NLT-150330-EK55248 [Jan 23, 2019,  from America]
Hi Emma, Thanks very much for checking in. I really appreciate the many thoughtful itineraries you put together for us. We had an educational, wonderful and enlightening trip. It was a memorable experience. Our drivers were very experienced and the tour guides were excellent and very accommodating in making us feel comfortable. Particularly, Young was not only a good driver, but a knowledgeable tour guide, who showed us many interesting sites, educated us about Korean culture and was very patient and thoughtful throughout our tour. The only sort of mishap we had was when we first arrived at Incheon and had to transfer to Gimpo, it was a bit stressful as our driver, Ho, didn't speak English well, and didn't know this airport well. He also accidentally dropped us off at the Gimpo International terminal to Jeju. However, he was very nice and I believe he felt very bad about inconveniencing us. He bought us drinks and donuts for our inconvenience. It was a nice gesture. I think the language barrier made it difficult. I would say if there was room for improvement, perhaps, the itinerary could specify which driver or guide was picking us up and which tour guide we would have for the next day or so. All the drivers who picked us did not speak English except for Young when we arrived from Busan. Arriving late, it was hard to be able to maneuver around to look for dinner, etc, but we managed. Unfortunately, I did not get to meet Victor or Jacky Choi whom I thought I was meeting but Rachel Ko and Kim were very nice, warm, and knowledgeable. All in all, I thought it was an excellent trip and thanks so much for helping us arrange this trip for us. I really liked all the tour guides and greatly appreciated their help. Please send our special thanks to Young as we felt that he was like family and my daughter even cried on the way to the airport, saying she had missed him. I am planning a few more trips in the future and will definitely consider Novaland for our planning needs. Thanks, Nathalie
NLT-150330-CC34620 [Jan 1, 1970]
Hi Cindy, Overall we had a good trip, except for Guiyang : 1. The driver did not turn up, Nicholas the tour guide came some half hour later & he had to bring us out of the station to take 2 taxis to our hotel. The taxis do not have air-con 2. The next morning, the driver again turned up more than an hour late to fetch us to Anshun. So I guess we skipped some sites there, like the waterfall at the Seven Star Bridge 3. The last day, luckily, the driver was on time, but he dropped us some 150 meters from the station. Nicholas the tour guide helped us with our luggage to the station. Nicholas did try his very best, but with no support from the driver, I guess it was really tough on him. Suggest that Novaland do not use this driver again. Sorry that we have to say that. Regards Margaret
NLT-150329-YK54160 [Jan 1, 1970]
Thank you very much for the great service accorded to our family. The tour was great except that for children, going to the jewellry factory and the Ginseng Tea Shop are not of much interest to them. We will surely recommend your tour in the near future. MRS CARMELA GO
NLT-150329-YJ36122 [May 8, 2014]
Hi Joanna, We just want to give our overall feedback on our Japan tour experience and the tourist guide. Though Lily, our tourist guide seems to be a nice person, she doesn't seem to be fit for an English-speaking group. I'm not sure if she doesn't understand English well or she is not really familiar with Japan. Or maybe she just doesn't care. After all, she is not Japanese. She can't answer basic questions such as where will we see Cherry Blossoms and when did it start to bloom. I asked her if it is colder in Mt. Fuji than in Tokyo and she can't even answer. She can't even recommend where best to eat. She's also not familiar with the places and asks around the mall. She doesn't really talk to us and we didn't learn anything from her about the country, like a local person can do. Worst, she talks to the driver the entire time of the tour in Chinese dialect. We of course expect her to show us around even while in the car. She seems to be very conscious of the time and we feel that the tour must really end on her specific time. We are really disappointed especially comparing it to our experience with Mr. Young of Korea. He is a local, speaks English well, he knows a lot, very friendly, passionate with his work and treats us like his friend. I think the key here is aside from being good in English, it is best to get a local tour guide who loves his or her country and is passionate to promote it. Thank you, Aiem
NLT-150329-LJ35728 [Jan 1, 1970,  from America]
Dear Lillian Thank you for all the arrangements and we had a wonderful trip covering Tokyo, Mt. Fuji, Hakone, Kyoto, Kanazawa, Katayama and Shirakawa-go. Everything worked out well and everyone in our group enjoyed the trip. I will write to you separately soon. Regards Kum Dear Lillian Thank you for all your arrangements. Sorry about the last day confusion at Shiba Park Hotel. I hope the hotel canceled one of the extra booking and did not charge you for it. I fould Shiba Park Hotel making many mistakes. They forgot to give us our train tickets and they also did not understand the duplicate booking. The computer is there to remind when passengers arrive. Shiba Park Hotel has to get this fixed. I spoke to my friends and here is what they recommended: 1. It will be beneficial if Novaland Tours gave the local (Japanese) contact agent's name and telephone number. We did not know who to contact except your international telephone number. 