NLT-151016-TK54665 [Jan 23, 2019,  from America]
Hi Tina, Thank you again for arranging our tour itinerary. It was our first time visiting Seoul and Jeju Island for all seven of us and it will always be our fondest memory forever. We had such a wonderful time. The tour itself was quite at a fast pace, knowing we have only a limited time and cramming to see as many places as possible, we were tired but very happy to see so much of Seoul on our first visit. Enclosed here are three photos: when five of us arrived in Incheon Airport on the 1st day, a group photo of us all taken in Suwon Hwaseung Fortress and Hallim Garden, see how much fun we have! Below are some of our thoughts and feedback: Tour consultant –Since it was our first time to South Korea, we were relying on your expertise and guidance for the attraction places. You did a wonderful job in putting the itinerary together. We love Nami Island the place is beautiful, not because of the K-drama “Winter Sonata” being filmed there but because of the foliage. We took a number of beautiful pictures there. Due to the time constraint, I believe JSA tour was skipped but it would be good to include it as part of the DMZ attraction in the future. DMZ was also a memorable tour for us. Now that we had finished the tour and knowing what the attractions are, there were a couple of places that we would probably skip if we were to go to Seoul again. Tour guides – We enjoyed having Julie (Seoul) and Susie (Jeju Island) as our guides. They were very gracious, accommodating and patient. Thank you to Julie who arranged to have SunBee Hotel kept a few of our luggages in the hotel until our return from Jeju Island. One of us was flying to Malaysia before returning to US therefore she had additional luggage + we did so much shopping in Seoul that we had a couple more luggage that we did not want to haul to Jeju Island. Drivers – All the drivers were gracious but spoke little or no English. It would be nice for them to point out some areas or landmarks on the way to Seoul or on the way to the airport. Mr. Lee was punctual to pick us up to the Incheon airport for our departure flights. We arrived at the airport with plenty of time to go through the check-ins, security and shopping at the duty free shops. There was an incident where we had some slight misunderstandings due to language issue with Mr. Baek who picked us up from the Gimpo Airport to the Doo Guesthouse. We thought he was supposed to drop us off in front of the guesthouse but later found out that he was not allowed to drive through the alley where the guesthouse was. Later Mr. Baek assisted us in pulling some of our luggages to the Doo Guesthouse from where he parked the van. Thank you Mr. Baek! Hotels – We love the location of our hotels and guesthouse. The hotels were centrally located and convenient to the places where we can walk and experience the street food and shopping. We enjoyed our stay in SunBee Hotel very much. The room was large and clean. The front desk staff was friendly, helpful and they spoke English. We’ll definitely stay in SunBee Hotel again. However, we had a few issues with the Ever Hotel in Jeju Island. The room was clean but the wooden flooring was a little sticky, probably needs a good cleaning. There were no slippers in the room. We felt the soap in the bathroom had been used before. The hotel issued only one access card for each room which caused some inconvenience since there were two of us sharing the room. We were informed breakfast in the hotel was only from 7:00 am to 8:00 am but we noticed people were still allowed to come to the dining room after 8:00 am. Even though the rooms were small, we love Doo Guesthouse. It was such a nice traditional hanok. We truly had a good experience staying in the guesthouse. You are right in advising us to stay up to two nights. Thank you for the advice. Breakfast was simple but it brought up back to the basic living. Food – Thank you in arranging for us to experience the local delicacies for lunch as part of our tour. The braised chicken cooked in black sauce and seafood pancakes for our Day 2 tour lunch was simply delicious. We went back to the restaurant and had a 2nd round of the same food for dinner on the last night of our stay in SunBee Hotel. In Jeju Island, we thoroughly enjoyed the Wellbeing buffet, thank you for adding this buffet as part of the local delicacies. The locally grown vegetables were delicious. On the 2nd day, we had a choice of Jeju BBQ or bibimbap but since we had already tried the BBQ (after our Nami Island tour) and bibimbap (had it in the Korean Folk Village), we requested for abalone porridge instead. We heard that the abalone porridge was famous in Jeju Island and we wanted to try it so maybe Novaland should promote and include this delicacy for lunch. Anyway, Susie was gracious to accommodate our request for abalone porridge. Thank you Susie! Another feedback is when lunch is not included in the tour, we suggest the tour guide discusses with the group the options of what to eat and then recommend where to eat. This situation came up when we were brought to a restaurant for lunch and some of us prefer to eat something else. Transportation – The bus/vans were clean and spacious for 7 of us. Thank you for providing comfortable transportation. Service – the services from everyone who contributed to our trip was very good. We do not have any negative words to say. Overall Novaland Tours did a good job organizing our private tour. I’ll contact you/Novaland Tours again when we decide to plan another vacation, probably in 2017?
