1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy was very friendly and helpful. We asked a lot of questions and made many changes to the itinerary and she happily assisted. She always replied promptly | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | Nori was the most experienced and knowledgable | |
Ability of Explain | 5 |
| |
Attitude | 5 | All our guides were very friendly, helpful and happy to answer any questions | |
Flexibility | 5 | We occasionally varied our plans and the guides were happy to assist | |
Drivers and Cars | 4 | The bus from Tokyo to Hakone was a little small because we had all our luggage that leg. Also Kyoto to Osaka and Osaka to airport were tight with luggage. | |
Sights or Activities | Worthiness of Visit | 5 | Good mix of historical, cultural and interesting sights for the group from teenagers to adults |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Good itinerary, not too rushed or busy | |
Meals | 5 | All restaurants were very nice and delicious food. Good variety too. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train from Hakone to Kyoto was comfortable. | |
Any Other Aspect |
| The bus driver collecting us at Kyoto station did not have a name card, just tour booking number so hard to find | |
Overall Score of the Whole Package | 5 |
| |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy was very friendly and helpful. We asked a lot of questions and made many changes to the itinerary and she happily assisted. She always replied promptly | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | Nori was the most experienced and knowledgable | |
Ability of Explain | 5 |
| |
Attitude | 5 | All our guides were very friendly, helpful and happy to answer any questions | |
Flexibility | 5 | We occasionally varied our plans and the guides were happy to assist | |
Drivers and Cars | 4 | The bus from Tokyo to Hakone was a little small because we had all our luggage that leg. Also Kyoto to Osaka and Osaka to airport were tight with luggage. | |
Sights or Activities | Worthiness of Visit | 5 | Good mix of historical, cultural and interesting sights for the group from teenagers to adults |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Good itinerary, not too rushed or busy | |
Meals | 5 | All restaurants were very nice and delicious food. Good variety too. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train from Hakone to Kyoto was comfortable. | |
Any Other Aspect |
| The bus driver collecting us at Kyoto station did not have a name card, just tour booking number so hard to find | |
Overall Score of the Whole Package | 5 |
| |
Dear Lynee,
Happy New Year to you too.
We enjoyed the tour very much. Your organisation was perfect. We have also to thank our guide Michelle. She wad very professional, kind, we felt really confortable with her. We will recommend your company to everybody coming to South Korea. Please say hello and send our greetings to Michelle, too.
Thanks again and greetings from Marco too.
Maddalena Happy new year! Royce and I just back from our trip in Japan yesterday.
Thanks to you, we had an amazing time and experience this trip.
I would like to properly thank you for being so helpful and patient in helping us plan this trip.
If it's possible please help us send a thank you message to Ms. Junko, our bus tour guide from Sunrise Tour on the 29th,
and Mr. Tanaka, our private tour guide on the 30th of December.
Ms. Junko was very friendly and pleasant all the way through, while Mr. Tanaka was extremely knowledgable and kind.
Thank you once again, and hope you are having a great start to 2018.
Pom
Hi Cindy,
We are back from Japan last night and it was a great trip!
Both tour guides were very helpful and pleasant to be with. Initially I thought there would be Japanese local tour guides like in Korea, India and Thailand but wasn't aware they were both Chinese guides. Nonetheless, they both provided excellent service.
Regards,
Dawn
Sent from my iPhone
Sent from my iPhone
We arrived in LA safely yesterday.
Our trip was great except the weather was not in our favor in those 2 days. But at least we did the kimono dress up in Kyoto and of course stay in Ryokan was our highlight of the trip. I wish I had more time to explore in Takayama, it’s a beautiful little town. We arrived late due to snow storm, there was a truck stuck in the highway and there was car accident, so it was delay more than 2hour. And that was so scary because the snow was so heavy once we stop then our van got stuck also. Well, at least we were safe reach our hotel.
Thank you for the lunch in Kyoto, we really appreciate it.
One thing that I need to tell you, the guide Noriko was ok, until we arrive in Shikarawago, because the snow was so heavy, I don’t think she experienced it before. So she has no plan B. We want to go to observatory to see the village but of course we didn’t want our driver to take his car, we were scare if the car got stuck in the snow.
So we ask Noriko if there are taxis or shuttles to take us to observatory and Noriko didn’t know, we had to walk with her looking for information, found out there is no taxis but there is a shuttle, so we have to walk back to the shuttles, we wasted at least an hour because by then it was long lines for the shuttles.
That’s our only complain, we wish we can stay longer at the observatory, not too rush.
I think because she is older that’s why she is not as quick as a younger guide. My family from Indonesia get a younger guide, and they are very pleased. They got to try different meal in each cities because the guide is very knowledgeable.
One more thing, you said that we are going to get memory flash photo? What do you mean by that? Did you put it inside the gift bag?
Once again thank you for everything. It was a memorable trip beside the storm.
Devi
Ms. Toshie kanda(名古屋导游) is very very kind n best tour guide. wish we have her all the time.
she really good. she already in front of our train when we arrive.
Also mr ma(大阪送站司机) our driver that u pick for us , we love him so much. he company us until inside osaka station, and he even help us where we have to get in. my mother even said that why dont we use mr ma all the time。
1/9/2018
we arrive. thank u alice for your assist. you make our holiday wonderfull. we really lucky for have you to help us. best tour guide not taoshi, but you alice,thank u
Hi Emma,
I'm on the way to Takayama, thank you for your help, so far everything is good, the guide is patient and helpful
Thank you
Regards
Veronika
Dear Emma,
i already return the wifi package through the Granvia hotel staff in the morning before our departure
thank you for all your help, we have a wonderful vacation in Japan, good driver and good guide
Places that you suggest are great places , I like best the takayama tour
we don't have to rush through the places so we have enough time to enjoy the places
I will surely ask for your service again if I go to Japan next time
Thank you
Regards,
Veronika
Thank You for the email - We've had enjoyed ourselves tremendously today; and Yes, we had received the Pocket WIFI device.
Thanks again.
Regards,
Royston
Hi Mona
Yes, we like ourtour so much!! It was very convenient for big group like ours, with 2 kids and2 elders. We enjoyed all the places despite the very cold weather.
Our guide anddriver are very good, competent and the best!! Handling big group was hard butour guide was very patient to us. And she always made sure that we make themost of our trip.
Novaland toursas well is very nice. Highly recomended. My family wants to have like this touron our next vacation. Thanks to you for all the help and making sure we willenjoy oir trip.
You can keep the $50 or you can gihe itto tour guide. Its up to you. thank u for the gifts.
Sent from myiPhone