NLT-171004-ZK86535 [Oct 17, 2017]

Hi, Lynee,

Thank you for the emil. Hope you have agreat holiday too. I had a great time in South Korea.

Thank you but I do not need the photoflash. However, I'll complete the feed back for you. Please see below.

 

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 very prompt in replying

Tour Guides

Command of English

 3

 

Knowledge of Subjects

 5

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

 

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 4

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 

 Regards,

Hui Hui

 

NLT-171004-VJ90112 [Jan 23, 2019]

NLT-171003-ZK88706 [Oct 17, 2017,  from Australia]

Hi Lynee!

My tour in Busan was excellent.  

Sarah was an excellemt tour guide with agreat amount of knowledge of Busan! She took me to all the places I wanted togo to. Very comfortable!

Thank you so much Lynee for your assistancewith everything!

 

NLT-171002-RA70036 [Dec 22, 2017,  from America]
Thank you for making our trip to Japan and Korea terrific. The guides and itineraries were perfection. You did a fabulous job. Iwill post a review on trip advisor when I return home  20171015
NLT-171001-VJ87576 [Oct 10, 2017]

1=poor, 2=fair,3=good,4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 3

 There are 2 guides. Both command of Mandarin were good 

Knowledge of Subjects

 

 4 (guide 1) ; 3 (guide 2)

Ability of Explain

 

 4 (guide 1) ; 3 (guide 2)

Attitude

 

 4 (guide 1) ; 3 (guide 2)

Flexibility

 

 4 (guide 1) ; 3 (guide 2)

Drivers and Cars

 

 

Hotels

Location

 

 (5) Keio Plaza (5) Nikko (5) Kintetsu

Comfort

 

 (5) Keio Plaz (4) Nikko (3) Kintetsu

Sights or Activities

Worthiness of Visit

 4

 Especially at Keio Plaza, located at Shinjuku area

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 3

 Too loose

Meals

 4

 At Keio Plaza & surrounding area

Public Transportation (train, flight, cruise, etc.)

 4

 But my flight via Japan Airline which I have booked on my own, not good due to bad choice of food and dirty toilet.

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 Great experience 

NLT-171001-RK90091 [Dec 22, 2017]
 Thanks for organising a great trip to Seoul. Jin and Hary were excellent . 
 Guide was excellent  20171006
NLT-170930-JJ88186 [Oct 19, 2017,  from Netherlands]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 4

 

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 


Yes, my parents are back and enjoyedtrip very much!

Unfortunately they were too tired togo on the kyoto 

and narra tour, no worries they justrest that day:) 

 

Filled up survey below, thank you forall your help and 

will recommend to friends:)

 



NLT-170927-VJ83231 [Oct 20, 2017,  from America]

Doris,

Yeswe're back home and recovered from our amazing adventures in Japan. We had sucha wonderful time and have so many happy memories.

 

Thankyou so much for the offer of a Photo Flash, but that will not be necessary, butI do appreciate the offer.

 

Iam happy to fill out the review form. You were so great with setting up ourtour/trip, and all of our guides were excellent. I will definitely recommendyour company to friends and family.

 

Would you do me a favor to fill in the form and give marks?

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 NA

 

Hotels

Location

 5

 Hotel Granvia in Kyoto was amazing, staff and location were perfect. Our Ryokan in Hakone the room was a bit small and a smoking room when non-smoking was requested but they were very helpful in accommodating us. The dinners there were outstanding. 

Comfort

 5

 All very comfortable

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

 Tour days in Tokyo and Kyoto were a little tight with so many activities so spread out, but it was still a wonderful experience. Otherwise everything was great

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 We had an amazing time and will highly recommend Novaland tours to friends and family! Thank you!

 

 

Elizabeth Skeins, MD
ecskeins@aol.com
504-270-7909

NLT-170925-FJ87231 [Nov 2, 2017,  from America]

09-30:

Hello Alice – we are having a great time. And are enjoying the tours. In particular, our guide Yoshi in Nagasaki was wonderful.
 
10-03:

Alice - we did our tour yesterday. Ourguide was great and he had to wait over 2 hours for us to clear immigrationbefore we could get to him.

The public transportation was fine - oneperson did not leave the ship at all because of all the touring we had alreadydone. The other person who had problems walking only did part of the tour andtook a taxi back. So it worked just fine.

Thank you.




NLT-170923-WJ86938 [Oct 9, 2017,  from Belgium]

Hi Whitney,

For some reason I can't enter the information directly into the form inthe email.  I will provide my 'ratings' below.

 

Travel Consultant - I presume that is you.  My score is '5'.  Ifound you exceptionally easy to work with.  You were incredibly flexiblewith our many changes both before and during the tours.  You were veryunderstanding about the need for us to pay separately and set up individualpaypal charges, which I am sure was time consuming for you.

