Hi Whitney, 

How are you? I'm so sorry it took a long time for me torespond. 

I attached below our pictures from Japan. The background musicthat we choose is A Sky Full of Stars by Coldplay. 

​

 Japan 2017

​

By the way, could you send my gratitude to Sya-san? I wasn'table to thank him properly last time. I texted him through the contact numberyou gave me, but I think he didn't receive it. Please tell him thank you​​ for his service. 

After a lot of mail exchange between us, we were finally able togo to Japan. Thank you, Whitney! It was an amazing experience. I will surely goback to Japan!

Here is our answer to the form you gave me last time. 

1=poor,2=fair,3=good, 4=very good5=excellent

Sincerely,

Jason

Hi Lynee,

I will get those photos to you soon. Pleasesee below for the form that I filled out.

Thanks

1=poor, 2=fair,3=good, 4=very good5=excellent

From: Kathryn Sexton-Allen <akathallen2@icloud.com>
Date: May 26, 2017 at 3:26:27 PM GMT+9
To: P A-La <allenlafleur@gmail.com>
Subject: Re: Greeting from Kyle, Novaland tours

Sent from my iPhone

On May 24, 2017, at 6:28 PM, P A-La <allenlafleur@gmail.com> wrote:

Can you all please fill out this form and send it on to Novaland Tours or to me? It would be nice to give them feedback. 

Patti 

Begin forwarded message:

From: Kyle Novaland <kyle@novalandtours.com>
Date: May 24, 2017 at 6:23:02 PM GMT+9
To: Patti <allenlafleur@gmail.com>
Subject: Greeting from Kyle, Novaland tours

Dear Patricia,

 

Good afternoon, It’s my honor that assist you to have happy memories trip in Japan.

 

Undoubtedly, your satisfactory to our services is always our top priorities. There are always improvements for us to get better and better. Would you do me a favor to fill in the form and give marks?

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5
	Flexibility	5
Drivers and Cars		5
Hotels	Location
	Comfort
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	4
Meals		4
Public Transportation (train, flight, cruise, etc.)		5
Any Other Aspect
Overall Score of the Whole Package		5

 

Hi Doris,

 

Sorry for the late reply. There is no need for the photo flash, many thanks anyway.

See below our reply.

Ana

 

 

 

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Very responsive and helpful
Tour Guides	Command of English	3	Sometimes they found difficult to explain things in English, especially the lady from Nagasaki.
	Knowledge of Subjects	4
	Ability of Explain	4
	Attitude	5	Both guides, great attitude, very friendly and nice people
	Flexibility	5
Drivers and Cars		5
Hotels	Location	5
	Comfort	3	The hotel in Kyoto was very old and the rooms were smelly despite being non-smoke. We even asked to be changed and the smell continued.
Sights or Activities	Worthiness of Visit	4	Really interesting and enjoyable trip.
	Meet Your Interests?	4	Yes, but at some point it was too much of temples and sightseen towers, we think we could have include other activities. Fukuoka and Nagoya could have been skipped and maybe spend one more night in Hakone and Kyoto.
	Too Tight or Too Loose?	5	Perfect to travel with a baby.
Meals		5
Public Transportation (train, flight, cruise, etc.)		5
Any Other Aspect			All the train and other trip suggestions were very useful. The Wi-Fi was a great add.
Overall Score of the Whole Package		4

Hi Emma,

We had a great time in Tibet. Thanks!

Flying to Paro today. Everything went very well. So far .Thanks to yourgreat work, & organising .

Regards 

Ratna 

.

Hi Emma,

  We are all back home safely now & have got into our normal life routine.

1.    Theguides in Kathmandu were very good, came to the Airport to pickup all thegroups on time & came to the Hotel with Visa forms, helped us to fill themfast, collected the passports ( they had to come twice, because the flight gotdelayed for one group) & delivered the passports & the group visa ( forTibet) in 2 days, for us to travel to Tibet the next day. They advised uswhat to do & what not to do in Tibet too.

           They came to pick us up & drop us back to the Airport, when going &coming to & from Tibet & Bhutan & then to drop us back ( in 2groups) to go home too.

           They informed us early about the Cultural show & dinner you have arrangedon our last day, & provided transport for that.

      2.  The guide inTibet was very good. Went out of his way to help us, advised what to do ¬ to do in hi altitude situation, & looked after us well.

      3.  The guide in Bhutanwas very good too. Made sure  that we are all comfortable & happy.Asked us what we want to see extra,  & did that.

            The vehicle didn't have Air Conditioning though, would have been better if ithad, because it was very hot those days.

              The cultural show & the dinner last night,was really good. 

             We all  enjoyed that.

The hotels overall were good. Considering that we wantedonly 3* & the group didn't want to pay more , just to spend the nights.

Only in Lhasa ,the hotel was very old & few of us hadfew problems in rooms, but the hotel staff managed to sort them out as much asthey could.

We all wants to say Thank you to Emma, Joanna & theNovaland Tours, for organising & customising this tour according to ourplan, & supporting the group all the way till our last day of the tour.

DearDoris,

Ihave filled up the form as below.

Ido not need the photo service.

Imust compliment your excellent service in order to meet my requirements.Actually your website is recommended by my colleague hence I decided to tryout. It has been a wonderful and memorable vacation for my family.

Thankyou very much again.

Regards,

RitaLim

1=poor, 2=fair,3=good,4=very good5=excellent