Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-180603-XJ98683 [Jun 6, 2018]

Hi Caroline,

We got the pocket wifi already. We are enjoying Hokkaido. Ourdriver, Mr. Nori Ohta, is very courteous & prompt. Thank you for beingefficient & hardworking!

Thanks Caroline!

Vienna

NLT-180603-VJ97037 [Jun 19, 2018]

Hi, Doris.

We did have a good time in Japan, thanks to your advice and arrangement.
We definitely will consider Novaland Tour for our next holiday trip.

Thank you.

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		4	Very helpful and give valuable advice
Tour Guides	Command of English	3
	Knowledge of Subjects	5	Lots of interesting information about Japan
	Ability of Explain	4	Good idea to use English pronounciation to learn Japanese language
	Attitude	5
	Flexibility	5	Hide-san had to work overtime in Kyoto
Drivers and Cars		5
Hotels	Location	4	Hotel was on own arrangement
Hotels	Comfort	3	Hotel was too small
Sights or Activities	Worthiness of Visit	4
	Meet Your Interests?	4
	Too Tight of Too Loose?	3	Traffic jam to Osaka, 2 hours behind the schedule
Meals		4	Some are small restaurant but the meals are ‘oishii’
Public Transportation (train, flight, cruise, etc.)		4	Shinkansen booking was well arranged
Any Other Aspect

NLT-180602-ZK99504 [Sep 3, 2018]

Dear Lynee,

Thanks for your email. The tour in Jeju was good.

Thanks,

Linette

NLT-180601-RK98455 [Jun 13, 2018, from Poland]

Everything was perfect. Thank You very much.

Ps Do You do Tajwan as well?

NLT-180528-MJ96005 [Jun 4, 2018, from America]

Hi, Melody,

We had such a fun and interesting experience with the traditional tea ceremony! The hostess was so gracious and knowledgeable of the event. She also asked a volunteer to do the ceremony which our young Emily demonstrated. Yes, the cost was as you said and Mr. Tanaka even showed me the receipt.

By the way, Mr. Tanaka also returned to us 7,000yen as we did not go anymore to the aerial gardens the first day. We were tired from all the walking and seeing 2 gardens already!

Thank you for Mr. Tanaka who took us to the major historical sites of Osaka and Kyoto! He was well versed on the history of Japan and such a pleasant person to be with. He brought us to restaurants that had authentic Japanese cooking frequented by the locals.

Again thank you for the wonderful experience of Japan.

Nenette, Dennis and company

Hi, Melody,

This message came after the trip as I brought a new i-pad and It asked for the password which I couldn’t retrieve. So sorry for not answering or telling you about the excitement everyone had on our trip till now!

Well, I told you how happy we were with Mr. Tanaka!

Our guide in Tokyo, Max, for short, and Mt. Fuji was just as good! He introduced us to a couple of heritage sites in Tokyo, took us around the city and to places we’ve heard of about Tokyo! However, the trip to Mt Fuji was met with rainy weather. We did still get to the 5th summit and Get to be by its side! Then we did get a fantastic view of Mt Fuji on our way to the lake. We got to see beautifulviews on the boat ride by the lake!

Another excitement for us all was the bullet train ride to Osaka, a first for all of us!

Melody, thank you indeed, for arranging for us this Japan vacation! We were all pleased with the accomodations with breakfast to start our day! The hotels were so neat!

We had a great time!

Nenette, Dennis, and group

NLT-180526-EJ97700 [May 29, 2018]

NLT-180525-FA91703 [May 26, 2018, from America]

Hi Alice,

On behalf of my family, I just wanted to extend our gratitude for planning a wonderful vacation in Japan & Korea. Other than the miscommunication at the Gion corner show (which was their fault completely), everything went fairly smoothly, and we were very happy with the accommodations, the driver/guides, and the transportation. The wheelchairs worked out well for my mom, also. I appreciate your availability on Facebook. That was very helpful. And of course, throughout the entire booking process, you have been very easy to deal with. I really appreciate good customer service!

The only comment I wanted to add was that our airport drivers (from Day 1 in Tokyo and Day 4 in Osaka) did not speak English as I thought they would. Luckily our fellow traveler Catharina is fluent in Mandarin, so she was able to communicate with them for us. Just wanted to share that information with you.

Anyway, we would definitely use Novaland again for any future tours to Asia. We will recommend to our friends and family.

Regards,

Melissa

NLT-180524-CJ62384 [Aug 1, 2018, from America]

Hi Cindy,

We had an amazing trip to Japan. Thanks for your help.

I am beginning to plan a trip to China for 2019 with my brother.

I want to visit Hong Kong (do not need any tours there since I was just there), chengdu, xian, Beijing, and Shanghai. You can include other cities along the way that you may think are worth visiting.

Planning a two week trip total. It can start or end in Hong Kong for 3 days.

I would prefer to travel by high speed rail or airplane when possible.

I am hoping you can build a nice itinerary.