Tour guides - command of English - generally '4'.

Tour guides - knowledge of subjects - generally '4'.  Our Tokyo andKyoto tour guides were excellent and should get a '5'. 

Tour guides - ability to explain - generally '4'.

Tour guides - attitude - generally '4'.  I found our Mt Fuji tourguide to be only a '3', but I think others on the tour would rate him morehighly.

Tour guides - flexibility- All were '5', excellent.

Driver and cars - '5' for all locations.  The vans were in goodcondition and the drivers were excellent.

Hotels - does not apply to our tours

Sights - worthiness of visit -  Mt. Fuji and Busan were a '4'; Kyotoand Tokyo a '5'. Aomori was a '3', in large part due to the fact that there wasnot much to see there from a touring perspective.  The guide was willingto add a trip to the Art Museum, but several members of the group did not wantto participate in that activity.

Sights - met your interests - Busan was a '4'; Kyoto and Tokyo a '5'.Aomori was a '3' because there wasn't much to see, and so was Mt Fuji,primarily because we were not able to see all of the scheduled sites for Mt.Fuji

Sights - Too tight orloose - Most schedules were tight.  
NLT-170923-WJ86864 [Sep 26, 2017,  from Canada]

Hi Whitney,

Thank you so muchfor all that you did to ensure we had the best tour!  Satoru was wonderfuland if we are ever back in Tokyo again I would like to contact you for another tour.  

 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Satoru was a wonderful guide!   He patiently waited for our late arrival in port and kept me well informed by text message about where and when he would meet us.  He had also been in contact with me the day prior to confirm what we would like to see and that all our needs would be met.  He was extremely helpful with 3 of our group who were using a baggage transfer, something that would not normally be a part of the tour!

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 The van was extremely clean and very comfortable.  

Hotels

Location

 N/A

 

Comfort

 N/A

 

Sights or Activities

Worthiness of Visit

 5

The sights we visited were beautiful and Satoru was very knowledgeable about all that we saw.  He explained customs to us and told us pertinent history.  

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 Satoru took us to a restaurant for lunch that had the best sushi!  

Public Transportation (train, flight, cruise, etc.)

 N/A

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5+

If we are back in Tokyo again, and I think we will be, we will contact you again for another tour.  

Erna 

NLT-170923-WJ80627 [Oct 7, 2017,  from America]
Whitney. All the tours were great. Each tour delivered on the agreed upon itinerary . The drivers were all great. Some of the guides were better than others. In Tokyo & Kamakura he was good . He need to be more sensitive to working with total group. The best guides were in Kyoto and Aomori. 
I was very satisfied with overall experience and will recommend Novaland for future travelers.
Thank you
Jerry
NLT-170923-FJ87019 [Sep 25, 2017,  from Canada]
Thanks Alice.  Just got back.  Everything went very smoothly.  We have had a lovely time with Noriko(Tokyo tour guide)!                                   </section>
        </hgroup>
        <hgroup class=
NLT-170923-FJ81863 [Jan 23, 2019,  from America]

Thank you so much Alice! You are the best! Wehad such a great experience with your tour guides! You also picked the bestplaces for us to go!

Everyone was on time very prompt andcourteous!  They are also very knowledgeable. Only one guide(Ryoji Shimada) was not as inspired the guy who toured us in Kyotoseemed to be tired as he slept a lot on the bus on the way back to the ship! Healso didn't explain much and didn't seem to have good communication with thedriver.  He was just a tad lazy to explain things. Knowing this, Ihad to ask so many questions along the way so he would be prompted to explainor discuss the places that we were going. Sometimes, he would google when Iasked him. lol

 
The best was Hirois Shimizu, so inspiring, motivated, personable and so passionate about herwork, I want to do her job! Haha she also introduced us to 7-11 fine diningsince we were pressed for time. Yummy! I love their $1.00 Onogiri so good I caneat 2 of them.

Ayumi , our tour guide in our Tokyo all day tour was alsovery good and she brought us to this amazing restaurant that was so good, Ibeginning to love chicken again. OMG that meal was so memorable, you should askyour guides to bring all your guests there. The price was just about$20.00, chef choice menu and so abundantly served! I''m giving our guide an A+++for that alone.

Jade at Busan and Hidefrom Kamakura Yokohama tour were also amazing.
They brought us to great restaurants servingreasonably priced but great local meals!! So enjoyable!

All in all, we love your tours my group matesalso enjoyed it!  You can check our pictures at 
geocast.smugmug.com or I can forward you the link  Just a warning, myhusband took so much pics of our trip! And the files are so big!

By the way, I want to fill up the form but howdo I type on it?

Thanks again!

Rosana


NLT-170922-FJ87082 [Jan 23, 2019,  from America]
thank you. The tour guide in Busan, he is excellent.
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