The last two days was great! the guide was very friendly and knowledgable.
the guide for Chengdu is very good, if possible i would like to request for her service in my trip next June
Hi Kate,
See below:
1) Kate:
We had the absolute pleasure of booking our tours with Kate, and she was nothing short of outstanding! She truly went above and beyond to make sure we had the best experience possible. Kate kept in touch with us every single day and was available 24/7 for anything we needed — her dedication and care are unmatched.
The tours she arranged were incredible, perfectly organized, and filled with unforgettable moments. On top of that, her prices were very reasonable and surprisingly amazing for the level of service we received.
If you want a reliable, caring, and exceptional tour operator, Kate is the one. Highly recommended!
2) Novaland tour
Novaland Tour is absolutely the best tour operator in Asia. Our group of 12 used their services in Turkey, South Korea, and Japan, and we had an outstanding experience in every destination. From planning to execution, everything was handled with excellence and professionalism.
I strongly recommend Novaland Tour and will definitely use them for all my future bookings.
3) Overall tour operators
All tour guides got a perfect score except for
Aya Tamura
Kochi
Nov 20,2025Overall: ★ ★ ★
Command of English: ★ ★ ★
Knowledge of Subjects: ★
Ability of Explain: ★
Attitude: ★ ★ ★ ★
Flexibility: ★ ★ ★
Sonny was the best who went above and beyond. I would give him 15 out 10
Regards
Geraldeen Johnson
Group of 12
Virgin Islands, British
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Doris:5 | ||
| Private Tour Guides | Jones Seoul Nov 21,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Jones was so friendly and attentive to what we wanted to do. We also learned a lot of history as well. |
| Mr. Paul Moon Jeju Nov 22 - 23, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Paul is a sweetheart! We fell in love with Jeju and its history! | |
| Mr. Jade Kim Busan Nov 24 - 26, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Jade was very knowledgeable of anything k-pop and showed us many interesting places. We also learned a lot of interesting history and culture from him. | |
| Private Drivers and Cars | 5 | ||
| Hotels | Ibis Ambassador Seoul Myeongdong | Location: 5 Comfort: 2 | Perfect location but next time I will upgrade for more space. We could not open the windows for better air flow. The other hotels had this option. I do not know if it was our room choice but it was too warm and tight. |
| Ramada Encore by Wyndham Busan Station | Location: 5 Comfort: 5 | Great hotel and location. | |
| Hotel Leo | Location: 2 Comfort: 1 | Did not like the vibe/feeling of this hotel. | |
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 3 | Sometimes we felt a bit rushed to leave places. | |
| Meals | 4 | ||
| Public Transportation | 5 | ||
| Pocket WIFI | 5 | ||
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | Great | |
We had a great time and enjoyed everything yu organized. All the driver's were great and Yuki was awesome.
Thanks
ENRIQUE
All of the arrangements that you made for guides, drivers, meeting assistants, train and bus tickets, worked perfectly, making it easy for us to travel. I have recommended Novaland Tours to other people that we know.
Thank you for everything, it’s been a pleasure.
Arigato
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Joanna:5 | Joanna ,from day one has always been available, she is efficient ,detailed, knowleagable,patient,a pleasure to deal with. | |
| Private Tour Guides | Yuki Eddie Mitani Tokyo Nov 14,2025 | Command of French&English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Very nice gentlemen,resourceful and kind. |
| Ayumi IKUSHIMA Kyoto,Osaka Nov 21 - 24, 2025 | Command of French&English: 4 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Overal a good guide, listen to our needs, flexible. | |
| Masaaki Shimamura Kyoto Nov 23,2025 | Command of French&English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Very resourceful,Masa is interesting,communicates well,goes over and above with history and stories about Japan. A very comfortable car. | |
| Sights or Activities | Worthiness of Visit: 3 Meet Your Interests: 3 Too Tight or Too Loose: 5 | A couple of activities not interesting, gold leaf pasting experience, traditional art performance at Gion corner. We would have added a couple of museums. | |
| Public Transportation | 5 | Perfect. | |
| Any Other Aspect | You forgot to mention a guide,Kaory,she was with us for 5 days, , clearly a 5 Star guide, the best during our trip, spoke French very well, was attentive to our needs, resourceful, knowledgeable , patient, she made our trip to Japan memorable, she emailed us information on subjects we have discussed several days after leaving us.Thank you Kaori. | ||
| Overall Score of the Whole Package | 5 | Comments mentioned above. | |
Dear Cindy,
We just today recovered from jet lag.
The tour was amazing. The tour guides also were very good and professional. All the services were excellent.
For sure, I will recommend Novaland!!
Thank you very much
Best regards,
Cohava