NLT-160622-YK65071 [Jun 27, 2016,  from America]
 We had a lovely tour and enjoyed our guides and the bus drivers
NLT-160621-HJ71707 [Jan 1, 1970]

Thanks so much dear Zoe for remembering.

Just reached Fukuoka hotel.  Everything went perfectly fine.  Your guidance worked at every stage.

When I reached Narita Tokyo. Yuri welcomed us at airport. Our name card was displayed. She stayed with us till the last when we boarded the bus. Helped us in getting the JR Pass and currency change plus getting the shuttle. All went very fine. I am so happy. Thanks so much.

Will be contacting you soon.

Stayin touch.

Bestregards.

Shafi

NLT-160620-EK69851 [Jul 19, 2016,  from America]

Hello Emma!!

 

Yes, my son and I are back from our travels.  It took  us a couple of days to get adjusted to the jet lag, but we are doing better.

I want to thank you for a very well organized trip.  EVERYTHING went very smoothly.  One thing I didn’t realize was that Novaland basically acted as a “broker” for us and made the connections with different tour companies and booked out tours, hotels, drivers.  Novaland basically did all the work for me and I really appreciate how everything was well planned and organized.

 

I plan on writing awesome reviews on Facebook and Trip Advisor, especially to new customers who are unsure about the whole process, like I was.  Again, nothing but a positive experience, so I really appreciate all that you did for me and my son because we had an amazing trip.

 

No worries on the flashdrive, I think I’ll be able to put together something on my own.  I appreciate the offer.  Please see my comments below and again, I will write some awesome reviews about Novaland on social media.

 

Thanks again for everything and I’ll be sure to use you guys in the future and refer Novaland to my friends and family.

 

Take care.


__________________________________________________________________

Hi Emma:  This is long overdue.  I have been so busy playing catch-up at work since I got back from vacation that I have not been able to complete this review and also do my excellent review on Trip Advisor, but I will do that this week.  In the meantime, please see my responses below.  J

 

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Emma was awesome.  Always quick with responses and very understanding and explained everything in detail when I was not sure about things.  She really put my mind at ease.

Tour Guides

Command of English

 5

Very good.

Knowledge of Subjects

 5

Very good. 

Ability of Explain

5

Very good.

Attitude

 5

Every tour guide was very nice ad positive.  

Flexibility

 5

I enjoyed Busan tour as they were really flexible, but also a smaller group so maybe that is why they could be flexible.

Drivers and Cars

 5

Drivers were always waiting for us and made themselves known.  Really made us feel comfortable and very courteous and helpful.

Hotels

Location

 5 for Shilla Stay and Lotte

3 for Crown Harbor

Shilla Stay and Lotte Hotel were AWESOME!  We were disappointed with the Crown Harbor Hotel.  It did not meet our expectations and the breakfast buffet was not to the standards of the Shilla Stay hotel, although both were 4 star hotels.  Lotte Hotel was exceptional as it was 5 stars.

Comfort

 5 for Shilla Stay and Lotte

3 for Crown Harbor

Shilla Stay and Lotte Hotel were great.  Disappointed with the Crown Harbor Hotel.

Sights or Activities

Worthiness of Visit

 4

Enjoyed the tours, however, there were parts of the Busan tour that were not necessary, even the Seoul tour. 

Meet Your Interests?

 4

Sure.  We were disappointed we could not do the DMZ tour but that was not the tour company’s fault.  We were very pleased that we were promptly given a refund the day of the tour.  Thank you.

Too Tight or Too Loose?

 5

I felt like the tour guides (in the smaller group) really worked with us and found out what we wanted to do.  It was nice to have that flexibility.

Meals

 4

Meals were fine.  Maybe more of a mixture of different types of foods other than “mixed” rice and Bulgogi. 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

Overall, a wonderful experience.  I really appreciated how Emma/Novaland organized the entire trip for me and my son and made the whole process very smooth.


NLT-160620-DK69339 [Jan 23, 2019]

Hi Siva,

Greetings!

It was a greatexperinced. Extend our regards to Mr. Young, who imparted to us not only hisknowledge but also how hospitable Korean people is. Tell him to get marriedsoon, for us to go back in Korea.

Thank you!

 

Sincerelyyours,

Jermaine


NLT-160618-ZK67866 [Jun 30, 2016]

Hi Lynee

 

The tours are good. 

I like the first day tour guide , Michelle, as she projects a warmwelcome, and willing to provide information of the place without beingprompted.

The day tour guide, Ms Lee, gave a good suggestion to avoid the Wetland asthis is not the season. However, we would have hoped that the point of booking,we have been told of this so that we make changes rather than have to make adecision on the morning of th tour.

 

Thank you.

 

BR
Mrs. Chan
NLT-160618-SJ70846 [Jan 1, 1970]

Hi sara,

Thank you verymuch from me and My aunties.

We had a greattime.

No worries weare ok with compiling on our own.

