge, experience, and understanding of history, culture and religion, plus a great sense of humour!rnrnDRIVERS ETC. The lady who met us at Incheon Airport was pleasant - she must have wondered where we were as our luggage was left in Quatar (transit stop) so we had to discuss with the Airline how to forward it.rnDrivers from Incheon Airport to Sunbee Hotel (9 Oct), and from Sunbee Hotel to Gimpo Airportrn(10 Oct), possibly did not know the way to the Sunbee Hotel - maybe SatNav misdirected them.rnYeha bus drivers in Jeju were all very goodrnDriver form Busan Airport to Toyoko Hotel - Mr Jacky Choi, was excellent and informative, but we wished he had introduced himself at the airport! Good to meet the local organiser.rnDriver for 5 days - around Busan and then on to Daegu - Mr Choi (brother), is an excellent, careful, reliable driver. We felt very safe.rnrnHOTELS. Sunbee Hotel, Seoul - was an excellent choice - so central, but quiet, and with clean, comfortable rooms, and welcoming, friendly, helpful staff. Good Korean breakfast too. Easy to walk to historical places.rnEver Hotel, Jeju, was pleasant to stay in with a good breakfast. It was near a street with restaurants and especially cosmetic shops, but did not have scenic places to walk to - not really necessary!rnToyoko Hotel, Haeundae, Busan, was comfortable and quiet, with a very good breakfast, and close to the beach and other places to walk. There were nearby restaurants.rnrnSCENIC TRIPS We thought the visits were well planned and varied. They allowed us to see a lot of the cities and countryside (especially beautiful with the Autumn colours), but also to understand more of the religious, historical and cultural background, with visits to temples, tumuli, museums, markets, beaches and cultural villages. We enjoyed being introduced to varied local cuisine too.rnrnWe have many happy memories of all the places we visited and of people we met, and the guides who explained things so well to us. It was good to be part of bigger groups on the Jeju tours, but very special to have our own guide and driver on the mainland Novoland part of the trip. Communication was very good before and during the trip so we always knew what each day would involve. It is difficult to think where / how you can improve your service as it was so good! We will thoroughly recommend Novaland and try to persuade some of our friends to use your company! Thank you very much!rnrnWith our best wishesrnrnColin and Marian Martin

NLT-151002-YK58683 [Jan 23, 2019, from America]

JohannarnrnrnI have only been home for one day and had planned to send a note. It is a long trip home and my last flight was cancelled so yesterday was spent finding my luggage and just getting accustomed to the 14 hour time change.rnrnrnI was very happy with all of your arrangements and will be recommending your company to anyone planning to travel where Novaland Tours can help with a tour. Mr Young did an excellent job guiding us around the Seoul area and introduced my granddaughter and I to great food and experiences. He found special events for us such as a parade celebrating the harvest and the changing of the guard at the temple. He was very knowledgeable and good at explaining the sites.rnrnrnThe tours arranged in Jeju were good. I met others who were also traveling with Novaland Tours and we were all happy with your service. I was very happy with the hotels that you arranged, the locations and service were fine. All had English speaking workers who were so helpful. rnrnrnJohanna, I could not ask for more from a tour planner. You were so responsive to my wishes and arranged a tour that I will not forget. Because you were so thorough in your arrangements, I was able to enjoy your country without any problems.rnrnrnThank you.rnDoris Hertsgaard

NLT-151002-MK56144 [Oct 15, 2015, from Malta]

Dear MelodyrnThank you for your email. I'm still traveling with my friends in Japan. Irnwill get back to you after my return on 24 October with some thoughts andrncomments.rnThank you for organizing everything. All was fine.rnRegardsrnIwona

NLT-151001-YK53427 [Jan 23, 2019, from America]

Greetings,rnrnrn As my wife and I prepare to fly back to the USA today, and the memories of our Tour are still fresh in our memory we want to thank you. The tour you set up for us was absolutely wonderful. The places we visited were beautiful and we were blessed with excellent weather. Our thanks go especially to the tour guides and drivers who met and exceeded all expectations. They were always on time and very helpful when we had questions or wanted to visit some place special. If ever asked, I will certainly recommend Novaland Tours for travel in South Korea.rnrnrn Thanks to Joanna who was instrumental in helping us decide on what tour to take, then kept us informed as any changes occurred. A really first class trip planner.rnrnrn Finally, a special thanks to the people of Korea for having built such a wonderful country. I was first stationed in Korea in 1959/60 at Camp Kaiser. My job was to patrol the DMZ. At that time, I must admit I never thought the country had a chance of becoming what it is today. The people of Korea, in my humble opinion have brought about a miracle. rnrnrnrnrn David and Mona Storey

