25 Sep
Whatsapp message:
The Guide, Eriko has done a very good job. Very merticulous in her work ensuring we all have a good time. All of us were very pleased with her service. Thank u for arranging such a good guide and driver for our tour. Keep it up...
30 Sep
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
Tour Guides
Command of English
4
Knowledge of Subjects
4
Ability of Explain
4
Attitude
5
Flexibility
5
Drivers and Cars
4
Hotels
Location
4
Comfort
4
Sights or Activities
Worthiness of Visit
4
Meet Your Interests?
4
Too Tight or Too Loose?
4
Meals
4
Public Transportation (train, flight, cruise, etc.)
4
Any Other Aspect
If Wifi is available on the coach, it will enhance the experience.
Overall Score of the Whole Package
54
Thank you for your email and for enquiring after us. Sorry not to reply earlier, we are now on the Cruise ship with very limited wifi.
The tours you organized worked out well. Thank you.
The first day around Tokyo was a long day. We were disappointed in the guide we thought he would give a little information about the places we visited instead, he seemed to see his job as just taking us from one place to the next. His English was not good so he could not really understand us. He didn't walk with us he was always ahead. We would get to a pedestrian crossing, he would cross and leave us the other side as the lights had changed. He didn't even realise and continued walking. He even managed to lose all of us three times! We had no idea where he was and at lunch we had to go into the cafe ourselves and work out how to pay for the tickets for the meal and to order. He came half an hour later saying he didn't know where we were.
We didn't realise we had seen the Shrine until I asked where it was. He hadn't told us we were at it or that it was being refurbished.
He put the three ladies in a taxi as someone advised him the Gardens were within walking distance and then the taxi driver got lost and then we lost the guide so Stan had to go running after him in the heat, to try to find him. On your plan we were supposed to go on the metro.
As for the Gardens when we asked where the English garden was his comment was 'It is here it is just grass.' Then when I asked where the Japanese gardens were, he said "This area." That was all the information we were given. We could have managed that ourselves by reading the signs and following the map.
With the Japanese people being so kind with helping us with directions we could easily have done the day tour on our own without a guide.
With so much walking Michele ended up being pushed in a wheelchair and I had to use my walking sticks.
He said he couldn't rearrange the itinerary for us to finish near the Robot show. So we finished with a 45 minute trip back. He gave us directions about subway trains to take but we worked out our own directions that we thought would be better using the subway map and we even managed to see Shubaya crossings as well. The Robot show was fantastic I would recommend it.
I thought I should tell you this in detail as the guide was certainly not up to your standard and you can decide whether to use him again.
I had asked the hotel whether a parcel had arrived from you but they kept saying they had nothing. When we arrived home from the Robot Restaurant our telephone message button was flashing and we were told we had a parcel.
Thank you very much indeed that was very kind. We will shared them out between us. Lovely mementos.
The second day we made our way to The Marriott hotel and joined the Mt Fuji tour. The day went really well. Today the guide was completely opposite giving us lots of information and so pleasant and efficient. Mount Fuji was almost covered in cloud but that can't be helped. We still saw it. We did the whole tour to schedule and enjoyed it. We then made our way to The Bullet train and eventually our hotel. We were very tired but it was a very good day.
Our third day was good. The guide for this day was brilliant, such a pleasant, knowledgeable young man who seemed to see the aim of the day as to please us and show us all that we wanted. He showed us everything on the itinerary and also found a festival near Gion and showed us Geisha girls making tea and a Sword fighting demonstration. He found us the most spectacular Japanese garden next to a restaurant. He walked us all through Gion, which I know we added at the last moment. It was wonderful.
He took us to a local restaurant and helped us order local fool. This young man was more like yourself, Nick. Nothing was too much trouble for him, he went beyond his duty to us.
Our journey to the ship was smooth, the Taxi arrived in time and was plentry big enough for the six of us and our cases.
Thank you for all you have done Nick. We do appreciate your dedication. We have mentioned your name to many people on the ship and will write a review on Cruise Critic.
I hope by now you will have received the small gift from Stan and I. We just wanted to show our appreciation for all you have done for us. Who knows, we may return to Japan or another country you arrange tours for - we may be in touch again!
Kind regards,
Elizabeth and Stan .
09-19:
Hi Alice thanks for checking on us.
Everything has been great so far.The guide and driver are great.
The vehicule is fine, just for old people it would be nice to be able to recline the seat.
The hotels so far were great.
The one in Liverpool(Britannia Adelphi Hotel ) is not very clean and very old. But it's just one night.
