Hi sara

Thanks for your email

Yes we are back in singapore safely.

Thanks for everything

In addition i have left a positivereview on tripadvisor for you and your company

Once again thank youThe photos i thinkwe do not need the electronic album;)

Check outNovaland Tours Japan - Private Tours on TripAdvisor

https://www.tripadvisor.com.sg/Attraction_Review-g1066854-d4297477-Reviews-Novaland_Tours_Japan_Private_Tours-Shinagawa_Tokyo_Tokyo_Prefecture_Kanto.html?m=19904

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		4	Really appreciate Lily getting back to me regularly and at short notice.
Tour Guides	Command of English	4
	Knowledge of Subjects	4
	Ability of Explain	3
	Attitude	5
	Flexibility	N/A
Drivers and Cars		4.5	Had buses only. Great drivers. Safe and efficient
Hotels	Location	4.5
	Comfort	4
Sights or Activities	Worthiness of Visit	4
	Meet Your Interests?	3.5	Saw places I wouldn't have seen without them.
	Too Tight of Too Loose?	3.5	Timings and time were good
Meals		N/A
Public Transportation (train, flight, cruise, etc.)		3	Cruises were just ok.
Any Other Aspect

Hi Cindy,

We returned home safely yesterday.  We will send you some pictures shortly of our wonderful trip to Japan.  We took the bullet train to Kyoto which was fine.  Please see our rating of your services below.

Thank you,

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Whatsapp收到的评价：

Siva, Hello,

This is our last day in South Korea.

I would like to give a few important things:

South Korea's first day is not good and you know why.

But the rest of the days were wonderful and excellent.

Our guide was great, wonderful, patient, like to help, all the team love him very much.

The guide made the trip to South Korea for something different and refreshing.

I spoke this evening with the great director his Master Yeong if I remember well his name, And I told him about the trip and guide and he was to hear what I said.

I would like to tell you and the company you represent a lot about the investment and effort for us, maybe we'll meet in the future.

Best Regards,

Gabay Yosef

邮件评论：

Siva, Hello again,

I would like to respond to your questions:

Your question number 1 :

Planning the trip was carried out in front of you a fewmonths ago was excellent, I received all necessary assistance, you were verypatient and kind.

I generally feel good and wonderful about a trip to SouthKorea.

All 4-star hotels and 3 stars Hotels that during thetrip which was good except hotel Staz that was no good and very bed. 

Contact with you by whats app was veryimportant and significant to the success of the trip. 

The guide Mr Fred was wonderful, helped us veryworried that there will be problems, solve problems quickly and admirably, verysympathetic and gives a good feel for each people group. 

The places we visited were conducted in accordance withthe plan and were quite good and attractive, except for the first day all the timehas been wasted on replacing Hotel Stzaz The infamous. 

Your question number 2 Where can we improve to bebetter and stronger? 

Ok Siva I think that you can be better if you makeseveral things:

1. Not plan visits to important andinteresting places in weekend,  And holidays for example we were not able to raise the edge of Seoul Tower because of Manypeople.

2. To advise and guide the tourists about thefinancial costs of laundry in hotels, our 

4 people paid US $ 740 for the hotel  Lotte city givenfor washing clothes. For this price you could buy new clothes instead ofwashing, it leaves not good taste for tourists.

This price can wash clothes for six months in manyhotels. 

Although the guide was excellent but it can be improved:during the journey on the road to give an explanation of what you see on theway. 

I hope the information I have given you will help you getbetter.

Best regards

Gabay Yosef

Just a quick note to let you know that the trip has been going smoothly. We are flying to Jeju today. The hotel in Busan is perfectly situated. We are in the old city and it is so much more fun to be here in the evenings. We visited the beach area and walked around all of the modern skyscrapers but I think it would have been too impersonal at night. In the old city there is activity and loads of people walking at night. We are really enjoying ourselves. Thank you. Karen

1=poor, 2=fair,3=good, 4=very good5=excellent