NLT-181023-NK103983 [Nov 6, 2018,  from America]
We recently went on a Windstar cruise in Asia with a two night stop in Busan, South Korea. We pre-booked a full day tour with Novaland Tours to visit Gyeongju. From the planning stages, Nick from Novaland Tours communicated thoroughly with our itinerary and answered any and all questions very promptly. Our private guide AND driver was Mr. BK. He met us at the passenger cruise terminal promptly and we piled in his nice comfortable car. BK spoke excellent English and was very personable. We had a full day itinerary planned. Our first stop was to visit the Gyeongju National Museum. We were amazed how old the artifacts were in the displays. From there, we headed to the Gyeongju Donggung Palace & Wolji Pond. BK pointed out the history of the Silla dynasty and the significance of the Palace. We then visited the Daereungwon Tomb Complex and nearby Cheomseongdae Observatory. The tombs were recently discovered not too long ago by farmers. One of the tombs is available to view inside to see how it was constructed. There is also a replica display of the buried treasures. BK then took us out for a delicious traditional Korean lunch with a variety of foods to sample. We then ventured to the Bulguksa Temple, which again is a beautiful example of the buddhist art during the Silla dynasty. And to complete the day, we finished by touring Seokguram Grotto which houses an incredible carved statue of Buddha. Before we headed back to Busan, BK was kind enough to take us to a local artist village nearby to do some last minute shopping. We of course found some beautiful ceramic vases handcrafted there. BK suggested we bargain with the prices and he kindly translated on our behalf. The local shop packed our pieces for us with lots of care. Then BK drove us back to Busan and dropped us off at the ship . It was an wonderful tour. BK is an excellent guide for Gyeongju. He is knowledgeable, courteous, and wants to insure the tour meets to your satisfaction. There is no doubt if we should ever return to Korea, we would contact Novaland Tours again.
NLT-181021-NJ98302 [Oct 28, 2018]
We had a really great trip everything was organised perfectly and timed perfectly too will surely recomend you to friends who want to travel in the future. Thanks for the perfect coordination. 
NLT-181021-BK100100 [Nov 8, 2018,  from America]
Thanks Bruce!
The trip has been great overall. There are always some things you might change if one could do it over again. But it has been an educational and interesting trip. Many thanks for all of your help making it a special one for us!
Best,
NLT-181020-CJ95663 [Jan 23, 2019,  from Canada]

NLT-181018-ZK104222 [Dec 5, 2018,  from Canada]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 The itinerary put together by Lynee, our tour consultant, was just perfect. We were able to see all the must see places at each of the location. 

Tour Guides

Command of English

 4

 The command of the English of the tour guides was okay. 

Knowledge of Subjects

 4

 Tour guides were well verse in the history of places the we visited.

Ability of Explain

 4

 

Attitude

 5

 All tour guides were very pleasant, friendly and helpful.

Flexibility

 4

 Very flexible.

Drivers and Cars

 4

 The vehicles that we were in were clean and well kept. Drivers were very professional.

Hotels

Location

 5

 All hotels booked were in a good location close to restaurants and shopping.

Comfort

 5

 Hotels were clean with comfortable beds. In Busan, we were upgraded to a suite room which was great.

Sights or Activities

Worthiness of Visit

 5

 All suggested sights were very good and well worth visiting.

Meet Your Interests?

 5

 Yes

Too Tight or Too Loose?

 4

 Enough time were allowed at each sight location.

Meals

 4

 Breakfast at the hotels were very good with good variety. The best breakfast was at Shilla Stay in Jeju and Novotel in Busan. Provided lunches were good as well.

Public Transportation (train, flight, cruise, etc.)

 5

 The bullet train ride from Busan to Seoul was on time and very relaxing.

Any Other Aspect

 4

 Everything went well with our planned trip. No complain at all.

Overall Score of the Whole Package

 4.5

 Highly recommend Novaland Tours to family and friends.


NLT-181018-MJ101558 [Nov 2, 2018]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

     5

 

Tour Guides

Command of English

     4

 

Knowledge of Subjects

    5

 

Ability of Explain

    4

 

Attitude

    5

 

Flexibility

    5

 

Drivers and Cars

    4

 

Hotels

Location

 

 

Comfort

 

 

Sights or Activities

Worthiness of Visit

    4

 

Meet Your Interests?

    4

 

Too Tight or Too Loose?

    4

 

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package

    4

 

NLT-181017-EK94572 [Oct 28, 2018,  from America]

Hi Emma,

 

    Thank you for helping us withour trip.  It turned out really well overall after the initialhiccups.  I just wanted to let you know about a couple things:

·The 2ndguide in Seoul (Thomas Kim) was really good.  My mom liked him the best of allthe guides we had in Korea by far and she's traveled quite a bit and is verypicky.

·A largetaxi in Jeju is much more costly than 2 small taxis -- for example, our farefrom our hotel to the airport was 23KRW vs 11KRW total for two small taxes fromthe airport to our hotel.

     Thanks foreverything.  Hope you enjoyed the company vacation!

