Jay was a funny guy, he speaks English so well! I was shocked that he only learned English thru watching American shows. I thought he lived in the states for some time!Transportation is okay too! Glad or bus has lots of space for us so it is not cramped! Maybe a bit improvement is when the bus parked far from the entrance of Hitchi, suggestion is maybe next time, they can drop off the passengers at the entrance if allowed :) And also, I thought Jay would be joining us inside the park, so as to show us th best spots to take photos, but I think he did not go in :) The park is beautiful but maybe time is a bit short to fully appreciate it. And the walks are long, maybe taking the train that goes around the park is a good idea to maximize time :) Then for the NAkaminato, we didn't have time to go around:( We just had lunch in one resto,we didn't get to see the actual market, and the restaurant we ate didn't have salmon and toro sashimi which my brother was looking forward to. But it isunderstandable since we requested to eat in a restaurant that serves tempurafor the kdis since they don't eat raw. Lastly, for the KAirakuen, also time isbit short, would have loved to roam around more, we didn't get to see much of the cherry blossoms trees there :( Maybe suggestion for other people touring is make the time earlier to be able to spend more time in each place :)
Hi Cindy,
Overall tour was fine. There are a couple of things I want to comment and I'm glad you sent the survey. Please see my comments below. It was nice working with you and thanks for all of your help organizing the tour for us.
Cheers,
Chi
Aspect | Mark(1-5) | Advice or Remark | ||
Travel Consultant | 5 | I really appreciated Cindy's responsiveness and helpfulness and willingness to accommodate our requests on pricing, itinerary and changing of tour guide | ||
Tour Guides | Command of English | 3.5 | Bonita's English is decent but not fully sufficient as an English speaking tour guide yet I think she would be a wonderful in Korean speaking guide | |
Knowledge of Subjects | 3.5 |
| ||
Ability of Explain | 3 | She tried very hard to explain but it was rather difficult to understand because of the strong accent | ||
Attitude | 5 | She was very sweet and very helpful. Very prompt. | ||
Flexibility | 5 | Very accommodating | ||
Drivers and Cars | 3.5 | The van was sufficient for the amount of people but it was not very comfortable, especially when we had to commute more than an hour to some of the sites. Some people and I got a little bit of car sick .The car that was used for the transport to the airport on the last day did not have enough storage space for the luggages so some had to be placed on empty seats | ||
Hotels | Location | Not applicable | ||
Comfort | Not applicable | |||
Sights or Activities | Worthiness of Visit | 4 | The DMZ tour, the Fortress, Nami Island and Morning Calm Garden were good sights to visit. Two sights were considered a waste of time were the Ginseng Center (was only for a commercial purpose) and the Seoul Tower. It took time to commute there and we didn't learn anything from it. Could have saved the time for more shopping | |
Meet Your Interests? | 4 | |||
Too Tight or Too Loose? | 4 | |||
Meals | 3 | The bulgogi on the first day was good. The second was good because we paid requested to have bbq and paid additional 10,000 so we can get a good meal, but it wasn't quite enough food. The third day was the chicken soup and it was tasteless so we didn't like it. There were no dessert (in any of the 4 days meal) so we paid additional 5,000 for each table for fruit and they didn't provide much of anything. The last day was half bibimbap and half tofu soup. They were decent but again still not enough food. Luckily there were food stands outside we bought food/dessert there. | ||
Public Transportation (train, flight, cruise, etc.) | Not applicable | |||
Any Other Aspect | ||||
Overall Score of the Whole Package | 3.5 | |||
We will collate and arrange to send the pictures but it will be a few days.
As for the trip, we enjoyed it. Mr. Gu was ok as a driver with basic english skills. He was quite helpful in recommending the restaurants. We really liked the kobe beef lunch we had at a restaurant called pound. As for the crab dinner, we felt it wasn't bad but it was too expensive for us. For the rest of the itinerary, we enjoyed it. Thanks.
Best regards,
Alvin
Goo afternoon. We all left from Osaka yesterday with lots of lovely memories. We had an excellent holiday in Japan and everything about it was AMAZING. Tokyo is a very beautiful city and Mount Fuji and the Alpine was awesome. Just a pity that due to bad weather we could not go to the snow corridor. Osaka was also nice and we enjoyed the goodies in Dotenburi. The Universal studio was also wonderful, thank God that they had the fast pass.
Your service and arrangements were excellent. Both the guides in Osaka and Tokyo were very nice and helpful.
Overall a wonderful trip and thanks to you
Best regards
Laju
Sorry it took so long to do evaluation. Wehad a fantastic time. Everything was fantastic. Everything is a 5 except Hotelcomfort 4. Only issue is that Japanese beds are very firm which I finduncomfortable. Obviously not something you could control.
Very good travel plans and service fromyou. Thank you so much.