Thanks,

Ryan Posen

NLT-180523-FA96658 [May 24, 2018, from America]

Hi Alice,

Thank you for the photo flash gift opportunity. I've been busy getting back into normal routine so I haven't been able to go through my pictures (phone and camera) to pick out the specific pictures. I will definitely get back to you but maybe it'll be awhile from now. Lol, if that's okay.

Here's a few thoughts that I'll list:

- There were some days that we couldn't do things that were listed on the itineraries because of the hours of operation.

- Sunrise Tours, they did great on all of our coach tours.

- In Hakone, the taxi ride from Odawara station to the hotel was extremely expensive for the distance. We had to take two cars which ended up being double the price. There was a couple that was on the same coach tour as us. They were picked up by taxis from Mt. Komagatake Ropeway and dropped off to the same hotel as us. They indicated that it was pre-arranged and paid for prior to so perhaps that could be an option for setting up your guests that need to get to their hotels.

- Osaka Bay Area tour indicated it was a coach tour but ended up being a private tour and public transportation which wasn't a problem.

- Osaka to Busan flight itself was fine. There was confusion regarding our booking because I didn't realize we didn't have the actual confirmation code. I had the ticket numbers but not the booking number.

- All the private drivers were all good drivers and were all on time (except for that small confusion over Seoul Airport pick up).

- The tour guides were all pretty good.

- Portable WIFI was very handy.

Overall, it was a great experience. We really enjoyed our time and overall felt safe and taken care of.

Thanks again Alice for all your hard work,

Sheryll

NLT-180521-XJ93576 [May 30, 2018]

Hi Caroline,

We arrived safely this midnight and we are all happy with everything, despite the minor issue that we had on our last day in Osaka (We all hope the original driver is ok and nothing bad happened to him/her). It was well compensated last Saturday and we appreciate the quick changes and assistance from you and Ayumi-san. Best tour guide was Ayumi-san and best driver Shirotae. Shirotae went well and beyond customer service by giving us a chance to cross Shibuya crossing and take pictures with Hachiko on our last day, despite the on-going construction. If you can please send me the survey form that I can fill out so I can send our commendations to everyone that made our tour memorable.

Thanks again for the tailored tour and flexibility for sudden changes and requests, especially the Mt Fuji tour. Really appreciate it. Thank you and we hope to have you as our coordinator on our next tour, hopefully next year in South Korea (Seoul and Busan). Arigatou gozaimasu </section>
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NLT-180517-MJ94768 [Jun 4, 2018]

Hi Melody

Yes we are home after a good time. The grading is appended below AND the pictures are in a zip file above. Actually I already arranged them in order of viewing but you can rearrange anyway you like.

One small point, at the hotel in Noboribetsu there was a small tax which had to be paid in cash as they said it was not included in the room. Only 300 yen but you may wish to take note of it for future bookings as some customers may be surprised by the addition especially if it is a per night charge ( im not sure of this as we only spent 1 night there)

Best Regards

Edmund

Aspect

Mark(1-5)

Travel Consultant 5

Tour Guides

Command of English 3

Knowledge of Subjects 4

Ability of Explain 3

Attitude 5

Flexibility 5

Drivers and Cars 4

Hotels

Location 3 and 5(sapporo)

Comfort 3 and 4

Sights or Activities

Worthiness of Visit 4

Meet Your Interests? 4

Too Tight or Too Loose? 4

Meals

Public Transportation (train, flight, cruise, etc.) 4

Any Other Aspect

Overall Score of the Whole Package 4

NLT-180516-FJ95376 [May 24, 2018, from America]

Hi! Yes, we had a good time, we are just so tired! The guide gave us some very nice photos of us as a gift. Thank you very much!

-----------------------------------

NLT-180515-MJ96962 [May 18, 2018]

For the remarks, pls see below:

Travel Consultant - 5

Tour Guide:
Command of English - 4
Knowledge of Subjects - 4
Ability to Explain - 5
Attitude - 5
Flexibility - 4

Drivers and Cars - 5

Hotels:
Location - 5
Comfort - 5

Sights or Activities:
Worthiness of Visit - 5
Meet your Interests - 5
Too tight or too Loose? - just right

Meals - 5

Public Transportation - 5

Overall Score of Whole Package - 5

NLT-180513-FK97963 [May 14, 2018, from America]

Everything was good. Enjoying our first day tour. Our tour guide is very friendly. Thanks for checking on us.

NLT-180512-CJ99248 [May 21, 2018]

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant			Very good and accommodating guide
Tour Guides	Command of English	4
	Knowledge of Subjects	4
	Ability of Explain	4
	Attitude	5
	Flexibility	4
Drivers and Cars
Sights or Activities	Worthiness of Visit	4
	Meet Your Interests?	3
	Too Tight or Too Loose?	3
Meals			Not happy with the roasted eel lunch. Kind a dry and a little hard. Maybe overcooked
Public Transportation (train, flight, cruise, etc.)		4	Van is clean. Driver drives safely and a good driver
Any Other Aspect
Overall Score of the Whole Package		4

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