1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | |||
Tour Guides | Command of English | 2 | |
Knowledge of Subjects | 3 | ||
Ability of Explain | 3 | ||
Attitude | 5 | ||
Flexibility | 4 | ||
Drivers and Cars | 5 | We got a huge bus, which was also very clean | |
Hotels | Location | NA | |
Comfort | NA | ||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | tight | However not your fault as we wanted to visit as many places as possible | |
Meals | |||
Public Transportation (train, flight, cruise, etc.) | NA | ||
Any Other Aspect | We appreciate Mr Tanaka helping us with the JR passes. Without his help we would not have been able to reach Kyoto early the following day. | ||
Overall Score of the Whole Package | 3.5 | ||
Kyoto: Mr Misaaki Tanaka
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | |||
Tour Guides | Command of English | 3 | |
Knowledge of Subjects | 4 | ||
Ability of Explain | 4 | ||
Attitude | 5 | ||
Flexibility | 3 | ||
Drivers and Cars | 5 | Very clean van and we like the driver | |
Hotels | Location | NA | |
Comfort | NA | ||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | Tight | But that was not your fault as we designed the tours to be able to see as many sights as possible | |
Meals | |||
Public Transportation (train, flight, cruise, etc.) | |||
Any Other Aspect | Mr Tanaka was very obliging. He did not want to just left us at Gion and he took time to bring us around Gion which my family and I enjoyed tremendously. Then he accompanied us all the way to the train station for our ride back to Tokyo. We appreciated the gesture very much! | ||
Overall Score of the Whole Package | 4 | ||
Hi Emma
The tour so far has been good and well arranged. Both Boss Legend and Victoria Sapa are excellent hotels as service staff are helpful and courteous. We find Hanoi crowded and polluted although the weather is pleasant. Sapa is lovely and the food is fantastic. Only drawback is the construction everywhere making it noisy and difficult to travel on foot.
Will give more comments after we complete our tour.
Latha
Latha
Hi Joana,
Yes we really enjoyed. But, unfortunately we only went up to level 4.
Your country and the people are amazing…….6 days was to short and sure we will be back soon…..
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 3 |
| |
Ability of Explain | 3 |
| |
Attitude | 4 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 3 |
|
Meet Your Interests? | 3 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 3 |
| |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
Thanks for everything. Me Chen(接机司机) is cool! The hotel is very good. Thanks for arranging. We are very glad to have you.
Alice: Dear Jasmine, how is your trip so far?
Jasmine: Thank you for the plan, it's work out very smooth and as per schedule. We didn't manage to visit to Kachi-Kachi Ropeway due to the cable car out for maintenance. Thankfully the tour guide(中文导游菅敏岚) has work out another plan for us. It's really good.
Alice: Really? How about the tour of Matsumoto and snow monkey?
Jasmine: Hm... to be honest, I don't know that we have to walk about half and hour to see the snow monkey. the road is very slippery and it's only way to walk into jungle. That a bit dangerous. For senior that could be tough. But we make it.
------------------------------------------
Dear Alice,
I sincerely thank you and your team to work out this fantastic tour for me. We enjoyed and we have a very unforgettable experience in our tour.
To express mygratitude, below are my feedback. I'd rate 10 if I could unfortunately thereare only 5 the max.
Once again,Thank you thank you for all your effort. Please forgive me sometimes beingintrusive or disturbance during the weekend query. I really hope you don'tmind.
Have a nice day.
Warmest Regards,
Jasmine
Sent from my iPhone 6+
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Alice have been provide me the best services I have ever have and she is responsible and fast response even being disturbed during the weekend. She is able to fulfill my requirement, understand my needs and what's more she is very thoughtful to me. I'd like to give 10 marks instead of 5! | |
Tour Guides | Command of English | Na | We being communicated in mandarin so I have no idea about this section. |
Knowledge of Subjects | 4 | She is very knowledgeable she is able to provide us the best answers that she could, sometimes she will find out more with the local. | |
Ability of Explain | 4 | She is good in explanation and given us very clear messages. | |
Attitude | 4 | She is responsible and always open for discussion before any decision made. | |
Flexibility | 4 | She is good and flexible. Very kind of her to help us. | |
Drivers and Cars | 4 | Both driver are good and responsible | |
Hotels | Location | 5 | All are good and no complaint. |
Comfort | 5 | Very clean and we have a good rest without any unpleasant experience | |
Sights or Activities | Worthiness of Visit | 5 | All places that planned are worthy for visit. |
Meet Your Interests? | 5 | Yes. | |
Too Tight of Too Loose? | 3 | Hm.. a bit too rush in Day 3. & 4 it could be due to winter time, shops will close earlier compare to other day so the schedule a bit too rush and tight. Hope to have time for shopping. | |
Meals | 5 | Food is good and lovely. | |
Public Transportation (train, flight, cruise, etc.) | 5 | All are good, convenient and we all have a very comfortable ride without any hassles. | |
Any Other Aspect | Na | No | |
Hi Nick,
We completed our tour today. It was very nice but we noticed at the end of the day that we were not taken to Ginseng center or Amythest center, even though it was on the itinerary.
