Hello Whitney,

I would like to thank you for your diligent service in planning our trip. Everything within your control was well planned and executed. We also want to thank you for being so timely in replying to our emails, we are not sure how you do it but it was impressive.

That story is in contrast to the amazing service we received from everyone else who supported us from Novalandtours. Mr. Hasseine (please forgive any misspelling of names) the person in Cairo who picked us up meet us before we went to baggage claim, walked us through everything, explained our whole program in Cairo during our ride to the hotel, gave great recommendations, came to pick us up, walked us through all of the security at the airport, showed us how to access our hotel when we return and really did everything he could to make sure things went smooth.

Ms. Nihal Nabil was our guide for our two days in Cairo. She was very professional and informative. At each site, we went to she gave us background information of what we were going to see and helped us build our knowledge so we could apply it to our observations. She stayed with us during the exploration of each site and then gave us time to explore further. She was also very helpful and guided us through the market. Ms. Nabil gave us some freedom and flexibility to alter the day to our preferences.

Mr. Mohamad El Beheiry had a true passion for supporting his guests. He met us at the airport on time and went through our program in Luxor on the way to the hotel. He also provide some additional options about things we could see or do while in the city. He had us sit and relax while he worked with the front desk staff to check us in and when all was done explained that Mr. “Akbar” would be guiding us over the next two days. He showed up the next morning to introduce us to our guide. He actually showed up at different points in the day just to make sure things were going well. He took our laundry and had it done one day. On another, he came to pick us up to take us to a local restaurant for dinner. This was all well above and beyond what was required of him. Mr. El Behairy was truly exceptional in the service he provided.

Mr. Akbar was very informative and knowledgeable. He first took us to the Valley of the Kings and Valley of the Queens. He helped us to build an understanding of what we were about to see and then gave us the freedom to explore each of these sites on our own. He has been guiding for the past 30 years and pointed out many things as we were traveling from one place to another; helping us to get a better grasp on the culture and city. We expressed a desire to see some local artists.  Mr. Akbar then took us to a local artesian shop to see how the weaving was done by the locals. He also took us to a papyrus gallery. We enjoyed both of his suggestions. When touring the Luxor Temple and Temple of Karnak, he taught us how to read the hieroglyphics. He was very friendly and worked to meet all of our needs.

The service and planning for our trip were exceptional. We are extremely pleased with your detailed contribution in managing our trip. We look forward to working with you again in the future as we plan other excursions around the world.

I really appreciate the extra advice you gave me. It makes the world of difference having such a caring travel agent. If there’s anything else I need to do or and sage advice, give me a call

All in n all it was a great trip. I spent too much money but hey it was on my bucket list. Upper Egypt was phenomenal. I’ll remember it always. I’ll send you pictures next week as I get them sorted out.

Thank you you are wonderful. I’ll be referring lots of people to you.

Dear Mona,

I wanted to thank you and Nobu for the wonderful 2 days in Osaka and Kyoto.

Nobu was amazing, and she was very kind and patient in accommodating our needs. My Mom lost her hearing aid and Nobu so kindly went back to various stops, and helped us look for it.
She was very knowledgeable and really wonderful.

Thank you again.
Sylvia

Hihi, 

thanks for the fantastic arrangement for the transport and the Drivers. 

We have enjoy the trip.

Alex was a greatguide! We had a great experience on our first day. I was so happy to havesomeone pick us up at the airport after flying so long.

In Phnom Penh: Lee is a very nice guide!! (Although difficult to understand at first, but we’ve gotten used to his accent ) He is very knowledgeable and has some interesting and sad stories of growing up here under the Khmer Rouge. We are having a free day today which is nice to relax a bit. Thank you!