Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-160219-DK65527 [Feb 21, 2016, from Canada]

Hi Siva, just to give you am update as to how my tour went. The weather was good - a little cool but sunny all the way. My tour guide changed at the last minute - Mr Hee Yong Kim - came to pick me up. He was very courteous & knowledgeable. I actually had very interesting conversations with him. The places you gave me were awesome & I took a lot of pictures. I even had time to shop for some face masks on our way back to the hotel. Thank you for arranging this tour & the only suggestion I have for future travellers like me who have more than 1 luggage is to either take the airport limousine bus or a taxi to downtown Seoul. These are more convenient than taking the train. It was great talking to you & visiting Korea!!

NLT-160213-YC59776 [Feb 23, 2016]

We really had fun, everything was great we had an amazing experience as a family, the services were really great, you were exceptional despite the fact that we don't talk personally, I really appreciate your service, thank you for immediately responding to my queries/questions throughout our travel planning. You did a fantastic job in arranging our trip, from the accommodation to the tours, all the staff, the local tour guides and the drivers were really nice. I would say there will always be room for improvements But as for our tour it was perfect, just continue delivering exceptional service just as you do. Our whole family had fun and memorable experience for our first out of the country trip together, thank you for being part of it. Looking forward to more trips arranged by you, I will definitely recommend you guys for your great service. Thank you again, best regards to you Ms. Tina and the whole Novaland Tours team.

NLT-160210-MK61733 [Feb 17, 2016]

Hi, Ms Melody, Thank you very much for everything during our journey at Busun. We really have a good times and enjoys. Here we are very appreciated you and the Tour Guide Ms Moon and the Driver for all the goods services and assistant given to us on or before the journey. Your tour guide is excellent and very helpful. Once again thank you very much. Regards Wenny ker

NLT-160120-MK65001 [Jan 23, 2019]

NLT-160116-VJ65194 [Jan 26, 2016]

Hello Doris, Everything went well. Supposedly there's a refund with the lunch during the 3rd day in Gotemba? The tour guide said that. You may just claim our refund, a tip/gratuity for you for arranging our tour. Thank you! We like our tour guide durung the city tour in Tokyo and Osaka but our tour guide during Hakone and Gotemba Tour he needs some improvement :) Thank you again Doris, hoping to work with you again next time :) Sincerely, Jean Marie

NLT-160111-EI61247 [Jan 12, 2016, from Canada]

All good Emma. We are enjoying it all. Thanks Barry& Darlene

NLT-160107-AJ63949 [Jan 1, 1970]

Dear Ann, thank you for your email and so sorry for very late reply please find below my brief respond on the issue you asked 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. ( overall the service is good , as we know the tourist industry and the general manner in Japan is above the others :) , we were happy and appreciate of all the arrangement and the persons involved , especially our tourist guide in Hiroshima , Akiko san, she is one of a kind, one of the best guide we have encounter ) some small think maybe some new tourist may be shock if they may need to stand up in the train when rush hour, it may be good if they are informed before) 2. Where can we improve to be better and stronger? ( additional time at the place that so many souvenir shop , so we can have enough time to spend or to buy the souvenirs) 3. Any other valuable comments, travel experience and happy moments you may have. (We are happy with your company arrangement , we will recommend the service to our friends and especially for you Ann, I do personally appreciate , your full support and attention to the detail and make our travel more secure and safe.) 4.If you will plan for your next trip to Japan or other Asian Countries, we can offer travel expertise throughout Asian Countries (Vietnam, Cambodia, Thailand, Laos, China, Japan, Korea, India, Nepal and etc.). We sincerely hope we can service you again to realize your wonderful trip and return you an amazing memory! Moreover, for you next trip arranged by us, you will enjoy benefit of deducting USD80/group from your full amount of next tour package with over 5 days duration. ( thank you , we will come back to you if we have chance to comeback to japan ) Best regards, Johan

NLT-160102-DK65511 [Jan 23, 2019, from Australia]

