Dear Emma,
Is a great shopping trip.
For Shenzhen tour guide, Viki is provided good services.
For Guangzhou tour guide, is okay, not much comment.
Regards,
Janice
WhatsApp with Theresia:
Our trip was good. Some couldn't see because we ran out of time...
Ian was great...so was Sally
The tour guide in London...he was nice but didn't organise lunch time so we had to ask time for lunch break
No complain about the rest of the hotels they are great except at st giles
Ok... Will contact you again and we really satisfied with this tour
You have been very helpful and considerate
Thanks Doris for arranging. We had a great trip.
The sake tasting was also a very interesting experience.
Special mention to Ryojisan (our guide for Kyoto) who was an excellent and knowledgeable tour guide.
The sake tasting was also a very interesting experience.
Special mention to Ryojisan (our guide for Kyoto) who was an excellent and knowledgeable tour guide.
Hi Nick,
We are now back in L.A., thank you very much for the wonderful time in Korea.
Best regards,
Ana Bonilla Uzategui
Ana Bonilla Uzategui
Thank you for checking in, Emma. We're having a great time. I really appreciate your help in putting our itinerary together.
Nathalie
I want to keep Mr. Young as our Busan tour guide as well since he has been or tour guide for over a week. We REALLY. LIKE Mr.Young. Please keep us with Mr. Young for Busan. He is wonderful !!
Thanks,
Dana Freyman
Hi Whitney,
How are you? I'm so sorry it took a long time for me torespond.
I attached below our pictures from Japan. The background musicthat we choose is A Sky Full of Stars by Coldplay.
By the way, could you send my gratitude to Sya-san? I wasn'table to thank him properly last time. I texted him through the contact numberyou gave me, but I think he didn't receive it. Please tell him thank you for his service.
After a lot of mail exchange between us, we were finally able togo to Japan. Thank you, Whitney! It was an amazing experience. I will surely goback to Japan!
Here is our answer to the form you gave me last time.
1=poor,2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Everything was smooth. Communication was excellent. | |
Tour Guides | Command of English | 4 | From all the tour guides, Atsushi-san (from Tokyo City Tour) was the best. Overall, all tour guides spoke good English. |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 | It's great that they welcome questions warmly. | |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 | When we arrived at Narita Airport, we didn't see Sya-san at first (I did not contact him because my sim was not working). So we first went to rent a wifi device 10-15 minutes later, I went back to the entrance part and we met there. When we arrived at the hotel, he made a mistake and mistook another building as Shiba Park Hotel. It was a bit embarrassing since we actually entered the wrong building. There was also a bit of communication problem because he didn't speak much English. Eventually we found Shiba Park Hotel, which was at the back of the building we entered. It was okay, he really did apologise. Of course it would be better if these didn't happen, but all of these are just minor things. We actually feel thankful for his service. | |
Hotels | Location | 4 | All hotels were located really convenient, except maybe Hotel Okada and Shiba Park Hotel. I don't really mind, but my parents prefer if we are near the station. |
Comfort | 4 | Comfortable hotels, but the triple bedroom of Shiba Park Hotel was a bit cramped. | |
Sights or Activities | Worthiness of Visit | 5 | It was fun. It would have been better if we didn't go back to Tokyo on the evening of Day 6 and just stayed at Osaka overnight. We could have exited through Kansai Airport. |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 | Tasty meals! Especially our lunch on Day 2. | |
Public Transportation (train, flight, cruise, etc.) | 4 | On Day 6 when we rode Shinkansen from Shin-Osaka to Tokyo, it would have been better if it was noted that we already had reserved seats. I had to ask the staff from the hotel just to make sure. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 | There are some areas for improvement but overall it was worth it. | |
Sincerely,
Jason
Hi Lynee,
I will get those photos to you soon. Pleasesee below for the form that I filled out.
Thanks
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Lynee was Absolutely the best travel consultant. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | Sometimes the tours were a little too tight in time | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 | Everything was wonderful. I will definitely use your services again | |
Overall Score of the Whole Package | 5 |
| |
Dear Kyle,
A review From Bill and Kathy Allen
Begin forwarded message:
Begin forwarded message:
From: Kathryn Sexton-Allen <akathallen2@icloud.com>
Date: May 26, 2017 at 3:26:27 PM GMT+9
To: P A-La <allenlafleur@gmail.com>
Subject: Re: Greeting from Kyle, Novaland tours
Sent from my iPhone
Can you all please fill out this form and send it on to Novaland Tours or to me? It would be nice to give them feedback.Patti
Begin forwarded message:From: Kyle Novaland <kyle@novalandtours.com>
Date: May 24, 2017 at 6:23:02 PM GMT+9
To: Patti <allenlafleur@gmail.com>
Subject: Greeting from Kyle, Novaland toursDear Patricia,
Good afternoon, It’s my honor that assist you to have happy memories trip in Japan.
Undoubtedly, your satisfactory to our services is always our top priorities. There are always improvements for us to get better and better. Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
5
Hotels
Location
Comfort
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
4
Meals
4
Public Transportation (train, flight, cruise, etc.)
5
Any Other Aspect
Overall Score of the Whole Package
5