2. Shiba Park Hotel MUST have a message on arrival that there is a package (say train tickets or name of contact etc) for all arriving passengers. Since everything is computerized it should be in the computer against the group name. 3. Tour guide should be knowledgeable of local history. The guide we had (who was a student) was only good as a translator. 4. All the hotels had the wrong name as when I gave my name they could not find it. Then we saw all bookings were under the name Kevin Chan. It will be easy if a group name is made and all bookings are under that group name. The driver was a very good driver and we had a nice van to take us from Kyoto to Kanazawa, Takayama and Shirakawa-go. Hope my comments helps you. Question for you: Do you have contacts in Myanmar (Burma) I am interested in going on a 4 day Irrawaddy River Cruise (November 24, 25, 26 and 27) I ONLY want the river cruise and no sightseeing tours as I am planning a stopover when I go to my home country of Sri Lanka. (party of two) Regards Thanks Kum
NLT-150329-EK54681 [Jan 1, 1970]
Hi Emma, Just want to express my warmest appreciation to you and Novaland tours for a great experience for me and my children. That was so great. Looking forward for our next tour with you in the near future. God willing. Regards, Nancy
NLT-150329-CJ55473 [Apr 9, 2015,  from Australia]
Dear Cindy, Thank you for your email. First of all, we are really satisfied with the overall service we received. Travel consultant is great, tour guide and driver is also helpful although English are limited that creates certain difficulties for us The scenic spot is fabulous, we really enjoy taking photos of “sakura”. The fact that within the tour, we still have private time to travel within the city by ourselves is a plus, we have time to explore the city, get to know the local people and their living style more. This is a plus. On our last day, we are able to find our driver is fantastic service provided by you. I would like to see more dynamic tour arrangement in our itinerary, such as on the day of kyoto and tokyo, for each city, all we do in one day was cherry blossoms and pagodas, we would like you include more activities that we should see. Although, we want to see cherry blossoms and wish to travel there, we are tourist and still need more advice from you. We love the hotel, food that you arrange for us. They were fantastic. Thank you. Kind Regards,
NLT-150328-TK54442 [Jan 1, 1970,  from Australia]
Hi Tina Yes, arrived safely home last night at 12.00 midnight and had a sleep in. I was going to email you anyway and thank you for organising the tour. I also wanted to know how to comment on Trip Advisor as we do appreciate what you did for us. The hospitality from the Jeju branch - Jeha tours was amazing as this Jin actually came to the airport and helped us with the problem. That was why he could chat with you. The ground staff actually lend us her mobile phone to call around. It was incredible. I don't believe that we will get that in Australia or in many other countries. Both of them were very polite, calm and helpful. WIll tell you more and comment on your service as what you have stated below. I will definitely travel with Novaland tours again. TIna, you did a great job. Well done!! Maybe I will get to meet you one day when I go to China. Regards
NLT-150328-FK52926 [Jan 23, 2019]
Hi Alice, We have rested well from our Korean vacation, thank you for asking. I just realized that you are not based in Seoul because when I mentioned your name to Mr. Young he hesitated for a moment and when I looked at your contact number it has a different country code. I had brought some dried mangoes for you. Maybe we will meet when I am in Hongkong? Hope that will be sooner than later. Anyway, we enjoyed our Seoul & Jeju tours despite my slow & labored walking due to an ankle fracture in November. The Hotels in Seoul are nice, clean and strategically located but a bit tight. Not your fault, but I guess it is to be expected in a busy and crowded city such as Seoul, squeezing 3 adults instead of 2 in a regular sized hotel room. If we are to go back, the two hotels would be worth going back to again. We covered quite a lot in Seoul. Mr. Young was attentive & solicitous. He would make sure we had a little snack if we're having late lunch or dinner. On the last day, he brought us to church (which is very important for us) though it was not on the schedule and had lunch at a good restaurant. Our van was new and very comfortable. The Jeju Island tour was a good one too though on some days it was raining. The schedule was adjusted to have more indoor activities. Our guide Victor knows Jeju well. However, the van he used was very old and needs a little cleaning. The next two days, we had Cindy who was engaging, perky and knows Jeju like the back of her hand. She has a keen attention to details and was quite helpful in shopping. Her minivan was new, clean and comfortable too. Overall, it was a very pleasant and insightful tour of Korea for our family. I look forward to our next tour in June 2015 of Tokyo and Hokkaido again, arranged by your company. Sincerely, Marlene
NLT-150328-CJ38382 [Jan 1, 1970]
Yes Cindy our friend is here, they are very happy and impressed with all the arrangements, hotel was comfortable, coach Was good, and the guide was good and helpful . On the last day our friend left early for the airport since the hotel staff advice due to pick season the crowd will be huge So better there well before, they took the taxi by themselves. Thank You for all arrangements, will contact you in the next trip.
