NLT-150509-VJ58250 [May 22, 2015]
Hi Doris, Sorry for the late reply. Was catching up with my work after my holidays. I did enjoy myself in Japan, the guide was very good and helpful as well.
NLT-150508-YK56218 [Jan 23, 2019,  from America]
Dear Joanna, the trip was EXCELLENT. I will send you some comments soon; just had to go back to the office today! We both enjoyed it very much. best regards, Natasha
NLT-150506-LK54823 [Jan 1, 1970,  from Canada]
Hi Lillian, We just got back from our wonderful holiday and wedding in Korea. The tour which you planned for us was just amazing. Each tour guide - Mr. Lee, Ki Ock, and Mina were just excellent and so good to us. Their English was very good and they gave us lots of history and information about all the places that we visited. The drivers were excellent as well. They were prompt and always right there to do things for us. We were always amazed that we were always picked up exactly where we were supposed to be and always on time. For lunch each day the guides took us to wonderful Korean restaurants and had wonderful meals planned for us. Our tour could not have been better. We arrived back in Seoul Train Station 2 hours early (that was our change) so we phoned was it Jini at the Seoul Office and she was right down to pick us up. She stayed with us in the cab and then when we got to our hotel she stayed with us and we went for a walk so she could show us around and find a good place to eat. Could you please send me her correct name (I misplaced that paper) and her Seoul office email address as I want to send her an email to thank her again. She was just so nice. We loved Korea and our time there. Thank You so much for planning such a wonderful holiday for us! Al and Joan Krause
NLT-150505-FJ57197 [Jan 1, 1970]
Dear Alice, Good day, we arrive yesterday morning because the flight delay for one day. We are satisfied take the tour from your company Novaland tour. My brother and his family never complain of anything. Only one time about the little bus, in general it's good. The tour guide and Driver both them nice person. Thank you Alice,i hope we can take the tour from you next time. Good bye Alice.. Best wishes! Yours Mimi..
NLT-150504-TK39842 [Jan 23, 2019,  from Canada]
Dear Tina, Finally I have time now to give you my feedback. I am glade you ask for them and I hope you will see my comments as constructive and not as complains. Overall we were satisfied with the services provided by your company. Your quick responds as we were planing the trip was outstanding. The guide provided in Seoul was outstanding but I could not say the same thing about the one in Busan. She was knowledgeable but would need a bit of training on how to interact with tourists. The driver in Busan should be inform that tourist are coming to relax and not be stress by his driving. We had to ask him to slow down. At one point he was going at 145 km/h in construction zone. Finally I think some proactive advises could help tourists like us in planning costume made tours even if you have to charge more money. For example we could have been advise that the JSA at DMZ was close on the Saturday and go there on the Friday and visit Seoul on the Saturday. For us it was a big disappointment not visiting the JSA. I not even sure it worthwhile to go all the way to DMZ if you are not to go see the JSA. Again I hope you take my comments as constructive.
NLT-150501-TK55027 [Jan 1, 1970]
Dear Ms Tina Good day to you Nothing much we can say. But we are extremely satisfied with the service rendered by your people, especially the tour guide, Ms Angela. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Travel consultant, we are very satisfied with Ms Tina’s service. Despite us asking so many questions and make so many changes, you assist us thoroughly till the end. The tour guide is awesome. Ms Angela provide us a very good service and if we ever have another trip to Korea, we definitely want her to be our guide again. Even though we arrange the hotel ourselves, she still so concern and assist us a lot in dealing and putting request to the hotel. Drivers are fine and helpful. Other arrangements are fine too. There are explanations about all the tourist spot that we visit, not too much info, just enough. In total, we are very satisfied with all the services rendered by your time. Thank you very much. 2. Where can we improve to be better and stronger? Hotel location and tourist spots. Maybe you should start considering few options for hotel. Offering Hanok stay, guesthouse stay or even a mini hotel would possibly open the options to travelers. As for tourist spots, maybe you can start proposing other tourist spots different from what other travel agencies offer. Of course your customer can customize their itinerary but proposing differently will make you special and will attract customers to know more about you. These are just my opinions. 3. Any other valuable comments, travel experience and happy moments you may have. It is a happy moments throughout the trip. And we thank you for that. Thank you Best Regards, Azirah Radzi Senior Executive
NLT-150501-MK57789 [Jan 1, 1970]
We had thoroughly enjoyed our time in Seoul. We are now back in Malaysia. Pretty short trip but will go back there! Young is an exceptional guide! He made our trip easy and memorable! Thank you to you too for your always speedy response.
