Hi Cindy,

Thank you for your time and scheduling.  Our guide Hiroshi was excellent.  If ever we go to Hokkaido again, I will ask for him.

I will refer my friends to you for your help.

Aloha,

Roberta Richards

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Shwe 

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Very efficient and quick response to problem
Tour Guides	Command of English	3
	Knowledge of Subjects	4
	Ability of Explain	4
	Attitude	4	The guide in Jeju is the best . We had extra time of 30 mins before catching the flight so he did extra , driving us to supermarket to find the particular brand of tea which we couldn't find in shops .
	Flexibility	5
Drivers and Cars		5
Hotels	Location	4	except the confusion of the location of the PJ hotel in Seoul. Supposed to be in Myendong  but it is in downtown , so the driver said wrong address and took him a while to find out. And the hotel cleanliness is not up to the 4 star . The carpet is very dirty the slippers provided were worn off too. Room smells cigarettes . It was only 2 nights stay so we did not complain . The free shuttle bus to Myendong is very convenient . Apart from cleanliness and confusion of the address , the hotel is ok.
	Comfort	4	All other hotels are fine, and very comfortable.
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	5
Meals		5
Public Transportation (train, flight, cruise, etc.)		5	Only inconvenience was when we flew from Seoul to Busan , the flight was delayed for 30 mins and we arrived hotel around 10 pm. Although  the restaurants closed at 11 pm they did not accept customers after 10 pm. Hotel restaurant closed at9:30 pm so we end up buying any available food at convenient store. The tour could have been scheduled to finish earlier  and let us catch the flight earlier , in case any delay like that .
Any Other Aspect
Overall Score of the Whole Package		4

Hi Melody,

I am back at work in Barcelona and I would like to share with you my satisfaction about the holiday we booked through Novaland Tours.

Japan has really met my expectations and the route jointly designed with your assistance was certainly a great choice. The organizational part was quite good and it’s obvious that Novaland, and particularly yourself, has taken good care of every detail.

Those lines have the purpose to thank you and to tell you that I will recommend Novaland if somebody ask my advice.

Again thank you very much Melody.

Best regards

Jordi

Hello Alice! We have returned from our wonderful trip to Korea and I wanted to thank you so much for your assistance in helping us plan our trip!

Iknow reviews are very important and so wanted to give some feedback on somethings.  First of all my family really enjoyed the itinerary that you setup for us! It was a great combination of everything from site seeing toactivities, etc.  We loved everything and it was a great amount of things,so we felt like we really got to use our short time there to the best waypossible!!! Thank you so much for that and of course for your patience andkindness with dealing with my countless questions and emails.  We willdefinitely be seeking your assistance again in the future.

Thenext is the hotels.  We really enjoyed the center mark hotel! It was in agreat location and the hotel itself was clean and staff helpful.  Thecrown harbor hotel was a little older but still a great hotel.  Our onlyissue was the location, wasn't really close walking distance for my parents whowere a little older but thanks to your upgrade of private tours it was notreally an issue.  Just wanted to mention for future patrons.  

Theonly other issue was the taxis.  Thank you so much for including ourhotels in English and Korean! Our only problem was we asked several taxis inBusan and Seoul and had difficulty and resistance, so in Busan when we arrivedwe ended up walking to our hotel.  And in Seoul we took the subway. Just wanted to mention so that others are aware especially when you've had along day and have luggage and older travelers.  Again thank you though foryour assistance in trying to make it easier for us.  

Theother issue was the pocket Wi-Fi.  Almost every day we seemed to run outof data, which was weird because we didn't use it nearly as much as in Japanand never had an issue there, so was unsure why we were having so muchissues.  But it was okay.

I'msorry I had to mention those things but hope that maybe it will help others.

Nowto the 2 tour guides we had in Seoul and Busan.  They were both so amazingand was the perfect guides for my family.  Joan and Jade both made us feelcomfortable and by the end of our trip we felt they were family taking usaround.  Joan was so funny and really tried to help us when we lost ourcamera.  You can see she loves talking to people and had such a bigheart.  Jade was also so friendly and made us feel so comfortable. He added extra sites in between and we loved them all.   They wereboth so knowledgeable in their city and history and so patient with us. They both never made us feel like we needed to rush and was still great atkeeping us at a good pace so that we can do everything.  They really tookcare of us and made sure we were always comfortable.  They are suchawesome tour guides and already said we will recommend them for future visitorsof our friends and family.  I just wanted to make sure I give them thepraise that the deserve!!!! Amazing amazing guides but more importantlypeople.   

You three have helpedmake my family's vacation so wonderful and memorable, and we really appreciateit all!!! Thank you again for everything 

HI Lynne,

Apologies for my late response.

Please find our comments as below

 Regards,

Joanna

Hi Emma,

Sorry it took so long to reply to thisemail.

I could not open my email on my cell phoneat the airport so we did not know the meeting place.

We took taxis instead.

Thank-you for setting up our tour.

It was well-planned and went smoothly.

Everyone had a great time in spite of beingvery tired towards the end.

The tour guides in Kyoto and Hiroshima werevery knowledgable.

We learned a lot about the history andculture of Japan.

Best regards,

Cecelia

Hi Lynee,

We were very pleased with the tour of SouthKorea.  I'll write up a review for Trip Advisor and let you know when itgets posted.  We have some out-of-town commitments for the next 3 weeks soit won't be right away.

Thanks for the photo offer but we don'treally need it.

Here's the questionnaire we filled out.

Marian

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