NLT-151215-CJ63962 [Jan 23, 2019]
Hi Cindy, Sorry for super late reply. Been quite caught up after the trip. Overall, it was a good trip and satisfying service from your tour guide. I've also been referring your service to several friends and relatives who inquire about Japan private tour. Hope you will enlarge your service to other developed Asian countries, such as South Korea. Lastly, thanks for your satisfactorily service and hope we can be in contact again in our next trip. Regards, CAROLINE ANTHONIO
NLT-151212-LJ58803 [Dec 22, 2015]
Hi Lillian: We arrived safely back to Manila last Dec. 19. Thank you for arranging our trip. i would like to commend the transfer from Osaka to Kyoto. The person who drived for us named Say was bery nice and accommodating. We also would like to commend Shiba Park Hotel for their excellent PR service. Again thank you very much and Merry Christmas!
NLT-151211-DJ60075 [Dec 22, 2015]
In tour time: Greeting Siva, we have arrived in Tokyo. The driver did a great job bringing us to the apartment. We are settled in and resting, later gonging out to explore the surroundings! After tour time: Novaland travel consultant Ms Siva Dong was very knowledgeable and caring towards the planning of our first time trip to Japan. All our needs were addressed and the itinerary was communicated to all the parties involved in Japan. Ms Dong also kept in touch during changeover points in the itinerary and kept us updated on name of tour guide/driver, car license plate number, timings, etc. We felt that Novaland could look into working with tour guides who are more proficient in English as it was challenging to communicate our specific needs to the tour guide. It took quite a bit of conversation time, usage of Google Translate, and photographs to get our point across to the guide. Mr. Miyano (Tokyo leg of the trip) - he went out of his way to reconfirm our dinner reservations, make sure we got to our dinner restaurant safely and taught us how to get back to our apartment. Mr. Saitoh (Hokkaido leg of the trip) - helped to make reservations at a dinner restaurant which served Japanese delicacy - horse meat.
NLT-151211-BK63871 [Jan 23, 2019]

NLT-151210-BK58723 [Dec 20, 2015]
Worked with Novaland for my private day tour of Busan. Communicated with Bruce and he was extremely helpful from the start. Replied my emails rather promptly and was able to answer my queries sufficiently. Guide and driver arrived promptly and were very professional from the get-go. Knowledgeable and able to give us interesting insights to the local places we were visiting. Overall, the private day tour is recommended as not as rushed as group tours. I would use Novaland again. Visited December 2015 http://www.tripadvisor.com/ShowUserReviews-g294197-d4084348-r334024517-Novaland_Tours_Korea_Day_Tours-Seoul.html#
NLT-151209-XJ61402 [Jan 23, 2019]

NLT-151206-DK61734 [Jan 23, 2019,  from Australia]

