1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent, prompt, caring, understanding and quick to respond, amend | |
Tour Guides | Command of English | 3 |
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Knowledge of Subjects | 4 |
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Ability of Explain | 3 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 4 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | Not too tight 5 | At our pace | |
Public Transportation (train, flight, cruise, etc.) | 5 | Good arrangements | |
Any Other Aspect | Vegetarian Food | May need to advise where to eat | |
Overall Score of the Whole Package | 4.5 | Very good altogether.especiallyi Agent Cindy. | |
Apr 2024 • Family
We recently visited South Korea and were extremely satisfied with our trip! This trip is something we've wanted to do for many years. Cindy did a wonderful job suggesting things to do and created the perfect itinerary for us. Our tour guide Jones was AMAZING! He was so caring and attentive to our needs. He did a great job with each tour and was very knowledgeable and informative. He exceeded our expectations in every way! We felt so relaxed knowing we had all of our transportation and accommodations taken care of thanks to Cindy. The hotels we stayed in were clean and in great locations. Cindy kept in touch with us and was always available to answer questions and made sure we were taken care of. Our experience with Novaland was incredible and we are so glad we chose them! 10 out of 10!
Hi Grace,
Yes, we did though the weather was not kind to us. Rainy and foggy, we couldn’t see Mt Fuji.
We could communicate with the driver easily.
Anyway, thank you again for the arrangements.
Best Regards,
Tan Mei Mei
Excellent, thanks for your prompt response and support during the reservation process.
Regards,
Wilhelm
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Put together a great tour and listened to our requests. | |
Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 | All of the other tour guides were wonderful. | |
Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 | Takehiko O-izumi helped me get my husband to a clinic with an English-speaking doctor when he came down with Bronchitis. He called and made the appointment and after dropping the kids off at the noodle making class, went with me to the clinic. This caused him to miss lunch so he and I had a late lunch while the kids toured a shrine. | |
Drivers and Cars | 5 | The drivers were always courteous and willing to change directions when requested. | |
Hotels | Location | 5 | Our Tokyo hotel was a block from the subway. We were able to spend our free day riding around Tokyo on the subway and easily get back to our hotel. |
Comfort | 4 | We are used to softer beds and larger rooms in the US. Some of the hotels had small rooms. However, overall the accommodations were good. | |
Sights or Activities | Worthiness of Visit | 5 | We learned a lot about the Japanese culture, especially from the tour guides who shared their time and interests with us. |
Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | The Tour Guides were willing to adjust the schedule as needed to ensure we had time in the schedule for the things we were most interested in. | |
Meals | 5 | It was nice to have breakfast every morning as part of our hotel stay. The kids loved the noodle making class. My daughter is gluten intolerant, so we went to a grocery store the night before and bought rice noodles. The chef was willing to make them for her. | |
Public Transportation (train, flight, cruise, etc.) | 5 | We had some difficulty figuring out where to get on trains, but by the last train ride we had figured out the system. | |
Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Hi Cindy,
Tomorrow is our last day. We had a very good journey. We would like to thank you, driver Carl and Belikto. All of you work hard to provide us with a comfortable and enjoyable journey. It will be the most memorable journey, which includes cultural nature and technological advances of Japan. We will plan for our next tour with the Novaland tour. It gives us freedom of stress of all arrangements and planning.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy miss calculated time require to reach destination from parking to the site. Also, time needed to calculate for queuing at certain sites in spite of the reservation. She was prompt in replying email during tour planning and communicated promptly during tour for any queries. Even she accommodated my request to pay in AUD, so I will not waste money in exchange rates. Also, she agreed to give payment in 3 installments. | |
Tour Guides | Command of English |
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Knowledge of Subjects |