NLT-151014-TK35463 [Jan 23, 2019,  from America]
Hi, Joanna, I would definitely recommend your company. The tour was fabulous, better that I could have imagined. Mr. Young is a perfect driver/guide. Works hard to made every day interesting, worthwhile and fun. He cared enough to take good care of me. The hotels were excellent. As it turned out, it was probably good that I stayed at two hotel in Jeju Island because of the location being near itinerary sites. Every day was a full day of sightseeing which I liked. I got more exercise on this tour thatnI probably did in 5 years which was an unexpected health benefit. Mr. Victor, the driver/guide for Jeju, followed the itinerary, as did Mr. Young, so that I did not miss out on the World Heritage Sites. Also both guides, especially Mr. Young, added additional sightseeing. I love to travel that's why I'm all booked up for 2016. I found your company to be reliable, honest and quick to respond. With much appreciation, Joyce
NLT-151013-ZJ61780 [Dec 10, 2015,  from Saudi Arabia]
Dear Lynee First of all I want to apologize to you for my delay passing my comments to you. Novaland Service which was represented to us by the wonderful professional Travel Consultant Lynee Zhao, was really outstanding. I would give Lynee Zhao a score of Twelve out of Ten. I was really impressed with Lynees’ quick replies to our requests around the clock and she did her best to ensure that our tour of Japan exceeded our expectations. Lynee managed to achieve this goal successfully. I always remember your follow up calls with us when we were in Japan to ensure that everything was done as planned. Tour Guides and Tour Guides’ drivers were professional and met our expectations. We could tell that our Tour Guides were carefully selected. Hotels were outstanding to excellent to below average. Please do not send guests to Luxury Wa Hotel Kaze No Kaori. It was much below our expectations from many aspects and it will reflect negative image about your agency Novaland Tours, I wrote comments about it in Tripadvisor.com. My logon Id is AABDHAHRAN. My review of this hotel is written under http://www.tripadvisor.com/Hotel_Review-g298123-d1552982-Reviews-Kazeno_Kaori-Ito_Shizuoka_Prefecture_Chubu.html My other hotel reviews can also be found in tripadvisor.com. Transportation was smooth. However, there was a minor issue (maybe because of our ignorance), on Day 7 Oct 19 Atami-Ito and on Day 9 Oct 21 Ito-Atami we had to purchase tickets for Atami – Ito and Ito – Atami sectors. JR Employees AT ATAMI Station requested us to purchase tickets even though we showed them the cards (Atami-Ito and Ito-Atami) which you gave to us. In summary, If we ever think of touring countries in Far East, we will contact you. We will also recommend Novaland tours to our friends. Thank you.
NLT-151013-MK62671 [Oct 30, 2015]
This trip has been amazing. I'll respond fully when I have more time and I have a lot of positive stuff to share :) We're still going to go to the DMZ tomorrow and return on Saturday. At that time, I'll find the time to answer fully. So I had an almost 100% positive experience with everyone. Melody, your itinerary was lovely, packed with beautiful things and great activities. The guides and drivers were all lovely, punctual and knowledgeable. It was a very special trip! I think the only negatives were that we realized that 2 free days might have been better than just one free day. Also, we booked too many temples - by the end it got a little boring - but the guides were great at moving quickly and we did other things. Our only problems came from communication. In the itinerary, it was stated "your guide will give you tickets" or "your guide will tell you the time of tomorrow's pickup." However, each time, I realized later that the guides did not tell us those details. I would simply call Jacky and get that information though. Also, on our final day, our itinerary said 12pm pickup but the guide was waiting from 11am. These are small issues and did not make any negative impact on our enjoyment of the trip - I'm only mentioning this because you asked :) I loved the trip! These guides were amazing and I recommend using them again! If you ever book a trip to Seoul, I strongly recommend you suggest to your clients to visit the Hongdae neighborhood - it's very cool. Thank you Melody! Your hard work in booking this is very appreciated.
