1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark (1-5) | Advice or Remark | |
Travel Consultant | 4 | ||
Tour Guides | Command of English | 3 | Two of the guides were excellent, but one, Mr. Chen, had difficulty |
Knowledge of Subjects | 4 | Two of the guides were excellent, but one, Mr. Chen, had difficulty | |
Ability of Explain | 4 | I think the issue of Pearl Harbor was a result from Mr. Chen being unable to explain what we needed to do. | |
Attitude | 5 | Everyone was willing to help | |
Flexibility | 5 | Very willing to go to additional locations I had not mentioned | |
Drivers and Cars | 5 |
| |
Hotels | Location | N/A |
|
Comfort | N/A |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 | More than and the guides were able to suggest areas and added my suggestions | |
Too Tight or Too Loose? | 5 | Just right and gave me time for an explore. | |
Meals | N/A |
| |
Public Transportation (train, flight, cruise, etc.) | 3 | The flight to Hawaii being cancelled was a big issue but the cruise dinner was nice. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 47 | ||
The table for our Tokyo trip is filled up here:
Sincerely,
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Fast and responsive Able to suggest activities that would appeal to us | |
Tour Guides | Command of English | 4 | Decent. |
Knowledge of Subjects | 4 | Good. The locals tend to be more interesting given that they are able to tell us more about the local way of life/interesting facts. Natsuko for the Takayama tour was great. | |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 | Cars were comfortable and spacious. Driver for the first day (airport arrival transfer) was slightly delayed - had to wait around 15 minutes for him to arrive at the waiting point. | |
Hotels | Location | 5 |
|
Comfort | 5 | Really enjoyed the ryokan stay | |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 3 | Felt slightly too packed/chaperoned in the end, next time we may cut down on the number of days of guided tours. May opt for more free and easy days. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Fuss free, all details mapped out for us which we appreciated | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Sincerely,
Zi Yao
Dear Helen,
The trip was excellent, thanks for the good coordination. The WIFI device has been put in the mailbox in 18th night.
Here is the filled up form:
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English |
| NONE,Chinese-speaking driver |
Knowledge of Subjects | 5 | ||
Ability of Explain | 5 |
| |
Attitude | 5 | Good driving skill, friendly and helpful! | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | A big and comfortable car for 5 of us. The driver cleaned the car everyday. | |
Hotels | Location | 5 | Due to budget and late booking, we were satisfied with the accommodation. |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 | Some places with activities, such as the theme park can have more time in with less other sights within a day. | |
Meals | 4 | ||
Public Transportation (train, flight, cruise, etc.) |
| Nil | |
Any Other Aspect | 5 | The process of finalized the plan was pleasant. Joanna is helpful and responsive. | |
Overall Score of the Whole Package | 5 | Without the hazel of logistics, we enjoyed the trip!Will consider to have Novaland again in next family trip! | |
Hi Whitney
The following is for Kumiko AIZAWA who is our guide for Tokyo.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | Kumiko Aizawa |
Fantastic | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 | See below | |
Overall Score of the Whole Package | 5 |
| |
Kumiko is wonderful! She took great care of us. My husband fell ill at Harry Potter tour. She helped to get a transport for him and ensure he is well taken care of.
I am impressed that she takes the initiative to check the weather for our daily itinerary to ensure that we enjoyed the visit and saw the best of sights. She sought our opinions on what we wanted to eat for our daily meals, makes suggestions and helped us to make reservations. She ensure we know our way around when she is not with us.
She ensure the whole group are together and safe with constant engagement with us.
Overall Kumiko had been a great guide to us all!
Regards
Cindy
Looking forward to working on many more trips together
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 3 | Others all good, but hard to understand Chi |
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 | Geisha show was not good |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
|
| |