Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150829-EK57552 [Sep 23, 2015]

Dear Emma! Our vacation was amazing & fantastic. I really liked the tours, tour guides, hotels & transportation. I want to tell you & all other guys my great thanks!!! The only thing is that on Jeju island there were little time to visit all the places included in tours. For example, we had just 1 hour for Hallim park. But the place is really wonderful. It's good to have at least 2 hours)). I smiled a lot during our journey :) and took pleasure of every day in South Korea. I want to share my photos/videos. I uploaded them to google drive: https://drive.google.com/folderview?id=0B-3Y0kkZhlFkcTJhcTdMV2czaGc&usp=sharing Also, please, send to me Novaland tours post address. I want to send some gifts to you & also the tour guides I liked most of all: Daniel (Seoul City tour) & Mr. Yoon (DMZ & Suwon tours...). THANK YOU !!! p.s.: of course, if I go to Asia next year, I'll certainly use Novaland Tours!!! With best regards, Anna

NLT-150827-VJ61416 [Sep 6, 2015, from Canada]

15-09-01 Hi dear Doris, I just came back to Kyoto from Nara tour. The New Zealand tour looks very interesting and most likely I will join it. I will try to book a flight from Hiroshima to Auckland for Sept.05 so I can be in Auckland in Sept 06. By the way, which airline you like the most for Japan-New Zealand flights. I will check the flights and inform you of my booking soon. Again, many thanks for your wonderful arrangements! I will take shower now and go for dinner. Hesham 15-09-06 I just wanted to say thanks you dear Doris for all the arrangements. Right now I am traveling to New Zealand and expect to arrive tomorrow morning. Regards, Hesham

NLT-150827-EK55479 [Sep 29, 2015, from Canada]

Hi Emma, I just got back from North Korea, so I was not able to contact you before. I just wanted to thank you for arranging my trip to South Korea. It was a wonderful experience, which I thoroughly enjoyed. All of the arrangements, and accommodations were very satisfactory, and most comfortable. The itinery was packed with the most interesting events and the tour logistics just fell into place naturally. I would certainly highly recommend Novaland to anyone seeking confirmation of your suitability as a tour operator. Thank You once again and Best Regards John McAvoy

NLT-150823-YK60597 [Sep 8, 2015, from Israel]

Hi Joanna (my father is also CC'd to the email), I apologize for getting back to you so late, but getting back from vacations is always hard :-) Firstly, I want to thank you for a wonderfully organized vacation. We did not encounter any major issues during our time in Korea, and the tours organized by you were orchestrated perfectly. Now, for more specifics on yours tours: 1. Jeju tour - as we already mentioned in a previous email, our guide (Yong, I think) did an outstanding job during our two days together. She was extremely nice, had perfect English and knew exactly how to modify our trip to make it as enjoyable as possible to us. We highly recommend her and were 110% happy with the service. 2. Seoul guide (DMZ tour and Seorak) - never in our lives have we encountered such a kind and helpful guide. He took care of ANY small detail or task during our time together, from driving, to tickets, food etc. We highly recommend him as well. Our guide and driver for the rest of the time (Busan etc until making it to Seoul) were also great, and we had no issues whatsoever. To sum up: we would highly recommend your service for anyone considering trips to Asia from Israel, and we had a wonderful time. Please don't hesitate to contact us for any additional questions. Cheers from Israel, --Gal

NLT-150819-MK60095 [Aug 29, 2015, from Canada]

Just got back. I enjoyed my trip with Novaland very much! Kim was a delightful tour guide! Besides showing us the sites she was a great person of insight for Busan and Korea in general.I must say everything about dealing with Novaland from start to finish was very professional. I was very impressed how quickly you responded with a trip that I couldn't have planned better myself. Your people came through on time and delivered exactly what you promised and what I wanted. I will be telling anyone going to the Far East about your company. I was a little hesitant about paying 100% before the tour. I would have preferred a debosit system (say 50%?). But in the end, it all worked out. Thank-you.

NLT-150815-YC59210 [Sep 3, 2015, from New Zealand]

Hi Joanna , All went well in Taiwan . You have organised it very well. No hiccups at all. In Malaysia , Sarawak , at the moment, going to Singapore & back to Sydney tomorrow . Thank you very much again , for a job well done. Best regards Danny

NLT-150815-VJ60424 [Aug 23, 2015]

Dear Doris. Thank you ever so much. We had a wonderful holiday. Going back to UK on Tuesday. Will keep in touch. Take care. Regards. Vimala/Bala

NLT-150812-CJ60709 [Aug 22, 2015]

Hi Cindy, I just got back yesterday night. The tour is great, but I think next time I would prefer to join english tour instead of japanese tour. Mr. Hosono 's english is quite good, we could understand all he said. The food he recommended us for lunch also quite delicious. Have a nice weekend, Nadia