Anne Gabriel and Pat Hines
1=poor, 2=fair, 3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
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Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
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Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 |
| |
Dear Whitney,
Good afternoon.
Sorry I could not write you beforeactually when I come back I had to go to another country and since then I amextremely busy.
About money my dear I don't have USD account...I have bank account on which only UAE Dirhams can be sent...can you check from your bank that isit possible that USD are transferred from there and I get credit in UAEDirhams? if so then I send you bank account details. Paypal account I do nothave.
I have filled the Survey form also.
Can you please send me email of Tour Guide (Ms Park ) shewas my tour guide in Busan...actually she wrote me an email when I cam backhere but it was accidently deleted and I could not write her back.
At the end I want to thank youspecially for your care and let me know how I can also be of any help to you.
Thanks and regards,
Mehmood
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Dear Lynne
We are back our sweet home and back to workas well, so we will only be able to provide you with the photos next week.
About the evaluation report I am attachingit now.
Have a great day and we will talk laterthis year for our next trip in Japan in February 2018.
Best regards
CarlaFlores
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Ms. Lynee Zhao) | 5 | Lynne was the reason why we have travelled with Novaland to Japan: she was the first to reply, always helpful and willing to accommodate our requests and gave us excellent suggestions on how to make our first trip in Japan such a success. And she is the reason why we will go back to Japan next year with Novaland! | |
Tour Guide (Mr.Tsuyama Hiroshi) | Command of English | 3 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Always willing to help us by booking special restaurants to have dinner and made really good suggestions of visits whenever there was extra time to kill | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotel (Hotel Kintetsu Kyoto Station) | Location | 5 |
|
Comfort | 4 | There was hardly any options for a western breakfast (e.g. no bread and no fresh fruit) but the room was very quiet | |
Hotel (Hotel Granvia Osaka) | Location | 5 |
|
Comfort | 2 (first night)-4 | On the first night we were given such a small (impossible to open the only suitcase we had brought and my husband could not fit the bed) and noisy room that we had to complain at the reception. On the following 2 nights we had a normal and quiet room. However the breakfast was excellent. | |
Hotel (Miyajima Kinsuikan Ryokan) | Location | 5 |
|
Comfort | 5 | Gorgeous dinner and amazing room | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Just perfect | |
Meals | All the lunch options suggested by our guide were perfect | ||
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 | The wi-fi router idea was fabulous. Please keep doing it Novaland! | |
Overall Score of the Whole Package | 5 | But there is still room for improvement: a guide with better command of English and the slightly wider rooms, if available with western breakfast as an option | |
Tour was ok, a little tiring. We switched back to going to the Aquarium -- and kids enjoyed that a lot. Would it be possible to get a car for Wednesday for the Nara Park or the Mitsui Outlet? How much additional should we pay if we get half day or full day?
Thanks and regards,
Jane
Apr 11:
We would just like to request that we start our tour at 10am tomorrow (instead of 9am).
John was ok with the pace. We're just not used to a lot of walking :)
My family is very pleased with Mr. Tanaka's service. He is such a nice gentleman and blends well with our group. I also want to thank you again for all your help. I will surely get Novaland's service in the future.
I hope to talk to you again someday.
More power!
Have a blessed holy week.
Best regards
Hi Nick,
Hope you and Jin are doing well. We have received the video. Please seebelow for our feedback.
Thank you again for the great service!
Regards,
Farah
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Just nice | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 | Guide is proactive and made good suggestions for site visits, videos were well put together and helped make the trip more memorable | |
Overall Score of the Whole Package | 5 |
| |
1=poor,2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very courteous and prompt replies. Helpful advice. Good follow up. | |
Tour Guides | Command of English | 5 & 3 | Jun very good. Sophia was difficult to communicate with. The driver had better English than Sophia and seemed to be more knowledgeable. |
Knowledge of Subjects | 5 & 3 | Jun was excellent. Sophia seemed to have only a superficial knowledge of the subjects and the area. | |
Ability of Explain | 5 & 2 | Jun excellent. Sophia really struggled to explain and respond to questions. | |
Attitude | 5 & 5 |
| |
Flexibility | 5 & 5 |
| |
Drivers and Cars | 5 & 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 | Interesting country and friendly people. Only issue is food. There is not enough variety. |
Meet Your Interests? | 4 | Too many temples. Cherry blossoms were amazing. Nice scenery particularly in the mountains, | |
Too Tight of Too Loose? | 5 |
| |
Meals | 4 | Kimchi, Kimchi and more Kimchi. Food was of good quality but somewhat monotonous. | |
Public Transportation (train, flight, cruise, etc.) | 5 | KTX excellent. | |
Any Other Aspect |
|
| |
Dear Caroline, I'm back in Abudhabi.
Thanks for the wonderful trip.
The staff, food, tour agent are allgood.
We love hakone okada hotel. It wasreally good
It's me, Monette and Angie. We had a great andmemorable time in Japan.