Thank you again

NLT-160616-BK65548 [Jan 23, 2019]

6.17  早上

Hi Bruce,

I was so tired last night because we woke up early and went touring afterwards that's why I wasn't able to reply. Yesterday was so fun. Mr Young is very helpful. We are enjoying everything so far! The hotel is perfect and beautiful. Excited for our tour today. I will update you again later. :)

6.17  晚上

Hi Bruce, 

Just ended the day. We are back at the hotel! Yes, Mr. Young is awesome-- he is funny too. Haha! Very pleased with our tour so far. Many thanks for the help! We love Korea already. 

7.1 

Hello Bruce, 

Sorry I took long to reply. Yes we would love that. You may also post the pictures on your Facebook page. :) 

Please wait for our photos. I will compile them and send the link to you so you can download them. 

Thanks very much!

Best,
Zazza


NLT-160614-ZK64239 [Jun 21, 2016,  from America]
Yes everything was good except the horse baking riding was a waste for how far we went. Other than that both days we saw and did a lot. I feel I got a good sense of what was on the island. Thanks for your end of putting the day trips together.
NLT-160614-VK69668 [Jun 17, 2016,  from America]

How are you Doris we could not rent phone again, it's too high, they said we will be paying like $10 dollar a day,& we don't even have time at the airport, anyway Soul was interesting the tour guide is a good guy, we enjoy him, he help us a lot, the Jeju first day is good too, today is second day we hope we will enjoy it, anyway I hope the guy that we take us today will help us at airport as well

Hey Doris, we have make it to Busan, the guy drop us off now at Lamer hotel, we will be wanting tomorrow for pick up by 9.00 am, so far it's still enjoyable. Thanks for following up with us.


NLT-160613-YK66034 [Jan 23, 2019,  from America]

Thank you Joanna for an excellent service.  You are very responsive and patient with our requests.  We thoroughly enjoyed our trip thanks to you and the guides.  Victor was excellent.  Young was beyond extraordinary, we never had a guide like him.  If we miss Korea too much it's his fault 


Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 5+ 
Tour Guides
Command of English
 5 
Knowledge of Subjects
 5 
Ability of Explain
 5 
Attitude
 5++ We would give Young a 10 if possible
Flexibility
 5+ 
Drivers and Cars
 5 
Hotels
Location
 5 
Comfort
 5 
Sights or Activities
Worthiness of Visit
 5+ 
Meet Your Interests?
 5+ 
Too Tight or Too Loose?
 5Just right.  A bit too short on some sights but that allows us to see more. We're just having too good of a time.  Very efficient.
Meals
 5 
Public Transportation (train, flight, cruise, etc.)
 5 
Any Other Aspect
 5 
Overall Score of the Whole Package
 5+ Exceed expectation


NLT-160609-YK64442 [Jun 24, 2016,  from America]
Hi Joanna,

My son and I enjoyed our tour of Korea immensely. We fell in love with the country and the people. Thank you for making this an amazing and safe experience for us.


1=poor, 2=fair,3=good, 4=very good,5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 5
 Very responsive which gave me confidence that was not going to be stranded in a foreign country :)
Tour Guides
Command of English
 4

 In general it was excellent, with the exception of one of the tour guides.
Knowledge of Subjects
 4
 They were all very knowledgeable, with the exception of one of the tour guides.
Ability of Explain
 4
 They tried to explain as much as possible things that we didn't understand.
Attitude
 5
 Excellent attitude! Every person in the tour was very pleasant.
Flexibility
 5
 Tour guides were very flexible and helpful.
Drivers and Cars
 
 
Hotels
Location
 4
 Location in Seoul was amazing. Location in Busan could have been more central.
Comfort
 5
 Both hotels were comfortable.
Sights or Activities
Worthiness of Visit
 5
 Yes
Meet Your Interests?
 5
 Yes
Too Tight or Too Loose?
 5
We have only a few days. I'm amazed how much we got to see.
Meals
 4
 They were very good.
Public Transportation (train, flight, cruise, etc.)
 4
 Very good.
Any Other Aspect
 5
 
Overall Score of the Whole Package
 64
 

NLT-160608-YK70609 [Jan 23, 2019,  from America]

Hi Joanna,

   We left Korea and traveled in China for a week, then flew to Europe where we are now, so still on the road.  I did want to tell you that Young was simply terrific.  All of us enjoyed him as a guide and we felt him become part of our family.  All of our needs were taken care of and he was knowledgable and helpful at every turn.  He gave us many insights into Korean culture, history, and present day living that we could never have obtained in any other way.  And the food!  He knew exactly where to take us and we experienced many different wonderful cuisines.  All in all, it was a fantastic experience and it was due to Young. 

 

We do have pictures to send and are gathering them.  We have some for Young also and have sent some to him, but others will follow soon.

 

We will definitely recommend Novaland Tours to our friends and we loved every minute of our time with Young and Korea.

 

Score of 5 in all categories.

 

All the best,

   David and family.


NLT-160608-SJ70925 [Jan 1, 1970]

Ok will check later. We enjoyed although it was a bit hot when walking to gion. Betty was a good tour guide. Thank you Sara 

NLT-160608-MK65613 [Jan 23, 2019]

NLT-160607-SJ71291 [Jan 1, 1970]

ven we wereworried but the airport staff was very good and they only made arrangement forbuying ticket for limosine Except initial two days the entire trip was parexcellence .

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