Hi Cindy,
Miyano’s service is very good. He brought us to a nice local lunch which is very reasonably priced and even extended the tour to end at 5.30pm to make up for lost time on the journey to Mount Fuji.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very professional, courteous and focused on our tour requirements. Follows up promptly. | |
Tour Guides | Command of English | 5 | Brian and Jino both had excellent command of the English language. |
Knowledge of Subjects | 5 | Each guide provided background and context for each set we visited and both compared and contrasted with other locations we visited. The history and culture of Korea came through with every aspect of each activity. These gentlemen were clearly focused on and thoroughly enjoyed sharing the history of Korea and her people. | |
Ability of Explain | 5 | Each guide spoke in clear and uncomplicated English and were excellent story tellers. | |
Attitude | 5 | Very friendly and professional. Positive and upbeat. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Excellent drivers. | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 | Each restaurant showcased and highlighted a special aspect of Korea's cuisine. | |
Public Transportation (train, flight, cruise, etc.) | 5 | The train experience was beyond compare. Right on time. Comfortable. And an excellent way to travel from Seoul to Busan. | |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5+++ | The tour more than met our expectations. Overall, it was a tremendously wonderful life experience. | |
Hi Cindy,
Yes we enjoyed our holiday and happy to provide below response.
The tour guides were great and I am already thinking of our next Japan trip (this time with more antique shopping )
Cheers,
SL
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Prompt and knowledgeable. Accommodates the many questions and changes. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 4.5 |
| |
Ability of Explain | 4.5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 4 |
|
Comfort | 3.5 | Some of the rooms are too small. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | Just right |
| |
Public Transportation (train, flight, cruise, etc.) |
| Just Perfect! | |
Any Other Aspect |
| Impressed by the tour guides, all are locals and they really made a difference with their insider knowledge and first class service attitude! | |
Overall Score of the Whole Package | 4.5 |
| |
Hugs, Edda Stark
Hi Cindy-
I filled out your form below. Overall, we had a great trip and really appreciate everything you did for us. I will highly recommend your services to friends and family who plan to travel to Korea!
Best,
Heidi
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | ||
Ability of Explain | 4 | Sometimes the guides were difficult to understand due to their accents and word choices. | |
Attitude | 5 |
| |
Flexibility | 5 | ||
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 | We did not find Jeunju as interesting as Seoul or Busan. |
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) | 5 | Flights to and from Jeju Island were on time and went smoothly | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Overall, we had a wonderful trip. | |
Dear Cindy,
Thank you for your tour arrangement.
Everything was good except the weather.
It rained heavily on 19th for Kyoto tour and
slight rain on 23rd for our Tokyo tour.
Your guides were excellent and so was your arrangement prior to departure.
I will recommend your tour to my friends who will travel next time.
I totally enjoyed my trip this time and I hope to go again in the future.
Thank you again and I have answered your request below.
ARIGATO GOZAIMASHITA
Rehka Soman
Administration
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Cindy) | 5 | Everything arranged so well that there no worries by client. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | NA | Client arrangement |
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Cliet would have liked more time but rain disturb some sights | |
Meals | NA | Client arrangement | |
Public Transportation (train, flight, cruise, etc.) | 5 | JR 7 day rail pass was very useful for travel | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 55/55 |
| |
Hi Whitney,
I’m very pleased with Novaland services. Everyone is friendly, punctual, knowledgeable and Well communicated . Thank you so much for making my vacation stress free.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | beyond expectation | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 | ||
Ability of Explain | 4 | ||
Attitude | 5/4 | Roger=5, Javier=4 | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Hi Whitney,
Sorry it took me a few days to complete your questionnaire.
I was not yet back from the trip when your email arrived.
Thank you so much for your kind assistance - we are planning to come back with our husbands next year and will definitely be in touch with you for planning.
And Machiko was such a wonderful guide and we felt like family with her by the end of our time together.
All the best,
Anita Langer
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | We could use one more night at Benessee House, but that was not the travel agency’s fault. We will take the responsibility. ^-^ | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 | Thank you for your valuable assistance. | |
Mr. Fauzi is an excellent guide and tour leader! I am having a wonderful experience here in KL. Thank you!!
Mike
Mr. Yuki was a great Sensi(Japanese for teacher). We had a spectacular time in Kyoto with Ms Maikkio.
All organized by the most woderful Ms. Whitney from Novaland. I usually do not leave reviews for anything because they almost never get posted or help anything. Yet in this case i must sing the praises of Novaland Tours.
I am highly satisfied with Novaland Tours. So much so i booked another trip within this trip to Mylasia, also organized by Ms.Whitney.
5 stars all around...use Novaland Tours. You will be happy you did. I surely am so! Blessings to all!
Hi Whitney,
Sorry for the late reply. My friends and I feel this was the best trip we had in years. We all enjoyed it very much and there are no words to describe the feelings. On behalf of my friends, I would like to thank you for a wonderful Job and your team in Bali for taking care of us very well.
Best regards,
Sri
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | We are very happy with Whitney's professional services. As always, she did a wonderful job from day 1 to the last day. Without her wonderful service with personal touch, we wouldn't have enjoyed our get together so much. | |
Tour Guides | Command of English | 4 | He did a good job and his English was good and understandable. |
Knowledge of Subjects | 5 | Very good. | |
Ability of Explain | 5 | He did an excellent job and also has a good sense of humour. | |
Attitude | 5 | Partha is an excellend Guide and a good human being. He was very understanding with our needs and went out of the way to accommodate us. We were lucky to have him as our guide and everyone liked him. | |
Flexibility | 5 | He is very understanding and always willing to help us. | |
Drivers and Cars | 5 | The airport pickup and drops were good. But we would like to give credit to our bus driver for his patience and excellent driving and smiling face. | |
Hotels | Location | 5 | Both hotels were excellent. Services were good. |
Comfort | 5 | Very good. | |
Sights or Activities | Worthiness of Visit | 5 | Amazing experience. |
Meet Your Interests? | 5 | Yes. | |
Too Tight or Too Loose? | 4 | Too tight on 2 days... mainly because of the traffic jam in Bali. Otherwise, it would have been more relaxing | |
Meals | 5 | Excellent choice of restaurants and choice of food. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | 5 | The overall experience from the arrival to the departure were good. Everyone said the the whole tour was beyond their expectation. Thank you. | |
Overall Score of the Whole Package | 68/70 |
| |
Our travel consultant Alice is excellent, as well as all the hotels.
Noriko guide is quite helpful.