Hi Whitney,
Please see responses below.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very good communicator. Responds quickly with clear and accurate information. Provided good ideas and tips to tailor our trip to our preferences. Would definitely recommend to others. | |
Tour Guides | Command of English | 5 | No problems in communication. |
Knowledge of Subjects | 4 |
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Ability to Explain | 4 | Good knowledge. | |
Attitude | 4 | In terms of tourist attractions that are not included in the recommended itinerary, it can sometimes be less comprehensive. | |
Flexibility | 5 | Was always amenable if we wanted to change itinerary. Made some good recommendations to adapt/improve itinerary to our needs. | |
Drivers and Cars | 4 | Driver had an excellent attitude and great disposition. | |
Hotels | Location | 5 | Location in Jerusalem was excellent. Less so in both Tiberias and Tel Aviv. |
Comfort | 5, 4 | Jerusalem (5). Tel Aviv (4).
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Sights or Activities | Worthiness of Visit | 4 - 5 |
We enjoyed learning more about Israel and finally seeing such renowned sites in person.
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Meet Your Interests? | 4 |
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Too Tight or Too Loose? | 5 |
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Meals | 4.5 | For the most part, the food was excellent. One meal could have been better but this has nothing to do with Novaland. | |
Public Transportation (train, flight, cruise, etc.) | NA |
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Any Other Aspect |
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Overall Score of the Whole Package | 4 |
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All the best,
Robbie
We had a great time, we will never forget this awesome experience, thank you so much for all your help and making sure that we were ok, and thank you so much for the discount, I can’t wait to plan our next vacation, we have a thousand pictures we eill go thru them and send it to you, thank you so much again for everything.
Leslie
[8:28 pm, 18/04/2022] Rebecca: I have loved your service!
I just spent the last three weeks in South Korea. I had served there in the military service from 1974 to 1975. I had a bucket list item to return. I found the country to be one of poorest to now one of the top ten economies in the world. I was to originally return two years ago, but because of COVID I was not able to do so then. Lynee at Novaland Tours stuck with me the last two years and we finally accomplished what I had planned beyond my highest expectations. I give a complete thumbs-up to Novaland Tours and recommend them to everyone.
We arrived home safely on Saturday,. I wanted to thank you for providing a great tour and highly recommend Amit Grinfeld as a tour guide. He was not only knowledgeable but really focused on providing us a great tour.
Here is the form Doris. I am happy to fill it out for you. Did you see the cooked Tuna Steaks from the photos? Micah caught the tuna and he was so happy. That was the best tuna we’ve ever had. Thank you for such a successful trip. We will be in touch for our next trip.
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is simply amazing! | |
Drivers | Command of English | 4 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Cars | 5 | All cars were comfortable and air conditioned. | |
Hotels | Location | 5 | The hotel was great! |
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | All the tours were perfect. | |
Meals | 5 | The food in Guanacaste was affordable and tasty. The meal served on the hiking tour was a traditional meal. Simple and yummy. | |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | Charles was available the entire trip if we needed anything. He gave us recommendations on where to take Micah’s fish to be cooked. I definitely recommend the drivers and tours and especially the trip contact person. He was very knowledgeable. |
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Overall Score of the Whole Package | 5 | Thank you! | |
I wanted to connect you with my friends Alyssa and Andrew. They’re both considering Jordan trips over the summer and we had such a great time on ours, I thought that you may be able to help them out!
Dear Helen,
Thank you very much for the information and for your continued demonstrated service excellence.
Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 5 | Helen was SUPERB! She responded to each of our queries within 24 hours and ensured everything we wanted/envisioned for our trip was met! | ||||
Tour Guides | Command of English | 5 | ALL tour guides spoke perfect English! | |||
Knowledge of Subjects | 5 | ALL tour guides were very informative and detailed. | ||||
Ability of Explain | 5 |
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Attitude | 5 | ALL tour guides showed enthusiasm and positive attitudes during our entire trip. | ||||
Flexibility | 5 |
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Drivers and Cars | 5 | Our 28 passenger bus was CLEAN at ALL TIMES! The bus was comfortable/looked new! The drivers were amazing – never felt I was concerned. The drivers provided hand sanitizer every time we got onto the bus | ||||
Hotels | Location | 5 | Great hotels in prime-time locations! | |||
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | Our group had limited time in Egypt so our own preference was to see as much as possible. Even then, the evenings were generally open for us to explore at our own pace | ||||
Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 | Everyone responsible for meeting as the airport/picking us up/dropping us off were SO punctual!! They waited with you at the airport until all your bags were checked in and ready to go through security. | ||||
Any Other Aspect | 5 | Overall, the planning was impeccable and seamless | ||||
Overall Score of the Whole Package | 5 or 75? (total of all boxes?) | Would 100% use Novaland again and highly recommend it to others! | ||||