Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | One minor glitch: day 6 the planned visit to Osaka castle was a dud: it was closed through January 1, 2017. Cost of entry tickets was refunded though. | |
Tour Guides | Command of English | 3 | Ms. Isuzu's English was a bit wanting. Mr. Hiroshi was fine. |
Knowledge of Subjects | 3-5 | Ms. Isuzu was a 3 while Mr. Hiroshi, 5. | |
Ability of Explain | 3-5 | Ms. Isuzu was a 3 while Mr. Hiroshi, 5. | |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 | All in all, a very satisfying tr | |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | One minor glitch: day 6 the planned visit to Osaka castle was a dud: it was closed through January 1, 2017. Cost of entry tickets was refunded though. | |
Tour Guides | Command of English | 3 | Ms. Isuzu's English was a bit wanting. Mr. Hiroshi was fine. |
Knowledge of Subjects | 3-5 | Ms. Isuzu was a 3 while Mr. Hiroshi, 5. | |
Ability of Explain | 3-5 | Ms. Isuzu was a 3 while Mr. Hiroshi, 5. | |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 | All in all, a very satisfying tr | |
Mr. Young very nice. Just like you
Thank you for your email. Yes definitely we super, extremely enjoyed Korea. Thanks especially to you & Mr. Young who really took very good care of our family. He always went the extra mile to give us more than what we needed. We have nothing to complain. We are full of happy memories from Korea. 2017.1.10
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Attentive & quick to reply
Tour Guides
Command of English
5
Very good!
Knowledge of Subjects
5
Especially in sharing Korean War history & Korean culture
Ability of Explain
5
Clear
Attitude
5
Very Patient; volunteers to take our pictures all the time; arrives on time always
Flexibility
5
We have no problem with waiting in line. Good timing always & fixes schedule to avoid traffic.
Drivers and Cars
5
Drives safely. Car clean & in good condition.
Hotels
Location
NA
Comfort
NA
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
5
Perfect!
Meals
5
The best! We ate different variety of Korean food in various locations. Reasonably priced food
Public Transportation (train, flight, cruise, etc.)
NA
Any Other Aspect
Overall Score of the Whole Package
5
If there is a higher score, we rate it a 10!!!
Hi Doris,
How are you?
I'm sorry, just read your mail.
Ms Chizuko was a nice tour guide, she speak good English and we all enjoyed the tour.
Thank you very much
Regards,
Mayly
Hi Emma, thanks for your concern. So far we really enjoy our trip. Ms Fujiki, our tour guide is very kind.
Thanks once again to arrange this tour for us.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4.5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Both tour guides at Bangkok and Chiang Mai were excellent in service. Especially Mr. Pipit, due to flight delay, he had to get up at very early morning to pick up my parents from the airport. | |
Flexibility | 4.5 |
| |
Drivers and Cars | 4.5 |
| |
Hotels | Location | 4 |
|
Comfort | 4.5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 | We had delicious and very inexpensive meals (lunch) as per tour guides' recommendations. However, since hygienic standards are a bit different between Canada and Thailand, both my bf and myself had stomach issues during the trip... It would be recommended to be taken to slightly upscale restaurants. | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect | 4 | On Day 6 (Dec 26): Chiang Mai: Replace elephant camp with elephant jungle sanctuary orcare center; the request was not fulfilled as we were still driven to the elephant camp instead of an elephant sanctuary (there must be miscommunication between travel consultant and tour guide). However, we witnessed the elephants being treated fairly. So overall, we had a great time at the elephant camp. | |
Overall Score of the Whole Package | 4.5 |
| |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4.5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Both tour guides at Bangkok and Chiang Mai were excellent in service. Especially Mr. Pipit, due to flight delay, he had to get up at very early morning to pick up my parents from the airport. | |
Flexibility | 4.5 |
| |
Drivers and Cars | 4.5 |
| |
Hotels | Location | 4 |
|
Comfort | 4.5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 | We had delicious and very inexpensive meals (lunch) as per tour guides' recommendations. However, since hygienic standards are a bit different between Canada and Thailand, both my bf and myself had stomach issues during the trip... It would be recommended to be taken to slightly upscale restaurants. | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect | 4 | On Day 6 (Dec 26): Chiang Mai: Replace elephant camp with elephant jungle sanctuary orcare center; the request was not fulfilled as we were still driven to the elephant camp instead of an elephant sanctuary (there must be miscommunication between travel consultant and tour guide). However, we witnessed the elephants being treated fairly. So overall, we had a great time at the elephant camp. | |
Overall Score of the Whole Package | 4.5 |
| |
Hi Doris, that's so nice of you.. will ask the pictures from my son.. hope to send the pictures within the week.. yes, we're so happy with our trip, and will surely come back
Will send the form together with the pictures.