NLT-150501-LJ57748 [Jan 1, 1970]
Hi Lillian! We were very happy with our private tour especially with our tour guide Betty Yip. She was very knowledgable and considerate especially to the Seniors and kids who were always looking for comfort rooms. The only comment is on the driver who refused to turn on the AC when some of my family went ahead to the van while waiting for the others who were using the comfort room. It was very hot that day and the group was tired but the driver did not want to turn on the AC for them unless we were all complete in the van. Aside from that incident, we were very happy with the tour. My husband and I will be in Tokyo from oct29-nov1 and are considering joining another 1day tour to see Mt. Fuji and other sites. I will contact you nearer that date. Thank you for this smooth transaction and experience. Regards. Anna
NLT-150429-FJ50798 [Jan 23, 2019,  from Australia]
Attention Alice Chen Dear Alice, On behalf of our fellow travellers, Kevin Allan, Nessa Black, Ken and Angela McMaster, Maureen O'Connor and ourselves, Norm and Carol Yarwood we would like to thank you so much for all the time you took in organizing such a wonderful 5 days in Japan for us. The guides were excellent Ari (Tokyo) picked us up at Yokohama with a big smile on his face willing to help us with our cases. Nothing was a trouble to him and for the two days in Tokyo he made it so easy to get around and pointed out places of interest. He put us on the Bullet Train to Kyoto after an amazing day at Mt Fuji. We were met by our very helpful driver who was very friendly and made sure we got to our rooms in our hotel. Next morning we were met by Kotani (Ali) who was excellent. She was so informative with all her knowledge about the Temples, Castle and Palace. When she took us to the station as small as she is she still wanted to help us with our luggage. She gave me instructions about who would be picking us up in Tokyo and where he would be. It worked out well. It will be a wonderful memory for us all. I am going to send some photos to you. There is one of Ari with Norm and myself (Carol)
NLT-150427-MK54465 [Jan 23, 2019]

NLT-150427-LJ54802 [Jan 1, 1970]
Dear Lillian, My apologies for not advising you if this earlier. My passengers were very satisfied with your service. Thank you and we can look forward to more groups in the future. The Villamor family want to do an Osaka/Kyoto/Nara/Kobe tour same time next year. Marilou
NLT-150427-DK57861 [Jan 1, 1970,  from New Zealand]
We very much enjoyed our day on Jeju. Ms. Joan was a great guide, very personable, charming and with a lot of energy. She spoke impeccable English and have us a good idea of life on Jeju. She also was very flexible with our schedule, in a good way, taking us to something that was not originally planned. Thank you for arranging the tour.
