NLT-160606-YK70897 [Jan 23, 2019]

Dear Joanna

 

We arrived back home in KL safely onFriday night.

 

Thanks for the wonderful trip arrangedfor us. We got through very well on our own with the taxi on Thursday. Weenjoyed ourselves very much with the street food and shopping at Myeongdong! Wewould rate this trip of ours 10/10. The tour guide given to us, Mr Young and MrFred was excellent. I would highly recommended my friends and family members totravel with Novaland – flexible, very helpful and accommodative!

 

Thank you for the patience with us andvery appreciative with the effort you have put it to make this a memorable tripfor us.

 

Well done Joanna!!!!

 

Thank you.

 

Best regards,

Agnes Yong


NLT-160604-FJ65998 [Jun 29, 2016,  from America]
1=poor, 2=fair, 3=good, 4=very good 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Very responsive and a reason I chose the company

Tour Guides

Command of English

 2 and 3

Our first tour guide (Fuji) was a bit hard to understand and our second (Kyoto) was better. I think it might be difficult to get a strong English speaker in Japan vs other countries, such as China

Knowledge of Subjects

 4

 

Ability of Explain

 3

 

Attitude

 4

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 A bit too tight

We enjoy a more leisurely pace, taking photos, but felt sometimes rushed

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 2

The guide on our first day was not aware of our JR pass and as a result we did not allocate the right amout of time - missed the train and made for a long and exhausting day. 2nd guide was more aware of train schedule

Any Other Aspect

 

 The sights were quite good and location of hotels were excellent. Appreciate Alice's prompt replies. Guides were ok - not the best we have had, but perhaps due to availability vs other countries. Also they rushed a bit and we wanted to stop more to look around - it was sometimes hard for my older parents to keep up.  

NLT-160602-DK62990 [Jun 6, 2016]

Hi Siva,
Im still on my way back. 
Overall the tourguide is very punctual, helpful and well manner. She took good care of my mum and my youngest son. The only minor improvement would be a better chinese speaking. We sometimes still find difficulties in communicating in chinese as im speaking malaysia chinese and she speaks chinese dialect from china.

I will definitely consider your tourguide service on my next trip to cambodia in november.

Regards
Lee

NLT-160530-BK68976 [Jan 23, 2019]
Hi Bruce,

 My children and I had a wonderful time in Korea.  The tour that you have prepared met our expectations and more.
Although there were some changes in the original schedule due to the Rotary convention , it was only minor and we were
able to adjust. I would like to commend our guides Elvis in Seoul, Mina and Michelle in Busan . They were all friendly and
helpful and were able to answer our questions and even give suggestions on our tours. They made the tour
more personalized and made us feel at home even  though we were in a different country. Mr Choi our driver in Busan was always
on time and very polite and though he cant speak English he made sure that we  were comfortable in our  land trip to Busan.
Overall we are happy and would definitely recommend Novaland to others. We hope to have more tours with Novaland.

All the best.

Dinah

NLT-160529-VJ69706 [Jun 10, 2016]

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 1

 

Knowledge of Subjects

 3

 

Ability of Explain

 3

 

Attitude

 

Flexibility

 

Drivers and Cars

 

Hotels

Location

 

Comfort

 

Sights or Activities

Worthiness of Visit

 

Meet Your Interests?

 

Too Tight or Too Loose?

 

Meals

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

  

As for Yumiko,shecan speak English and I have no problem communicating with her. She'sknowledgeable about the whole trip. My rating about her is 5.


NLT-160528-SJ69796 [Jan 23, 2019]

NLT-160528-BK70722 [Jan 23, 2019,  from America]

NLT-160527-VJ65932 [Jun 4, 2016]
Hi Doris, 
Here are the pics. We prefer the song "Turning Japanese" by the Vapors (Artist) heres the youtube link https://www.youtube.com/watch?v=IWWwM2wwMww'

Also kindly credit the USD 10 to my husbands paypal account as earlier offered. 

Thank you very much. We enjoyed it. looking forward to our return trip to Jp.
Regards,

Maricar
NLT-160525-YJ70240 [Jun 6, 2016]
We enjoyed our visit to Hokkaido. Thank you for organizing the trip. Saigon the driver was excellent and was most helpful.
NLT-160524-SJ67586 [Jan 1, 1970]

Sara we are backfrom our Japan trip.

