Ｗｅ have returneｄ the router, cable and plug in the envelope provided. We had vegetarian food available in the buffet in the Nara tour. Thank you for the gift pack.
邮件日期6.18，WhatsApp日期6.25
Hi Doris,
Yes we had a good time with Jay.His very flexible.
We was a bit nervous like others as the booking of our South Korea tours were entirely online and paying money in USD to a stranger company... luckily we still proceeded with Novaland Tours.
We deal with Mr Nick via emails and Wechat, he did a excellent job of organizing and coordinating our itinerary with his full patient & quick response. Our private trip was organized smoothly and comfortably, all the tour guides and drivers (in Seoul, Jeju & Busan) were friendly and helpful. Thank you so much for the last minutes changes in pick up arrangement due to flight delay on last day of our trip. We really enjoyed our South Korea trip with Novaland Tours.
We deal with Mr Nick via emails and Wechat, he did a excellent job of organizing and coordinating our itinerary with his full patient & quick response. Our private trip was organized smoothly and comfortably, all the tour guides and drivers (in Seoul, Jeju & Busan) were friendly and helpful. Thank you so much for the last minutes changes in pick up arrangement due to flight delay on last day of our trip. We really enjoyed our South Korea trip with Novaland Tours.
We have enjoyed your tour very much, especially Young. We are thinking of using you again for China.
Gene
Dear Doris,
Right now we're back to normal, back to work but still remembering our wonderful holiday :)
Thanks to you and Novaland tour and travel. Since it's the first time we've used a travel agent through a website, not from our country and without a meeting, honestly we doubt this travel. But be sure after reading testimony from your customer, especially good value provided by web tripadvisor.
And from the beginning we arrived at tokyo, we were satisfied with the planning, the hotel used, the tour guide was informative, had extensive knowledge, and satisfy us. This is an unforgettable private vacation.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | - for the future, more innovation in planning a trip, more unique or not mainstream. - Try to plan a trip outside japan, for example korea or europe, tureyi etc | |
Tour Guides | Command of English | 4 | there is no specific advice for tour guides, because they are all professionals |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 5 |
|
Comfort | 5 | we like all the hotels. Each hotel has a different impression but all are comfortable. Especially when we were staying in Hakone, a new experience, although difficult to communicate, because the staff and waiters do not speak english, but not a problem. | |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 | time is too tight, because many want to visit | |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect: weather, security and comfort | 4 | Experiencing rain when to Kyoto, but not too disturbing trip, although not get a good spot photo | |
Overall Score of the Whole Package | 4 |
| |
Hope Novaland tour and travel to the best and successful
Best Regards
Thank you very much for everything, from the day your company fetch my mother and nephew, the 2 days tours, until last day, you send them to the airport.
Ben and the driver was fun and knowledgeable. They had wonderful and happy moments in Tokyo!
Regards,
Emily Agasid
I am sorry that I have not written soon about the wonderful trip we had to SK. Everyone was delightful and informative. I would highly recommend your company to anyone who is interested in visiting a beautiful and ancient country.
The reason for my delay was due to a medical emergency shortly after I returned home. I am now on the mend after surgery and looking forward to things getting back to normal
Have a great day.
Jeri
We really love Jade our tour guide in Busan
He’s really nice and very accommodating