Hi Whitney,
Thank you for all your assistance, advice and hard work! Thanks to you, we had a wonderful time in Japan!!!
I filled in the chart below.
Best,
Carol and crew
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Great communication, fast to respond | |
Tour Guides | Command of English | 4 | Our last guide Yuta had the best English skills (5) the other two were 4's |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | Yuki and Yuta had wonderful attitudes (5++) | |
Flexibility | 5 | Again, Yuki and Yuta were 5's | |
Drivers and Cars | 5 | Cars were great, no problems with drivers other than the really didn't speak English | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 | Maybe a few less shrines would be better |
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Wish weather had been better in Tokyo (disappointed we didn't see Mt. Fuji), but that can't be controlled | |
We had a great day today with Brian Lee. He was awesome. He took us to the Best restaurant and best sights. Highly recommend him.
Alfonso took us to DMZ today. He was awesome and we felt safe with him throughout our day at DMZ. Great team.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive to needs. Accommodated all requests and provided excellent suggestions. Very approachable and easy to work with.- | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | Yumi and Yoshi were exceptional! We plan to keep in touch with them :) | |
Flexibility | 5 |
| |
Drivers and Cars | 3 | Pickup driver (Narita): very confused about where to retrieve us. He was not at the greeting area.
Hakone driver: didn’t know we were his party despite giving last name and our guide asking if he was there for us.
Return driver (Osaka): Car smelled like strong cigarette smoke. | |
Hotels | Location | 4 | Could not get Taxi from Aura Tachibana (Hakone) because reservation was not placed way in advance. Taxis are limited due to shortage of drivers and isolation of the area. Wish we had known sooner and reservation was arranged prior to arrival. |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 | Bamboo grove is beautiful, but the large chaotic crowds made it difficult to enjoy as much. Visitors should be made aware of the crowd volume prior to confirming visit.
Boat ride with lunch was a great opportunity to escape the crowds. The food was delicious and it was such a unique experience! We would do it again! Interested parties should be made aware that they will need to walk on gravel and climb into the boat. |
Meet Your Interests? | 5 | the variation in activities kept everything interesting. | |
Too Tight or Too Loose? | 4 | Schedule was tight. We adjusted as deemed necessary. | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 3 | Given knee and back problems within our party, walking to, from, and between stations became a strain and a taxi was opted for instead on many occasions.
| |
Any Other Aspect | 3 | Complications with massage reservations at Aura Tachibana. Kate is aware.
Novaland’s hotel list needs to be updated and current (incorrectly categorized hotel quality eg. 5 star) | |
Overall Score of the Whole Package | 4.4 | We would love to work with Novaland on our next itinerary! | |
Hi Amina,
Yes, back last Sunday. Had a wonderful time and thank you so much for your help. You were truly outstanding in the process. See notes below.
Paul
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Amina's attention detail is remarkable. Despite the 30+ emails she never missed a thing.
Tour Guides
Command of English
4
Amina's written english is very good.
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Yes. Amina was able to accommadate a travel request within two weeks of the trip.
Drivers and Cars
4
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
5
Meals
On our own. But the breakfasts were good.
Public Transportation (train, flight, cruise, etc.)
5
What can I say. Japanese trains are on another level.
Any Other Aspect
Overall Score of the Whole Package
5
Will recommend you group again as we have a couple of friends wanting to go to Japan.
thank you, Whitney.
We mailed the wifi and are in the airport lounge in plenty of time.
We’ve had a wonderful trip, thanks to you. You set up everything we asked for with absolutely minimal glitches.
thank you for making our dream trip come true. More than one guide told us: “I’ve never been here before or,I’ve never had a client ask to go to this place”. We were so pleased that we had made all the right choices throughout the trip…Perhaps the result of years of traveling to new places too.
Please know we’ll reach out to Novaland Tours if we do another big trip and recommend it to others.
good luck to you.
Martha and Melissa
Thank you for helping with organizing such an amazing trip to New Zealand and Australia. The Itinerary was perfect for us.
The driver/tour guide Tina in Auckland was the best through the whole trip, from no language barrier to the experience we had with her.
The driver/tour guide Danny in Christchurch was very good
The driver/tour guide Jay in Melbourne was fair, not very talkative into giving us much information.
The driver/tour guide Sherlock and Mitch in Port Douglas and Daintree were both amazing. Mitch was very informative throughout the trip.The driver/tour guide Joy was very good, however we felt a little bit of a language barrier. She was very accommodating and worked with us well.
Regards,
Rama Patel
Mar 2024 • Friends
My close girlfriend and I just completed a private tour of Seoul, South Korea with Novaland Tours. Words cannot describe our experience. All I can say is that this was an ABSOLUTELY FABULOUS trip. Our booking agent Cindy made booking our trip visiting Seoul, Suwon, Busan and the DMZ seamless. She was always available to answer questions before and during the trip, to ensure we had the best experience possible. From the day we were picked up from Incheon International Airport to the day we returned to the States, the trip flowed with ease.
And what can I say about our guides--our tour guides Brian, Alphonso and Jade were wonderful! Each were well versed on the various historical and cultural sites that we visited and also provided interesting discussion and insight into modern life in Seoul. We thoroughly enjoyed our time with them.
If you are considering a trip to Seoul and adjacent cities, I highly recommend utilizing Novaland Tours.
And what can I say about our guides--our tour guides Brian, Alphonso and Jade were wonderful! Each were well versed on the various historical and cultural sites that we visited and also provided interesting discussion and insight into modern life in Seoul. We thoroughly enjoyed our time with them.
If you are considering a trip to Seoul and adjacent cities, I highly recommend utilizing Novaland Tours.