| No guide during our tour | |
Ability of Explain |
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Attitude |
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Flexibility |
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Drivers and Cars | 5 | Both drivers Carl and Belikto were excellent drivers. Car was in excellent condition with lots of automatic features. Drivers are punctual, helpful, flexible and communicating well on whatsapp. Their English command was good for simple language. Difficulty in understanding difficult words. They showed us few places out of itinerary as per our interest and due to availability of time. | |
Hotels | Location | 4 | We selected hotels. I should have selected hotel in Shibuya area rather than Shinjuku in Tokyo. |
Comfort | 4 | We love the resorts at Hakone; hotel was the best in terms of all facilities. Some hotel has centralized AC, rooms were not cold enough, they provided fan on request. | |
Sights or Activities | Worthiness of Visit | 4.5 | We have selected places of interest. Osaka castle, Nijo castle, no need to visit from inside. Only outside view and garden was good. We wasted our time in few markets as it was for meat eater not for shopping |
Meet Your Interests? | 5 | Love visiting Dontonbori, Akihabara & Shibuya market. Enjoy activities like Kimono wearing, cup noodle museum with noodle making experience, Hakone glass museum and glass making, gain knowledge of Sake @ Gekkeikan Okura sake tour. | |
Too Tight or Too Loose? | 4 | Few days were too tight and due to booking we have to do site seeing in rush. Day 5 in Osaka was too tight. Universal studio was very busy, not worth to visit. Kyoto could have been split to add one more day to reduce tightness. Hakone and Fuji need 1 more day to do without rush. There need to be complete relaxing day after every 4 day to have some time for recovery and laundry. Overall, if we added 2-3 days extra, then it will not be too tight for certain days. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train journey was excellent | |
Any Other Aspect |
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Overall Score of the Whole Package | 4.5 | Definitely will come back to Cindy @ Novaland tours for future planning as Novaland offers worldwide tours as per our need. Our Japan tour experience was the best based on our past experience. I feel so relaxing after planning itinerary with Cindy. No worries for booking hotels, sites, train or car. Plan the tour, pay money, book flight and go for the wonderful adventure. | |
Hi Whitney,
Thank you for all your assistance, advice and hard work! Thanks to you, we had a wonderful time in Japan!!!
I filled in the chart below.
Best,
Carol and crew
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Great communication, fast to respond | |
Tour Guides | Command of English | 4 | Our last guide Yuta had the best English skills (5) the other two were 4's |
Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 | Yuki and Yuta had wonderful attitudes (5++) | |
Flexibility | 5 | Again, Yuki and Yuta were 5's | |
Drivers and Cars | 5 | Cars were great, no problems with drivers other than the really didn't speak English | |
Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 4.5 | Maybe a few less shrines would be better |
Meet Your Interests? | 4.5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 | Wish weather had been better in Tokyo (disappointed we didn't see Mt. Fuji), but that can't be controlled | |
[3/21, 07:43] Thom VWW129722 Thomas: Yes!! Cody is great!!! Thank you!!!!
[3/21, 07:47] doris: Sounds nice. The staff let you check in?
[3/21, 07:48] doris: Usually, the check in time is in the afternoon
[3/21, 07:48] Thom VWW129722 Thomas: No…. We are waiting in the lobby. We totally understand how it works!
[3/21, 07:54] doris: Ok, you can store luggage at the reception and stroll around
[3/21, 07:55] Thom VWW129722 Thomas: Yes! It’s totally fine! And you are the best!!!!
[3/21, 08:02] doris: Thank you
[3/22, 15:49] doris: Hi Thom, how about today‘s trip?
[3/22, 15:53] doris: By the way, Mr. Darcy will be your guide in Perth, his contact number is ... There is another staff will pick up Pam at airport, I will tell her asap.
[3/22, 15:53] Thom VWW129722 Thomas: Thank you so much for checking! Cody is great! The visit to the Opera House was outstanding! The bridge walk is amazing! Hank is diabetic and got low blood sugar about halfway up the bridge, so we needed to turn around, everyone was wonderfully helpful. It was no problem! Oh and the hotel and the hotel room are amazing!!!!! Again, Cody is terrific! Thank you Doris!!!!
[3/24, 05:05] Thom VWW129722 Thomas: We are at airport to go to Perth. Everything about the Sydney trip was outstanding, and Cody was fantastic! Thank you, Doris!!!!