I can't say enough good things about Whitney. She always responded to us right away with extremely detailed answers. She also checked in with us during the trip to make sure we were happy and continues to communicate with us - sending us pictures that our guides took of us during our tours.
Novaland Tours has expertise all over the world. Whenever and wherever we decide to go next, Whitney at Novaland Tours will be our first call!
I had themost amazing time! Everything was absolute perfection! I am so appreciative forhow you worked with me and for my guide. It was the best day!
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | N/a |
|
Comfort | N/a |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Hihi Cindy,
Blessed evening!
Thanks and we had a wonderful time in Hokkaido!
As requested, see below on the feedback.
Have a Great 2023 ahead!
Cheers!
Vincent
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package | 4 |
| |
Ayumi San in Tokyo is very professional and nice
My kids like her a lot
Saito San in Nagano is also good
So everything went very smoothly
Travel Consultant : 5
Tour Guides : English, subject knowledge, attitude, flexibility all : 5 Ability to Explain: 4.
Driver & Car : In Israel : 4 In Jordan : 5.
Hotel Locations and Comfort : 5.
Worthiness of Trip : 5.
Meals : 3.
Flights : Lufthansa both directions at times substantial delays. No WHLCH assistance anywhere. Fortunately, there was sufficient time to walk. Impression: 2.
Other Issues: In Wadi Rum "Luxury" desert camp heater broken (no telephone to report), Also no working WIFi .
Overall Impression : As mentioned : 5.
And thank you, dear Amina.
Malek. A huge huge thanks to you and your team for helping me plan this wonderful trip.
Everything was just perfect.
The Hotel Check ins were so smooth. I did not have an issue anywhere.
All the SIC tours went on without a glitch.
This Trip has been totally amazing for me. All thanks to you.
Thank you so much for making this a memorable trip for me and something that I will always cherish.
As always, I am very impressed with the Service of Novaland Tours.
Thank you so much for your constant support.
you have my sincere gratitude for providing excellent quality service for this japan trip of mine. the smallest details, guidances, hotel selections, itinerary proposal and patience has made me happy with my getaway. i highly encourage tourists to plan their holidays under your service. i would definitely come back for more free and easy or even tour holidays in the future. it was my pleasure to meet you! i wish you the best in everything.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Hi Whitney
Kindly refer to my reply below.
Overall we are very satisfied with our trip. Starting with from the initial planning and arrangement which you had been a great help. Subsequently thanks to your regular updates and reminder. Thereafter the tour guide Vincent Yong Hur did an excellent job in taking care of us and attending to our needs and requests. Apart from showing us the places of interests, he also explained the local culture and practices to us. We had a great time and our trip wouldn’t be the same without Vincent.
A grateful thanks from the bottom of our heart.
Regards
Cindy
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
Just nice | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 | ||
Here is my completed survey. I have forwarded the survey to my husband, sister and bro-in-law. So you might get 3 additional survey forms filled out. Hope it helps.
Raphael helped us last night to buy the medicine my daughter needed. he is so kind,
Brian is also very kind , he found my daughters power bank and gonna return it to us at hotel. Both drivers are so very good . Please do let your company know that they are so genuine and helpful .
The Jeju guide Gain Lee is fantastic, She brought us to buy Korean meds several times and also change the itinerary to suit the weather
Thank u Helen for helping us plan this