09-28:
Hi Alice. We had a super great vacation. Thank you for making everything so easy for us!
Dear Siva,
After returning home we would like to thank you again for the excellent organization of our 12 day trip in Korea and Japan. All aspects of our tour worked without mistake except the little misunderstanding regarding the 4th Shinkansen ticket which, however, was resolved promptly and without problems. We were very satisfied with the quality of hotel accommodation and with the guides. Mr. Young in Seoul did his best, and we were impressed by his kindness and professionality. Mrs. Kanda in Aichi prefecture also was wonderful and helped us in all details of our trip.
Above all, we are grateful to you for your smart assistance and great job. Be sure that we will recommend Novoland Tours to our friends wishing to visit Asia.
Warm regards
Vatroslav, Bruno, Nikola and Marko VEKARIC
Belgrade-. Serbia
Mr. Shinji Miyano has been wonderful overall !! We are heading back to Narita now. Everyone is happy! Thank you so much. Cynthia
Yes, we did. Thanks to you that we had a very nice trip in Korea. We liked all three of the tour guides very much. Thay are very nice and good. please tell them that we enjoyed the time being with them a lot. specially Youngsik and Jade. Thanks.
The hotel and food in Seoul were a little disappointed to us, but hotels and food in Jeju and Busan were good. Specially in Jeju, Jingi treated us a very best lunch of the whole trip.
Here are our pictures please create a photo flash for us.
Thank you and best wishes for you and your business,
Tri
We checked in at the hotel and got both packages. Thank you. The hotel room is quite representative. Small but cute. And we could cope with the stuffy room air I suppose 
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</hgroup>
<hgroup class=]()
NLT-170905-YK76693
[Jan 23, 2019, from America]
Emma I wanted to write and thank you and your team for a great pilgrimage. Everyone was touched by all the sites and attention to detail
Our tour guide Ms Bonham did a great job giving us so much info on sites and all her pre work really showed. We would surly request her again if we have s. Hence to go again. We feel like we really got our money's worth.
The drivers did a wonderful job getting us around and a wonderful bus with lots of room
The hotels after the first one were all so good
We really liked the variety of food that we got each day Ms Bonham had such a great meal planned scheduled no two meals were the same
Thanks again to you and your company I was worried at first because I've never used a company that built to our plans usually they have a itinerary already set
Your team achieved getting all my ideas in plus so much more that all tied in to our Catholic pilgrimage
Thanks again for rewarding us so well with memories forever
Paul Neault and all 20 other pilgrims with me thank you
Sent from my iPhone
NLT-170902-NK87567
[Jan 23, 2019]
NLT-170902-JJ83136
[Sep 13, 2017]
NLT-170902-EJ85980
[Sep 6, 2017]
Hi Emma,
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Our tour guide Ms Bonham did a great job giving us so much info on sites and all her pre work really showed. We would surly request her again if we have s. Hence to go again. We feel like we really got our money's worth.
The drivers did a wonderful job getting us around and a wonderful bus with lots of room
The hotels after the first one were all so good
We really liked the variety of food that we got each day Ms Bonham had such a great meal planned scheduled no two meals were the same
Thanks again to you and your company I was worried at first because I've never used a company that built to our plans usually they have a itinerary already set
Your team achieved getting all my ideas in plus so much more that all tied in to our Catholic pilgrimage
Thanks again for rewarding us so well with memories forever
Paul Neault and all 20 other pilgrims with me thank you
Sent from my iPhone
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? |
|
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
| can u organize golf tour | |
Thank you for checking on us. Yes, we were tired due to an early flight that got delayed. We had to get up at 1230am to make it to the airport on time. Because of that, we had a difficult time touring the city and taking public transport. But our tour guides, Mr. Tanaka and his assistant, were very accommodating and understood when we requested to call off the Imperial Palace tour.
The Mt. Fuji tour went smoothly at first except that the kids could not keep up with the 45 minute time alloted for lunch. Unfortunately, the restaurant did not allow us to take out the food so the kids only got to eat a little. Also, we got stuck in traffic on our way back to the hotel due to an accident.
The Mt. Fuji tour went smoothly at first except that the kids could not keep up with the 45 minute time alloted for lunch. Unfortunately, the restaurant did not allow us to take out the food so the kids only got to eat a little. Also, we got stuck in traffic on our way back to the hotel due to an accident.
But overall, the trip went well and everyone had a great time. We will definitely consider booking our tour with you again.
Thank you, Emma!
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