We arrived safely this midnight and we are all happy with everything, despite the minor issue that we had on our last day in Osaka (We all hope the original driver is ok and nothing bad happened to him/her). It was well compensated last Saturday and we appreciate the quick changes and assistance from you and Ayumi-san. Best tour guide was Ayumi-san and best driver Shirotae. Shirotae went well and beyond customer service by giving us a chance to cross Shibuya crossing and take pictures with Hachiko on our last day, despite the on-going construction. If you can please send me the survey form that I can fill out so I can send our commendations to everyone that made our tour memorable.

Thanks again for the tailored tour and flexibility for sudden changes and requests, especially the Mt Fuji tour. Really appreciate it. Thank you and we hope to have you as our coordinator on our next tour, hopefully next year in South Korea (Seoul and Busan). Arigatou gozaimasu 

NLT-180517-MJ94768 [Jun 4, 2018]

Hi Melody

Yes we are home after a good time. The grading is appended below AND the pictures are in a zip file above. Actually I already arranged them in order of viewing but you can rearrange anyway you like.

One small point, at the hotel in Noboribetsu there was a small tax which had to be paid in cash as they said it was not included in the room. Only 300 yen but you may wish to take note of it for future bookings as some customers may be surprised by the addition especially if it is a per night charge ( im not sure of this as we only spent 1 night there)

Best Regards

Edmund

Aspect

Mark(1-5)

Travel Consultant   5

 

 

Tour Guides

Command of English   3

 

 

Knowledge of Subjects 4

 

 

Ability of Explain   3

 

 

Attitude   5

 

 

Flexibility  5

 

 

Drivers and Cars   4

 

 

Hotels

                Location     3 and 5(sapporo)

 

 

              Comfort  3 and 4

 

 

Sights or Activities

            Worthiness of Visit         4

     

 

          Meet Your Interests?                4

 

 

Too Tight or Too Loose?     4

 

 

Meals

 

 

Public Transportation (train, flight, cruise, etc.)    4

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package    4

Rosa N Alexandre 

We had a great time on our customized tour to Japan! Thank you NovalandTours Alice for working with me over numerous weeks and emails to find the perfect combination of guided day tours and self guided tours! It was a perfect combination for our budget and needs. We were able to see and do everything we wanted! We loved Sam, our tour guide in Tokyo and Hero, our tour guide in Kyoto. Both were so accommodating and went out of their way to make sure we did everything on our itinerary, without rushing us and letting us set the pace. Their knowledge of the subways, buses, trains etc made moving from one place to another easy and fast - we would not have been able to do so much or learn so much on our own. It was a pleasure having them guide us! I would highly recommend Novaland Tours to anyone traveling to Japan or any of the areas that they are knowledgeable in! Thanks Alice!