Bruce,.
Thank you Thank you so much for everything.
For facilitating everything to make our tour memorable and full of fun.
Till next time again
Nancy
Morning Doris,
Thank you yesterday Mt. Fuji was awesome,
And thank you again for all the effort Novalandtour give us, we're really appreciate that.
Today we're back to Jakarta looking foward to go back to Japan ^^
Thank you very much Doris & Novaland tour
Regards,
Binta Rizkina
Bruce,
I am not mad but greatly disappointed. I have looked forward to the JSA tour as can be detailed in the prior emails between you and I on scheduling the tour.
I am not mad but greatly disappointed. I have looked forward to the JSA tour as can be detailed in the prior emails between you and I on scheduling the tour.
This is our first tour to Korea and really, not sure when we will be able to come back again.
As to the refund, I feel aside from the emotional disappointment, it is fair and we will accept such arrangement.
Here are some points:
1. Reasons that this had happened can be rooted in three areas:
a. Lack of communication between you and Mr. Young -- when there was a change of itinerary, did you specifically notify the tour guides involved?? Or just an email??
b. Lack of attention to detail -- did Mr. Young carefully review the itinerary??
c. Lack of communication between you and the customer ( i.e. us ) - I was aware of the changes when Mr. Young told me that he was going to drive us to DMZ. Even though I had discussed with him two times and he had assured me that there was no major issue, it would be more comforting if you or a manager is more readily available.
2. Mr. Young is a very personable, friendly young man and we have enjoyed his tour. He has apologized profusely on this situation and we have accepted his apology.
We were very happy with this tour except with the exclusion of the JSA tour.
I look forward arranging future tours with you again as I have since reached retirement and do plan to travel a bit more.
Sincerely,
Henry
I look forward arranging future tours with you again as I have since reached retirement and do plan to travel a bit more.
Sincerely,
Henry
We did great in Osaka,thanks to the direction you give, it really help us navigating the subways going to the meeting places of the tour. Though we find it difficult in going to Taisho Station because its very far from hotel but the people there are helpful even if they had difficulty in talking english. We did not use google map we just follow your map then we always ask someone we can trust along the way when we confuse to follow the map, hahaha very funny, isnt it? but it was exciting as well. And then to our way back to Kansai Airport i thought the Osaka Loop line will go straight to Kansai Airport but i was wrong because we need to transfer to JR west line. Thanks God that the lady beside me is very accomodating i ask her if we ride in the right train going to Kansai Airport but she told us no, so keep on asking her and then she offered help and lead us the way to the right track of the train going to the airport, so thats it. All in all, everything goes very well.
Olive and I will thank you and were looking forward to get in touch with you to our next destination or recommend Novoland Tours to our friends.
Again, thank you.
Regards,
Sonia & Olive
thank you.... all is going well...we have had a nice time!
thank you forall your help Siva... James
Hello Emma!!! I can honestly say this has been one of our best trips so far! Novaland is awesome! The well thought of and planned tour itinerary, the informative and very accomodating/nice tour guides( we especially enjoyed Mr. Jacky in Seoul & Mr. John in Busan) , the endless delicious korean food, the fun activities( best was the trick museum, kimchi class, korean memorial, samsung d light and the Haedong Yunggungsa Temple in Busan), the comfy hotels and transport , everything was spot on! EXCELLENT ALL THE WAY!!! Thank you for making it special for us. Ok we will work on the 40 pics but some of the ones we want included are in the camera. If you can give me another 2 days to send it to you that would be awesome.
We hope to utilize Novaland again in the future for iur trips! We re already spreading the word to our friends regarding your awesome service. THANK YOU Very MUCH EMMA & NOVALAND!!! Feel free to use our comments and reviews for you on your website!
Jen
Correction to my prior email, MR. YOUNG in SEOUL. Thanks!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent communication, recommendations and well planning skills on place and budget advice. | |
Tour Guides | Command of English | 5 | Most tour guide is very good in English. We like the tour guide Yuko Saga in Hokkaido. |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 5 | Tour bus driver is very focus on roads. | |
Hotels | Location | 5 |
|
Comfort | 5 | Small but comfortable. Onsen on Hakone is very pleasure. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | just enough. | |
Meals | 5 | Hokkaido's seafood is the best. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Good arrangement and directions provided by knowledge consultant. | |
Any Other Aspect |
| *Tour guide for 1/2 days on Gion need some improvement as rush presenting the area. *Too short for photo activities for all the places due to time constraints. Example: travel on tour bus for two hours and only 30 minutes to see the area and take pictures. Going to Mt. Fuji 5th station can be long for photo and shopping activities. *More recommendations from local tour guide where to eat will be nice. | |
Overall Score of the Whole Package | 5 | Since this is the 1st time to Japan and the schedule is not too tight, We enjoy it very much and will go back again. | |
I was one of the ladies on the tour to Korea withWanda China. I was very impressed with the service we got from the tourguides you used for our tours. In Seoul we had Chul, he was veryinformative and was always prompt. He answered all of our questions. Hetook us to have Ginseng Chicken Soup that was very tasty. All of ourlunches was awesome. In Jeju, we had Douglas with Yeha tours. Thatwas a very beautiful day filled with awesome flowers, beaches, and the lunchwas just scrumptious! In Busan we had two tour guides, Mr Lee andElena. Mr Lee took us to traditional community on the side of themountain and we had awesome lunch. Elena was the best guide of the wholetour. She was very attentive and very energetic. She was a delightto have around. I just loved her positive attitude!!!
Overall I was very satisfied with the service,detail to everything we would need. You are number one 1 in my book and Iwould recommend you to any of my friends and family.
Mahalo and thank you for all that you have done tomake my vacation an awesome experience!!
Jerinette Waiolama
My email has been down for a while now. That's why I haven't answered you.
I am glad we got off the plane at Guangzhou; the layover would otherwise have been unbarable.
Our tour was great. Lots of temples, especially in Bagan. Mandalay was much like Yangon; Modern Cities. Isle Lake was special. I like the boats all over. We had fun there.
Thank you for making the arrangements and getting us home OK.
Best Regards, Bob and Shiony Edmundson
Hi Bruce,
The tour went really well. Steve was a great tour guide. Thank you for following up.
Sincerely
Bethany
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | NA |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 4 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 4 |
| |
Sights or Activities | Worthiness of Visit | 3 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 3 | Okay. Just nice. | |
Meals | 3 |
| |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
|
| |
Hi Bruce,
Yes the tour was good! Thanks for the recommendation!
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 5 | It was the tour guide how drives us around | |
Hotels | Location |
| It was booked by use |
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 3 | Immm... it was our first time in Korea so half day tour wasn't enough to spend at some sitting | |
Meals | 4 | Meals was great , how ever it didn't meat all the taste but etiwan did the trick | |
Public Transportation (train, flight, cruise, etc.) | 4 | We used only taxes and it was convenance | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
Hi Cindy,
Below is my completed form. Thank you again for all your help throughout this time. Our trip to Hokkaido was wonderful!
Thanks,
On-Nei
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Thanks Cindy for all your patience in the all the revisions made to our tour to address all our requests. | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Thank you to our tour guide and driver for taking us around Hokkaido. We all enjoyed the trip. They were very patient with us (especially with our 2yr old daughter). | |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Thanks Cindy for all your patience in the all the revisions made to our tour to address all our requests. | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Thank you to our tour guide and driver for taking us around Hokkaido. We all enjoyed the trip. They were very patient with us (especially with our 2yr old daughter). | |
Hello Alice, Yes, everything is going well and we are having a lot of fun so far! Thank you.