Thank you very much. Happy New Year!!
Eileen
2017-01-04
Hi Doris.. good afternoon.. I used my personal gmail account and hope you'll be able to download the pictures.. sorry, we don't have much pictures, please just pick up the best shots.. we can't think of any background music, please feel free to put in any background music as they fit.
To follow my evaluation form..
Thank you very much for the wonderful experience.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is there every step of the way until we get home. She listens to our needs and adjusts itinerary for complete japan experience | |
Tour Guides | Command of English | 5 | All are fluent in English |
Knowledge of Subjects | 5 | They know their country very well, and I can feel their sense of pride as Japanese people | |
Ability of Explain | 5 | They were able to explain pretty well the history of the places we went | |
Attitude | 5 | Love them all.. they always look at our welfare..Mr Sato is like a long time friend, we are comfortable with him even with a short time.. also with MrHirachi and Mr Hiro | |
Flexibility | 4 | Easily adjusted the itinerary, and looked for stores where we can shop at cheap prices, and brought us to places where we had a good lunch | |
Drivers and Cars | 5 | The vans are new, clean and the drivers are respectful | |
Hotels | Location | 4 | The Hotels we stayed in are nice but expensive meals when you want food in the morning and evening |
Comfort | 5 | The beds are so soft and clean, all the amenities I expect were there | |
Sights or Activities | Worthiness of Visit | 5 | Very worth it, am amazed by the beauty of the buildings and how strategically they were arranged, not blocking the sights, I love the flyovers |
Meet Your Interests? | 5 | Yes, the places I chose to visit amazed me so much | |
Too Tight or Too Loose? | 4 | 1st day is too tight for us, long walk until our feet aches.. but we’re okay on the 2nd-4th day because I noticed we used elevators/escalators most of the time hahaha | |
Meals | 4 | Food is great, but missed the street foods | |
Public Transportation (train, flight, cruise, etc.) | 4 | Prompt and Well-Organized.. but not used to long walking J | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | The whole family is happy, and been wanting to visit japan again | |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | |||
Tour Guides | Command of English | 2 | |
Knowledge of Subjects | 3 | ||
Ability of Explain | 3 | ||
Attitude | 5 | ||
Flexibility | 4 | ||
Drivers and Cars | 5 | We got a huge bus, which was also very clean | |
Hotels | Location | NA | |
Comfort | NA | ||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | tight | However not your fault as we wanted to visit as many places as possible | |
Meals | |||
Public Transportation (train, flight, cruise, etc.) | NA | ||
Any Other Aspect | We appreciate Mr Tanaka helping us with the JR passes. Without his help we would not have been able to reach Kyoto early the following day. | ||
Overall Score of the Whole Package | 3.5 | ||
Kyoto: Mr Misaaki Tanaka
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | |||
Tour Guides | Command of English | 3 | |
Knowledge of Subjects | 4 | ||
Ability of Explain | 4 | ||
Attitude | 5 | ||
Flexibility | 3 | ||
Drivers and Cars | 5 | Very clean van and we like the driver | |
Hotels | Location | NA | |
Comfort | NA | ||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | Tight | But that was not your fault as we designed the tours to be able to see as many sights as possible | |
Meals | |||
Public Transportation (train, flight, cruise, etc.) | |||
Any Other Aspect | Mr Tanaka was very obliging. He did not want to just left us at Gion and he took time to bring us around Gion which my family and I enjoyed tremendously. Then he accompanied us all the way to the train station for our ride back to Tokyo. We appreciated the gesture very much! | ||
Overall Score of the Whole Package | 4 | ||
Hi Emma
The tour so far has been good and well arranged. Both Boss Legend and Victoria Sapa are excellent hotels as service staff are helpful and courteous. We find Hanoi crowded and polluted although the weather is pleasant. Sapa is lovely and the food is fantastic. Only drawback is the construction everywhere making it noisy and difficult to travel on foot.
Will give more comments after we complete our tour.
Latha
Latha
Hi Joana,
Yes we really enjoyed. But, unfortunately we only went up to level 4.
Your country and the people are amazing…….6 days was to short and sure we will be back soon…..
