Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-160425-TA58347 [Jun 8, 2016, from New Zealand]

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Joanna answered all my many questions promptly and positively right from the beginning.
Tour Guides	Command of English	4	Very Good
	Knowledge of Subjects	5	Excellent
	Ability of Explain	4	Very Good
	Attitude	5	Excellent
	Flexibility	5	Excellent
Drivers and Cars		5	Excellent
Hotels	Location	4-5
Hotels	Comfort	3-5	The only exception was the Lamer Hotel Busan which we would rate 2-3
Sights or Activities	Worthiness of Visit	4-5
	Meet Your Interests?	4-5
	Too Tight or Too Loose?	3-5
Meals		3-4
Public Transportation (train, flight, cruise, etc.)		4
Any Other Aspect			Overall we enjoyed our Korean holiday

NLT-160424-FJ67174 [Apr 26, 2016]

We are very much enjoy our tour.

16.05.06:

Himiss alice,
Ill take this opportunity to say thank you for your service you providedus when we are in japan.we really had fun except for the accident.but we arethankful that everyone was fine specially mr.tanaka because he was bang by thewindow during the accident.mr.son was very polite too,he spoke english well andwe were educated by him about japan.
Again thank you novaland and miss alice chen.
Till next time! Godbless.

NLT-160422-CJ66836 [May 11, 2016]

Hi Cindy,

Attached is my rating sheet. Overall, we were happy with the services of Novaland and the guides you provided.

My friend, Jing Cayamanda, will email the photos to you from the US. She is the one who has many photos taken. She just went back to LA from Manila only yesterday.

Kindly give me the email address of Yuko, our guide in Nagasaki. I was not able to thank her and give her some gratuity when we boarded the ship from Nagasaki. I couldn't find her in the crowd.

Thank you very much for making our Japan/Korea trip enjoyable and memorable! More power to Novaland!

Best regards,

Elvie

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant
Tour Guides	Command of English	3.5 Jay 3.0 Frank 4.0 Yuko
	Knowledge of Subjects	3.5 Jay 4.0 Frank & Yuko
	Ability of Explain	3.5 Jay & Frank 4.0 Yuko
	Attitude	3.0 Jay 3.5 Frank 4.0 Yuko
	Flexibility	3.5 Jay & Frank 4.0 Yuko
Drivers and Cars		3.5	Better if bus has own wheel chairs
Sights or Activities	Worthiness of Visit	4.0
	Meet Your Interests?	4.0
	Too Tight or Too Loose?	4.0
Meals		3.5
Public Transportation (train, flight, cruise, etc.)		4.0
Any Other Aspect

NLT-160420-YK65641 [Apr 26, 2016, from America]

Thank you Joanna for arrangements in Jeju. Excellent hotel and sights. Hood to do business with you again in the near future! Jason.

NLT-160420-EJ67609 [Jan 23, 2019]

Hi Emma

Thank you for the offer to do a flash show for us.

As we will be doing our own slideshows for this trip, i will skip this offer. Our grateful thanks to your designer
for offering to do this

I will let my good buddy fill up the form and other comments

Once again, on behalf of all our members, thank you very much for your assistance and guidance during our recent tour

with best wishes

yeo eng seng

1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
responsive and efficient
Tour Guides
Command of English
4

Knowledge of Subjects
4

Ability of Explain
4

Attitude
4

Flexibility
4

Drivers and Cars
3.5
driver tends to use phone sometimes whilst driving
Hotels
Location
5

Comfort
4

Sights or Activities
Worthiness of Visit
4

Meet Your Interests?
5

Too Tight or Too Loose?
5
ok
Meals
4

Public Transportation (train, flight, cruise, etc.)
5
timely
Any Other Aspect

no futher comments

NLT-160417-FJ67304 [May 18, 2016, from America]

24/4: We enjoyed the Hiroshima very much. Yagi is fantastic! Son gave us a great tour of Kyoto yesterday, and came to all of the attractions with us and give us so much excellent information. Thank you so much for taking care of everything!

19/5:

Thank you for all your hard work arranging my vacation in Japan. It was a huge success, I loved the trip and really appreciate your hard work and kindness and thoughtfulness every step of the way. The guides were all great! I really appreciate you working on getting good guides-they make all the difference, in my experience. Some feedback-I did not enjoy too much the mint in Kyoto-I think that is more of interest during Sakura season. There is otherwise not much to see. I also did thought the Mt. Fuji trip took too much time for the short time at Mt. Fuji and Hakone. There were so many delays at the bus station and waiting for all the other passengers. But those things are not your fault-just my preferences. You did a fantastic job and I am definitely going to ask you for help for my next vacation, maybe in China or Angkor Watt.

