NLT-260509-AJ149511 [Jun 12, 2026]
Oh thanks,Amina. Akira went with us to the hospital. He was so helpful, we would have been helpless without him! We wanted to make sure nothing was broken. He is icing his leg & hand. Feels a little better today. Won’t let it ruin our trip! Thanks for everything! We are at airport now. Plane is running late. Just like at home!
NLT-260531-YJ143327B [Jun 10, 2026]

NLT-260529-JJ134336B [Jun 10, 2026]
NLT-260521-AAM128002D [Jun 9, 2026]
Our trip has been so amazing. We have loved everything about it. Thanks again for everything you do for us. You are the best and we will recommend everyone we come across to you. Thanks again.
NLT-260524-CJ153288 [Jun 6, 2026]
Hi Cindy,


We wanted to take a moment to thank you for everything you did in helping us plan this trip. Everything was very well organized, and overall the trip went exactly as planned. We truly appreciate all of your hard work, guidance, and attention to detail throughout the process.


Our families had a wonderful time and created many memories that we will cherish for years to come.


The only disappointments were things completely beyond anyone's control—we unfortunately never got any view of Mount Fuji, and our day in Hiroshima was spent mostly in the rain. Other than that, the trip exceeded our expectations and was thoroughly enjoyed by everyone.


Thank you again for all of your efforts and for helping make this such a memorable experience for our families. We are very grateful and look forward to working with you again on future travels.


Warm regards from all of us.
NLT-260519-WJK137544 (original NLT-250520-WJK137544) [Jun 5, 2026]
Hi Whitney,

Today we leave Tokyo.
Thank you for greatly helping us create precious memories with my children and brother.

The trip you planned for us will always be very memorable as we enjoyed all our tours, knowledgeable guides, food, and culture. You also made this memory possible for my children with wife and my brother
This is one of the favorite trips for the children of the many we have taken. 

Guides in general tried very hard to accomodate us with our dietary restrictions as well as our preferences for certain foods. 

5 star review without reservations. Thank you So much !

Looking forward to more trips with you.

Devang Desai
NLT-260527-JJ153669 [Jun 2, 2026]

NLT-260519-JK154562 [Jun 2, 2026]

NLT-260427-JJ153419 [Jun 1, 2026]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel ConsultantJoanna:5Joanna - you are FABULOUS! We truly appreciate all that you did for us to make our Japan trip one of our most memorable! You were awesome from the very beginning of the planning stage to confirming / following up all the timelines and activities/transportation tickets! We appreciate YOU!! Thank you, Thank you, Thank you!!
Private Tour GuidesKumiko Aizawa
Yokohama
Apr 28,2026
Command of English: 5
Knowledge of Subjects: 5
Ability of Explain: 5
Attitude: 5
Flexibility: 5
Kumiko was a wonderful guide. Professional and fun. A great 1st day in Japan. The Ramen class was so much fun! The vendor is Top Notch!
Sunny
Osaka
May 8 - 9, 2026
Command of English: 5
Knowledge of Subjects: 5
Ability of Explain: 5
Attitude: 5
Flexibility: 5
Sunny is a Rock Star! We appreciate him so much for 2 days as our guide. He opened the world of Japan to us!
Toru Kigami
Tokyo
May 24 - 26, 2026
Command of English: 5
Knowledge of Subjects: 5
Ability of Explain: 5
Attitude: 5
Flexibility: 5
Toru is a tour guide with a kind and gentle soul. He provided us 2 wonderful days that were peaceful and relaxed. The itinerary stayed flexible which was perfect.
Miho Nakamasu
Tokyo
May 27,2026
Command of English: 5
Knowledge of Subjects: 5
Ability of Explain: 5
Attitude: 5
Flexibility: 5
Miho provided a wonderful and careful hike today. The pace was perfect and we caught a glimpse of Mt Fuji as the clouds parted. A wonderful way to finish our trip to Japan.
Private Drivers and Cars4 
HotelsTHE GATE HOTEL YOKOHAMA by HULICLocation: 5
Comfort: 5
Good location. Breakfast good assortment!
DEL style Osaka-shinsaibashi by Daiwa Roynet HotelLocation: 5
Comfort: 5
 
The Royal Park Canvas Ginza CorridorLocation: 5
Comfort: 3
I'm surprised that the front reception desk spoke little English. Since so many English speaking visitors are booked to this hotel. Poor sleeping room design. Breakfast selection is fair.
Sights or ActivitiesWorthiness of Visit: 5
Meet Your Interests: 5
Too Tight or Too Loose: 4
Overall too tight. Happy with all sights and activities. We personally could have planned less to give us the opportunity to relax a little more and soak in the experiences.
Public Transportation5 
Any Other Aspect 
Overall Score of the Whole Package5 
NLT-260516-TJ152460 [Jun 1, 2026]
NLT-260509-MJ154869 [May 29, 2026]
Novaland Tours

May 2026

I brought my family to Tokyo and Kyoto in May 2026. The most important criteria we had was a wheelchair accessible tour as my 86-year-old mom would be travelling with us. We contacted 3 potential tour agencies to plan the trip. Melody was the first to contact me and came up with a very comprehensive 8-day tour putting in all the places we requested. She was able to recommend appropriate accommodations and tours that catered to wheelchair bound traveller. She was able to provide information to the minute details of the height of the step onto the van and the amenities in the bathrooms so that we were well prepared for the trip. I was impressed by Melody's attentiveness to details when she alerted me that the double beds in one of the accommodation is smaller than the standard twin bed and provided alternatives to make our stay comfortable. The drivers and tour guides were very punctual and we were able to cover all the tourist spots without a hassle. All the drivers that the agency engaged were very professional, helpful and friendly. One of them even picked us up at the platform in Kyoto Station to reduce our anxiety in navigating our way out of the station. When our visit to DisneySea was cut short due to cancellation of fireworks, the driver was able to pick us up within half an hour upon request. The tour guides were very experienced and knowledgeable. They provided both verbal and hand-drawn visual narration of the historical background of each place. They were very good in recommending the right spots for photo taking for a crowd free background. On the trip round Lake Kawaguchiko, the tour guide and driver went the extra mile to look for the right spot to catch a family photo with the cloud covered Mount Fuji. My children were elated that the tour agency was able to get the much sought after tickets to Ghibli Museum. We had a really good time in Japan and this being my mom's last trip overseas has really left her with a very positive experience. I would like to thank all who had helped in making our trip hassle-free and memorable. It would not have been possible had it not been for Melody who coordinated the whole trip and responded to my queries beyond working hours. I would recommend Novaland Tours to those would like to go on a smooth sailing private tour.

NLT-260518-YJ147320 [May 29, 2026]
"Hello Helen

Just wanted to take some time to thank you and the rest of the team for our wonderful and memorable trip to Japan. The arrangements were excellent. The tour guides were knowledgeable and kept us busy and engaged throughout the day.

Will definitely recommend Novaland to our friends in case they are planning.

Thank you

Sumanth and Sangeeta Jewlikar.

NLT-260527-GJ155046 [May 28, 2026]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 

 

Comfort

 

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 Train

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 



NLT-260427-JJ153419 [May 27, 2026]

NLT-260509-AJ149511 [May 27, 2026]

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