[18:45, 11/16/2022] VJ125568 Manithe: It was great we had a good day. Mr. Balil was awesome
[20:28, 11/18/2022] Doris NovalandTours: Hi Manithe, have you returned to Tokyo hotel? How about Kyoto tour?
[21:46, 11/18/2022] VJ125568 Manithe: Yes ma'am. It was amazing to Satomi was absolutely amazing. Made sure we were taking care of and made sure I had an amazing lunch were they catered to my food allergies. Again thank you for an awesome experience.
[22:26, 11/18/2022] Doris NovalandTours: It is our pleasure, enjoy your free days in Tokyo!
HiDoris,
We’d like to say thank you for planning the trip. Both of our guides were nothing short of amazing!
We enjoyed our brief stay in Luxor and if we visited again, would opt to spend 1 day in Aswan and 2 days in Luxor.
Thank you again for creating an amazing experience and memories that will last a lifetime.
Best,
Lou
[23:31, 11/11/2022] VE123897 Julie Rowe: Hello! We had a wonderful day! Mohammed was so nice and very knowledgeable.
[23:32, 11/11/2022] Doris NovalandTours: Sounds great!
[23:32, 11/11/2022] VE123897 Julie Rowe: It was! We are looking forward the tour with him tomorrow.
[21:48, 2022年11月10日] Doris NovalandTours: She is one of our best tour guides!
[21:49, 2022年11月10日] VJ126094 komal: Ms Ayumi She explained me very well, showed me everything, did some shopping but spent time with me, also gave me chocolates for me, I really liked talking to her, thank you so much.
Hello, Whitney,
Overall, the trip was amazing. We came away with a true love for Japan and a tremendous respect for its’ people. We certainly appreciated your help and quick response to our concerns before and during the trip.
By and large, the customized trip was very good.
See below the answers in your chart.
I hope our comments will provide for better planning.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4.5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4.5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | / |
| |
Overall Score of the Whole Package | 4 |
| |
Best regards,
Gerry Weitz/Karen Shaw
Kate,
I want to personally thank you for all the work you put into making our Egypt trip possible. You went above & beyond and on such short notice too. Everything we asked for delivered. Everything went so smooth. We are indebted to you. Without you our trip would not have been the same. We love you!! Lol.
I also can't say enough about how wonderful Pink Flower Travel was. I want to acknowledge what an asset our Tour Representative, Mr. Ahmed Said, is. He MADE our trip. It was the big things & the small things about him. I wore sandals when we toured the Giza pyramids (not smart). Tiny pebbles were tearing my feet apart. Mr. Said, without my knowledge, went and bought me a pair of shoes. That is the caliber of man he is. He pointed out so many things as we drove through Cairo. He would tell us what he & our amazing driver (I'm ashamed to say I can't recall his name) were discussing if they were speaking Arabic (our driver didn't speak English). He was awesome. Our driver was young & super sweet. He held out his hand for me every time I exited the vehicle. He was all smiles.
We did not like our tour guide & driver in Luxor. There was no real communication with our guide, Mr. Ahmed El Aboudy. He & the driver spoke to each other pretty much the entire time we were in the vehicle with them. I had to ask what the beautiful buildings we were passing were. The driver never smiled or held out his hand for me. Mr. Aboudy was extremely knowledgeable, but he was just there to do his job and go home.
On the other hand our tour guide in Cairo, Mr. Amin, was awesome. We loved him! He was everything you could ask for & more. They spoiled us bc it was night & day between our guide & driver in Cairo vs. Luxor. We were really excited to see Mr. Said & our driver when we got back! They just make you want to smile.
Our experience in Luxor was still great. It's hard not to enjoy the beauty of Luxor- tour guide / driver or not. I still give our experience 100%. Egypt has always been a dream of mine since I was a little girl. Your company along with Pink Flower made my dream trip as perfect as it could be.
I will recommend Novaland to all of our friends & you in particular. You have a customer for life! Our next destination is Turkey & Croatia. I will 100% be reaching out to you when the time comes!
I have attached the completed survey as requested.
Forever grateful,
Laura & Mack Sasser
Amina did an excellent job getting everything put together for us. This was a whirlwind visit to Jordan because we had another tour forthcoming in Egypt. Novaland (Amina) made sure we were taken care of from start to finish. Knowledgeable tour guide and a very attentive driver. All of us on the trip were very pleased at how well things went. Thank you Novaland (Amina)!
Hello Whitney,
We arrived in London yesterday and will be on Queen Mary on 13th.
Morocco and Egypt are wonderful places.
Once again, Whitney, thank you for all your help in working through this tour. It was a pleasure working with you.
You are a very helpful and an efficient person, informed and very resourceful. Thank you Whitney. We will recommend you to our friends.
Cheers.
Surinder
Hi Alice:
Thank you for everything! The trip wasamazing and thanks for being so accommodating.
Comments below.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Alice was very accessible and available to answer our concerns | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 | Tour guides were very accomodating and also helped us out when we had problems. Jade and Adella were 5++++! | |
Drivers and Cars | 4 | The driver who picked us up from the airport wasn't in the right place so we had to search for him so that was the only negative so would give him a 3. The driver who drove Elle was great and even made sure she ate as she was starving so would give him a 5. The cars were great so would give that a 5. | |
Hotels | Location | 5 | The L7 was in a great location. The Busan City Hotel was convenient for the concert. |
Comfort | 4 | The L7 was small but it was fine for the location. The Busan City Hotel was ok too but the staff didn't speak much English so hard to communicate but overall it was fine. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | ||
Meals | 5 | We loved the recommendations including the jokbal, korean BBQ, etc. | |
Public Transportation (train, flight, cruise, etc.) | 4 | I wish the cars were closer together since our seats were separated but otherwise it was fine. | |
Any Other Aspect | 5 | Thank you for providing the wi-fi - it came in really handy | |
Overall Score of the Whole Package | 5 | The only issue was the driver and the BTS Seoul pass but it was fine as Novaland compensated us or made up for the mistakes. | |
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 | / |
Knowledge of Subjects | 5 | / | |
Ability of Explain | / | / | |
Attitude | / | / | |
Flexibility | / | / | |
Drivers and Cars | / |
| |
Hotels | Location |
|
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 | / |
Meet Your Interests? | 5 | / | |
Too Tight or Too Loose? | 5 | / | |
Meals | / | / | |
Public Transportation (train, flight, cruise, etc.) | / | / | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Thank you!
KarunHi Amina,
Yes, home sweet home! We, overall, had a wonderful trip! I will submit my comments to you now and Michael will also submit his own comments.
There were some issues along the way, which I will highlight in the feedback below.
You were certainly the best -- along the way -- and I really appreciate your constant care and communication. You are very professional.