NLT-160417-EK65585 [Jan 23, 2019, from Australia]

Just had an amazing 6 day holiday in Seoul courtesy of Novaland tours. We are a party of 5 adults and 3 young children and contrary to general expectations (when travelling with small kids) we had the most stress free and yet eventful time in Seoul. All this wouldn't be possible if not for Mr. Young's genuine service and attentiveness throughout the tour, he made our private tour with Novaland felt 'personalised' indeed!

Mr. Young had to cater for a wide range of age group (from 2 to over 60 years of age), but he did this by effortlessly and patiently adapting to our individual needs whenever and whatever they may be. Throughout the trip you can just sense his bona fide desire to make all of us experience the very best of Seoul in terms of culture, landscape and of course culinary diversity (the last bit is debatable as food is predominantly Kimchi-based).

He is always a few steps ahead ensuring we had a completely stress free holiday. Even my parents were very impressed with his politeness and willingness to help which stems from his Confucianism ideology, a rarity in this day and age.

All in all, a fabulous tour of Seoul made exceptional by Mr. Young's service (its the little things that count most).

Many thanks also to Emma Chen for the pre-tour organisation, she is always available to make suggestions and answer questions 24/7.

NLT-160415-YI50487 [May 11, 2016, from America]

Hi Joanna

All the tour guides were great. Lee in Yangon was the best. She explained everything we saw in great detail Shiony wasn't happy with the one in Guangzhou, because he smoked in front of us. It didn't bother me though.
Regards, Bob and Shiony

NLT-160414-VJ68826 [Jan 23, 2019]

NLT-160413-BJ67247 [Apr 16, 2016, from America]

Hi Bruce, the tour was great, we both had a great experience and Kumiko (I believe that was her name) was very knowledgable and very good guide. We enjoyed the textile shop, and the shrines and temples were very enjoyable as well. All in all it was a success! Thank you!

NLT-160411-EK53699 [Jan 23, 2019, from America]

Emma --We are safely at home in Baltimore. I wanted to thank you for a really great tour of Korea. In every respect, we were very pleased with the tour and the arrangements that you made. All of our guides were excellent and very interesting people. We really enjoyed the opportunity to get to know them. I would be very happy to provide an endorsement of the services provided by your company should you wish me to do so. Thank you, again. David Daneker

NLT-160411-DA65136 [Jan 23, 2019]

Hello Siva We returned safely back to India after a very enjoyable holiday. Thank you for all your help, support and advise in making all the arrangements. You were very understanding of our requiremenrts and we appreciate that Will just give you some feedback from us [ for your future planning ] Scale 1 Poor ---5 Excellant as suggested by you A] HOTELS 1] Akura Tokyo - 5. Excellant hotel. Only problem was the location was remote with no faciilities for food/shopping nearby 2] New Miyako, Kyoto - 2. Very convenient location near station, but very poor room size / facilities 3] Centremark, Seoul - 4. Good location / facilities 4] Crown Harbour, Busan - 4. Good location / facilities 5] Shilla Stay, Jeju - 5. Excellant location / facilities 6] Nest, Seoul - 5. Excellant hotel. Only problem was the location was remote with no nearby places for food/shopping [but it was an airport hotel , so we understand ] B] TRANSPORT 1] All the airport, hotel pickups were very well organised 2] The quality of vehicles was adequate but could have been much better . We were not happy that most of the vehicles had no seperate baggage storage area and had to be stored inside the seating area - obviously not what we axpected. C] Tour Guides 1] Tokyo - 4 2] Kyoto - 3 3] Seoul - 5 4] Busan - 4 5] Jeju - 5 D] Food 1] The food was by and large adequate. In Tokyo / Seoul / Busan was very nice. In Kyoto / Jeju was very ordinary. Always a good idea to arrange more buffet lunch since it gives various choices and have limited local cuisine lunches to taste the local food. E] Tour schedule 1] The sightseeing planning was very nice and adequate in most places - except Kyoto/ Nara was too hectic and tiring. The Khimchi making / Dress program was the most enjoyable. Will be happy to recommend Novaland in case some of our friends want to travel Will also try you send you a group photo later, as requested Rgds Parvez

NLT-160410-YK65561 [Jan 23, 2019]

Very very good tour manager.Fantastic arrangements and very good attitude. Thank you very much.

NLT-160408-EJ67669 [May 23, 2016, from Australia]

Hi Emma Thanks yes it was good. Sunny was very knowledgeable about the area and got on well with my parents as he was closer to their age. Likewise we enjoyed Jay because he was close to our age so both worked out well! Kind regards

NLT-160408-BK68713 [Apr 14, 2016, from United Arab Emirates]

by Whatsapp It was great everyday, we enjoy everything! tour guide was passionate and delivered lots information. Thanks a lot for everything!

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