NLT-240602-YJ132979 [Jun 3, 2024,  from America]
yes, had a good experience and packed for flying. Thank you for your assistance  during our journey.
NLT-240530-VJ135623 [Jun 11, 2024]
Hi Doris, I am mostly recovered, yes.  That is a long distance, and our situation with cancelled flights made it much more difficult because I had to drive 5.5hours from the airport in Dallas after all the long flight home.  And the airline has not refunded our money, so it is a great big hassel to return to that problem - that’s what I’ve been working on :|

Truly, your service was excellent in every aspect.  I appreciate your attention to all the details.  I cannot seem to fill the form online that you sent.

I answer all categories with a 5.  Overall score=5.

I would recommend you to my friends, and in fact, my nephew (Nathan Lee) is going to Japan in October with 10 of his friends, so I will give him your contact because I think there are some things they could learn better and easier if they have your help.  I will give him your email contact.

So thank you again, Doris.  We hope to return to Japan again in the future, it is a lovely country and we found many lovely people who were very kind to us when we were unsure what to do.

Best regards,

Benjamin Lee
NLT-240527-TJ137866 [Jul 31, 2024]
NLT-240527-AD128002 [Jul 5, 2024]

Awesome. Thanks 

You're the best !!

If you ever want to come to Utah in the USA we will show you our State. You are welcome anytime.

NLT-240526-WJ131463 (original NLT-240323-WJ131463) [Jun 3, 2024]
Hi Whitney,

Both drivers ok but the second one Suzuki San... extremely good.

I suppose to give him tips but I forgot. I thought I will see him on airport transfer day, but only realised later on that day that airport transfer is on our own. Haha~

Suzuki really helpful...

Krishna
NLT-240524-YJ133089 [Jun 6, 2024,  from America]

Hello Helen, yes everything went well. Thank you.

I just recommended you to my niece who is planning to come to Japan in the next weeks


NLT-240524-KJ135156 [Jun 4, 2024]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 

Tour Guides

Command of English

5

Really enjoyed all of the guides and felt they provided an excellent experience

Knowledge of Subjects

5

 

Ability of Explain

5

 

Attitude

5

 

Flexibility

5

 

Drivers and Cars

 

 

Hotels

Location

5

 

Comfort

3-4

Please provide size of rooms in sq feet for US clients. Emphasize the small size of rooms in Japan and offer to upgrade. The rooms in the 4 star hotels were incredibly small and would have preferred hotels w/ less amenities, such as public bath, to have a larger room.   

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

4

Had to miss sights/activities due to crowds or unavailability

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

4.8

 

 

 

 

 

 


NLT-240523-WJ131034 [Jun 5, 2024,  from America]
Originally skeptical of using a travel consultant from another country, I was so impressed with Whitney from Novaland. She was so patient and professional and responsive to all our needs before our trip with another couple to Japan. I made so many changes that she never seemed to mind, and she incorporated all my needs into my final itinerary. This was truly a tailor made experience, as I wanted to use points for many of my hotels and we wanted to participate in different activities, i.e. e-bike tour in Kyoto. From the moment we were picked up from the airport until the end of our trip, everyhthing was made easy and we felt taken care of. All cars we were picked up in were clean, new, roomy and upscale. Every day, we would get a confrimation text from our guide/driver for the next day, always feeling reassured. Normally anxious when traveling, Whitney and Novaland took all the worry out of it and the value was so worth it. I can't say enough good things about this company. I'm already thinking of where we can go next year and use them.
NLT-240523-GJ136311 [Jun 12, 2024]
Good morning Grace, just leaving the hotel now to head back to Shinkansen Toko. It’s been a magnificent trip. All of the guides were very sweet and helpful. I’ll let you know once I get back to the hotel in Tokyo I appreciate everything!
NLT-240521-YJK136552 [May 26, 2024]
Hi Helen
Now in Korea our day in Hiroshima with Ms Mayumi was very good we did a lot and she was very considerate please thank her for us. 
NLT-240518-VJ130253A [Apr 28, 2024,  from Canada]
[5/19, 17:48] Doris Novaland Tours: Hi Jess, how. about today‘s trip?
[5/19, 18:32] Jessica VJ130253A: Hi Doris! Our tour of Tokyo was great! Our guide was wonderful
[5/24, 11:39] Doris Novaland Tours: Have you returned to Tokyo? If you have any feedback about tours, hotels etc, please let me know.
[5/24, 11:39] Jessica VJ130253A: Yes, we just checked into the hotel
[5/24, 11:40] Jessica VJ130253A: All the tours were fantastic. Great tour guides as well
[5/28, 13:47] Jessica VJ130253A: The sushi making class was excellent. It was a lot of fun and so delicious
NLT-240516-SJ137080 [May 27, 2024]

NLT-240516-JJ137197 [Jun 12, 2024]
May 2024 • Solo
Amazing! Incroyable! Unbelievable experience!
I’m already planning my next trip with them! Joanna is so professional, always available, she is making sure you are ok on everything. I highly recommend their service. I did travel solo and she made everything tailored around it.
Thank you so much for this magical experience.
NLT-240512-CJ133172 [May 18, 2024]
NLT-240510-KJ135451 [May 20, 2024]
Please see attached the survey document duly filled out. I have no complaints or suggestions. You have done an excellent job in organizing and also making prompt changes to the travel plan as per my family's requirements. Thank you. Also please convey my sincerest thanks to all the tour guides. They were great and very friendly.

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 

Tour Guides

Command of English

5

 

Knowledge of Subjects

5

 

Ability of Explain

5

 

Attitude

5

 

Flexibility

5

 

Drivers and Cars

5

 

Hotels

Location

5

 

Comfort

5

 

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 

Meals

5

 

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

5

 

Overall Score of the Whole Package

5

Quick Qestions
I am planning: (Not All Fields Required. Your privacy will be protected.)
The Countries & Regions I am Interesting to Visit:
Other Countries:
Destinations I Would Visit:
Estimated Date of Tour Starting:
Duration:
Number of people: Adults (> age 11) Children (age 2-11) Infants (< age 2)
Accommodation:
Private tour or Seat-in-coach tour?  

    

    

No extra fee!Replied in 0.5-23.5 hrs!

Get a Free Useful Travel Guide
& Your Free Professional
Tour Proposal within 24hrs!
Save Time & Consult Now!