Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-181224-CJ105603 [Jan 23, 2019]

hi cindy

yes, we are home

thank you again for arranging the tour, we had a great time! we especially like the nagano tour especially the tour guide. he was very professional and helpful.

thank you again. have a great day!

regards

zsa zsa

NLT-181223-QJ97711 [Jan 23, 2019]

NLT-181222-CJ101937 [Jan 8, 2019]

Unforgettable 1 week vacation in Japan

Arranging our tour with Novaland was the best decision we’ve made!!! It was tailor-fitted with our interests. My family really enjoyed the tours prepared by Cindy. She’s a gem!! We had a blast in our short but sweet vacation; thanks a lot for providing superb service. Novaland tours is highly recommended.

NLT-181221-VJ106177 [Dec 22, 2018]

Hi Doris,

The local guide was great! She is knowledgeable and could share many interesting Japanese culture with us.

NLT-181220-ZJ104478 [Jan 8, 2019]

Hi Lynee,

Thank you for the excellent serviceespecially from you. Sorry for late reply, I am very busy at the office rightnow. So sorry I am not able to send the photos now. I try my best to send it assoon as possible.

We had so much time in Japan, especially inHokkaido. The kids were very happy played with snow in Niseko.

Once again, thanks so much for everything.We will recommend Novaland to our friends.


Mark(1-5)	Advice or Remark
Travel Consultant		5
Tour Guides	Command of English	4.5
	Knowledge of Subjects	3
	Ability of Explain	3
	Attitude	4.5
	Flexibility	5
Drivers and Cars		4
Hotels	Location	4
Hotels	Comfort	4

Regards,

Elaine

NLT-181218-MJ103914 [Jan 2, 2019]

Chong Tin Yung

Mon, Dec 31, 2018, 4:35 PM (2 days ago)

to me

Hi Melody,

The tour in general is fine, but the Nagoya trip can be improved as it was quite far from Kyoto using private van. Was thinking taking subway and bullet train will be faster as it took close to 4.5hrs for travel for 2 attractions only.

First day, Hiro san did not explain much - means in Nagoya in attractions, this can be improved.

The rest of 2 days will ok as he did explain the needs. Hiro san is quite helpfull and willing to provide necessary assistance whenever is needed.

Improvements can be considered in future trips for large group:

1) limits 2-3 attractions per day and it was quite rush during our walking tour and some area we couldn’t spen too much time

2) tour guides to share more on what must eat (not a tourist spots)

Anywhere, thanks for your arrangement and in overall it was a good trip.

Chong Tin Yung

Mon, Dec 31, 2018, 4:35 PM (2 days ago)

to me

Hi Melody,

First day, Hiro san did not explain much - means in Nagoya in attractions, this can be improved.

The rest of 2 days will ok as he did explain the needs. Hiro san is quite helpfull and willing to provide necessary assistance whenever is needed.

Improvements can be considered in future trips for large group:

1) limits 2-3 attractions per day and it was quite rush during our walking tour and some area we couldn’t spen too much time

2) tour guides to share more on what must eat (not a tourist spots)

Anywhere, thanks for your arrangement and in overall it was a good trip.

NLT-181216-EJ107128 [Jan 23, 2019]

EJ107128 Rizlan: Good morning Emma! We’ve reached Narita airport for our flight back to KL. I’ve left the portable WiFi package with the hotel staff to mail it for me this morning.
EJ107128 Rizlan: It’s been a wonderful trip for the family Emma. Like all things, it has come to an end. Back to normal routine next week
EJ107128 Rizlan: Thanks for arranging our maiden trip to Japan. You’ve been wonderful! Hope we’ll see Japan again, maybe in a different season and more out of town trip

NLT-181215-VJ101060 [Dec 19, 2018, from Australia]

So far it’s very good. Very well organised

NLT-181208-RJ106658 [Dec 12, 2018, from America]

Ah! Yes! I did meet mySunrise Tour at the scheduled time that next morning (Monday). At the arrivaldesk, I think her name was Yumi? (I hope I'm not getting the name confused withmy tour-guide through Osaka on the previous day, which was either Yuri orYuki?)

She was a BIGHELP to me! She spoke with Lost & Found, determined what station had mybag, and directed me in how to get there after my morning tour. She even wrote hername & phone number on a piece of paper with my claim number, in case thesecurity team was unable to communicate with me. Unfortunately, the securityteam kept the piece of paper with her contact info, so I have been unable torelay our success and my thanks to her. Could you pass this information alongto her, please? I am so grateful!!

NLT-181208-BK106540 [Dec 9, 2018]

Hi Bruce,

Tour was ok and we had a great time.

We have to let go of one of the sites due to a very cold weather.

NLT-181207-VJ100098 [Jan 23, 2019]

Excellent service provided by the travel consultant, Doris, who put in a lot of effort to work out our customised itinerary to Osaka, Nara, Kyoto, Kagoshima and Fukuoka for our big group of 24 persons aged between 7 to 78! We had a great time in Japan hassle free as it had been well planned by Doris. Novaland Tours is indeed a trustworthy travel agent whom you can rely on to plan the tour according to your requirement

NLT-181206-YK106776 [Dec 30, 2018]

Amazing SOLO trip

i am Dr Sharat .travelling from Mangaluru,INDIA

It has been incredible trip to jeju, i would say its my first time solo trip to some outside destination . thanks to novaland trip for its fantastic cheap and best .customized trip . first of all i would glad to thanks miss. helen yang for her wonderful help all through out my trip she tailored my trip according my needs. I am able to see all wonderful,breathtaking ,mother nature . Able to meet some wonderful strange travel. Able to have mouthwatering Korean food.and last but not the least i would like to thank our travel guide mr.light for his fascinating communication ,his jeal to explain the destination history .his composite attitude had made me amusing.once again thanks novaland travel for wonderful trip

Aspect			Mark(1-5)		Advice or Remark
Travel Consultant			5		SO GOOD.PROACTIVE , VERY HELPING
Tour Guides	Command of English		5		VERY GOOD IN INTERACTION,NICE GUY
	Knowledge of Subjects		5
	Ability of Explain		5
	Attitude		5
	Flexibility		5
Drivers and Cars
Hotels		Location		5
		Comfort		5
Sights or Activities		Worthiness of Visit		5
		Meet Your Interests?		4
		Too Tight or Too Loose?		4
Meals				4
Public Transportation (train, flight, cruise, etc.)				4
Any Other Aspect
Overall Score of the Whole Package				4.5

NLT-181206-FJ104012 [Dec 18, 2018]

From Whatsapp:

Alice: Hi Cyril, have you received anyw feedback from the clients of Japan tour?

Cyril Villanueva: One from Ms Jen Tan. “It was fun, thank you for arranging it.”

NLT-181206-DJ105839 [Jan 23, 2019]

Hi Siva,

We have arrived back to Malaysia.

We enjoyed our trip very much. Thank you for the arrangement.

We may have another trip coming next year, with our friends and colleagues to Hokkaido during June/ July.

This time it will be a bigger group around 12 to 15 persons, but with a smaller budget per persons. Will you be able to propose something for us?

No hurry. We are still at planning stage.

Thanks,
Chee Wee

NLT-181205-BJ100912 [Dec 11, 2018]

Hi Bruce, we have checked into hotel . Thank you for all the services .our trip ends today and we take flight tomorrow morning . Your services were excellent and this is the most memorable trip for us . Cheers .

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