Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-151124-CJ31620 [Nov 30, 2015, from America]

Cindy, Our guide in Kyoto,and surrounding area was excellent. Loads of knowledge and really knew how to get around by train. Also very caring person. I would recommend him again.his English was ok. In Our guide in Tokyo ...... Nice guy,funny guy. Did not know the transportation system in Tokyo that well. Was not very organized. Has not been to the places we visited in a long time. His knowledge was fair. We ordered this trip 6 months ago and we should have gotten very best . His English was only fair.we did not get the best in Tokyo and I am disappointed. We would not recommend him. Larry Sent from my iPad

NLT-151118-MK63332 [Nov 26, 2015]

Dear Melody, Yes, we have made it back safely to Malaysia on Monday, rested and now I am back to work with a super busy schedule. Overall, we are happy with our trip to Busan and happy with the service provided by you. However some feedback we hope to highlight and will get your favourable attention for future improvement, nothing really major - see below. On itinerary: On Day 3 (20 Nov), where we were suppose to go back to Busan Museum for the hanbok, we still didn't manage to do this. Further, we also didn't manage to cover all the places as per the itinerary, ie. we did not go to Jagalchi Fish Market and the Yongdusan Park. Traffic was not so good and our driver cum guide's driving was a bit "inexperience". I suppose, these could have been better managed and we relied on you and the guide to ensure time management is proper so that what was committed to us are delivered. Yes, we were the one who asked the guide to skip these two destination, otherwise we would not be able to make it on time for our cruise. Even after skipping these two destination, the time spent at the International Market was too rush. As for the cruise, we didn't quite enjoy it. Firstly, the journey was really shallow and yet the price that we have to paid was exorbitant. Personally, although I was the one who asked to include a cruise, I would expect that it better be a good one that is "value for money". If there is no such cruise in Busan, I presume Novaland could have advised me strongly not to include this in our itinerary. Whilst we have to pay for this, we also sacrificed two places which we have also paid. On the tour guide: Kim is a nice lady and she was very patient in explaining and answering all our questions. Although communication was difficult occasionally, we managed to make it through. Hence, we are actually happy with her service and did give her some tippings. Because our hotel was located in a narrow lane and entry and exit are a little difficult, she scratched her car on the way out of the hotel on Day 3, hence we do sympatise with her.

NLT-151113-ZJ60624 [Nov 20, 2015]

Hi lynee Yes we are back after the tour. The trip went of very fine and the services provided were of excellent quality. We are very satisfied and highly appreciate the promptness with which you replied to all our queries. We will definitely contact you and recommend you to our friends Thanks ajay bhagoliwal

NLT-151113-EK63325 [Nov 25, 2015, from Canada]

Good Morning Emma, I enjoyed the Busan tours you arranged for me very much. The guide, Mrs. Kim, was excellent.

NLT-151109-LJ62843 [Dec 30, 2015, from America]

Dear Miss Lillian Lynn, We are returned from two weeks in Japan. We had a most exciting informative transformative trip experiencing the culture and history of your beautiful country. The arranging of our time in Kyoto both to and from as well as while we were there made our trip that much more enjoyable. Our hotel was right across the street from the main Kyoto station where the fast train dropped us off and picked us up. That alone was terrific. Our tours went without a hitch. Our trip to Himeji Castle and surrounding area was a real highlight of the trip made more so by the truly outstanding guide who took care of us from beginning to end. She was terrific. If I was your boss I would give you both a raise. Thanks again. Alan Schaeffer

NLT-151108-BK59239 [Jan 23, 2019]

NLT-151102-YK61781 [Jan 23, 2019]

NLT-151101-DK55554 [Nov 7, 2015, from Canada]

Hello Siva. You are quite correct. It is a long flight from Jeju to Saskatoon, particularly when the Air Canada flight is 3 hours late leaving Incheon. That said, our Korean trip was very much enjoyed and we thank you for helping make the trip a very positive experience. Your attention to detail is commendable (值得赞美的，可推荐的). Your choice of our driver/guides was excellent. Mr Oh was like one of our own sons – respectful, caring and good natured. He made our tine in Seorak and Seoul special and was very generous with his time. Our one complaint about Seorak (and it could have been my fault for not being clear) was that our hotel was not within the park as we wished. There was nothing wrong with the hotel you picked, just its location. Our driver/guide Victor (spelling ?) on Jeju Island was also very good. He is very knowledgeable about the island and was patient with our many questions. He was also flexible in adding a visit to a traditional village. We enjoyed the hotel in Jeju and its downtown location. It may be some time before we return to Asia but we will certainly recommend your company to friends visiting Asian countries, Thanks again for your services, Garth

NLT-151031-BK63400 [Oct 31, 2015, from Canada]

Hi Mr Bruce I had a great day. The guide (not sure how to spell his name) was very nice and knowledgeable. Thank you excellent service. I will recommend your agency for sure. Best regards Yvan Picard

NLT-151029-BK57900 [Nov 2, 2015, from Canada]

Dear Bruce, Thanks for checking with us. Yes, the lady tour guide and the driver are both good. We manage to go to all the places on the first day as we know it will be a packed schedule. We are happy with the arrangements. Thanks again. Cheers, Anita

NLT-151024-CK61030 [Apr 1, 2016, from Canada]

Hello Cindy, Sorry for the late reply. My family and I had a great time in South Korea. The tour guide was very responsible, polite and helpful.

