Dear doris
Hi doris i have wonderful time in japan.. me rauf serve us so best.. thanks a lot to you to arrange out itenerarry so well..
I just returned to my Country last night. So far during the trip everything runs smoothly .The visiting places as stated in the ittenery almost are done.
The driver assigned to us can communicate
With us fluently both in English and Mandarin.
He did his duties perfectly, except he is a smoker
Thanks n regards ,
Djuwita
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
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Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
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Comfort | 3 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
First we wanted to thank you for the great trip we had in China! We had zero problems with the trip and everything went smoothly.
However, we did want to share a specific experience that disturbed our last part of the trip - our guide in Beijing (Tom). We had two full days in Beijing with Tom and everything was going according to plan. On the second day of the trip (13/2/2018) he informed us that we have a relatively short schedule and that we are expected to finish at about 1:30 PM. We asked Tom about touring the Hutong and he mentioned that it would be with an additional cost since it is not part of the original tour plan (which we understood and was OK with us) and we told him that we need to discuss it before we decide.
During the day - we decided that we would prefer spending the afternoon on our own and let Tom know that we would go independently to the Hutong, and asked if the driver could place us there at the end of the tour (1:30 PM). Once he understood that we would not like to hire him to spend the afternoon with us - he became very angry with us, started walking very very fast and ahead of us (we were still on our original tour plan for the day and we had to walk very fast to keep up with him!) and if we dared to ask a question he would interrupt us in the middle and answer very fast and angrily.
This behavior remained until the end of the day and was very very unprofessional of him in our opinion.
We are not required to hire him for the rest of our time in Beijing and the fact that he behaved so rudely to us was very not pleasant (especially for my parents who are over 60 and did not understand why he is being so rude). He did ask the driver to take us to Hutong instead of the hotel as we requested but he gave us a very bad feeling since the moment we said we would tour the area alone.
The following day he picked us to the airport from the hotel and again - he was very silent, spoke with the driver in Chinese throughout the whole way to the airport and still behaved as if he was angry. Even when we gave him a tip at the end -- he did not say anything! Not even thank you.
I am writing this to you because I know (from this trip and our previous trip with you to South Korea) that you are a premium company that only works with the best, and we felt that you would like to know what happened with him. It was very not pleasant for me and my parents, and we felt it was very unprofessional of him.
Having said that - we had a great trip and we thank you for organizing it for us.
Best regards,
--Gal
It’s been wonderful so far. A lot of different and new experiences. Thank you so much for arranging everything.
Yes the WiFi is helping us. The hotel is better located than the Toyoko inn but I think Park Hotel was more convenient because of its location and where Sunrise tours operates. But it’s a good way of exploring the different transportation systems here. We’re just heading back to our hotel and we’ll check the JR passes with the concierge. I will let you know if we’ve got the passes. Thank you for The heads up!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English |
| No tour guide |
Knowledge of Subjects |
| No tour guide | |
Ability of Explain |
| No tour guide | |
Attitude |
| No tour guide | |
Flexibility |
| No tour guide | |
Drivers and Cars | 5 | Car was nice. Driver was polite. | |
Hotels | Location |
| Not applicable |
Comfort |
| Not applicable | |
Sights or Activities | Worthiness of Visit |
| Not applicable |
Meet Your Interests? | 4 | It was foggy but it’s okay | |
Too Tight or Too Loose? |
| Not applicable | |
Meals |
| Driver suggested very nice restaurant though a little pricey | |
Public Transportation (train, flight, cruise, etc.) |
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Any Other Aspect |
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Overall Score of the Whole Package |
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Hi Lily,
I filled gave marks in the form below.Thank you very much!
Wish you all the best.
With best regards,
Svitlana Zagorodniuk
Your satisfactory toour services is always our top priorities. There are always improvements for usto get better and better. Would you do me a favor to fill in the formand give marks?
1=poor, 2=fair,3=good,4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Hi Emma
Yes we had a great time in Sapporo. Both guides very good. Hiro Hattori is very experienced and knowledgeable and very accommodating for our 3 families. We liked him as much as Jay (from Tokyo tour).
Yes we returned wifi package on the 12th.
Thanks for organising the tours for us!
Today’s tour guide named Ayumi was great, she showed us around and was very good in showing us Tokyo. My children enjoyed wearing the Kimono and walking around town with it. There was too much walking but it was great! We run out of time going to Tokyo Metropolitan observatory. Will do this tomorrow and see the Skytree tower as well on our own.
There’s so much to do today but since we were all tired we decided to end the day.
Today was great - and I say thank you for pairing us with such wonderful tour guide. Hope the next one is equally good or better ![</section>
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<hgroup class=]()
NLT-180103-MJ91857
[Jan 15, 2018]
NLT-180101-FJ90374
[Jan 15, 2018, from America]
Once again- It was so nice to meet you and thanks so much for your service during our memorable trip to japan.
Angie Sie
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Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Highly recommended | |
Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 | Everything was well explained | |
Attitude | 5 |
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Flexibility | 4 |
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Drivers and Cars |
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Hotels | Location |
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Comfort |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals |
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Public Transportation (train, flight, cruise, etc.) |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 | It was a pleasant experience; my boss really enjoyed the snow. Novaland is highly recommended their professionalism and doing their best to meet our requirements. | |
Hi Miho- Thank you so much for such a wonderful tour day of Tokyo.
We left for Nozawa Onsen on that Wednesday evening on the Shinkansen and had the unusual experience of the train being about 12 minutes late!! We missed our timed bus from the Iiyama train station to Nozawa Onsen so we had to wait for the next bus.
The snow, food, and hot springs in Nozawa were mesmerizing! It snowed heavily on that Thursday which made for a powder packed Friday of snowboarding. The final day of our trip we went to the Monkey Park in the morning and then headed back to Tokyo and enjoyed the weekend pedestrian time in the Ginza and had a quick dinner at the fish market. Our return flight included a 7 hour stopover in Honolulu as well so we were quite tired by the time we made it back to L.A. at around midnight Saturday!!
Once again- It was so nice to meet you and thanks so much for your service during our memorable trip to japan.
Angie Sie
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