NLT-150427-CJ50809 [Jan 1, 1970,  from America]
Hi Cindy, I have arrived back in Tokyo. Everything has been very nice so far. I just have to tell you about my hotel rooms in general. When I arrived on the 15 and I checked in at the Shiba Park hotel, they told me "Your reservation is for a double but we don't have any of those rooms available, we can give you a big single room" so I said that would be fine as I am just one person. However, I didn't realize they put me in a smoking room. At first I thought all rooms have an ashtray because smoking is allowed almost everywhere here in Japan, but now I realize they actually have non-smoking rooms. I don't smoke, but the smell from other rooms was getting into mine. Today I checked in again at the Shiba Park hotel and this time they did put me in a bigger room with a bigger bed and it is no-smoking room. The difference is remarkable. So I just want to say that I'm disappointed that I had to spend my first three nights in Japan breathing second hand smoke, which is more damaging. There is nothing I can do about now and I just feel frustrated. I wish I would have I known better to demand what I had requested. I am very happy with my room this time. It doesn't smell like cigarette at all. I didn't know better the first time or I would have asked to be changed to a non-smoking room. I was naive and didn't know. The room in Osaka also smell like cigarette, but they had an air purifier in my room so I kept it running all the time when I was in my room. Kyoto also had an ashtray in the room, but again I thought "maybe this is the way all hotels are because almost everybody smokes here". I also kept the air conditioning on to make the smell go away. I did the same thing in Fuji, just kept the air conditioning running and I opened the window too. No complains in Takayama. They gave me a non-smoking room. In general my rooms have been nice and clean. It's just that I wish I would have known better to make sure I was always put in a non-smoking room. Breathing second hand smoke is very damaging to one's health. I feel so bad this happened. Lack of experience :( Sent from my iPhone
NLT-150426-FJ56286 [Jan 1, 1970,  from Australia]
Dear Alice I had a wonderful time in Japan, and want to thank you for going to all the trouble of getting extra information for me. Everything went very smoothly. I thought JTB Sunrise Tours did a great job, but I would like to make some comments. 1. As a single traveler, it was a shame that I had to sit by myself on the day we had lunch in Kyoto. When you travel by yourself it is nice to have someone to talk to during the meal. That day, I did not have anyone sitting next to me on the coach so was looking forward to having someone to talk to at lunch. The lunch after our visit to My Fuji was in a wonderful location, the restaurant had amazing views over the lake, but those of us who were single travelers had to sit so far away from the windows that we could not enjoy the view. There were lots of table unused right near the windows, so it did not have to be like that. 2. The Mt Fuji day finished at Odawarra Station 3 hours before the train you had booked me to travel to Kyoto on was due to leave. Thankfully the tour guide suggested that I ask at the ticket office if I could change my ticket for an earlier train, which I was able to do, so I did not get to Kyoto so late. I think it would be good to tell other travelers that it is possible to change train tickets for earlier departures to save waiting around. I did the same thing when I was leaving Kyoto and got back to Tokyo earlier. 3. The JTB Sunrise Guides were so careful to help all tour participants find their way back to their hotel when each tour finished. They were very knowledgeable and helpful with so many things, like which type of sake to buy! Would be very happy to do their tours again! I had a great time, Alice, and think you did a wonderful job. I hope my comments are helpful. I will recommend Novaland to any friends who are thinking of travelling to the countries your company services. Kind regards Ann
NLT-150423-YK50747 [Jan 1, 1970,  from Canada]
Jeju: Hi Joanna Just a line or two about our tour in Jeju. The ship docked rather than tendered passengers ashore so that we were ashore about 10:10 a.m. rather than 11 a.m. Your other tour guide phoned and arranged for Cindi to come soon – she was there about 10:40 a.m. And so our tour was on its way before 11 a.m. Our guide was Cindi (Cindy) and she was a little overwhelmed by two or three pushy passengers especially one who wanted – almost demanded – that there be free wifi on the bus. She explained that her phone had wifi which she paid for personally and could not use to create a hot-spot on the bus. From there on that passenger was critical of everything. He and his wife were the only ones! Cindi’s English could use improving but it was okay. And the scope of the itinerary was stretching the time possibilities and she did not realize that lunch was included so she rearranged the schedule to accommodate and telephoned for lunch arrangements at the folk village. The bus and driver were very good. At lunch we went to the restaurant which she had called and they were not prepared for us so she pulled us out, we used the WCs and she arranged for another restaurant immediately. But as you can understand, with 30 passengers there was some confusion. But lunch was very good. And authentic. The rest of the day went well – a visit to Sunrise Peak, a half hour at Loveland Park and a quick stop for Dragon Rock. And we were back to the ship right on 5 p.m. as required. All in all the tour had a shaky beginning but turned out well. All but for one unhappy, unsatisfied passenger who didn’t get his free wifi and complained heartily about the confusion at the day’s beginning. A score? The early morning – about 6 out of 10. Once lunch was in place and the rest of the day? 10 out of 10. A good tour. Thanks. Busan: Great tour in Busan today. Our guide John was excellent - an older Korean native of Busan. And he had an assistant to help herd the group. Good bus, good driver, terrific lunch. We were a little short on time but that's no one's fault. Best Hakodate: Great tour today. Excellent, professional guide well prepared for her job. Everyone is very pleased. Lunches - which are important cultural references - was different again from our other tours and was very good. Thanks Bob
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