From WhatsApp:
10/27/2018
Alice: Hi Teoh, this is Alice. How is your tour today? Do you like our driver and the hotel? Have you received the pocket wifi package?
Teoh Guan Hoe: Yes the driver is fine. I have got the pocket wifi package. All is good for today. Thanks for following up. Tour is good so far too.
10/29/2018
Alice: Dear Teoh, have you seen the Mt Aso crater today? And how is your tours of Dazaifu, Yufuin and Beppu? Do you like the hotels in Beppu and Kumamoto?
Teoh Guan Hoe: We really like Aso crater. The tours are fine and up to expectations so far. The hotel in Beppu is unique as it is really Japanese and Kumamoto hotel is modern. Both are nice. Thanks for checking up.
From Email:
2/11/2018
I just want to write to thank you for the good organization and coordination of the Fukuoka trip for the wife and myself. We had a good holiday and things went well as we expected.
DearCaroline, I'm back in Abu dhabi.
Thanksfor the wonderful trip.
Thestaff, food, tour agent are all good.
Thankyou!
Thankyou Caroline,
Iappreciate all your help and assistance to us. We enjoyed it
Thanking You.
Yogesh
Hi caroline, will be leaving from narra now! Everythings fine!
Japanis nice, lots of food!
Thankyou!
We r all v satisfied by yr arrangements.
Tomorrow we plan to go to gotemba factory outlet that's cheaper shopping place and spent whole day there.
[23:49, 2018年10月27日] James Novaland Tours: Thanks for ur feedback
[23:50, 2018年10月27日] James Novaland Tours: I will let the tour guide no about ur comments, he will love to hear it
[23:52, 2018年10月27日] James Novaland Tours: Sure, there is direct bus transport from shinjuku station to gotambe outlets
[23:53, 2018年10月27日] Amit qj102882: We really had v nice time with him..
He was a v knowledgeable person indeed
Most senior in age amongst us but v v fit and agile yet an icon of Japanese modesty
Highly recommended!
The trip has been great overall. There are always some things you might change if one could do it over again. But it has been an educational and interesting trip. Many thanks for all of your help making it a special one for us!
Best,
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 | The itinerary put together by Lynee, our tour consultant, was just perfect. We were able to see all the must see places at each of the location. | |
Tour Guides | Command of English | 4 | The command of the English of the tour guides was okay. |
Knowledge of Subjects | 4 | Tour guides were well verse in the history of places the we visited. | |
Ability of Explain | 4 |
| |
Attitude | 5 | All tour guides were very pleasant, friendly and helpful. | |
Flexibility | 4 | Very flexible. | |
Drivers and Cars | 4 | The vehicles that we were in were clean and well kept. Drivers were very professional. | |
Hotels | Location | 5 | All hotels booked were in a good location close to restaurants and shopping. |
Comfort | 5 | Hotels were clean with comfortable beds. In Busan, we were upgraded to a suite room which was great. | |
Sights or Activities | Worthiness of Visit | 5 | All suggested sights were very good and well worth visiting. |
Meet Your Interests? | 5 | Yes | |
Too Tight or Too Loose? | 4 | Enough time were allowed at each sight location. | |
Meals | 4 | Breakfast at the hotels were very good with good variety. The best breakfast was at Shilla Stay in Jeju and Novotel in Busan. Provided lunches were good as well. | |
Public Transportation (train, flight, cruise, etc.) | 5 | The bullet train ride from Busan to Seoul was on time and very relaxing. | |
Any Other Aspect | 4 | Everything went well with our planned trip. No complain at all. | |
Overall Score of the Whole Package | 4.5 | Highly recommend Novaland Tours to family and friends. | |
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Tour Guides
Command of English
4
Knowledge of Subjects
5
Ability of Explain
4
Attitude
5
Flexibility
5
Drivers and Cars
4
Hotels
Location
Comfort
Sights or Activities
Worthiness of Visit
4
Meet Your Interests?
4
Too Tight or Too Loose?
4
Meals
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package
4
Hi Emma,
Thank you for helping us withour trip. It turned out really well overall after the initialhiccups. I just wanted to let you know about a couple things:
·The 2ndguide in Seoul (Thomas Kim) was really good. My mom liked him the best of allthe guides we had in Korea by far and she's traveled quite a bit and is verypicky.
·A largetaxi in Jeju is much more costly than 2 small taxis -- for example, our farefrom our hotel to the airport was 23KRW vs 11KRW total for two small taxes fromthe airport to our hotel.
Thanks foreverything. Hope you enjoyed the company vacation!
Lynda
We got off the ship much earlier than we thought we would and Tony was there waiting for us.
Thank you for the great tour and for hiring such top notch guides.
Margie Moore
Hi Doris,
Yes we are back home safely and getting back into the normal routine.
I have completed your survey below and will respond further with some feedback about our trip.
Overall it was excellent and we very much appreciate all the time and effort you took in making this tour so enjoyable and memorable. Thank you.
I will get the feedback to you as soon as I can but in the meantime please see my ratings to your survey below.
With thanks and kind regards,
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Extremely helpful, professional, efficient and cooperative. Did an outstanding job | |
Tour Guides | Command of English | 4 | Some better than others but overall they did a great job particularly Mr Masaaki |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 | Better description of how to get to the some hotels would have been helpful |
Comfort | 5 | All excellent except Hida Hotel as the room was old but the bathroom was nice | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | We could have done with a couple of extra rest days as some tour days were long with a lot of walking | |
Meals | 5 | I would have like breakfast included in the quoted price as it would have made it a little easier and would have been paid up front rather than having to take cash to cover this expense | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | A wonderful experience | |