NLT-240616-YCA135083 [Jun 27, 2024]

Hi Helen,

 

Everything went well thank you! Thedriver was great. 


Thank you,
Latisha
NLT-240616-GJ136252 [Jul 3, 2024]
Excellent, VERY HELPFUL! 
Grace, thank you again for your time and patience with us!!!!
Mike DiGiorgio and Beatriz Ching
NLT-240614-YJ133500 [Jun 26, 2024]
Thanks Helen.. its a pleasure with Novaland and your assistance
NLT-240614-MJ138137 [Jun 14, 2024]
the guide and driver today were superb. Ayumi was not only knowledgeable but a pleasure to  be with.
NLT-240613-NJ138590 [Jun 16, 2024]
It was amazing! Our driver was great! He was extremely friendly and had us moving to make sure we made everything on time! Thank you so much!
NLT-240613-GJ137799 [Jun 15, 2024]


Thank you again for making this happen! 

Perfect!!  Thank you for all your help at the last minute. 

NLT-240612-QJ136507 [Jun 21, 2024]

NLT-240611-VC129721 [Jun 29, 2024]
Tour guide Mr. Ricky was observant and responsive to the different needs of individuals in the group. Coordinating the additional guides at Jiuzhaigou so that our needs were well met. 
NLT-240609-JJ131348 [Jun 19, 2024,  from America]

Family Vera:

We had a wonderful time
Thank you for this trip Joanna


Family Echo:

Well done , Joanna,this trip was beyond our expectations. Thank you so much for all your prompts assistances and services. We will definitely recommend your service to our peers in the future and more of our future destinations as well

Family Lily&Pearl:

I do want to share we really liked Toshi Kenda as our guide. She was very accommodating and we can tell she had a plan to maximize our time. Also was very kind to help my mom out. Please share that with her company. 
Partly our fault for not looking up Ghilbi studio and differences in the types of tickets- we found without their premium tickets there were places we could not access(just an FYI for your future planning with other guests). It was still a lot of fun and we had an amazing time. Definitely will use you guys in the future for Japan tours and will recommend to others. Thanks.

NLT-240608-KJ133841 [Jun 11, 2024,  from America]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 

Tour Guides

Command of English

5

 

Knowledge of Subjects

5

 

Ability of Explain

5

 

Attitude

5

 

Flexibility

5

 

Drivers and Cars

4

 

Hotels

Location

5

 

Comfort

3

car was very warm most of the time

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 

Meals

5

fun experience trying new things

Public Transportation (train, flight, cruise, etc.)

n/a

 

Any Other Aspect

n/a

 

Overall Score of the Whole Package

5

 
NLT-240606-CJ137419 [Jun 14, 2024]
See below.
--

Kris Hartojo

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

5, 3

First number is for Tokyo Guide (Toru). Second number is for Osaka/Kyoto Guide (Yuki).

Knowledge of Subjects

5, 3

First number is for Tokyo Guide (Toru). Second number is for Osaka/Kyoto Guide (Yuki).

Ability of Explain

 5, 3

First number is for Tokyo Guide (Toru). Second number is for Osaka/Kyoto Guide (Yuki). 

Attitude

5

 

Flexibility

 5, 4

First number is for Tokyo Guide (Toru). Second number is for Osaka/Kyoto Guide (Yuki). 

Drivers and Cars

 5

 

Hotels

Location

5

Novaland only responsible for New Otani in Tokyo.

Comfort

5

Novaland only responsible for New Otani in Tokyo.

Sights or Activities

Worthiness of Visit

3

The downside of picking a preselected list of sites to visit is we ended up going where everybody else is going. I think in the future we would rely more on local guide to recommend itinerary instead. However, this requires us to "know" and/or "trust" the guide. This may not be doable.

Meet Your Interests?

3

 

Too Tight or Too Loose?

3

 

Public Transportation (train, flight, cruise, etc.)

4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

4

 




NLT-240606-AJ135889 [Jul 5, 2024]

Hi Amina, thanks for all your arrangements, we have enjoyed our Japan trip. 

For forward planning to get a sense of budget, can you pls advise the estimated costs for a trip to Italy for 4 pax? Targeting Rome, Florence and Venuce. Just a high level estimate will do. Thanks.

NLT-240605-YJ138037 [Jun 15, 2024]

Dear Helen - we enjoy very much our Tokyo day - Our tour guide Nick-San is very good , careful and detailed oriented - 

Again thank you so much Helen to make our journey wonderful and stress free - 

You are very good and talented good care of all our needs -

Again thank you so much -

NLT-240605-NJ137602 [Jun 6, 2024]
We took Novaland tours to visit Fuji mountain & Hakone in Japan. The tour coordination was awesome. The driver & guide assigned were so friendly & accommodated to all our needs. 5 * star to Novaland tours.
NLT-240603-CJ137403 [Jun 6, 2024]
Hello Cindy. Sorry for not replying sooner. We just finished our tour. Everything went well and we all had an enjoyable time. Thanks very much for your assistance. I hope to get your service again in the near future.


Jane

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