Thanks Alice, both our driver and tour guide yesterday were Excellent!
Thank you again!
Dear Lynee,
We are in Shanghai for our last evening before we head back to the States.I have to say our trip to Asia has been amazing, but our time with Bonita inBusan was definitely one of the highlights of the trip. We LOVED spending theday with Bonita…she was so enthusiastic, knowledgeable, flexible and fun!!! Weall give her marks of 5 in every category!!! Mr. E was an excellent driver, andit was so nice being dropped off and picked up at just the right spot at theright time. We will definitely recommend your company to anyone traveling toKorea! Thank you so much for making our wonderful visit to Busan possible, andplease let Bonita know we appreciate all she did for us! :}
Thank you for your photo flash offer, but I think we will pass.
Happy New Year!
Kay Fisher
Nick
We really enjoyed our day yesterday with Mr Chong and Becca. We would have liked to be able to spend more time at the cultural village and BIFF square just wandering and tasting food but unfortunately not enough time to do it all.
Regards
Carol Thanks, Emma, we are having a great time.
Happy New Year to you! We are honoured to be involved.
Best wishes for 2017
Marian and Colin
---------------------------------------------------------
Dear Emma
We have been back at home for a week now and have had time to reflect on our wonderful time in China.
Thank you very much for organising such a special holiday in China for us. It was the most expensive holiday we have ever had but we realise this was partly due to Chinese New Year but mainly due to no English speaking larger tours being available at this time of year. The distances travelled also meant that internal flights needed to be used. We appreciated that you tried to book us into some smaller, simpler accommodation which is our preference and we stayed in some lovely guesthouses - thank you. We felt privileged to be in China for Chinese New Year and really appreciated the Guides and Drivers working over the holiday time. We hope that you had a good New Year!
I felt strangely moved to come back to China, the land of my birth! And we loved Guilin, the place where my parents met and got married. Our daughter will get married in May so we bought her a pearl necklace and earrings there to wear at her wedding in memory of her grandparents. [We also bought her 2 Chinese lanterns for the wedding with double happiness and the dragon and phoenix on them!] A Chinese school friend of mine recommended that we go to the Yangshuo Experience Show so our Tour Guide arranged that and we found it was an amazing end to a day spent among the Limestone pinnacles of the area. [I maybe should add that cycling on the wrong side of the road, for us, with all the electric scooters and other traffic is a very daunting thought for some of us - I personally was grateful to Henry, our Guide, for taking me on a tandem to a quiet road with no traffic. The scenery was very beautiful there even if the cycling terrified me.]
Thank you very much for the offer of compiling a photo flash. We would really appreciate that but hope it is all right if we wait for a few days as we plan to show our photos on a screen to some friends, and then we will have a better idea as to which pictures to use. We would like Chinese music to accompany the photos, please.
Thank you again for all your hard work.
With best wishes
Marian [and Colin] Martin
PS We were surprised that our Guides did not know about Novaland
No need for photo flash. We rate ourguide, driver and tour a 4. Thank you, Virgil and Mariel Aoanan
We are looking forward to receiving pictures.
Kind regards,
Alexei
I will check with the hotel later on the gift package.
Thanks again
Rgds,
Alice: Dear Salwa, good afternoon! Have you enjoyed your stay in Snow Town?
Salwa: Yea Alice. Would like to say thank you so much for your help!
Dear Cindy,
I'm sorry for the late revert. We highly appreciate your service and assistant.Thank you and we hope to have a good business partnership with you.
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Aspect
Mark(1-
5)
Advice or Remark
Travel Consultant 4.8
Travel Consultant is good with
recommendations and open for
adjustments.
Tour
Guides
Command of
English
4
Average
Knowledge of
Subjects
4
Average
Ability of
Explain
4
Average
Attitude 4
Good and respectful
Flexibility 3
The guests thought that driver or guide didn’t
know they have Nara deer park added to the
itinerary, so maybe not communicated well.
Drivers and Cars 5
Good, enough space for all the
passengers and on-time.
Hotels
Location 4.5
Quite good location
Comfort 3
Very small room
Sights or
Activities
Worthiness of
Visit
4
Good, enjoyed the Kyoto and Nara
Day Tour
Meet Your
Interests?
