Thank you again for your awesome coordination of my dream vacation! From the scheduling of each site to safe travels to and from each site, the trip was perfect. The guide you selected, Mohamed Amen, was superb and provided excellent insight into each site we visited! I really appreciated having him on the entire trip! It really helped to make the trip extra special!
Kudos also to our primary driver Husein Younis! He transported us to the majority of sites and was a great compliment to Mohamed!
Also a thank you to our airport coordinator who expedited each airport arrival and departure!
All in all, it was a fantastic trip! Thank you again for providing such a dedicated group to support me on my trip!
See below for my scores in the chart! I gave the trip a “100”!
Thank you!
Donna
[9:06 pm, 13/08/2022] Caroline: Hi Alice, great first day with Sunny - super friendly, experienced and knowledgeable and the driver was really smooth and great too. Thanks! They’re with us for Cameron Highlands and the guide will change for Penang and Langkawi.
[6:35 pm, 17/08/2022] Alice NovalandTours: Have you enjoyed your walking tour in Penang and today's Langkawi tour?
[6:37 pm, 17/08/2022] Caroline: Penang’s walking tour was superb - excellent guide, who was v experienced and knowledgeable, thank you!
[6:38 pm, 17/08/2022] Caroline: The tour in Langkawi today had really good activities - especially the Laman Padi which had an amazing in house guide and the underwater world was great too. The driver gave a really delicious recommendation for lunch with local food so we were really pleased with that.
[11:14 am, 18/08/2022] Alice NovalandTours: Have you doing the mangrove boat tour smoothly?
[2:03 pm, 18/08/2022] Caroline: Yes, it was amazing! Just finished. We saw so much during the tour and the guide plus boat driver / helmsman were both great, thank you!
[2:03 pm, 18/08/2022] Caroline: Very well planned
[4:24 pm, 18/08/2022] Alice NovalandTours: Glad to know that!
[5:33 pm, 19/08/2022] Alice NovalandTours: Hi Caroline, How is today's tour? Have you received the refund?
[5:34 pm, 19/08/2022] Caroline: Hi Alice, tour was lovely, thank you! God was kind to give us good weather
Hi Helen -
We’ve had a fantastic trip! The rental car and self-guided trip was truly the way to go. Please thank Elias for compiling the road book. We followed almost all of his suggestions and found the pace he laid out very conducive to experiencing great sights and hikes. Usually, we’d leave the hotel at 9am and get to the next one at 5pm.
Hi Whitney,
My score is given below.
Thank you.
Sri
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent customer service. Always gave positive and feasiable response to queries. Was available to answer our concerns 24x7. Will continue with her. Fully satisfied. | |
Tour Guides | Command of English | Brian 4,Paul 4, Jay 3 |
|
Knowledge of Subjects | Brian 5, Paul 5, Jay 4 | Brian & Paul fully understood and explained questions well. Jay needed time to understand. | |
Ability of Explain | Brian 5, Paul 5, Jay 4 | Paul had lot of knowledge. Brian was well versed with attractions and was able to advise well. Jay only say what is needed. | |
Attitude | all 5 | Great customer service and shown the extra care for our needs. | |
Flexibility | all 5 | They all were flexible to change things or provide alternatives to suite the needs and weather situations. | |
Drivers and Cars | 5 |
| |
Hotels | Location | Lotte 5.. Ramada 5 | both are in good locations |
Comfort | Lotte 5. Ramada 4 | Lotte was excellent. Ramada's customer service was poor. | |
Sights or Activities | Worthiness of Visit | 5 | It was as expected. |
Meet Your Interests? | 5 | we visited all the required sites and made adjustments accordingly, mainly due to the weather | |
Too Tight or Too Loose? | 4 | 4 is given only because of the climbing needed to do ;) | |
Meals | 5 | Enjoyed the Korean food.. thanks to the Guides. | |
Public Transportation (train, flight, cruise, etc.) | Flight 4 | No comments | |
Any Other Aspect | no | Fully satisfied. | |
Overall Score of the Whole Package | 121 /130 |
| |
So we ended up having a great time with Mr. Kim.
Thank you again for a wonderful time in Korea! We loved it and will definitely be coming back and using Novaland! We've been telling all our friends how great Brian and Mr. Kim have been.