NLT-151009-EK58401 [Oct 24, 2015,  from United Kingdom]
Hello, Emma Greetings from Seoul, Korea! We are still here as my husband has a long conference + meeting, and then we will have a few days exploring Seoul together. We return to Scotland on Friday 30 October, after more than 3 weeks in Korea. The first part of our time in Korea was spent with Novaland and was excellent - that is our summary of your tour! 1. TRAVEL CONSULTANT - Emma Chen - excellent, efficient, flexible and accommodating in the preparation of our tour. You always replied promptly and pleasantly. Everything went very smoothly because of your good planning and communication. TOUR GUIDES Jeju - Yeha tours x3, to the South, West and East were all excellent. (Both guides were very good, Je Hoon and Gin - but especially the latter). Busan - Kim was a brilliant guide - very knowledgable, interesting, personal and kind. She answered our many questions with patience! Gyeongju, Andong (Daegu) etc - Mr Jon(g) - a wonderful guide with so much knowledge, experience, and understanding of history, culture and religion, plus a great sense of humour! DRIVERS ETC. The lady who met us at Incheon Airport was pleasant - she must have wondered where we were as our luggage was left in Quatar (transit stop) so we had to discuss with the Airline how to forward it. Drivers from Incheon Airport to Sunbee Hotel (9 Oct), and from Sunbee Hotel to Gimpo Airport (10 Oct), possibly did not know the way to the Sunbee Hotel - maybe SatNav misdirected them. Yeha bus drivers in Jeju were all very good Driver form Busan Airport to Toyoko Hotel - Mr Jacky Choi, was excellent and informative, but we wished he had introduced himself at the airport! Good to meet the local organiser. Driver for 5 days - around Busan and then on to Daegu - Mr Choi (brother), is an excellent, careful, reliable driver. We felt very safe. HOTELS. Sunbee Hotel, Seoul - was an excellent choice - so central, but quiet, and with clean, comfortable rooms, and welcoming, friendly, helpful staff. Good Korean breakfast too. Easy to walk to historical places. Ever Hotel, Jeju, was pleasant to stay in with a good breakfast. It was near a street with restaurants and especially cosmetic shops, but did not have scenic places to walk to - not really necessary! Toyoko Hotel, Haeundae, Busan, was comfortable and quiet, with a very good breakfast, and close to the beach and other places to walk. There were nearby restaurants. SCENIC TRIPS We thought the visits were well planned and varied. They allowed us to see a lot of the cities and countryside (especially beautiful with the Autumn colours), but also to understand more of the religious, historical and cultural background, with visits to temples, tumuli, museums, markets, beaches and cultural villages. We enjoyed being introduced to varied local cuisine too. We have many happy memories of all the places we visited and of people we met, and the guides who explained things so well to us. It was good to be part of bigger groups on the Jeju tours, but very special to have our own guide and driver on the mainland Novoland part of the trip. Communication was very good before and during the trip so we always knew what each day would involve. It is difficult to think where / how you can improve your service as it was so good! We will thoroughly recommend Novaland and try to persuade some of our friends to use your company! Thank you very much! With our best wishes Colin and Marian Martin
NLT-151002-YK58683 [Jan 23, 2019,  from America]
Johanna I have only been home for one day and had planned to send a note. It is a long trip home and my last flight was cancelled so yesterday was spent finding my luggage and just getting accustomed to the 14 hour time change. I was very happy with all of your arrangements and will be recommending your company to anyone planning to travel where Novaland Tours can help with a tour. Mr Young did an excellent job guiding us around the Seoul area and introduced my granddaughter and I to great food and experiences. He found special events for us such as a parade celebrating the harvest and the changing of the guard at the temple. He was very knowledgeable and good at explaining the sites. The tours arranged in Jeju were good. I met others who were also traveling with Novaland Tours and we were all happy with your service. I was very happy with the hotels that you arranged, the locations and service were fine. All had English speaking workers who were so helpful. Johanna, I could not ask for more from a tour planner. You were so responsive to my wishes and arranged a tour that I will not forget. Because you were so thorough in your arrangements, I was able to enjoy your country without any problems. Thank you. Doris Hertsgaard
NLT-151002-MK56144 [Oct 15, 2015,  from Malta]
