Hi Cindy,
Tomorrow is our last day. We had a very good journey. We would like to thank you, driver Carl and Belikto. All of you work hard to provide us with a comfortable and enjoyable journey. It will be the most memorable journey, which includes cultural nature and technological advances of Japan. We will plan for our next tour with the Novaland tour. It gives us freedom of stress of all arrangements and planning.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy miss calculated time require to reach destination from parking to the site. Also, time needed to calculate for queuing at certain sites in spite of the reservation. She was prompt in replying email during tour planning and communicated promptly during tour for any queries. Even she accommodated my request to pay in AUD, so I will not waste money in exchange rates. Also, she agreed to give payment in 3 installments. | |
Tour Guides | Command of English |
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Knowledge of Subjects |
| No guide during our tour | |
Ability of Explain |
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Attitude |
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Flexibility |
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Drivers and Cars | 5 | Both drivers Carl and Belikto were excellent drivers. Car was in excellent condition with lots of automatic features. Drivers are punctual, helpful, flexible and communicating well on whatsapp. Their English command was good for simple language. Difficulty in understanding difficult words. They showed us few places out of itinerary as per our interest and due to availability of time. | |
Hotels | Location | 4 | We selected hotels. I should have selected hotel in Shibuya area rather than Shinjuku in Tokyo. |
Comfort | 4 | We love the resorts at Hakone; hotel was the best in terms of all facilities. Some hotel has centralized AC, rooms were not cold enough, they provided fan on request. | |
Sights or Activities | Worthiness of Visit | 4.5 | We have selected places of interest. Osaka castle, Nijo castle, no need to visit from inside. Only outside view and garden was good. We wasted our time in few markets as it was for meat eater not for shopping |
Meet Your Interests? | 5 | Love visiting Dontonbori, Akihabara & Shibuya market. Enjoy activities like Kimono wearing, cup noodle museum with noodle making experience, Hakone glass museum and glass making, gain knowledge of Sake @ Gekkeikan Okura sake tour. | |
Too Tight or Too Loose? | 4 | Few days were too tight and due to booking we have to do site seeing in rush. Day 5 in Osaka was too tight. Universal studio was very busy, not worth to visit. Kyoto could have been split to add one more day to reduce tightness. Hakone and Fuji need 1 more day to do without rush. There need to be complete relaxing day after every 4 day to have some time for recovery and laundry. Overall, if we added 2-3 days extra, then it will not be too tight for certain days. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train journey was excellent | |
Any Other Aspect |
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Overall Score of the Whole Package | 4.5 | Definitely will come back to Cindy @ Novaland tours for future planning as Novaland offers worldwide tours as per our need. Our Japan tour experience was the best based on our past experience. I feel so relaxing after planning itinerary with Cindy. No worries for booking hotels, sites, train or car. Plan the tour, pay money, book flight and go for the wonderful adventure. | |
HelloDoris
First excursion was good.
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris was attentive and responded quickly every time. Very knowledgeable and easy understand .She has excellent communication skills. | |
Guides | Command of English | 5 | Guide John, for Hakodate and Aomori was skillful in English and French. He was easy to understand. He had no accent. |
Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars |
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Hotels | Location |
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Comfort |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Excellent, thanks for your prompt response and support during the reservation process.
Regards,
Wilhelm
Even our drivers were outstanding— we can’t wait to come back, and we’ll reach out to you when we do!!
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
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Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | 5 |
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Overall Score of the Whole Package | 5 | Thanks for organizing a wonderful trip for us! | |
Hi Grace,
Yes, we did though the weather was not kind to us. Rainy and foggy, we couldn’t see Mt Fuji.
We could communicate with the driver easily.
Anyway, thank you again for the arrangements.
Best Regards,
Tan Mei Mei
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent, prompt, caring, understanding and quick to respond, amend | |
Tour Guides | Command of English | 3 |
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Knowledge of Subjects | 4 |
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Ability of Explain | 3 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 4 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | Not too tight 5 | At our pace | |
Public Transportation (train, flight, cruise, etc.) | 5 | Good arrangements | |
Any Other Aspect | Vegetarian Food | May need to advise where to eat | |
Overall Score of the Whole Package | 4.5 | Very good altogether.especiallyi Agent Cindy. | |
Apr 2024 • Family
We recently visited South Korea and were extremely satisfied with our trip! This trip is something we've wanted to do for many years. Cindy did a wonderful job suggesting things to do and created the perfect itinerary for us. Our tour guide Jones was AMAZING! He was so caring and attentive to our needs. He did a great job with each tour and was very knowledgeable and informative. He exceeded our expectations in every way! We felt so relaxed knowing we had all of our transportation and accommodations taken care of thanks to Cindy. The hotels we stayed in were clean and in great locations. Cindy kept in touch with us and was always available to answer questions and made sure we were taken care of. Our experience with Novaland was incredible and we are so glad we chose them! 10 out of 10!
Hi Helen,
We just wanted to express our sincere gratitude for the wonderful trip to Japan you organized for us. Thanks for making our holiday unforgettable!
Rgds,
Yunita
Please let me know when the Wi-Fi device is received by the company .
Hope to work with you again in the future. I will definitely recommend you and your company to all friends and will write a review for you
[3/21, 18:59] Carrie VJK132367: It was great. Yoshi is so nice and accommodating
[3/21, 19:03] doris: Sounds nice!
[3/23, 16:19] doris: Hi Carrie, how about today‘s trip? I just emailed you the booking info about Korea E-sim Card, please check.
[3/23, 17:23] Carrie VJK132367: Hi Doris today was great. Fugi is very knowledgeable and I’d highly recommend him.
[3/26, 19:21] doris: Hello, how was the Gyeongju tour? Are you on the way to Seoul Hotel now?
[3/26, 19:22] Carrie VJK132367: Yes we just got in the van. Thank you for always checking on us every step of the way.
[3/26, 19:22] Carrie VJK132367: Tour was amazing. The guide was the best yet. He knew so much and explained so much.
[3/26, 19:23] doris: Ok, it is my responsibility to check everything goes well
[3/26, 19:23] Carrie VJK132367: You are doing a great job!!!
[3/26, 19:25] doris: Thank you
[3/21, 07:43] Thom VWW129722 Thomas: Yes!! Cody is great!!! Thank you!!!!
[3/21, 07:47] doris: Sounds nice. The staff let you check in?
[3/21, 07:48] doris: Usually, the check in time is in the afternoon
[3/21, 07:48] Thom VWW129722 Thomas: No…. We are waiting in the lobby. We totally understand how it works!
[3/21, 07:54] doris: Ok, you can store luggage at the reception and stroll around
[3/21, 07:55] Thom VWW129722 Thomas: Yes! It’s totally fine! And you are the best!!!!
[3/21, 08:02] doris: Thank you
[3/22, 15:49] doris: Hi Thom, how about today‘s trip?
[3/22, 15:53] doris: By the way, Mr. Darcy will be your guide in Perth, his contact number is ... There is another staff will pick up Pam at airport, I will tell her asap.
[3/22, 15:53] Thom VWW129722 Thomas: Thank you so much for checking! Cody is great! The visit to the Opera House was outstanding! The bridge walk is amazing! Hank is diabetic and got low blood sugar about halfway up the bridge, so we needed to turn around, everyone was wonderfully helpful. It was no problem! Oh and the hotel and the hotel room are amazing!!!!! Again, Cody is terrific! Thank you Doris!!!!
[3/24, 05:05] Thom VWW129722 Thomas: We are at airport to go to Perth. Everything about the Sydney trip was outstanding, and Cody was fantastic! Thank you, Doris!!!!