I have come back with many sweet memories of Japan30years back.

Your all arrangements were absolutely upto themark except Tokyo guide and Tokyo transporter.

Tokyo guide mr Tanaka was a s a person very nicebut dod not prove to be good guide.

Selection of Tokyo indian restaurant at such a farplace which was a take away place only made things worse. we had to omitcertain itinerary because of that and I know very well about regulationsover there but the transporter ran away with all belongings including ourmedicines and passport. Our guide should have at least collected those valuablesfrom bus.

All other arrangements were fantastic without anyany hussels.

I must compliments you for your efforts andpatience and thank you very much for the same.
Your arranged osaka transporter mr Um and Beppuguide Ms. Kiyota were beyond expactation. They both were caring.

Hope to contact you for some next trip soon.

 

NLT-160523-VJ69024 [May 24, 2016,  from America]

Hi Doris,

We had a great time.  Both Mr. Dong and Mr. Tanaka are very nice and helpful.    Especially, Mr Tanaka has very good knowledge about each attraction.  He explained in details and we have learned so much from him.  We are very grateful and appreciated very much of his information he provided us today.

Overall, our trip is memorable.

Thank you,
Cindy

NLT-160522-SJ67603 [Jan 1, 1970,  from America]

Hi Sara , we had a wonderful time with Kumiko today , we have a chance to wear the kimono and walk around the Temple  and the Gion corner. Quite an experience .


Dear Sara, we spent a day with Hiraki and he also was wonderful . I couldn't thank you enough to made all the arrangement for us . We have such a good time here .

Dear Sara , we're home . This journey couldn't make it so nicely without you . Thank you. I would like to send you the pictures to you . How will you like me to send them to you ?


NLT-160520-DK61680 [Jan 23, 2019,  from America]

Hello, Siva,

I wanted to let you know that we are home now and that wehave had a wonderful time in Korea!  Mr. Young was a wonderful host and wewere surprised and pleased with his hospitality!  He even made breakfastfor us for our ride to the airport this morning!  What a considerate thingto do!  I had no idea that he would provide so many services for us andwas more than helpful.  Many thanks to you for introducing us to him andto him for all he had done for us!  I will heartily recommend NovalandTours to anyone who plans to travel to Asia! 

 

It has been a pleasure working with you.  I want tolet you know that for my daughter, Hannah, this trip has been an enlighteningexperience to discover more about her Korean legacy and the circumstances ofher adoption.  She has started her journey to learn more about her legacy. She is grateful.

 

Thank you again for everything!

Sincerely,

Susan


NLT-160519-YK68507 [May 19, 2016]
Hi joanna! Ya, its an amazing day. Really enjoy it. Thanks a lot. Especially to your representative tour guide.
NLT-160518-BK69408 [Jan 23, 2019,  from America]
Bruce,

Thanks so much for the offer on the photo flash, I will send the photos over the weekend to you! You are more than welcome to use the photos on Novalands Facebook page. 

Your rating form was not fill able so I'm am writing the reviews for the categories here.

1. Travel consultant - 5 - very responsive to all emails sent.

2. Tour guides
     a. Seoul - 4 - very comprehensive and well spoken
     B. Busan - 5 - absolutely a great tour guide!! Well spoken, knowledgable and clearly loves  
          being a guide! 
     C. Daengu - 4 - great attitude! 
     D. Jeju - 1 - was perhaps better suited for being a guide for very large groups. Somewhat 
         difficult to understand, was not vert personable (usually walking 30 in front of us), was more 
         of a driver than a guide. 
3. Drivers and cars - 4 - cars were all in good condition. Only had separate drivers with 2 of the 4 
    guides
4. Hotels
    1. Seoul 
        A. Location - 4
        B. Comfort - 4
    2. Busan 
        A. Location - 4
        B. Comfort - 5
     3. Daengu
        A. Location - 3
        B. Comfort - 4
     4. Jeju
         A. Location - 5
         B. Comfort - 2 ( this really was more like a 2 star hotel)
  5.  Sights and activities
       A. Worthiness of visits - 4
       B. Meet interests - 4
       C.  Too tight to loose - 5 - well planned 
 6. Meals - 3 
 7.  Public transportation - 5 - well done

Overall a great tour and will certainly recommend to others and use again on our next trip to Asia.

Jm Wales 

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