Dear Melody Thank you for your email. I'm still traveling with my friends in Japan. I will get back to you after my return on 24 October with some thoughts and comments. Thank you for organizing everything. All was fine. Regards Iwona
NLT-151001-YK53427 [Jan 23, 2019,  from America]
Greetings, As my wife and I prepare to fly back to the USA today, and the memories of our Tour are still fresh in our memory we want to thank you. The tour you set up for us was absolutely wonderful. The places we visited were beautiful and we were blessed with excellent weather. Our thanks go especially to the tour guides and drivers who met and exceeded all expectations. They were always on time and very helpful when we had questions or wanted to visit some place special. If ever asked, I will certainly recommend Novaland Tours for travel in South Korea. Thanks to Joanna who was instrumental in helping us decide on what tour to take, then kept us informed as any changes occurred. A really first class trip planner. Finally, a special thanks to the people of Korea for having built such a wonderful country. I was first stationed in Korea in 1959/60 at Camp Kaiser. My job was to patrol the DMZ. At that time, I must admit I never thought the country had a chance of becoming what it is today. The people of Korea, in my humble opinion have brought about a miracle. David and Mona Storey
NLT-151001-YK52892 [Oct 15, 2015,  from America]
Dear Joanna, Tomorrow we return home from a glorious Korean trip! This by far was the very best trip we have taken-anywhere! I thank you for arranging such a successful adventure - the hotels were all very nice, the tour guides outstanding and the food was some of the very best we have enjoyed. The tours were all interesting and we learned so much. The people of Korea are kind and so friendly! We look forward to returning to Asia, with you as our travel coordinator. Please give me your recommendations for our next trip we have visited China from Shanghai to Beijing, north India, Viernam, Thailand & Turkey, again about 15 days. Thank you again, Carol
NLT-150928-VJ61574 [Oct 10, 2015]
Dear Doris Thank you for your follow up. Yes, we are back home. Sorry for late reply as we got quite busy catching up with work. :) We are happy with the tour to Mount Fuji and Kakone. First of all, I thank you for your consistent follow up from enquiry through booking of the tour, answering my questions and also taking the effort to drop me an email on the eve of our trip. That is very thoughtful. The pick up at the hotel was on time & the entire journey to catch the bus to Mount Fuji was also well organised. However, the stops at Mount Fuji and Mount Hakone were both relatively short & so, it was quite a rush to take photos, buy food/ souvenirs & go to the toilets etc. I guess it is a common feedback? :) Not too sure if there is any way to improve on that given the long travel distances. This, we understand too. The tour guide (Mika, if i remember correctly) is very patient & attentive. She also gave us clear instructions on how to return to our individual hotels and sent all of us off on the bullet train which was was great since all of us do not speak or read Japanese & were worried about alighting at the wrong stop. I think the bus driver was polite & drove carefully. Hope the above comments help. I will surely consider booking tours with Novalands again. Have a great weekend! Best regards Julie
NLT-150925-BK62280 [Sep 27, 2015,  from Canada]
Hi Bruce, The tour was great. Jay was very knowledgeable and I had a great time! Thanks again John
NLT-150924-DJ60010 [Oct 3, 2015]
Dear Siva , It was a wonderful experience to us . All the arrangements were very good and we thoroughly enjoyed the tour . The guides were extremely cordial and helpful . They took care of us very well . Thank you very much for all these arrangements and I will get in touch with you for my next trips . Warm Regards , Parthipan
NLT-150924-AJ60151 [Oct 15, 2015]
Hi Ann I was nice experience. I have communicated my appreciation soon after reaching home. May be next year I will need your services. Pl. suggest me other friendly country like Japan for my next tour . Y.s Anil
NLT-150921-BK61414 [Sep 22, 2015,  from Australia]
Bruce Thanks for asking. It was tiring because we have just arrived the night before but we enjoyed every minute of it. We look forward to Suwon tour tomorrow. Rachael
NLT-150920-EJ60413 [Sep 29, 2015,  from America]
Hi Emma, My parents and son enjoyed their tours in Japan very much. All I can hear from them is oh my gosh...oh my gosh...Japan is so beautiful. The tour guide was very knowledgeable and fun! I am scheduled to go to Japan in end of January. Im also going to book the same tours. As soon as I finalize my plans, I will contact you:) Thank you again! Your customer service is superb. Your agency is so reliable and responsive. A++++ Best, Sheila
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