Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150411-TK52363 [Jan 1, 1970]

Hi Tina, Here are my feedback: 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. - their punctuality is greatly appreciated. - the guides, tour locations and transportation are all very nice. 2. Where can we improve to be better and stronger? - I can't think of anything to improve as the entire experience exceeded my expectations. 3. Any other valuable comments, travel experience and happy moments you may have. - It has been a pleasure dealing with Novaland tours. Thank you to you Tina as for your close involvement throughout the planning stages. I will consider Novaland Tours should I be requiring a tour package in future travels. Regards, David

NLT-150409-YK56313 [Jan 1, 1970, from Australia]

Hi! Joanna Thank you for your follow up :) Yes we are back in Melbourne, Australia. Arrived safely home early this morning :) We definitely will seek your company; Novaland again for our future visits in Asia. Your team Ms. Kim & Mr Choi was very exceptional in their service, flexible and thoughtful. For example changing cherry blossom viewing from Jinhae to Gyeongju. We felt very pleased with the cherry blossoms...it was our main reason for our visit and we left Busan very happy and blessed. They were also very considerate towards my children. Always assessing and adjusting according to my children's attention and level of energy. I will definitely get in touch in future and highly recommend family and friends. Thank you to you too; Joanna for your efficiency and professionalism Yours sincerely. Brenda Hiu

NLT-150408-DK55264 [Jan 1, 1970, from United Kingdom]

HI Siva, Sorry to take so long to get back to you. We have been home for six days and suffering from insomnia due to the time difference. Our tour with Kim was good although too short due to our brief time in port. We really enjoyed seeing your beautiful country. Thanks for all you and Kim did to make our time there enjoyable. Jackie

NLT-150408-DK53559 [Jan 1, 1970, from United Kingdom]

Dear Siva, Thank you for your email which I just opened today. We returned home last night from a three week tour of South East Asia. The tour with Kim was excellent. We were extremely impressed with the way in which she handled our request to change the itinerary. This was our request not to visit any markets as we had seen many prior to arriving in Busan. She remained calm, offered us a change and delivered an excellent tour considering we only had 5 hours. Her command of English was very good and her knowledge of the history of Korea and the Buddhist way of life gave us a better understanding of South Korea and its people. Our visit to the memorial to victims during the Korean war and also the Buddhist temple by the coast will be very memorable to us for years to come. She is a very capable guide, pleasant and gentle and we would highly recommend her to any of your clients. Her car and driving were excellent and comfortable. The only down side was the lack of time against the total cost of the tour. At $340 for 5 hours we did feel it was expensive but understood that this was the day rate for Kim plus transport. However without Kim’s insight we would not have gained so much information or seen so much in the short time. We hope to return to East Asia in the future and will take you up on your $50 reduction. Thank you once again Siva we will recommend your services to our friends. Tom and Linda Salmon

NLT-150407-FJ53983 [Jan 1, 1970]

Dear Alice, Everything is fine with us. We loved your tour and it was organized very well. The food provided was also nice. However, you forgot to tell us about the JR pass and we ended up spending more money on our travel. Please mention this pass to your other tour guests since it has to be bought before you enter Japan. We are very happy with your tour and will definitely recommend your tour to my other friends. I will also write a favorable review for Novaland on Trip advisor. Thanks.

NLT-150405-TK55015 [Jan 1, 1970, from America]

We are a group of 6 Vietnamese American and Canadian citizens who just returned home from a last week visit to Korea. I would like commend Tina at Novoland for a well coordinated 5-day private tour in Korea. Mr. Young , our Seoul tour guiide ,provided outstanding services throughout our 4-days stay in Seoul. He has very good command of English, outstanding knowledge of Korean history , and with great personabilties to be with . He was very flexible to accommodate specials requests from a couple of people for meals, changing of attractions from the original itinerary from my group. He went above and beyond to by taking us to Seoul vista view at night and more importantly , the morning trip to DMZ shortly prior to our depature in the afternoon back to the US which were not included in the itinerary. It was a very historial moment for me at the DMZ We were touched by his personal escort all the way to the the final entrance of the security gate at the airport. I highly recommend having Mr. Young as your tour guide in Seoul. Once again, thank you Tina and Mr. Young at Novaland for a wonderful and unforgettable trip to Korea. Sincerely, William Visited April 2015

NLT-150405-MK54558 [Jan 23, 2019, from America]

We were very pleased with our tours in Seoul and Jeju island. Both tour guides were knowledgeable, professional, accommodating and flexible to our needs. The airport transfers and the flight to Jeju were also easy. We were very happy with everything. We will use Novaland again when we travel to Asia.