Regards,
Alex & Anna
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 5 |
|
Comfort | 5/4 | The hotel in Izmir was a 5, the one in Istanbul a 4 (it was a bit old and worn, but excellent rooftop restaurant). | |
Sights or Activities | Worthiness of Visit | * | 5 - Izmir sights/activities; 3 - Grand Bazaar (probably did not need a tour guide for this, would have been better to do on own); 4 - Haiga Sophia/Blue Mosque (was great to have a tour guide explain things here); 3 - Cistern (it was OK, not much going on here. Did not need a tour guide for this); 2 - Bosphorus boat tour (food not very good, entertainment show short, not much to see); 4 - Tower (great views and history, nice to have tour guide along to show and explain things). |
Meet Your Interests? | * | see above | |
Too Tight or Too Loose? | 4 |
| |
Meals | 5+ | The cooking class in Izmir was excellent. The family agrees that this event was the highlight of our trip. | |
Public Transportation (train, flight, cruise, etc.) | 3 | The local flight baggage weight limit was less than the international limit, which is what our baggage was packed to. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4+ | Izmir was an excellent mix of sights, history, activities, and wandering around time. Istanbul was fun and a lot of things to do. There were some sights that were better off seen on our own, and some that were crucial to have a tour guide. | |
Our private tour to Jordan with Novaland was excellent. Joanna was a huge help and had excellent communications with us. She helped me create the exact trip we wanted. She was always available with answers to any questions, before and during the trip. The driver and guides she booked for us were excellent and we couldn’t have asked for an easier trip in a country that was totally new to us. I will definitely use them again!
Read less
[23:51, 6/20/2022] VAW124153 Keith: Everything is as expected so far.
[23:53, 6/20/2022] VAW124153 Keith: Guide and driver are nice, and punctual.
[12:24, 6/21/2022] Doris NovalandTours: Sounds nice☺️
[20:48, 6/21/2022] VAW124153 Keith: The martian dome is really cool!
[20:50, 6/21/2022] VAW124153 Keith: The view from our bed.
[20:55, 6/21/2022] Doris NovalandTours: So awesome!!!
[20:56, 6/21/2022] Doris NovalandTours: How about Petra tour? I believe you've taken many pics
[21:13, 6/21/2022] VAW124153 Keith: I'll send you the link to my photos when I get a chance.
[11:12, 6/24/2022] VAW124153 Keith: Other then the border hiccup, everything else was exactly what we wanted and expected. The hospitality in Jordan as a whole was amazing. In Amman we were upgraded to a sweet. Everyone from the tour guide and driver to store managers were very friendly. At one stop the owner sliced up a fresh watermelon for us, it was the sweetest and juiciest I ever had. I was given more tea over the 4 days then I have drunk in decades. Our guide took care of everything and made suggestions to improve the experience such as a sunset camel ride in Petra. Overall, we were very happy with the trip and really appreciate your consistent follow up. Even though we never met, it was good knowing I had a friend who had my back. Thank you for everything.
[11:13, 6/24/2022] VAW124153 Keith: * the sunset camel ride was in Wadi Rum.
The driver was excellent, and the tour guide was absolutely amazing.
Thank you again.
Joanna from Novaland was amazing! Always easy to reach, very helpful and knowledgeable with our tour and arranged it all to fit within our very short time frame. I highly recommend this company for custom tours!
Awesome travel consultant. Took personal care of us before during and even after the trip )with little odds and ends). Tours were organised and there were no loose ends. Guides except for one, we’re great too. The hotels they chose for us (4* package) except for one-were again superb. As a destination Turkey is absolutely great. Don’t miss.
Wholeheartedly enjoyed the trip and would like to go back again if I find time.
Looking forward to another trip with Novaland.
[17:58, 6/7/2022] Doris NovalandTours: Hi Kim, I just emailed you the contact information of Jordan tour, please check and let me know if you have any questions during the trip.
[20:09, 6/7/2022] VYF123776 Kim: In Cairo now. Mohammad was very nice n professional. All good so far.
[20:28, 6/7/2022] Doris NovalandTours: Sounds nice, enjoy your trip^^
[23:47, 6/8/2022] Doris NovalandTours: Hi, how about the Cairo old city tour today?
[01:25, 6/9/2022] VYF123776 Kim: It was great!!!
Hi Amina,
Thanks for all of your work on our trip to Egypt.
Everything was arranged very well! Sharif, Mohammed and Ahmed were professional, very nice and helpful.
We had a very good time.
Jay