NLT-151205-EK56346 [Jan 23, 2019]
Hi Emma, Sorry for the late reply, been bombarded with lot of work after returning from the long leave. It is indeed a while since we last emailed! Somehow, I missed replying emails to you and also planning a holiday! Rest assured, my family totally enjoyed the Korea trip as a whole and had a good time. Please refer to my answers to your questions below. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. - Travel consultant: Emma have been very flexible and very helpful with arranging the whole itinerary. We started contacting all the way in March and have changed itinerary multiple times especially after I found myself pregnant. Thank you so much for being so accommodating and never fails to change the itineraries as what I have expected it to be. Emma emails was also quick almost within 24 hours of reply which is always appreciated. - Tour guides: We had 2 separate tour guides for Jeju trip and for Seoul trip. Both of them had very good English and are also Koreans therefore it was easy to communicate with them which is so important as we could not speak Korean at all; a) Jeju Tour guide: Mr Victor guided us for our Jeju trip. He was a little strict with timing but I appreciate that otherwise we would have missed a lot of spots to go since it gets dark pretty early in Jeju! Mr Victor also followed the itinerary closely so each day we knew what was going to happen. We totally love the seafood place that Mr Victor recommended us. It was affordable, clean and most important, the most delicious meal we ever had throughout the whole trip! Jeju was indeed a pleasant eye opening place to be. b) Seoul Tour guide: Mr Young guided us for our Seoul trip. When we reached Seoul after Jeju flight, we were totally famished. Mr Young asked if we would like to have dinner first before he sends us back to hotel. It was such a pleasant surprise! We didn’t expect that from him especially when the itineraries that we have planned did not include any plans for dinner. He was a very very flexible man. We totally appreciated every of his recommendations especially food wise. It was a waste that we did not get to see the palace in Korea as the palace was closed on Monday. However, Mr Young recommended lots of other places in Seoul to have a spectacular view of Seoul. Mr Young was always accommodating to our requests especially food wise. He would search for the best place to eat each and every time. Mr Young was also very active that sometimes he would have totally forgotten that I was pregnant and that I could not walk/climb too much of stairs. - Hotels: The hotel that was recommended by Emma was all within our expectations. Every room was spacious enough that we kept on remembering our other families back home. Rooms were clean and I especially like their toilet bidet functions. So convenient. The hotel is Seoul was perfect as it was near the shopping area and because of that we are able to do last minute shopping before getting on the return flight to Seoul! - Transportations: The car that was provided is also big and spacious for the 4 of us. We totally love that the cars are new and clean. Both tour guides drive safely and at the speed that are acceptable to us. The car boot was also spacious enough to fit all of our bags. Since it is winter, we packed quite a few bags even the tour guide was surprised with the amount of bags we brought each. 2. Where can we improve to be better and stronger? I am not too sure if it was communicated to the tour guides that I was pregnant. I think it was communicated but because I was just about 4 months into the pregnancy my belly doesn’t show that much so I guess the tour guides would have forgotten that I was indeed pregnant. The tour guides do walk fast! Sometimes I could not catch up with the tour guides especially if they are walking up the slope as I was trying to catch my breath. Otherwise, I guess Nova Land have done a good job. 3. Any other valuable comments, travel experience and happy moments you may have. - Travel experience: It was an experience that I can never forget and a little frustrating at the customs when we first reached Korea. I can’t really blame the customs because after getting pregnant, I do put on a couple of weight and my face looked swollen upon touching down especially my nose. So I was pulled aside into a room and was interviewed. The custom officer keeps on taking my photo. The worst thing is the officers could not speak good English and so could not tell me what their concern was. Thankfully, I understand their Korean, and I just pointed on my tummy trying to explain that I am currently pregnant. After that, they then let me go. I hope my comments are not too long winded for you to read. I am looking forward to planning the next trip with nova land again in near future. My husband would like to visit Japan someday and we may just take nova land service again. Cheers, Liana ^^Y
NLT-151127-ZJ57768 [Dec 7, 2015]
Hi Lynee Please see my reply May I ask did you have good time arranged by us? >> Yes definitely. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. >> Excellent. The taxi driver is very polite and friendly. 2. Where can we improve to be better and stronger? >> Nil as I am happy with the service and tour. 3. Any other valuable comments, travel experience and happy moments you may have. >> I enjoyed my stay very much in Hakodate and Otaru in particular. Lim Yu Kwang
NLT-151124-CJ31620 [Nov 30, 2015,  from America]
Cindy, Our guide in Kyoto,and surrounding area was excellent. Loads of knowledge and really knew how to get around by train. Also very caring person. I would recommend him again.his English was ok. In Our guide in Tokyo ...... Nice guy,funny guy. Did not know the transportation system in Tokyo that well. Was not very organized. Has not been to the places we visited in a long time. His knowledge was fair. We ordered this trip 6 months ago and we should have gotten very best . His English was only fair.we did not get the best in Tokyo and I am disappointed. We would not recommend him. Larry Sent from my iPad
NLT-151118-MK63332 [Nov 26, 2015]
Dear Melody, Yes, we have made it back safely to Malaysia on Monday, rested and now I am back to work with a super busy schedule. Overall, we are happy with our trip to Busan and happy with the service provided by you. However some feedback we hope to highlight and will get your favourable attention for future improvement, nothing really major - see below. On itinerary: On Day 3 (20 Nov), where we were suppose to go back to Busan Museum for the hanbok, we still didn't manage to do this. Further, we also didn't manage to cover all the places as per the itinerary, ie. we did not go to Jagalchi Fish Market and the Yongdusan Park. Traffic was not so good and our driver cum guide's driving was a bit "inexperience". I suppose, these could have been better managed and we relied on you and the guide to ensure time management is proper so that what was committed to us are delivered. Yes, we were the one who asked the guide to skip these two destination, otherwise we would not be able to make it on time for our cruise. Even after skipping these two destination, the time spent at the International Market was too rush. As for the cruise, we didn't quite enjoy it. Firstly, the journey was really shallow and yet the price that we have to paid was exorbitant. Personally, although I was the one who asked to include a cruise, I would expect that it better be a good one that is "value for money". If there is no such cruise in Busan, I presume Novaland could have advised me strongly not to include this in our itinerary. Whilst we have to pay for this, we also sacrificed two places which we have also paid. On the tour guide: Kim is a nice lady and she was very patient in explaining and answering all our questions. Although communication was difficult occasionally, we managed to make it through. Hence, we are actually happy with her service and did give her some tippings. Because our hotel was located in a narrow lane and entry and exit are a little difficult, she scratched her car on the way out of the hotel on Day 3, hence we do sympatise with her.
NLT-151113-ZJ60624 [Nov 20, 2015]
Hi lynee Yes we are back after the tour. The trip went of very fine and the services provided were of excellent quality. We are very satisfied and highly appreciate the promptness with which you replied to all our queries. We will definitely contact you and recommend you to our friends Thanks ajay bhagoliwal
NLT-151113-EK63325 [Nov 25, 2015,  from Canada]
Good Morning Emma, I enjoyed the Busan tours you arranged for me very much. The guide, Mrs. Kim, was excellent.
NLT-151109-LJ62843 [Dec 30, 2015,  from America]
Dear Miss Lillian Lynn, We are returned from two weeks in Japan. We had a most exciting informative transformative trip experiencing the culture and history of your beautiful country. The arranging of our time in Kyoto both to and from as well as while we were there made our trip that much more enjoyable. Our hotel was right across the street from the main Kyoto station where the fast train dropped us off and picked us up. That alone was terrific. Our tours went without a hitch. Our trip to Himeji Castle and surrounding area was a real highlight of the trip made more so by the truly outstanding guide who took care of us from beginning to end. She was terrific. If I was your boss I would give you both a raise. Thanks again. Alan Schaeffer
NLT-151108-BK59239 [Jan 23, 2019]

Quick Qestions
I am planning: (Not All Fields Required. Your privacy will be protected.)
The Countries & Regions I am Interesting to Visit:
Other Countries:
Destinations I Would Visit:
Estimated Date of Tour Starting:
Duration:
Number of people: Adults (> age 11) Children (age 2-11) Infants (< age 2)
Accommodation:
Private tour or Seat-in-coach tour?  

    

    

No extra fee!Replied in 0.5-23.5 hrs!

Get a Free Useful Travel Guide
& Your Free Professional
Tour Proposal within 24hrs! Save Time & Consult Now!