Lynee - I just flew in today so I will fill out the survey in the next few days. I will say that all the guides were wonderful and I will highly recommend your company!
Karen
[02:26,10/18/2016] +91 98300 34159: Dear Alice, We are back in India. Just landed. Thank you for the wonderful trip you had planned and more for the really good memories we are taking back from Japan with us. It has been a wonderful experience :)
You get a 5 for all categories
The trip was a dream come true.
We thought that a trip to England was out of the question due to my medical issues. But you made it happen.
Your professionalism and attention to detail were superb.Thank you!
Getting the wheelchair arranged and understanding my need for rest time were key to making this the most gratifying trip that we have ever undertaken.
Our guides, Ron and Simon were absolutely wonderful. Ron even did research to help me better understand the history of my family in England.
And when Simon took us to Westminster abbey and showed us the final resting place of some of my ancestors I was almost overwhelmed.
Those of us with disabilities have a tendency to avoid undertaking things like this. Our world grows smaller as our disability worsens. But now we know that
it doesn't really have to be that way. Sure, there are limitations, but most can be dealt with. You only go around once, and with help and understanding of
our issues, we can do more than we allow ourselves to dream of.
My wife usually has to work too hard when we travel, but this trip was especially enjoyable for her since we had all the help that we needed.
Sincerely,
John and Clare Pierce
thank you for emailing and asking how the trip went. It was FANTASTIC!!! I can't thank you enough for a wonderful trip. You made it so easy for me and my family. I truly can't thank you enough.
The tour guides were wonderful and so kind. As far as your survey, all "5"s!!
I don't need any photo flash, so thank you.
I will be sure to leave positive feedback on your website.
Thanks again,
Sonja Sutton
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Mona was excellent | |
Tour Guides | Command of English | 2.5 |
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Knowledge of Subjects | 2 |
| |
Ability of Explain | 2 | Shanghai | |
Attitude | 1 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location |
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|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals |
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| |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
| Tour guide was constantly on his phone for personal business or pleasure. He denied until I showed him pictures on my camera of his texting. Very poor guide. | |
Overall Score of the Whole Package |
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| |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Mona was excellent | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 | Busan | |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location |
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|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
| The tour guide was new but very pleasant & very competent. | |
Overall Score of the Whole Package |
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| |
评分表里客人给的各项都是5分。但是客人邮件也写了好多问题（所以实际上我认为总体只能有3分）
Hi Cindy,
How are you doing?? We just came back from Asia exactly 2 weeks ago. just about to get over with jet leg. Our trip to Singapore and Hong Kong was fantastic. I wish we planned more time in Singapore. There are too many new things to see and too little time.
I noticed all the tour guide who picked us up WERE NOT as stated on file and that created a bit confusion at first. The best part of the whole tour were Hiroshima and Kyoto section, the 2 wonderful lady Ms Akemi Yagi and Ms Kay (who grew up in the States) did VERY FABULOUS job. Everything was perfect and great lunches too.
However the other 2 section Osaka and Hakone was VERY disappointing. Mr Tanaka who did the Osaka section was a bit confusing, his English was difficult to understand at times, so we do a lot of reading and listening from other group’s tour agent. The lack of time (half day) and the hot weather does not help either.
All of us are SO LOOKING FORWARD to Mt Fuji and Hakone, but it was the MOST DISSAPOINTING section of the tour. The tour Van has STRONG SMOKE SMELL . The tour guide ( a guy, I can not remember his name) does not have any knowledge at some of the places on the itinareries eg. Oshino Kakai village (the location map and knowledge of the place) and the weather around Hakone . I think we spent too much time at Fuji visitor centre ( 60 min), He also DID NOT WARNED us that the weather at Mt Fuji 5th station. The weather WAS SO COLD as we did not have any jacket with us. We end up walking around may be in 25 min, followed by Oshino Hakai Village. He describe the place by reading everything from the signage of the place ( we can do that for sure !!). followed by lunch recommended (it was great lunch though) . The rest of the day was driving around in the SMOKE FILLED VAN ( the driver smoke in the van !!!) to Kachi Kachi ropeway, Lake Ashi cruise and Togendai ropeway . I felt the route was poorly planned and the tour guide was very inexperience.
Please let me know should you need any additional info.. Rose.
Attached are the photo of Ms Akemi Yagi Ms Kay, Mr Tanaka and ….mr ?