NLT-150809-TA58876 [Aug 20, 2015, from America]

Hi Joanna, I hope you're doing well. Regarding our trip from Kyoto back to Tokyo on August 12, 2015 (Day 4-Wednesday), we were on coach 14 on the bullet train which departed at 8:00 pm and reached Tokyo station after 2 hours. We got out of the train but the driver was not there to meet us as scheduled. We walked far to the left and then far to the right of the station but there was nobody with Novaland plackard. We even stayed for 40 minutes around the area as my son went to information and tried to call you 4x but no answer. A Japanese nearby even helped us use the phone but still unsuccesful. It was getting late and almost all people on the station were gone, so we decided to just use the subway to get back to Shiba Park hotel. It was an ordeal for us especially we are not familiar with places there. Aside from this incident, all the tour guides/drivers who picked us up were on time and we did not have any problem. We arrived safely in San Francisco yesterday. Thank you for assisting us in our travel to Japan and Korea. We enjoyed tremendously all the beautiful places, temples/shrines, shows, food and all historical sites that you scheduled for us. My 2 sons liked especially the DMZ adventure. We will remember all these experiences and memories for the rest of our lives. We're grateful to you and Novaland for making it possible. Bert and Tess Gimeno.

NLT-150806-MK56942 [Jan 23, 2019, from France]

Thank you for your email. We have had a lovely time in Korea, thank you. Our guide/driver Yong was really lovely and helpful.

NLT-150805-VJ60896 [Aug 10, 2015, from America]

Tour in Tokyo was fine. No issues. Thanks

NLT-150801-LA39548 [Jan 1, 1970, from America]

Hi. We did have a very good tour but we also had some issues. First, on the day in Tokyo when we had to get a bus a few blocks from our hotel, and carry all of our luggage, that was very inconvenient. We ended up getting two cabs because one wouldn't have been enough. BUt I do think that you could have provided transportation because carrying luggage is not easy. By the same token, when we were dropped off at the train station after the Mt Fuji tour, it was quite a walk to our hotel, again with luggage, and again we had to get a cab halfway when we realized how long the walk would be. I am used to door to door service on tours and not have to scramble to either find the bus in the morning or from a bus to our hotel after a tour. That may be okay if you are backpacking and have just one bag to carry but it's not okay when you are on a three week vacation and have two bags apiece. So the inconvenience of the arrangements at times was notable. As to the tours, we liked all of them except the particular tour guide at Hiroshima seemed to have her own agenda as far as moving us along during the tour. It was the 70th anniversary and we wanted to take some time and enjoy the atmosphere but she was always trying to get us moving and not allowing us to stop and look at things. Moreover, when we first arrived at the ceremony, she was at a loss to know where to go, as if she'd never been there, and consequently we weren't able to get positions close to the side fence where we could see, despite having arrived in sufficient time. We spent ten or fifteen minutes wandering around trying to figure out where to go. So we were not happy with her tour guiding. But the hotels were all good. And the particular tours were good. Unfortunately, the weather was bad for Fuji so that was a wasted day but that's not anyone's fault. So those are my thoughts. patrice

NLT-150730-YK55856 [Aug 24, 2015, from America]

Joanna, Yes, our arrangements were great, as was the service our tour guides and driver provided. Here are some specifics: All hotels were good or great. At the Grand Ambassador in Seoul, the air conditioning did not fully cool our room but the hotel provided us with a fan which helped. Our tour guide in Seoul, Young added some sights we had not requested (War Memorial, a hagwan, etc.) which were really good additions. The days were far longer than expected, but the extra effort was worth it. Some food suggestions would have helped in Gyeongju as we arrived late and most places were closed. However, we had a McDonald’s across the street :). Our other tour guide, Kim, and the driver Mr. Choi were also great and used really good judgement about where to spend time and where to cut things shorter. Thanks for your assistance and should we travel in your territory, we will definitely consider Novaland!

NLT-150730-VJ59123 [Jul 30, 2015, from America]

Everything was great. We even had time to run by Toji temple. I need to look at Tokyo and get to you ASAP. Need tour on Wednesday the 5th. Let me look at a few things we would like to see. Train ride back was easy and no issues. We ended up with 9 sites I think. It was perfect.

NLT-150729-YK51767 [Aug 8, 2015, from America]

Hi Joanna, I wanted to tell you that my entire family thought the tour was fantastic. Our guide, Ms Kim, was a sheer joy. She made this stop the best port on our cruise by far. We loved talking to her and we all wished we had more time in Busan for Ms Kim to show us even more things in that intriguing city. In talking to her, it sounded like she only did this part-time, which I thought in some ways was a shame... she is a great ambassador for her city and I would think that her positive, friendly attitude would be a great way to have people want to come back to Busan. We know we do! Thanks! Ion PS: I just submitted a 5 star review on TripAdvisor for this tour, which I hope will be published on their site soon.

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