We began researching a Japan trip in October 2023 and linked up with Joanna at Novaland tours as our consultant. From our first Whats app call it was clear that she understood what we looking for on our trip and we settled for a private tour rather than a small group tour. We appreciated that from the initial itinerary that we could make adjustments to the tour suggestions made, hotel selection and modes of transport and costs. We had many enjoyable conversations during the planning which never seemed too much trouble for her - in fact we were encouraged to seek advice and ask questions. In their service we were provide with portable wifi, detailed location maps/directions linked to Google maps for the times we had no guide. The two guides ( Yasuko and Remi) provided were both fantastic - good English spoken, including English humour. Excellent knowledge of the sites visited and attentive at all times to our needs ( they brought hot tea and snacks with them as it was cold and wet! !!). It felt more like visiting with friends than being guided. They made adjustments to the itinerary on a daily basis (after discussion) accounting for weather, our preferences and overcrowding,. The changes were very acceptable and their selection for lunch venues provided a local experience and good food. Everything worked smoothly with no problems thanks to Joanna's meticulous planning and personal choice for guides. We cannot fault the service at any stage and have to give Joanna a huge thanks for all the work she put into making it such a memorable experience, exceeding our expectations as the guides provided such a good insight to Japanese culture and lifestyle.
Thank you so much for making the BEST arrangements for us in Japan. Our vans, drivers and guides at both locations Kyoto and Tokyo were so knowledgeable and helpful. It made our trip extremely comfortable and memorable 
Mr. Misaki is an incredible human being who took care of our accessibility and challenging food requirements.
Yumi was very kind and made it possible for us to have a great experience with a private Onsen on a very rainy and cloudy day while Mt. Fuji eluded us.
We’ll ensure to send our friends and relatives your way in the future.
Lastly- please lmk if Novaland arrange tours in Africa and Australia too?
Thanks
Alpa
Dear Helen,
We had a great time in Penang. Would like to commend our tour guide, Sam and the driver for doing a good job.
Thanks,
Lester
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
(Joanna)
5
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
4
Meet Your Interests?
4
Too Tight or Too Loose?
5
Meals
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
None
Overall Score of the Whole Package
5
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Drivers | Command of Mandaring | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4-5 | Mr. Zheng is very professional, nice manners, punctual and resourceful, highly recommend him. We had a good time | |