NLT-151001-YK52892 [Oct 15, 2015, from America]

Dear Joanna, rnTomorrow we return home from a glorious Korean trip!rnThis by far was the very best trip we have taken-anywhere!rnI thank you for arranging such a successful adventure - the hotels were all very nice, the tour guides outstanding and the food was some of the very best we have enjoyed. The tours were all interesting and we learned so much.rnrnrnThe people of Korea are kind and so friendly!rnrnrnWe look forward to returning to Asia, with you as our travel coordinator. Please give me your recommendations for our next trip we have visited China from Shanghai to Beijing, north India, Viernam, Thailand & Turkey, again about 15 days.rnrnrnThank you again,rnCarol

NLT-150928-VJ61574 [Oct 10, 2015]

Dear DorisrnrnThank you for your follow up. Yes, we are back home.rnSorry for late reply as we got quite busy catching up with work. :)rnrnWe are happy with the tour to Mount Fuji and Kakone.rnrnFirst of all, I thank you for your consistent follow up from enquiry through booking of the tour, answering my questions and also taking the effort to drop me an email on the eve of our trip. That is very thoughtful.rnrnThe pick up at the hotel was on time & the entire journey to catch the bus to Mount Fuji was also well organised. However, the stops at Mount Fuji and Mount Hakone were both relatively short & so, it was quite a rush to take photos, buy food/ souvenirs & go to the toilets etc. I guess it is a common feedback? :) Not too sure if there is any way to improve on that given the long travel distances. This, we understand too.rnrnThe tour guide (Mika, if i remember correctly) is very patient & attentive. She also gave us clear instructions on how to return to our individual hotels and sent all of us off on the bullet train which was was great since all of us do not speak or read Japanese & were worried about alighting at the wrong stop.rnrnI think the bus driver was polite & drove carefully.rnrnHope the above comments help. I will surely consider booking tours with Novalands again.rnrnHave a great weekend!rnrnrnBest regardsrnJulie

NLT-150925-BK62280 [Sep 27, 2015, from Canada]

Hi Bruce,rnrnThe tour was great. Jay was very knowledgeable and I had a great time!rnThanks againrnJohn

NLT-150924-DJ60010 [Oct 3, 2015]

Dear Siva ,rnrnIt was a wonderful experience to us . All the arrangements were very good and we thoroughly enjoyed the tour . The guides were extremely cordial and helpful . They took care of us very well .rnrnThank you very much for all these arrangements and I will get in touch with you for my next trips .rnrnWarm Regards ,rnrnParthipan

NLT-150924-AJ60151 [Oct 15, 2015]

Hi AnnrnI was nice experience. I have communicated my appreciation soon after reaching home. May be next year I will need your services. Pl. suggest me other friendly country like Japan for my next tour . rnY.srnAnil

NLT-150921-BK61414 [Sep 22, 2015, from Australia]

BrucernThanks for asking. It was tiring because we have just arrived the night before but we enjoyed every minute of it. We look forward to Suwon tour tomorrow.rnRachael

NLT-150920-EJ60413 [Sep 29, 2015, from America]

Hi Emma,rnrnrnMy parents and son enjoyed their tours in Japan very much. All I can hear from them is oh my gosh...oh my gosh...Japan is so beautiful. The tour guide was very knowledgeable and fun!rnrnrnI am scheduled to go to Japan in end of January. Im also going to book the same tours. As soon as I finalize my plans, I will contact you:)rnrnrnThank you again! Your customer service is superb. Your agency is so reliable and responsive. A++++rnrnrnrnrnBest,rnrnrnSheila

NLT-150918-MK60683 [Sep 29, 2015, from America]

The tour was terrific. I'd be happy to give you more specifics but we are still traveling and won't be back home for another almost three weeks. I will respond to your questions when I return home.

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