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 3 |
| |
Ability of Explain | 3 |
| |
Attitude | 4 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 3 |
|
Meet Your Interests? | 3 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 3 |
| |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
Thanks for everything. Me Chen(接机司机) is cool! The hotel is very good. Thanks for arranging. We are very glad to have you.
Alice: Dear Jasmine, how is your trip so far?
Jasmine: Thank you for the plan, it's work out very smooth and as per schedule. We didn't manage to visit to Kachi-Kachi Ropeway due to the cable car out for maintenance. Thankfully the tour guide(中文导游菅敏岚) has work out another plan for us. It's really good.
Alice: Really? How about the tour of Matsumoto and snow monkey?
Jasmine: Hm... to be honest, I don't know that we have to walk about half and hour to see the snow monkey. the road is very slippery and it's only way to walk into jungle. That a bit dangerous. For senior that could be tough. But we make it.
------------------------------------------
Dear Alice,
I sincerely thank you and your team to work out this fantastic tour for me. We enjoyed and we have a very unforgettable experience in our tour.
To express mygratitude, below are my feedback. I'd rate 10 if I could unfortunately thereare only 5 the max.
Once again,Thank you thank you for all your effort. Please forgive me sometimes beingintrusive or disturbance during the weekend query. I really hope you don'tmind.
Have a nice day.
Warmest Regards,
Jasmine
Sent from my iPhone 6+
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Alice have been provide me the best services I have ever have and she is responsible and fast response even being disturbed during the weekend. She is able to fulfill my requirement, understand my needs and what's more she is very thoughtful to me. I'd like to give 10 marks instead of 5! | |
Tour Guides | Command of English | Na | We being communicated in mandarin so I have no idea about this section. |
Knowledge of Subjects | 4 | She is very knowledgeable she is able to provide us the best answers that she could, sometimes she will find out more with the local. | |
Ability of Explain | 4 | She is good in explanation and given us very clear messages. | |
Attitude | 4 | She is responsible and always open for discussion before any decision made. | |
Flexibility | 4 | She is good and flexible. Very kind of her to help us. | |
Drivers and Cars | 4 | Both driver are good and responsible | |
Hotels | Location | 5 | All are good and no complaint. |
Comfort | 5 | Very clean and we have a good rest without any unpleasant experience | |
Sights or Activities | Worthiness of Visit | 5 | All places that planned are worthy for visit. |
Meet Your Interests? | 5 | Yes. | |
Too Tight of Too Loose? | 3 | Hm.. a bit too rush in Day 3. & 4 it could be due to winter time, shops will close earlier compare to other day so the schedule a bit too rush and tight. Hope to have time for shopping. | |
Meals | 5 | Food is good and lovely. | |
Public Transportation (train, flight, cruise, etc.) | 5 | All are good, convenient and we all have a very comfortable ride without any hassles. | |
Any Other Aspect | Na | No | |
Hi Nick,
We completed our tour today. It was very nice but we noticed at the end of the day that we were not taken to Ginseng center or Amythest center, even though it was on the itinerary.
Sincerely
Avital
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Flexible, adjust to our interest, promptly follow up | |
Tour Guides | Command of Language | 5 | Speak well Mandarin & Cantonese |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | Puctuality, Responsible, Friendly | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Execellent driving skill, clean mini van | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? |
| Not sure wht this mean. Overall the arrangement is good, not too rush and not to tire for us | |
Meals | 5 | Flexible, we choose meal that we want, allow us to try different Japanese food | |
Public Transportation (train, flight, cruise, etc.) | 5 | Good arrangement to allow us to experience train (from Kanazawa to Kyoto) & Shinkansen | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Thanks very much for such an excellent arrangement, we meet nice tour consultant, tour guide & driver. Specially thanks to our tour guide & driver, take good care of us during the trip, let us enjoy till max. | |
Hi Melody
We received the package from Novaland Tours!
Thank you very much. It was a pleasant surprise.
It's our last night in Seoul today and we had a good trip in Korea, including our 2 days in Jeju with Novaland tour.
Our private tour guide, Victor was quite patient and waited for us while we climbed the shorter trail up Mt Halla. Unfortunately, he forgot to bring us to visit the waterfall and i only remembered that after we reached back to the hotel. However, he did make a quick stop along mysterious road.
Thanks for all your help and quick replies while we were planning for the trip.
I'll use Novaland again for our next trip
Best regards
Jia Ling