Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150423-LJ56027 [Jan 1, 1970, from America]

Lillian The tour and transfer to the airport went well. The ship docked before 8 am but a conveyor belt to transfer the luggage broke which delayed our starting time. Jay was wonderful. He was there on time and very helpful in greeting everyone as it was difficult due the luggage delay. Jay was very knowledgeable, kind and understanding. He was the best guide we had during our entire trip. I highly recommend his services. Tell Jay I thank him very much as he made our short stay in Tokyo interesting. Emma H. Pendergrass

NLT-150423-EK37383 [Jan 1, 1970]

1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; transportations, scenic spots’ arrangement; and any other words you would like to say to me. My experience with your travel consultant: Emma is very prompt and very patient to ensure I get what I wanted in my tour itinerary. She is quite persistent and if she wasn't so, I guessed I wouldn't have signed up with Novaland. It was not cheap actually if you compare to a self guided tour. My experience with the tour guide: H. Kim can speak great English and is very knowledgeable about the attractions in Busan. She is very accommodating and tried hard to ensure we get a good experience. Her enthusiasm was infectious and made our trip very enjoyable. She is really very good. We will recommend her to our friends in future. Transportation: We are happy with the drivers and also the vehicle provided for our tour. Very comfortable. Maybe one comment is that we should get the same driver for the whole duration of the tour? We had 3 different drivers in 5 days. Itinerary: Just need to caution that some attractions were dropped from our itinerary. We followed what Kim said but would be good that we can keep to the whole itinerary maybe even if we shortened the visit at each spot. 2. Where can we improve to be better and stronger? You may want to expand your marketing efforts of your tour service. More advertisement maybe? 3. Any other valuable comments, travel experience and happy moments you may have. Your business model is good as we can change or amend the itinerary based on our specification. The flexibility of private vs group tours are also good. Maybe look at your pricing model as I still think the price is a bit high. In general, we had a great time and we must say Novaland helped to make our trip enjoyable.

NLT-150422-EK53383 [Jan 1, 1970, from America]

Hi Emma Chen, The entire trip went exactly as planned ... Thank you for your assistance. Our private tour guide (Sarah) was very patient, accommodating and knowledgeable about Jegu island. If possible, in advance, can a local contact phone number be given to make the initial contact easier ?. The hotel selection (Jegu Grand Hotel) was great ... we were given a "suite" room. The group tour was good but it should be noted about the expected physicalness of the Womens Divers Show/Sunrise Peak and Manjang Cave ... most people do complete the entire walking trek, optional for others. All in all, we had a great Jegu travel experience ... the island was larger than expected. Sometme in the future, I would consider Novaland again.

NLT-150422-CK50809 [May 13, 2015, from America]

I am go back to work on Friday, I am sleep all day on Thursday, then next day go back to normal. Tell Mr Sonny thanks so much for he hard work. Did you learn any thing while on the tour with .? What about Osaka? Did You able to get anything there? We all enjoy the tour very much, Our plan to next year Korea cherry blossom. Beginning of Apr 2016, about 13days 11night, This time maybe 16 to 24 person Dont forgot to give me your email Love Trang

NLT-150419-MK54679 [Jan 1, 1970]

Hi Melody, So sorry for my late reply. I would like to give my gratitude toward Novaland especially the prompt attention I always received from you Melody :-) As for the day tour, in general the tour guide and driver's service were ok but regret that the whole tour was in a rush as if the tour guide was rushing to go home. 2 attractions was canceled as the tour guide said it was not an interesting places to visit, and Dalmaji Hill was totally missed out in our tour. Therefore, out of 7 attractions we covered only Headong Yonggung Temple, Beomerse Temple, Gamcheon Culture Village and Jagalchi Fish Market/BIFF and the whole tour ended at 5.30pm only. Anyway, we are happy with Novaland and will surely introduce to friends who may need your professional travel expertise. Regards Grace

NLT-150418-EK35832A [Jan 23, 2019]

