Lily,

I write to thank you for helping me visit Kasuga. The guide you arranged for me was so very good. She was a pleasure to spend time with. She had done a good deal of research--both with logistics and with the history of the place. It was an exceptional day for me.

With appreciation,

Dorothy

1=poor, 2=fair,3=good, 4=very good5=excellent

...

Lena

(服务评分客人发了图片，见相册)

Hi,

Thanks for you help with the trip, I have return the wifi box in the post as requested.

Here is some feedback on the trip

Pickup very smooth, driver could not find the hotel and this took some time.

First hotel good location, and good hotel.

Guide for the first days tour, she has ok, to flexible to requests.  She stated that the topur organizer had specified which park we should be taken to.  The park was 50 minutes away, and once we got there we were told we only had 90 minutes to stay so we should get the train around the park.  With retrospect a park closer to where we were staying would have been better, because we spent over 2 hours getting to and from this park, which was wasted time.  Also the tour guide did not have a phone so could not look up train times etc. so we spent a lot of time getting the right tickets and trains because she had to keep checking.  Afternoon was smoother once we returned to the city centre.

Mount Fuji tour was good, and transfer to the hotel was smooth.

Bullet train very easy and most enjoyable.

The cherry blossom tour in Kyoto was very good.

The full day tour of Kyoto was very bad.  We spend 2 hours picking up people then went to the first location for 20 minutes only, which was only a 30 minute walk from our hotel.  There we went to 3 other locations, all very busy, and with 58 people on the tour again we spent more time on the bus that at any of the attractions.  The lunch was the worst part.  We arrived, the food was average, it took 20 minutes to get any food, and then we had 10 minutes to eat before getting back on the bus.  The tour leader was in my opinion poor.  We then left the tour as did half of the other people, the afternoon covered 2 of the same attractions as the blossom tour.  I would recommend you don’t use this tour again.

Rest of the trip was good.

Airport return we were dropped off at the wrong terminally and had to make our own way across the airport, we have plenty of time, but this is not what I expected in a airport transfer.

Overall a good trip.

Thank you

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant
Tour Guides	Command of English	4	Had a little trouble, but always got his point across and we understood him.
	Knowledge of Subjects	5	We did ask many questions and he was very knowledgeable
	Ability of Explain	5
	Attitude	5	More than happy to please us, helped take pictures
	Flexibility	5	We did change some times, and he went with the flow
Drivers and Cars
Sights or Activities	Worthiness of Visit	5	Enjoyed everything we saw
	Meet Your Interests?	5	Yes
	Too Tight or Too Loose?	4	Things were a little tight, but I made the schedule so I can only complain to me.
Meals		4
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package		4.9	Your company and our tour guide did a fantastic job, thanks to all who helped put this tour together

Hi Doris,

Thank you for all the updates. Sorry that I didn’t response because I was busy with the kids during the trip. Since my husband got all the contacts and updates through the tour guide via WeChat, so I didn’t bother to check the emails.

Kyoto tour guide is fine as she was very helpful throughout the trip. I did made a mistake to stop at Kyoto instead of Osaka directly from Odawara because my husband and some of our tour members didn’t like to go to the tourist spot. So we have wasted the travelling time from Kyoto to Osaka.

Nevertheless, we have a great time in USJ and too bad that our schedule is tight. If not, I would like to spend more time in Hakone because the place is really beautiful.

Thank you very much. I would definitely plan another trip with you guys again.

Please send my regards to our tour guides and drivers in Japan and tell them that they are awesome!

Regards,

Pei Li

Hello Mona

Here is my reply,

Travelconsultant 5

Drivers and cars5

Hotels locationSeoul 5 , Jeju 5 , Busan 3

Comfort 4

Sights andactivities 4

Meals 5

Publictransportation 5

Otehr aspects -The pick up from the hotel In Jeju was not well organized .

Overall score 4

I did not takepictures and i got only few ones from our guide in Busan .

THanks

Did you have a pleasant trip in Jeju?

Yes. It was a good trip. Thank you.