NLT-190320-JJ93044 [Mar 25, 2019]
Hi Lily, 


How are you? Sorry I haven't got back to you. 


The trip to Japan was wonderful. We had a great time. The guides were excellent. I would not change anything except maybe adding more days to the trip!!! I am happy to have visited Japan. You and Novaland made this experience precious and unforgettable. I will come back to Japan again. 


Thank you lily. Please convey my best to both my guides. Do let  them know that they took care of us very well. 


Thank you again. 


From,
Maneeta & Sania 
NLT-190320-FJ109900 [Mar 29, 2019]
Hi Alice,

thank you for assist u on our holiday. the service from your team are excellent.

I attach photo that you can use for the video

look forward to receive the result

Cheers,

Dony 

1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant

 

Tour Guide
Command of English
 3.5

 

Knowledge of Subjects
 3.5

 

Ability of Explain
 3.5

 

Attitude
 5

 

Flexibility
 5

 

Driver and Car
 4.5

 

Hotels
Location
 5

 

Comfort
 5

 

Sights or Activities
Worthiness of Visit

 

Meet Your Interests?
 4

 

Too Tight or Too Loose?
 4

 

Meals
 4

 

Public Transportation (train, flight, cruise, etc.)
 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package
 4

 



NLT-190320-BK107840 [Apr 2, 2019,  from America]
Hi Bruce,
Jade Kim was a great,laid-back tour guide, he showed up on time at the hotel, had a roomy van for transportation; amenable to change schedules when all of us are tired; recommending appropriate food for lunch. and of course the knowledge of old history sites and treasures were abundant. It was overall very good experience and I do recommend him for other English speaking families. 
NLT-190319-JJ108931 [Apr 7, 2019,  from America]
Hi Lily,
We got home last Wed(4-3).
Our trip to Japan was enjoyable .
Our tour guides are very knowledgable
and good singers. The drivers are safe 
conscious. Thanks for your help in making our trip memorable. One feature
was lacking—-Imperial palace was closed on the day we were there.


Regards,
Perla
NLT-190318-WJ104458 [Apr 8, 2019,  from United Kingdom]
Hi Nick 


Please tell Whitney we are had a great time & really enjoyed Japan!


Tokyo was fantastic, busy day & nights with all the hustle & bustle !! Seeing Mt Fuji was incredible though we only got to the first Station. 
Have to say the hotel in Hakone on the shore of Lake Ashi with the spectacular views was incredible!! one we will never forget 
Takayama was different with the Hida Villages & more relaxing ,tranquil.
Kyoto we loved!! ( hotel perfectly situated beside waterway full of cherry blossoms!! )
Osaka is great too. Loads of cherry blossoms everywhere. 


All the tours have been great & the itinerary she prepared has worked out very well for us.


 I tried to email but for some reason they got stuck in the outbox. 


Please thank Whitney for us, all her hard work has made our holiday a truly wonderful experience in Japan.


Best regards 
Jacqui
NLT-190318-EK100663 [Mar 23, 2019,  from America]
We visited Seoul with our family for a week long visit and I’ll admit I wasn’t sure what value a private tour would bring. We were with Charlie and it made such a difference to have a local bringing us around. I would highly recommend him as someone to help navigate the traffic (!) and he knew the best local spots to eat that you would never stumble across on our own. In addition he was just a fun person to be around and we enjoyed getting to know him.
NLT-190316-XC105664 [Apr 3, 2019,  from United Kingdom]
Hi Caroline,

Just wanted to let you know that everything in Hong Kong went really smoothly and Bill (and the drivers) were excellent guides, we highly recommend them.

We are at the airport waiting for our flight to Nagoya.

