HelloLynee,
Thankyou for the Photo Flash Gift but I think I will pass. I already received a lotof gifts before leaving Korea from Novaland so I am quite satisfied. Thank you.
Pleasesee below for the feedback. Please let me know if there are any questions.
Thankyou for all your help!
Charlene
1=poor, 2=fair,3=good,4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 | Very responsive to emails and questions and very accommodating. | |
Tour Guides | Command of English | 4 | Most tour guides have good english skills. |
Knowledge of Subjects | 3 | Some tour guides provided more information than others. Some have more knowledge than others. | |
Ability of Explain | 3 | Some tour guides provided more information than others. It would be nice to have receive more information and background. | |
Attitude | 4 | With the exception of the tour guide on the first day of the trip everyone had very good attitude and were kind and helpful. | |
Flexibility | 4 | Most of the guides were very flexible. | |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 | Locations are hotel are generally nice |
Comfort | 4 | Hotels are nice | |
Sights or Activities | Worthiness of Visit | 4 | I enjoy the places that I saw |
Meet Your Interests? | 4 | Yes | |
Too Tight or Too Loose? | 3 | Usually it was a bit rushed espeically on the first and second day in Seoul. | |
Meals | 4 | The meals were very nice and different variety | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect | NA | There was some issue with the tour guide during first day in Seoul and there was some unpleasant experiences but the manager was extremely accommodating and helpful and made the experience overall very good in the end so I really appreciated that. | |
Overall Score of the Whole Package | 4 | Overall it was quite nice experience. The only thing is I did not realize that I will be the only person on the tour and assumed it would be a group tour. It would be nice to be informed beforehand of such situation instead of finding out the next morning when meeting the guide. | |
Dear Joanna
We arrived back home in KL safely onFriday night.
Thanks for the wonderful trip arrangedfor us. We got through very well on our own with the taxi on Thursday. Weenjoyed ourselves very much with the street food and shopping at Myeongdong! Wewould rate this trip of ours 10/10. The tour guide given to us, Mr Young and MrFred was excellent. I would highly recommended my friends and family members totravel with Novaland – flexible, very helpful and accommodative!
Thank you for the patience with us andvery appreciative with the effort you have put it to make this a memorable tripfor us.
Well done Joanna!!!!
Thank you.
Best regards,
Agnes Yong
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive and a reason I chose the company | |
Tour Guides | Command of English | 2 and 3 | Our first tour guide (Fuji) was a bit hard to understand and our second (Kyoto) was better. I think it might be difficult to get a strong English speaker in Japan vs other countries, such as China |
Knowledge of Subjects | 4 |
| |
Ability of Explain | 3 |
| |
Attitude | 4 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | A bit too tight | We enjoy a more leisurely pace, taking photos, but felt sometimes rushed | |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 2 | The guide on our first day was not aware of our JR pass and as a result we did not allocate the right amout of time - missed the train and made for a long and exhausting day. 2nd guide was more aware of train schedule | |
Any Other Aspect |
| The sights were quite good and location of hotels were excellent. Appreciate Alice's prompt replies. Guides were ok - not the best we have had, but perhaps due to availability vs other countries. Also they rushed a bit and we wanted to stop more to look around - it was sometimes hard for my older parents to keep up. | |
Hi Siva,
Im still on my way back.
Overall the tourguide is very punctual, helpful and well manner. She took good care of my mum and my youngest son. The only minor improvement would be a better chinese speaking. We sometimes still find difficulties in communicating in chinese as im speaking malaysia chinese and she speaks chinese dialect from china.
I will definitely consider your tourguide service on my next trip to cambodia in november.
Regards
Lee
Hi Bruce,
My children and I had a wonderful time in Korea. The tour that you have prepared met our expectations and more.able to adjust. I would like to commend our guides Elvis in Seoul, Mina and Michelle in Busan . They were all friendly and
helpful and were able to answer our questions and even give suggestions on our tours. They made the tour
more personalized and made us feel at home even though we were in a different country. Mr Choi our driver in Busan was always
on time and very polite and though he cant speak English he made sure that we were comfortable in our land trip to Busan.
Overall we are happy and would definitely recommend Novaland to others. We hope to have more tours with Novaland.
All the best.
Dinah
1=poor,2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 1 |
|
Knowledge of Subjects | 3 |
| |
Ability of Explain | 3 |
| |
Attitude | 4 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 3 |
|
Comfort | 3 |
| |
Sights or Activities | Worthiness of Visit | 3 |
|
Meet Your Interests? | 3 |
| |
Too Tight or Too Loose? | 3 |
| |
Meals | 3 |
| |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
As for Yumiko,shecan speak English and I have no problem communicating with her. She'sknowledgeable about the whole trip. My rating about her is 5.
Here are the pics. We prefer the song "Turning Japanese" by the Vapors (Artist) heres the youtube link https://www.youtube.com/watch?
Also kindly credit the USD 10 to my husbands paypal account as earlier offered.
Thank you very much. We enjoyed it. looking forward to our return trip to Jp.
Regards,
Maricar
Sara we are backfrom our Japan trip.
I have come back with many sweet memories of Japan30years back.
Your all arrangements were absolutely upto themark except Tokyo guide and Tokyo transporter.
Tokyo guide mr Tanaka was a s a person very nicebut dod not prove to be good guide.
Selection of Tokyo indian restaurant at such a farplace which was a take away place only made things worse. we had to omitcertain itinerary because of that and I know very well about regulationsover there but the transporter ran away with all belongings including ourmedicines and passport. Our guide should have at least collected those valuablesfrom bus.
All other arrangements were fantastic without anyany hussels.
I must compliments you for your efforts andpatience and thank you very much for the same.
Your arranged osaka transporter mr Um and Beppuguide Ms. Kiyota were beyond expactation. They both were caring.
Hope to contact you for some next trip soon.
Hi Doris,
We had a great time. Both Mr. Dong and Mr. Tanaka are very nice and helpful. Especially, Mr Tanaka has very good knowledge about each attraction. He explained in details and we have learned so much from him. We are very grateful and appreciated very much of his information he provided us today.
Overall, our trip is memorable.
Thank you,
Cindy
Hi Sara , we had a wonderful time with Kumiko today , we have a chance to wear the kimono and walk around the Temple and the Gion corner. Quite an experience .
Dear Sara, we spent a day with Hiraki and he also was wonderful . I couldn't thank you enough to made all the arrangement for us . We have such a good time here .
Dear Sara , we're home . This journey couldn't make it so nicely without you . Thank you. I would like to send you the pictures to you . How will you like me to send them to you ?
Hello, Siva,
I wanted to let you know that we are home now and that wehave had a wonderful time in Korea! Mr. Young was a wonderful host and wewere surprised and pleased with his hospitality! He even made breakfastfor us for our ride to the airport this morning! What a considerate thingto do! I had no idea that he would provide so many services for us andwas more than helpful. Many thanks to you for introducing us to him andto him for all he had done for us! I will heartily recommend NovalandTours to anyone who plans to travel to Asia!
It has been a pleasure working with you. I want tolet you know that for my daughter, Hannah, this trip has been an enlighteningexperience to discover more about her Korean legacy and the circumstances ofher adoption. She has started her journey to learn more about her legacy. She is grateful.
Thank you again for everything!
Sincerely,
Susan