 

                        Lynda


NLT-181016-YK100533 [Oct 17, 2018,  from America]
What a great time we had yesterday exploring Seoul!!
We got off the ship much earlier than we thought we would and Tony was there waiting for us.
Thank you for the great tour and for hiring such top notch guides.
Margie Moore
NLT-181014-VJ88842 [Nov 9, 2018,  from Australia]

Hi Doris, 

Yes we are back home safely and getting back into the normal routine. 

I have completed your survey below and will respond further with some feedback about our trip. 

Overall it was excellent and we very much appreciate all the time and effort you took in making this tour so enjoyable and memorable. Thank you. 

I will get the feedback to you as soon as I can but in the meantime please see my ratings to your survey below. 

With thanks and kind regards,

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Extremely helpful, professional, efficient and cooperative. Did an outstanding job

Tour Guides

Command of English

 4

Some better than others but overall they did a great job particularly Mr Masaaki 

Knowledge of Subjects

 5

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 5

 Better description of how to get to the some hotels would have been helpful

Comfort

 5

 All excellent except Hida Hotel as the room was old but the bathroom was nice

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

 We could have done with a couple of extra rest days as some tour days were long with a lot of walking

Meals

 5

I would have like breakfast included in the quoted price as it would have made it a little easier and would have been paid up front rather than having to take cash to cover this expense 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 A wonderful experience


NLT-181013-ZK97437 [Oct 28, 2018,  from America]
I'm very picky when it comes to my travel itinerary but Novaland fully met my expectations during my recent trip to Korea. First, I appreciated the option to book our own flight and handpick our hotels. They were also able to customized our schedule to include private tour, coach bus tour, and even free time to explore. We were able to see everything we wanted to see in Seoul and they were able to accomodate side trips to DMZ, Busan and Baekje Cultural Land in Buyeo. I fully recommend Lynee Zhao, our travel consultant. She patiently answered all my questions and diligently worked with me to adjust the itinerary until I was completely satisfied with the schedule.
NLT-181013-WJ103142 [Jan 23, 2019]

Hi Whitney

 

I'm back in Indianow.  

 

I just wanted to writeto you to thank you for organising such a wonderful trip across Japan forme!  Mr. Osamu and Mr. Hiro were excellent guides and the seat-in-coachtours were great too!  All the hotels booked were excellent and everythingwas handled and organised so well and professionally!  I had a magical twoweeks and it's all thanks to you!

 

I got some greatpictures everywhere I went (you can see them on my Instagram atsohamjpanchamiya).  I have recommended Novaland to many of my friends whonow want to travel to Japan after seeing my pictures and the amazing time I hadthere!!

 

Thanks again!!

 

Soham



NLT-181011-MJ97055 [Oct 27, 2018]
Hi Melody,
We had a really nice time in Japan, thank you very much! 
Still so much left to see - hopefully we can visit again soon. :)

Please see below table

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Melody is such a trooper - did everything she could to craft the best travel plan for us and during the trip too

Tour Guides

Command of English

 5


Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 Very nice and friendly; cars are spacious and comfortable

Hotels

Location

 4

 Tokyo hotel - really good location, near tourist spots, malls, restaurants and trains; Osaka hotel - few mins walk from train station but still good

Comfort

 4

 Both hotels very good

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

 Just right, although may be quite tight/tiring since we've been touring for several days already.

Meals

 

 No meals

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4.5

 Really good tour package overall

NLT-181011-DJ103186 [Oct 18, 2018]

Dear Siva,

 

Hope you are doing fine. Firstof all, let me tell you that we had great holiday in Japan. Your planning wasvery good and very helpful. Hotel selections at each places were veryconvenient and hotels were good. The tours were good and OK. As a whole, Japanis not a great tourist spot. We believe, everybody should at least once shouldvisit Japan to witness their way of life, culture, organized pattern, value fortime, respect for others etc etc. We re so glad that we made this trip andlucky that we got you to plan our trip. There are so many of our friendsinterested to visit Japan and asked for the itinerary. 

 

We may give your reference tothem and they contact you.

 

Your planning was one of thereasons for the success of our trip - A VERY BIG THANK YOU  !!!!!!!!!!!

 

Keep in touch....

 

KP & Nafeesa


NLT-181009-DJ100812 [Oct 17, 2018,  from Australia]
Dear Siva. Geoff and I want to extend a huge Thankyou for all the organising for our trip. We have really enjoyed our time in Japan thanks to you. Our guide yesterday Hiro was very good and helpful as have been all the Sunrise organised tours. Geoff and I are now enjoying our last day in Osaka before flying to HK to see our family. Thank you again.  Thank you again. 
NLT-181007-NK100664 [Oct 9, 2018,  from America]
Hi Nick,
It was great! Kim was an excellent guide,  we really enjoyed the day. Thanks for your help.
Jane

Thanks for checking! We had a great tour with Kim I would highly recommend this tour to friends. Thanks for being so accommodating when we needed to change the date due to our itinerary changes. 
Thanks again ! Roseanne
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