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
Ms Akemi Yagi & Ms Kay Tour Guides
Command of English
5 Knowledge of Subjects
5 Ability of Explain
5 Attitude
5 Flexibility
5 Drivers and Cars
5 Sights or Activities
Worthiness of Visit
5 Meet Your Interests?
5 Too Tight or Too Loose?
great. Public Transportation (train, flight, cruise, etc.)
a lot of walking Any Other Aspect
Overall Score of the Whole Package
As always, everything went well. We had to skip some parts since my grandma could not do much walking anymore.
Your kind gesture of sending her a cake and gift basket is much appreciated. This is the reason why I stay loyal to your company.
Thank you again
The trip went great. I was very happy with all aspects and have mentioned you favorably to some of my friends. Everything was 5/5.
Best wishes,
Mike
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5 Proactive and timely. She was great. She was open and sharing and gave me the information, both good and not so good, to let me make informed decisions. I couldn’t have asked for a better consultant. Tour Guides
Command of English
5 Both Young and Fred were excellent Knowledge of Subjects
5 Exceptional Ability of Explain
5 Excellent Attitude
5 Excellent Flexibility
5 Young was exceptional; Fred was excellent. Drivers and Cars
5 Hotels
Location
5 Comfort
5 We were already warned by you about the hotel in Chun Chon. It was not good, but that was my choice. Sights or Activities
Worthiness of Visit
5 Meet Your Interests?
5 It was everything I hoped for and more. Too Tight or Too Loose?
5 Perfect Meals
5 The guides did a great job of getting us to local restaurants to enjoy all the local specialties. Public Transportation (train, flight, cruise, etc.)
5 Wish it were this easy in the USA Any Other Aspect
5 Young is a jewel. He did all the little things, and more, to make this trip truly memorable. He started as our tour guide and ended as our friend. He is a real asset to our company. He is also welcome at our house anytime. Overall Score of the Whole Package
5 We will recommend you to any of our friends looking for trips to Asia. You did a great job.
Reply on Wechat:
Hi Siva. Just to let you know, both Yanagawa and Dazaifu are nice. The boat ride at Yanagawa ( smaller version of boat ride in your home Guilin) and the eel there really good!
Thanks! You are the best! By the way the Glover hotel in Nagasaki is v nice And the ryokan is super nice. Have a good day!!
Thanks. Very pleased with your assistance. You are so efficient and have done an amazing job. You can tell your boss ( if you have one!) that your customer is fully satisfied with your service !! Once again, thanks and let me buy you some drinks or dinner if you are in Singapore.
Reply of TTS:
A big hug is enough! We also wait for your next time to China, we will welcome you, too!! Great bless!
邮件：
Hi Siva
Sorry for the slight delay. Please see response below. If there is anything further you need from me, let me know!
Sunny
I just noticed I left out the marks for the Travel Consultant – the mark should be 6 also!
Sunny
1=poor,2=fair, 3=good,
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 6 |
| |
Tour Guides | Command of English | 4.5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 6 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 4.5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 4.5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 | There were an issue about hotel pickup location for DMZ tour in Seoul that confused me. Other tours were fine. | |
Tour Guides | Command of English | 5 | They had good command of English |
Knowledge of Subjects | 4 | Most knew their stuff about landmarks | |
Ability of Explain | 4 | The explanations were good | |
Attitude | 3.5 | My Busan guide Mr. Hong was a little lazy about our last attraction. He left me at the market for 1.5 hours and I think were supposed to see Yongasan park but we didnt. So I felt the tour was incomplete. | |
Flexibility | 4 | Most were flexible. | |
Drivers and Cars | 5 | Drivers were very good. | |
Hotels | Location | 5 | Locations were very accessible close to train stations |
Comfort | 4 | Reasonable considering price | |
Sights or Activities | Worthiness of Visit | 4 | Overall, I had a fun time. There were a couple of issues mentioned above, but other than that it was a good value. |
Meet Your Interests? | 5 | Yes, it met my interest level and I saw everything I really wanted to see. | |
Too Tight or Too Loose? | 4 | Good, but the itinerary was a little hectic and I did feel tired towards end of trip to do things on my own. However, the tours were packed with the major sites so its give and take | |
Meals | 5 | I like the choice of restaurants | |
Public Transportation (train, flight, cruise, etc.) | 4 | The transportation was solid although Tokyo can be confusing. | |
Any Other Aspect | 5 | I just wanted to say. Michelle Kim was the best tour guide I had (from Busan). She was extremely friendly and nice. In addition. Kanako Seguchi from Japan was extremely nice as I was burned and she helped me find a drugstore to treat my wound and suggested other places to visit. Both are exceptional tour guides that went beyond the normal scope of just being a guide. | |
Overall Score of the Whole Package | 4.25 | Very good tour package..with a couple of issues but overall I was very satisfied. | |