4
Yes
Too Tight or
Too Loose?
4
The guests initally wanted to do the Nara deer
park first but was satisfied after all
Meals 3
Public Transportation (train,
flight, cruise, etc.)
Any Other Aspect
Overall Score of the
Whole Package
4
As Travel Agency, I think your service
is good and highly recommended.
Although, a little bit more expensive
and wasn’t easy to adjust with room
upgrades and transportation changes.
Hi Lynee,
Thanks so much for the offer to do up a photo flash for us. However, it isnot necessary, thank you anyway.
Below are our comments.
Oh, by the way, thank you very much for the parcel of stationery andcoupons.
Warmest regards,
Dora
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 4 | Booked on our own |
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 4 | Took subway and cab only once each | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
The Limjoco Family per VJ73665 Returned Safely Home to Manila on Jan 3. We are happy with Tour Guide Mr Hiraki and Grateful to you Doris for the tailor made Novaland Tour you arranged for us. Thank You! Randolph C Limjoco
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5 We are very pleased with Ms Doris Tong’s professional service and ability to make last minute changes to our tailor made tour. She’s the best! Tour Guides
Command of English
4 Mr Eiji Hiraki able to communicate clearly in both English and Spanish Knowledge of Subjects
5 Mr Hiraki is also an artist able to illustrate important facts about the tour Ability of Explain
5 Excellent with the use of his homemade art / drawings Attitude
5 Positive and solid even under pressure Flexibility
5 Able to assist and adapt to unexpected events / changes Drivers and Cars
4 The FUSO mini bus provided by Novaland clean and good condition able to accommodate many pieces of baggage. Mr Wo San, the driver although unable to speak or understand English has possitive attitude, friendly and courteous.. nice guy! Hotels
Location
5 The Hotel Nikko Osaka best location! Has subway access No 8 directly below the hotel accessable by the hotel lifts. Hotel a comfortable distance from the crowed Dotonbori Comfort
5 5-Star rooms and services with corresponding 5-Star Price Sights or Activities
Worthiness of Visit
5 Very worthwhile to see / visit Osaka, Nara and Kyoto BUT never again between Dec 31 to Jan 3 due to too many Japanese on holiday making it nearly impossible to get table reservations in most top restaurants! Meet Your Interests?
5 Yes Too Tight or Too Loose?
4 Always better to put in at least one Free Day for rest and flexibility! Meals
1 Most meals on our own due to the myriads of Japanese pre-booking all of the good places to eat! Public Transportation (train, flight, cruise, etc.)
5 All modes of transportion Excellent as this is one of Japan’s best infastructure accomplishments Any Other Aspect
Advise your your clients to avoid traveling to Japan between Dec 31 to Jan 3rd. Overall Score of the Whole Package
4 Well done Doris vis a vis Novaland Tours!
Yes we are back in Manila already and we had a great time. We enjoyed our tour in Busan with Ms. Yuri. I was going to send you an email to say exactly that, but you beat me with your email below.
We appreciate your offer about making a photo flash for us, we will surely send you photos and hopefully music as well, I hope you can wait for it as we will need to consider which photos to send :)I will find time to fill up the customer satisfaction survey soon.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Replies fast, Open to customization and requests. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Ms. Yuri was a fun tour guide and a native to Busan. | |
Flexibility | 5 | She offered an alternative sight which turned out to be a very fun and beautiful place, and better than the original planned. | |
Drivers and Cars | 5 |
| |
Hotels | Location | NA |
|
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 3 | Shabu Shabu did not have enough meat. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package | 4 | Keep it up, the only disappointment we had was Lunch, we felt we were eating as Vegetarian. But overall we can look pass it as we enjoyed the rest of the tour. | |
Alice: Have you got any feedback from Mr. James about our Nagasaki and Shimabara tour?
Mimi: Yes, they enjoy their tour.
Alice: I'm so glad to hear that! Hope we can serve other group for you in the future.
Mimi: Me too if got any FIT. Thanks & God bless.
Wishing you A Happy & Blessed Chinese New Year.
Hi Cindy, so glad we got this package with you. And oh, we love Mr. Tamaka! Next time again.
Judd