Many thanks and Regards 
NLT-190307-BK109203 [Mar 16, 2019,  from America]
Hi Bruce,

We had a great time in Korea. Our guide Freddie provided outstanding service- he exceeded all expectations and maximized our time in Korea. From pick up to drop off at the airport he really took good care of us. Very polite and welcoming. He went above and beyond. We lucked out on our guide and would always have great memories of our time there. All thanks to him.
NLT-190225-WJ96986 [Feb 28, 2019]

NLT-190223-EK107423 [Feb 26, 2019]
After our business appointments in Seoul, my colleague and I had a very memorable travel / vacation in Seoul and Suwon. We visited the Hwaseong Fortress and I was very impressed how Korea has restored this site. Our lunch was so tasteful as we tried korean beef. It was also my first time to try authentic kimchi. 

One would recognize the importance of heritage sites as these are a testament of how rich Korea cultures are!

Our travel was possible through the efficient Novaland Tours and of course, Charlie Kim, a very dependable, friendly, and articulate tour guide!
NLT-190219-NJ109156 [Feb 19, 2019,  from United Kingdom]
very nice...so impressed. I would recommend it. 
NLT-190219-MJ104111 [Feb 19, 2019]
Hello Ms. Melody,

Good day!

Please find attached comments/evaluation for our Tokyo trip with you.
Actually for overall rating, their services was very satisfactory, just on the last day when one of the driver did not come on time, but at least for around 30 mins only and it was good that we had enough time before the flight. 

Another thing, I was not aware that the English Guides were just for a day, that they are not coming back in the next days... it was actually okay, but I was not able to prepare for their tips :) especially the one in our bus, Ms. Eri... as i have to run to the hotel reception to see the check-in flow of the participants and the distribution of the of room keys... 

For the hotel, well they too are very accommodating... my contact has help me from day 1 to last day.  They had prepared a separate venue for all our meetings even if we did not request for it, we just wanted at the lobby but maybe they thought were too big, they gave us a venue for meetings and instructions.  For the breakfast, they prepared a venue just for us,,,,  some has left things in their rooms, like cellphone, jackets, boots, etc., they are sending it to me here in the Philippines  to be distributed to the owners.

Our 4 days and 3 nights was not enough to cover Tokyo, but its all what the company gave, at least we have :)  and the trip was very worthy.

Again, thank you for being part of this trip.

We wanted to see the movie you prepared but we could not open it, hope you can send another file where we can open it easily.
I will collecting photos, will send it to you once done.

Again, thank you for being part of this trip.

With best regards,
Melit

NLT-190217-QJ106278 [Mar 4, 2019,  from America]

Susan Primiano

Mon, Feb 18, 10:33 PM (7 days ago)
 
to me
Had a great time yesterday. We tried the ramen yesterday. My little one love ramen.  Also tried the eggroll in the fish market.  Thank you so much.  Tour guide was great. He really explained a lot in each of the places we went.  We all fell asleep early when we got back to the hotel. Good sign my kids enjoyed too. 

Susan Primiano

Feb 24, 2019, 8:26 AM (1 day ago)
 
to me
We had a wonderful time in Japan. Thank you so much.  I have dropped wifi devise at the post office at the airport.

Susan Primiano

Feb 24, 2019, 8:26 AM (1 day ago)
 
to me
We had a wonderful time in Japan. Thank you so much.  I have dropped wifi devise at the post office at the airport.
NLT-190214-YK108434 [Feb 23, 2019,  from Canada]
Hi Helen - we are presently in airport bus 6009 now going to Ter 2 . All went okay and yesterday we enjoyed the Korean Folk village activities after lunch. Generally the tours gets over earlier by 4 or 4/30 pm giving us some time to venture on our own to many shopping and happening places in snd around Seoul using metro train. Vegetarian meal for my wife was a challenge and she was getting the same stuff for lunch in the tours but yesterday lunch was good as the tour guide took special care for her to get some different veggie stuff. On the whole we enjoyed Seoul very much and I believe covered most of the most of the important attractions. Seoul is a beautiful modern city with good infrastructure and facilities. We loved the people and the city. Thanks for all the tour arrangements. Now back to reality with a long journey to Toronto.
NLT-190211-NJ108630 [Feb 12, 2019]
We all had fun!! Thank you very much, Nick.
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