NLT-241015-CJ141148 [Oct 24, 2024]

NLT-241014-WJ128286 [Oct 31, 2024,  from Canada]

Our guide Seiya Komagata was a very pleasant guy and very obliging 

Because of the bad weather we could not do any of the items on today’s itinerary 
We did however go to the art museum in Hakone and to the very beautiful shrine 
The hotel Nanase is very beautiful and the room is stunning. Thanks!

Another great day. Our driver was very good. We managed to do a trip to the Kenrokuen Gardens in  Kanazawa .  
Also guide Yoko was very good and extremely friendly and helpful.





NLT-241013-RJ140588 [Oct 25, 2024]
Hi Nancy. 
We are back home.  We enjoyed the trip. The guides are good. Iku Ken is a good driver. The tropical garden in hakodate is not worth visiting.  The other places are good. Thanks for recommending the places.
NLT-241011-CJ138006 [Oct 21, 2024]
Thank you for all the arrangements. It has been  a good tour although lots of walking, climbing up and down and summer heat except for 1 day. Both guides/ drivers have been arriving punctually. They are knowledgeable, safe and friendly. We appreciate
NLT-241010-MK140912 [Oct 12, 2024]
 Hello Melody.  Guide Ms.Mei Li did a great job today.
NLT-241010-CJ139712 [Oct 25, 2024]
Outstanding Service and Stress-Free Vacation with Cindy at Novaland Travel!
Oct 2024 • Couples
I had an absolutely amazing experience with Cindy from Novaland Travel Agency! She was incredibly patient as I made multiple changes to my itinerary, always responding to my questions quickly and with great attention to detail. Even after we landed, Cindy checked in with us multiple times to make sure everything was going smoothly. She provided updates about our next tour guide or driver a day in advance, which made the entire trip seamless and stress-free. I genuinely have nothing to complain about—Novaland Travel is reliable, professional, and truly goes the extra mile to ensure you have the most relaxing vacation. If you're looking for a dependable travel agency that will take care of every detail, I highly recommend booking with them. You won't regret it!
NLT-241010-AJ141495 [Oct 17, 2024]

Thank you yes - the arrangements have all gone very smoothly and we managed to do pretty much everything on the itinerary.  It’s been a very special holiday 

Thanks to you and Novaland for a wonderful holiday, it was very special for my mother

NLT-241008-YJ141760 [Oct 11, 2024]

Sugi san is great, very good job!

They were all very good

NLT-241007-GJ140089 [Oct 7, 2024]

NLT-241006-WJ137929 [Oct 25, 2024]

Hi Whitney

Our guide for the Matsumoto Castle & Kamikochi was Shin.

Shin is a superb guide, sharing his knowledge of the history of Matsumoto Castle, he took us walking around the area & guided us on the Kamikochi hike.

He is a very knowledgeable, friendly & patient guide.

He takes pride in his job & showed us photos, pictures & history of the Matsumoto castle etc.  Would highly recommend him for future trips.

Our group of 6 went in a van  together for this tour.

Fortunately for all of us the weather got better as the day went by. It was cloudy & sunny during our Kamikochi hike so our group thoroughly enjoyed our tour today.

Both Metropolitan hotels were good in terms of location. The Tokyo hotel is newer & had better breakfast menu.

Driver is also very good.

Thanks for the well wishes & your assistance along the way.


Thanks again Kim & TY

NLT-241006-MJ140781 [Oct 10, 2024]

First of all Melody, the guide Yumi was exemplary. She was organized, very informative, very observant and kind( she noticed at the beginning I have a little trouble going down long flights of stairs) and she was very well prepared and always had an alternative plan and was always thinking ahead. She is a wonderful guide.

We had a very nice day  today. William is an excellent driver and he took very good care of  us both yesterday and today. 

NLT-241006-AJK134997 [Oct 31, 2024]

Thanks Amina. Please see below with our feedback. Thank you for arranging a wonderful trip to Japan and Korea. We certainly will remember it for a long time.

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Well organized and good communication. Would have liked a couple of suggestions - 

Tour Guides

Command of English

 5

 All of the guides were fluent 

Knowledge of Subjects

 4

 Generally very good and knowledgeable. Could provide more detail that’s given to larger groups.

Ability to Explain

 5

 Extremely good

Attitude

 5

 People oriented and eager to help

Flexibility

 5

 Were accommodating of our pace and needs.

Drivers and Cars

 5

 Extremely good and comfortable. William was extremely engaging and mentioned k drama sites. 

Hotels

Location

 5

 Very convenient 

Comfort

 4

 Overall good, in Seoul it was tight so we got another room

Sights or Activities

Worthiness of Visit

 5

 Absolutely worth it!

Meet Your Interests?

 5

 On the whole yes.

Busan, the sky capsule, Tokyo, imperial palace was closed on Monday, so could have taken that into consideration. Seoul, a museum would have been good.

Too Tight or Too Loose?

 5

 Bit tight but were forewarned 

Meals

 4

 Breakfast at couple of places could have been better. Guide recommendations were excellent!

Public Transportation (train, flight, cruise, etc.)

 4

 All very smooth once we figured out and asked for help at train stations. Maybe can help board trains.

Any Other Aspect

 

 Maybe women guides and drivers would be good with an all female group as it would be good to get their perspective and on same wavelength with regard to interests and kdrama knowledge.

Overall Score of the Whole Package

 5

 Met our needs. 

 


NLT-241004-VJ141190 [Oct 8, 2024]

Hi Doris

Hiroshi yesterday’s tourguide did an excellent job. He accommodated all our needs and explainedeverything very well. He was the best so far.

Thank you.

NLT-241001-GJ135966 [Oct 21, 2024]
Hello Grace, 

Carly and I just wanted to thank you for the great tour you've put together for us, we've now returned home and back to work but we would recommend Novaland tours to anyone visiting Japan! We had a really good time and would love to go back one day 

Thanks again,

Ben and Carly

NLT-240929-VK127656(originalNLT-240317-VK127656) [Oct 19, 2024]

It was very nice. Tour Guide was very knowledgeable and patient.

1=poor, 2=fair, 3=good, 4=verygood, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

 Tight

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 5

 

Overall Score of the Whole Package

 74

 

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