NLT-150404-YK53874 [Apr 26, 2015, from Australia]

Dear Joanna, Thank you for organising a wonderful holiday for us. We thoroughly enjoyed seeing the sights, learning about the history of South Korea and eating delicious Korean food. All of the guides were excellent, and each had their own strengths. Mr Lee (Day 1 & 2, Airport transfer and Suwon Tour) had great local knowledge. From the moment he picked us up at the airport he was sharing information on what to see and do while in Seoul. Jeff (Day 3, Seoul tour) was eager to show us the sights and be our personal photographer. Joy (Jeju Island) was friendly, helpful and encouraged us to climb mountains as she knew it would be worth the effort. Despite having such a large group she took the time to talk to each of her guests, making them feel welcome and catering to their needs. Mrs Kim (Busan and Gyeongju) was kind and willing to make adjustments to the schedule when requested or if she saw something that would interest us. We liked the variation of group sizes also, with some days just us and others in a larger group, this really helped to make each day different from the last. Thank you for organising all of our transfers, even these people seemed to go above and beyond to share their knowledge of Korea and history with us in the little time we spent with them. The accommodation throughout our stay was incredible. The service was excellent and all of the staff had at least a basic grasp of English which was extremely helpful. The rooms were all immaculate and far more luxurious than we would have expected. We had a fantastic time in South Korea and will definitely be looking at Novaland for our next holiday in Asia. We will be recommending you to anyone else that is travelling throughout Asia in the future. Thanks again, Ashley & Hayley Boardman

NLT-150404-MK55504 [Jan 23, 2019, from America]

Our group would like to thank you and your staff for arranging a wonderful vacation for us in Korea. All the tour guides are very nice, specially Mr. Park Se Won, we really enjoy his company. We definitely will recommend your service to our friends in the States.

NLT-150403-ZJ55585 [Apr 16, 2015]

We had a good time on our tour, we just had a few hours to tour around kyoto, we were only able to visit few places, our tour guide was not really a local guide living in japan so she does'nt have much knowledge on the sites that we visited, she did not explain very well the historical background of the sites that we went but she was overall friendly, helpful and nice. Thank you very much for your help.

NLT-150403-YK39796 [Jan 23, 2019]

Dear Joanna, Thank you so much for arranging our 7D/6N tour of Busan, Gyeongju, Andong and Jeju. I really appreciate your quick replies to my numerous queries and emails. We had a blast with Ms Kim in Busan, Gyeongju and Andong. Ms Kim is always smiling and she tells us about the places we visit, folklore and legends, too. we gossiped about Korean actors and actresses, we chitchat about K dramas. Ms Kim took us to a shop in Gukje market where we bought cheaper souvenirs. We had 2 drivers for Busan, Gyeongju and Andong. Both Mr Choi speak little English but were good. The car was comfortable, just enough for the 7 of us. When we arrived at Gimhae Airport, our luggage were sent to our hotel in a separate car. Jeju didn't impress us much, it was made worse with Cindy, who was supposed to be our tour guide for Jeju. Cindy met us with her stern face at Jeju airport. Her car was barely big enough for the 7 of us with our 7 pieces of medium size luggage. She was more concerned with her new car then being a tour guide. For the 2 days in Jeju, Cindy was just the driver, not a tour guide. Cindy would drive us to a location with little or no explanation, tell us which way to go, she would sit and wait in her new car or wait for us in a cafe. She didn't do her homework before meeting us. She asked where we are from, asked to see our itinerary. And when she spoke to us, it seemed that she was doing us a favor. Cindy should have warn us that we were to be locked up in a little room at Seongeup Folk Village to listen to the sale pitch! On our last day in Jeju, Cindy reminded me that she took 2 coastal roads for the scenic drive to our location(in our itinerary). Hotels in both cities were strategically located, places to shop and eat are near by. On the whole, the trip was good, and we would definitely use Novaland Tours again. Regards, Nanie Yang

NLT-150402-TK51574 [Jan 1, 1970, from America]

Dear Tina and Novaland Tours, My wife and I want to thank you, Novaland Tours, and Mr. Lee, Soo Bok, for an outstanding job during our visit to Korea. Mr. Lee was an exceptional tour guide. His commentary and insight were excellent and were full of insight. He understood what we wanted to see and did an outstanding job of representing your company and your country. Our warmest thanks and appreciation to you and Mr. Lee for a wonderful vacation. Sincerely, Doug & Lani Moss

NLT-150401-TK50845 [Jan 1, 1970]

Hi Tina, We are back from our vacation. Thank you for arranging a wonderful trip for us, my family really appreciate the help that you and Mr Young had given to us during the trip. We felt warm with your service. ThanK you Novaland tours and we hope to contact your again soon for our next vacation.

NLT-150331-FJ54894 [Jan 1, 1970]

Thanks Alice for the reminder. Our first day is quite ok though my comment is that a very few time was allotted for the Asikasa visit. Also, the tour guide does not explain to everyone his topic. He usually engages in conversations to some group inside our group of seat in couch. I hope the tour guide tom will attend to everyone with full attention to all guests. Thanks and regards Hi Alice, our tour of Mt. Fuji and Hakone today is superb. Also, Yukari, our tour guide is far more better than Miyata (tour guide on apr 1). Yukari is very efficient tour guide - she really attends to all of us 38 guests during the whole day of tour. She is an example of a very good tour guide. Thanks for all the assistance and help. We are so far enjoying our stay here in Japan Thanks very much for all the assistance Alice. I will recommend you to my sister who is visiting Japan (together with my mother and some friends) in May 2015. I enjoyed my vacation in Tokyo. Thanks to you!

NLT-150330-EK55672 [Jan 1, 1970]

Emma, we arrived home safely in Malaysia last Sunday night. Thank you for everything. You did a good job and I might need your help again next year for my Europe tour. Thank you again and nice knowing you.

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