NLT-150327-YK56340 [Jan 23, 2019]
Thank you very much for well arranged tour for us. Highly appreciate it. Regards
NLT-150327-YK55826 [Jan 1, 1970,  from America]
Hi Joanna, So kind of you to ask about our trip! Everything has exceeded our expectations! You have done a beautiful job coordinating everything! Great job Joanna!!! I will give you details on our guides later! Chol Lee and Cindy are the absolute BEST!!! Will our guide in Busan give us our train tickets to Daegu and later Seoul? Regards,
NLT-150327-QJ54375 [Jan 23, 2019,  from Canada]
Hi James, How are you? We are now back home. We had a terrific time in Japan. Thank you. I am just busy today so I will write again tomorrow. Among the 4 hotels that you booked us in, we enjoyed best at Sotetsu Fresa Inn Shimbashi. Fantastic location, good service, clean rooms, satisfying breakfast. Please book us there next time in future. Also for all your other clients, they will be happy at Sotetsu Fresa Inn Shimbashi. Next was APA Hotel – good service and great breakfast buffet. But location is so far away from train station. Worst hotel among the four is Kyoto Plaza Hotel. It has good location and passable breakfast but the rooms are old and they smell of wet carpet and human sweat/body odor. Hakone Hotel Kowaki-en is a grand hotel but in bad need of renovations, especially the bathrooms. Bedrooms are fairly large and the breakfast buffet was sumptuous. My daughter had to hold the shower button the whole time showering because it wont hold. Anyway, I will send over the receipt for the breakfast at Hakone Hotel tomorrow… I have 265 emails to go through today. Thank you, Grace Grace Perez, Msc Research Coordinator, QI & Epidemiology Department of Family Medicine | University of Calgary Phone: +1 403 210-7129
NLT-150327-LC52345 [Jan 1, 1970,  from Australia]
Hello, Lillian, thank you for arranging our recent trip to China. We have taken lots of photographs , met some very nice people, and now have many happy lasting memories .We thoroughly enjoyed finding a new local restaurant each night, and found that we could eat out most nights with a beer for around $25 Aussie dollars which for us was a highlight We very much appreciated the convenience of the driver/tour guide aspect of the trip. We must also thank Susan (the Guilin Guide ) and Novaland office staff for arranging a new itinerary at short notice. We left our original itinerary in our room at the New Globe Hotel in Xian, and despite numerous calls and a fax, we had no response from the hotel, to locating the missing file which contained personal information, such as medical and passport details and forward airline tickets . A special thanks also to Colby in Chengdu to waited until 3.30am for our plane to arrive from Guilin due to air traffic congestion caused by bad weather. We found the majority of drivers courteous, and the guides friendly, well informed and had good command of the English language. The high speed trains were awesome and we would use more of them should we ever visit again Here are a few notes we made from our trip Holiday Inn Central Plaza Beijing. Excellent staff , nice clean hotel room, would be happy to stay their again any time. Grand Nobel Xian, Nice room, centrally located., however, breakfast was a nightmare with just too many people, and no seating until staff cleared tables and there where long queues for breakfast food . We would not stay here again. Guilin Park Hotel Guilin. Nice hotel, great breakfast lovely riverside location with lights for an evening walk Green Lotus Hotel, nice hotel, good breakfast Celebrity Rucheng Chengdu Centrally located, but the worst hotel of our entire trip to China this hotel is not a four star hotel any more, the carpet in our room was filthy and the breakfast area was tired and in desperate need of a renovation. Breakfast was also disappointing for western tastes. Poor choice of hotel from Novaland and we would not stay their again. Crown Hotel, Yictang, very nice hotel, river view, good breakfast, not much to do in Yichang, in retrospect would have preferred to have caught the train to Shanghai as several of the cruise passengers did, at the conclusion of the three Gorges dam visit. Les Suites The Bund, Oh what a lovely hotel! and the pick of the trip, fabulous room, sensation view of the Pudong Area and service to match. Summary of the sights visited Beijing, Tiananmen Sq, Forbidden City, Summer place, Temple of Heaven, Great Wall at Badaling, Cloisonne factory all iconic sights and well worth the visit.and the guide was very informatative. What we did