Sincerely
Avital
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Flexible, adjust to our interest, promptly follow up | |
Tour Guides | Command of Language | 5 | Speak well Mandarin & Cantonese |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | Puctuality, Responsible, Friendly | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Execellent driving skill, clean mini van | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? |
| Not sure wht this mean. Overall the arrangement is good, not too rush and not to tire for us | |
Meals | 5 | Flexible, we choose meal that we want, allow us to try different Japanese food | |
Public Transportation (train, flight, cruise, etc.) | 5 | Good arrangement to allow us to experience train (from Kanazawa to Kyoto) & Shinkansen | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Thanks very much for such an excellent arrangement, we meet nice tour consultant, tour guide & driver. Specially thanks to our tour guide & driver, take good care of us during the trip, let us enjoy till max. | |
Hi Melody
We received the package from Novaland Tours!
Thank you very much. It was a pleasant surprise.
It's our last night in Seoul today and we had a good trip in Korea, including our 2 days in Jeju with Novaland tour.
Our private tour guide, Victor was quite patient and waited for us while we climbed the shorter trail up Mt Halla. Unfortunately, he forgot to bring us to visit the waterfall and i only remembered that after we reached back to the hotel. However, he did make a quick stop along mysterious road.
Thanks for all your help and quick replies while we were planning for the trip.
I'll use Novaland again for our next trip
Best regards
Jia Ling
Bruce,.
Thank you Thank you so much for everything.
For facilitating everything to make our tour memorable and full of fun.
Till next time again
Nancy
Morning Doris,
Thank you yesterday Mt. Fuji was awesome,
And thank you again for all the effort Novalandtour give us, we're really appreciate that.
Today we're back to Jakarta looking foward to go back to Japan ^^
Thank you very much Doris & Novaland tour
Regards,
Binta Rizkina
Bruce,
I am not mad but greatly disappointed. I have looked forward to the JSA tour as can be detailed in the prior emails between you and I on scheduling the tour.
I am not mad but greatly disappointed. I have looked forward to the JSA tour as can be detailed in the prior emails between you and I on scheduling the tour.
This is our first tour to Korea and really, not sure when we will be able to come back again.
As to the refund, I feel aside from the emotional disappointment, it is fair and we will accept such arrangement.
Here are some points:
1. Reasons that this had happened can be rooted in three areas:
a. Lack of communication between you and Mr. Young -- when there was a change of itinerary, did you specifically notify the tour guides involved?? Or just an email??
b. Lack of attention to detail -- did Mr. Young carefully review the itinerary??
c. Lack of communication between you and the customer ( i.e. us ) - I was aware of the changes when Mr. Young told me that he was going to drive us to DMZ. Even though I had discussed with him two times and he had assured me that there was no major issue, it would be more comforting if you or a manager is more readily available.
2. Mr. Young is a very personable, friendly young man and we have enjoyed his tour. He has apologized profusely on this situation and we have accepted his apology.
We were very happy with this tour except with the exclusion of the JSA tour.
I look forward arranging future tours with you again as I have since reached retirement and do plan to travel a bit more.
Sincerely,
Henry
I look forward arranging future tours with you again as I have since reached retirement and do plan to travel a bit more.
Sincerely,
Henry
We did great in Osaka,thanks to the direction you give, it really help us navigating the subways going to the meeting places of the tour. Though we find it difficult in going to Taisho Station because its very far from hotel but the people there are helpful even if they had difficulty in talking english. We did not use google map we just follow your map then we always ask someone we can trust along the way when we confuse to follow the map, hahaha very funny, isnt it? but it was exciting as well. And then to our way back to Kansai Airport i thought the Osaka Loop line will go straight to Kansai Airport but i was wrong because we need to transfer to JR west line. Thanks God that the lady beside me is very accomodating i ask her if we ride in the right train going to Kansai Airport but she told us no, so keep on asking her and then she offered help and lead us the way to the right track of the train going to the airport, so thats it. All in all, everything goes very well.
Olive and I will thank you and were looking forward to get in touch with you to our next destination or recommend Novoland Tours to our friends.
Again, thank you.
Regards,
Sonia & Olive
thank you.... all is going well...we have had a nice time!
thank you forall your help Siva... James
Hello Emma!!! I can honestly say this has been one of our best trips so far! Novaland is awesome! The well thought of and planned tour itinerary, the informative and very accomodating/nice tour guides( we especially enjoyed Mr. Jacky in Seoul & Mr. John in Busan) , the endless delicious korean food, the fun activities( best was the trick museum, kimchi class, korean memorial, samsung d light and the Haedong Yunggungsa Temple in Busan), the comfy hotels and transport , everything was spot on! EXCELLENT ALL THE WAY!!! Thank you for making it special for us. Ok we will work on the 40 pics but some of the ones we want included are in the camera. If you can give me another 2 days to send it to you that would be awesome.
We hope to utilize Novaland again in the future for iur trips! We re already spreading the word to our friends regarding your awesome service. THANK YOU Very MUCH EMMA & NOVALAND!!! Feel free to use our comments and reviews for you on your website!
Jen
Correction to my prior email, MR. YOUNG in SEOUL. Thanks!