NLT-160101-ZJ60555 [Jan 13, 2016]

Dear lynee, My mum is fine. Please don't blame the tour guide, he is a nice person. He did help my mum by holding her hand afraid she will fell down while she tried to get down the car. He used his own car treat us like VIP driving us to the airport and help us to carry heavy luggage and help us check in the international connection flight since we don't know how to speak japanese. The overall trip is great. Please don't blame the tour guide. Regards Tan meng yeow ================================== Dear lynee, The tour arrangement was great. We had a good tour guide and driver. The tour guide and driver is a nice person.However, i think there are things that needs improvement. There are places that tour guide dont follows us in the attraction. He just give us a map to go in by our own. The floor is slippery. I worry about my mum will fall down. And she did fall down as when we are looking for the car. My mum got brues on the butts after fall down.I think the tour guide has to follows us in the attractions taking care of my 75 years old mum.my mum is old need some special care. i mean this will be an extra good service if he follows us. We also need explaination on the all attraction by following us in after buying tickets for us. Beside, the tour guide does not offers automatically to take picture for us. We have to ask him for help and then he help us after asking. There is one time we take picture at otaru, he went toilet. I hope your tour company will improve. I definately will join your tour arrangement as when i will be travelling again. I hope the rate of the tour will lower down so that i can go more places for hoilday. Once again thanks lynee for your tour arrangement. Regards Tan meng yeow

NLT-151230-QJ58464 [Jan 23, 2019]

NLT-151230-MC61754 [Jan 6, 2016]

Dear Melody: I'm enjoying Hong Kong a lot. I have on my hand the tickets and All is getting as it was planned. I 'll wait for the guide at 7:45 to the day trip to Macau and I spoke with thd guide in Guangzhou about the pick up time tl co to the airport so I'm so happy that I will trust with your company for the following trips to East Asia. Thanks and best wishes for the new year

NLT-151230-EJ65902 [Jan 8, 2016]

Hi Emma, So sorry for the late reply. Yes, we had a good time. It's a relief to have someone who speaks English & Japanese as our guide. Mr Sun & the driver took care of us very well indeed. Very happy with the service & will definitely use Novaland again when we go back to Japan in the future. Thank you also for the fast reply despite it being last minute & also peak holiday season. Regards, Rachel & family.

NLT-151230-DK64146 [Jan 13, 2016]

Our travel guide who was also our driver for 3 days had the 3P’s to be an ideal guide: pleasant, professional and perfect! Since our family travels a lot, perhaps you could have included the airport/hotel transfer in your package but on the other hand, the taxi system in Jeju from the hotel/airport was very efficient. I will not only limit my positive feedback on our travel guide but also to the travel coordinator (Siva) who did a remarkable job in replying promptly and ensuring she has addressed all our needs even when we were at Jeju. Hope your “boss” can read this too! Do you also do Bhutan?

NLT-151226-VJ64230 [Jan 23, 2019]

NLT-151226-CJ64725 [Jan 8, 2016]

Hi Cindy! Happy New Year! Yes Cindy! We arrived home safe and sound and I praise our LORD GOD JESUS CHRIST for HIS protection and guidance! I would like to thank you for your extremely helpful attitude towards all my queries. You replied to all my emails promptly. And the most I appreciate about your service is that you brought up suggestions on how can I lessen my tour expenses. It turned out to be a good help indeed! Our driver arrived promptly and was very professional from the get-go. Though he cannot speak english language, by the help of our tour guide, he suggested stores and shops where we can buy cheap and affordable souvenirs. Our Tour Guide, Hero was also very knowledgeable about all the places we’ve visited and even give us a more interesting insights about Japanese culture and history. He answered almost all our questions eagerly. Our trip with him turned out to be a very informative one, just what we wanted it to be. Overall, our one (1) day private tour turned out to be an amazing one! I will recommended you and your agency to all of my friends and relatives. I would surely contact you and use Novaland again on my next tour. Thank you and have a good day! Judith Isla

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