I arranged travel for my family to Japan and worked with Cindy of Novaland Tours in arranging every detail of the tour. I got the best advise from her and a real customized tour for us. The experience turns out to the best and making us want to come back to Japan again. Cindy's professionalism and attention to details made the difference for us on this experience. Even the tour guide that we had, his name is Rauf, gave us an exceptional service.
Cindy is simply the best!! Thank you so much!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Melody was very helpful | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | NA |
|
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 | Niko was not worth visiting. The falls wasnt spectacular either | |
Too Tight or Too Loose? | NA |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) | NA | Melody provided travel directions | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
Dear Mona,
I wanted to thank you and Nobu for the wonderful 2 days in Osaka and Kyoto.
Nobu was amazing, and she was very kind and patient in accommodating our needs. My Mom lost her hearing aid and Nobu so kindly went back to various stops, and helped us look for it.
She was very knowledgeable and really wonderful.
Thank you again.
Sylvia
Hihi,
thanks for the fantastic arrangement for the transport and the Drivers.
We have enjoy the trip.
Alex was a greatguide! We had a great experience on our first day. I was so happy to havesomeone pick us up at the airport after flying so long.
In Phnom Penh: Lee is a very nice guide!! (Although difficult to understand at first, but we’ve gotten used to his accent $9{R]_)R31DF0Y7OA3.png)
) He is very knowledgeable and has some interesting and sad stories of growing up here under the Khmer Rouge. We are having a free day today which is nice to relax a bit. Thank you!
Thank you so much to Novaland who was arranged my holiday while in Hokkaido.
All travel schedules are professionally arranged. Special thanks to private tour guide Mr. Lucky Ando, took us to many interested places.
We are satisfied with the service from Novaland tour and travel.
Best regards,
Erwan Yuris Ang
Yes, we did enjoy our vacation to Japan specially my 8 year old granddaughter. She loves the snow and she said that she would definitely return some day when she is grown up. She also bacame friends with Sam, Our English speaking tour guide. We were very comfortable, he was very good and nice to all of us. He was able to convince us that he knew and familiar with what he was telling us. Except that due to time Constraint we were not able to go and see inside the science bldg in Odaiba. Congratulation for having a man like him in your organization. Because of my reviews, i dont think i still need to fill up your questioner below, i am giving the grade of 5 for excellence of the tour.
As to the pictures, Do i need to send including the various family pictures taken by Sam In his cellphone? Or i’ll just send those taken individually by us only and you request Sam to send those to you directly.
Pls advise.
Hi Whitney,
As requested,please find below our rating for the trip.
Also, for thephotoflash how many pictures can we include here? Thanks again for everythingWhitney, it has been a pleasure.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Whitney has been super accommodating and helpful before and during the actual tour. She has been a big reason why we enjoyed our Japan trip. She has been patient with us during the planning and was professional throughout the whole process. Even when we experienced a bit of problem on our first leg of the tour she was ready to assist us. Two thumbs up. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 5 | The driver for the fuji-gotemba tour was very good. Ride was super smooth and we felt safe during the whole trip. | |
Hotels | Location | n/a | we booked on our own |
Comfort | n/a | we booked on our own | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 3 | the itinerary was a bit too tight. some locations we did not have enough time, including the kobe beef lunch. we only had about 40-45minutes for the lunch (the chef cooks the food in front of us teppanyaki style so the actual time of eating the food is even less). the time in zoorasia was super not enough. only about 1 hour. but overall everything was good. | |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
| we had 3 different tour guides. the first that we had was Yasue Fukuda. She was ok but honestly needs more improvement on managing the tour group. She was informative and pleasant nonetheless. The next one was Neizer Naoko. She was the most cheerful out of the three. She gave the tour positive vibes throughout the whole tour. The last one was Yamazaki Masao (Max). I believe that he was the best tour guide out of all the three. He was easy to converse with and was very flexible and very very knowledgeable (he was game to share trivia and details even outside the tour). We had the best time with him. He deserves praise and is highly recommendable. | |
Overall Score of the Whole Package | 4.5 | The tour was really great. The only thing that we could have improved was the time allotted for each place. The tour guides, being the experts, could have suggested changes on the tour itinerary before it was finalized and before the tour was approved. But nonetheless we were able to cover all the places in the tour proposal. Thank you! | |
Regards,
John Chua
Everything went great on the trip. We had an amazing time and great guides.
Thanks,
Candice Brady
Hi Lynee,
Happy Holidays!! Thank you for helping arranged our trip. We indeedhad a great time and will definitely comeback again.
Regards,
Amy
Whatsapp ：
Nick: Did you have a pleasant trip?
Jason: Good.