miss out on was the Scared Road tour and somehow ended up with a retail tour of a huge Jade Shop, which was not on our itinerary , the purpose was apparently to have lunch! Howvever rather than sit in the dining hall, with other tour groups, we were escorted to a back room where another couple were seated food was just OK , but it was at least double the price of what we were paying for our evening meals, not good value at all. Not a good choice for lunch. Hutong Tour, The rickshaw ride was also disappointing, it lasted around 15 minutes and doubled back on many of the same roads, the meal was tasty , but not really an authentic family lunch, just another tourist stop, we met the owner /chef which was nice. We found more authentic Hutongs ourselves that afternoon. We enjoyed the Terracotta warriors, guide however seemed have trouble in filling in the afternoon before we caught the plane to our next destination. Dumpling Banquet, Not sure how much Novaland paid for this, but a total disappointment, rushed, noisy surroundings, we did not know what we were eating, would have been nice to have an English menu. We have eaten better dumplings with far better service in Perth . Never again. Li River cruise, Very pretty , Susan the guide worked hard to point out highlights along the river, but not sure if the trip was necessary given that we were doing the Three Gorge river, a couple of days later, Could another option could be been presented? Not sure of the cost, but lunch was disappointing, as we were about the last couple to join the table as we waited to see the hills on the 20 yaun note. - a better alternative would have been to hold the lunch service until after those hills Reed Flute cave , beautiful and unique , Elephant cave and the climb to the top great exercise. Chengdu, Pandas, (panda photos have not been permitted for about 12 months so suggest this is removed form your notes Wenshu temple and Jinli Street very interesting and made a great day out. Chongqing A visit to the old town for a couple of hours before we went to cruise. Great use of time available Celebrity Legend Great boat, lovely cabin, clean, very pleasant hardworking staff, superb scenery, well organised shore excursions. We very pleased we took the dining option, and we were disappointed that we were asked to pay extra for Wi Fi, and English speaking movies, in our cabin, and for an optional trip to the bridge! you wouldn't expect to pay for these services in a four star hotel, so was hard to justify why on board. The biggest disappointment for us was the captains farewell dinner, all passengers were asked to be in the main restaurant at 6pm. What a free for all, we arrived at 2 minutes past 6 and there was 380 passengers swamping the buffet as if it was their last supper. A table call up would be a far better option. Tipping was out of control, with additional collection for the cruise director, who apparently does not participate in the the crew tips. Shanghai Dinner at the oriental Pearl tower, what an excellent night, and thank you for arranging the window seat. Our guide seemed to run out of things to show us in the time we had in Shanghai, so not sure if Novaland planning department put enough thought into planning our time in Shanghai. Summary Overall, we were happy with with our Chinese adventure, However your companies policy of pricing everything in US dollars and emphasis on tipping, are aspects that would make us think twice about booking with Novaland in the future. We believe this practice made the entire trip more expensive than it needed to be, and certainly compared to other Asian countries we have visited. , and we are not convinced that Chinese Nationals were asked to do the same. It would have been worthwhile to get a “welcome pack” to china including city maps, city high;ights this would have help us get oriented quicker in the very large towns. Also we found that the guide kept many of the admission tickets to the places we saw, as a visitor admission tickets are quiet a nice souvenir for the photo album! However we will do more homework on this as we move forward with our next trip. Again thank you for all of your hard work and patience with the emails. Chris and Maurine
NLT-150327-FJ55934 [Jan 1, 1970,  from Ireland]
Hello Alice, Just a small email to tell you that the trip was very nice and everything was perfect. The Fuyija Hotel was superb and well worth the money and effort. So thanks again and maybe we'll book some interesting Asian trip with you for China :) Torsten
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