NLT-151024-BK63145 [Oct 30, 2015]

hi bruce, thank you for checking in. I have amazing time today with the tour guide Mr yoon. Really lucky to have him as my tour guide.I really feel sad that i dont have much time spend in Seoul....many thing to see and so little time. Thank you for arranging a great holiday for me Afifah seoul , korea

NLT-151023-LJ55697 [Dec 5, 2015]

Hello Ms Lilian! Thanks for your email..Sorry I wasn't able to feedback due to busy schedule. I guess you may back your home after finishing your journey. May I ask did you have good time arranged by us? Yes, we did...We so love our tour with Novaland..We did enjoy Kawaguchiko experience--the onsen, the Mt Fuji View, the food was superb! That was our favorite hotel! 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. ***Service was great. Coach was ok..Driver was friendly though sometimes he drives a little off..Overall, he's nice and a happy person. Our tour guide Daiki was exceptional! He's very accommodating, kind, a bit shy though in a good way, very sweet, generous and always listens to all our requests. We so love him!!!! Hotels are good..The best hotel for us was Kawaguchiko then Royal Brighton in Kyoto and the one in Osaka.. So far, everything was superb! Scenic spots, etc. Travel consultant Ms Lilian was always prompt to answer all my queries! Such an amazing agent! 2. Where can we improve to be better and stronger? ***Upon airport arrival we hope that the one who will pick us up will be there already..But we do understand that sometimes, we have to wait..We do encountered some bumps like the tickets that we are supposed to have--Disney Sea but instead we got Disneyland..Anyway, everything was well compensated for the mistakes. 3. Any other valuable comments, travel experience and happy moments you may have. ***We will truly get and recommend Novaland tours! Moreover, for you next trip arranged by us, you will enjoy benefit of deducting USD80/group from your full amount of next tour package with over 5 days duration. ***Thank you! I will keep this in mind... Looking forward for our next travel with you! Thanks and God Bless, Rhea

NLT-151021-MK60537 [Oct 30, 2015, from Canada]

Yes everything has been wonderful. Flying back to seoul tomorrow and then home to vanvouver. Will write you more details from home. The tour company was excellent. Very well organized with knowledgeable and helpful guides. Thank you so much with helping us on our tour of Jeju. everything was perfectly organized for us. Transportation, tours, accommodations and everything was very well organized and exactly as you had outlined in the itinerary. i loved seeing the sites of the island and our tour guides were great. Thank you so much. I will recommend you to anyone who wants to plan a trip.

NLT-151019-LK54709 [Jan 1, 1970, from Canada]

Hello Lillian, Thank you for reaching out to me. I was going to send you an email, just trying to get over the jet lag. I’m back at work and things are good. Firstly I really want to thank you for your patience on arranging our tour and your suggestions and tips. Really appreciate it. I have nothing but good things to say in dealing with you. When it came to the bus tour. The tour guide Paul, wasn’t really a good fit. We didn’t find that his English was good enough, so that when he had to translate something it took him quite a while and we lost interest in what he was talking about. Actually his Korean wasn’t very good either. He made it known right at the start that he was a Christian (which is fine), but the majority of the bus aren’t religious. When he found out that my sister in law is a United Church Minister, he then continued to talk about religion. Yes some of the info was pertinent as we were going to a Buddhist Temple. At the end of the tour, he was talking about things we already knew, like our baggage weight restrictions on our checked bags, our carryon baggage and departure time allowance. We all arrived to Seoul fine and had already been aware of the baggage and time allowances. He told my daughter in law (since she spoke Korean) that we all needed to tip him 10,000 won each. We did reluctantly. I knew that the tip for the guide and driver weren’t included, but I didn’t expect to be told what we had to tip. We would have tipped him but certainly not $170.00. We didn’t think he was worth it. I also then thought that maybe this is for partly the driver, but found out from him that he wasn’t going to share. So this didn’t sit well with us. When we first reached Gwanjiu, the bus took us to a Folk Museum centre and it was closed on Mondays. I looked at our schedule and it wasn’t even listed? Maybe he had extra time. It was our first stop, so it didn’t sit well that the first place we go to is closed. He did try and get us to pay 10,000 won each for admittance to a art gallery which was next door. We declined. Lunch he suggested a place which was a bit pricey for everyone, but my husband and I had already discussed paying for a meal for everyone to thank them in coming to Korea to attend our son’s wedding. So it worked out and everyone enjoyed the authentic Korean dining experience. The Ramada Inn in Gwanju was really nice and very welcome to everyone. We’re not used to the hard beds that the typical Korean sleep on, so having a hotel with more comfortable beds for the one night was great. Having the breakfast included was very nice as well and made for the early morning easier. The tea plantation was amazing and so beautiful, we all thoroughly enjoyed it. Actually everything that we had planned was enjoyed, again we just didn’t think that Paul was a good fit for us. The Japan portion of our trip worked out well. Arrived in Osaka and got our rail pass, made it to Hiroshima and then back to Osaka. This is where it got bad. We couldn’t find the hotel and then Tony went into a hotel and they directed us to a hotel, too far away and it was wrong. We then got back to the right area, we just didn’t know which way to turn. A young man came and walked us to the hotel, which turned out well as by that time the street life, wasn’t good. Ladies of the evening and their pimps were around. I don’t know if I’d recommend the hotel in Osaka, just given the area. It was only one night for us, so fine. The tour guide and driver picked us up promptly at the hotel and the days tour was great. He was fun and knew a lot since he lives in the area. The day ended with them dropping us off at the train station onto Nagoya. Had a great day there and went to the Noritake Museum/outlet and then the Toyota Science Museum. Both were great and the hotel in Nagoya was good. We went on to Tokyo and the hotel that your arranged for us was very nice. It worked out well for us with access to the subway close. Thank you again for all of your assistance. Debbie McCallum

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