Maybe you could start saying as followings: 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Everything is fine – the jams in Korea cannot be helped, I guess. Very happy to be in S.Korea again. Managed to go to many places and all are well. The tour guides are very professional and especially Mr Young who took the extra miles to share the happiness and all the Korean culture and and its uniqueness. Dear Emma, please forward this email to Mr Young: Dear Mr Young, we have safely arrived in Malaysia on Saturday nite. Many thanks for all the happiness and memories. I am now at my workplace in Singapore. Stay healthy and fighting, sunbaeinim. Kamsah Hamidah……hah hah hah 2. Where can we improve to be better and stronger? To pre-empt the jams especially during week ends for your future travelers? 3. Any other valuable comments, travel experience and happy moments you may have. The tour guides are very professional and knowledgeable. Very happy moments with them. Thanks so much. If you will plan for your next trip to Korea or other Asian Countries, we can offer travel expertise throughout Asian Countries (Vietnam, Cambodia, Thailand, Laos, China, Japan, Korea, India, Nepal and etc.). We sincerely hope we can service you again to realize your wonderful trip and return you an amazing memory! We intend to travel to Turkey or Japan next. We will keep in touch if we need assistance. Thanks so much.

NLT-150417-EK55082 [Jan 23, 2019, from Israel]

We want to tel you that the guide you gave us in Seoul was wonder fool And we hope that the aders will be the same ?How and when can we meet you Dov

NLT-150416-YK50747(A) [Jan 1, 1970, from America]

Absolutely perfect - our guide Apple was every thing we could have wished. Great guide, very organized, great knowledge of the area, great communications, fun. She made sure it was a great experience for is.

NLT-150416-TK32850 [Jan 1, 1970]

When we arrived at Incheon airport Miss.Tina Wu and Mr.Lee were waiting for our arrival despite was late. They were helpful and kind. It was a great experience with their food arrangements and touring. Thanks to both of them.

NLT-150414-MK56408 [Jan 23, 2019, from America]

NLT-150414-MK50436 [Jan 1, 1970, from America]

Hi Melody, We just got back to the US yesterday and me and my family are very much satisfied with the service. All the guides and driver are very nice and knowledgeable. The service is superb. The hotels that we stayed are very clean and the restaurants that we went to are very authentic korean restaurants and very clean. Thank you very much for planning everything for us. We could not have done it without you .we will for sure use your company again when we plan our next trip. I will send you some pictures of our trip soon.I dont have any negative experience in our trip. Its all positive and we will forever keep this experience in our hearts. To our guides Elvis, kim, julie, jumi,Mr choi, choco, daniel,pls tell them thank you from the bottom of our hearts. Karen

NLT-150412-ZJ54675 [Apr 21, 2015, from United Kingdom]

Yes the tour was good thank you. Not as much walking as I thought as lots of stops and waiting for people to catch up all the time. Thank you so much for booking all my tours and trains. Upset I missed the blossom so may have to come again soon Kelly xx

NLT-150412-TK50232 [Jan 23, 2019, from America]

NLT-150412-LK53355 [Jan 23, 2019, from Canada]

Hi Lillian Thank you for follow up with me – very much appreciated!! Sorry for late reply – just got over the jetlag!! Our trip would have been better if the weather cooperated with us, unfortunately it didn’t, but thanks to Mr. Young suggested that we switch the day so we can enjoyed Cherry Blossom festival without the rain, the following day didn’t turn out as expected due to bad weather. Love Jeju Island – the Coach tour was good, we made new friends. The only improvement I would suggest – should have arrangement for pick up at the airport arrival instead of having us taking taxi, luckily we managed to find the van taxi to fit 4 of us and luggage otherwise we have to take 2 taxi and that wouldn’t be good because the ladies already worried as is for the unknown places… Busan - could of be better but it rain the whole time, I was disappointed but no one to blame other then mother nature… After we stayed in the other 2 hotels – Sunbee and Ever Hotel it was good and spacious, Toyoko Inn we found the room was pretty small – that you can improved. Unfortunately Mom got sick the last 3 days in Busan; it limited our tour and enjoyment… Overall – the trip was good and well arranged other then bad weather and mom got sick; I would love to spend more time in Seoul as it has lots of history. Perhaps in the future I will take my husband with me and will definitely use your service again. I would like to give special “BIG THANK YOU” to Mr. Young for trying to make my trip as pleasant as possible and went beyond his personal time to show me around night tour in Seoul… greatly appreciated!! Thank you again Lillian for the great service you’ve given me… Hope to you again in the near future!! Ps: how was Thailand trip? Did you enjoy it? Best Regards, Bonnie

NLT-150412-DK57257 [Jan 1, 1970, from United Kingdom]

Siva, good morning to you, thank you for a great tour. Lee was very Knowledgable and having served in Korean Army. His experince was great and he explained every thing to us. Great tour , great service and enjoyable meal. Please pass on to Lee our appreciation. Thank you Siva

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