1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Joanna:5 | Joanna provided excellent and timely services. Joanna communicated on US hours and on the weekends and accommodated last minute/urgent requests. I greatly appreciate how Joanna continued to go above and beyond allowing myself, the team, and the guests to rely on Novaland and feel safe regarding transportations. | |
| Private Drivers and Cars | 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | N/A | |
| Any Other Aspect | N/A | ||
| Overall Score of the Whole Package | 5 | Amazing customer service and excellent communication in booking. Would most definitely book again and recommend! | |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Amina:5 | Amina is excellent at her job. She was always readily available & went above and beyond for our family. | |
| Private Tour Guides | Yumi Takahashi Tokyo May 11 - 12, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Yumi was great. Even worked overtime with a smile. |
| Yukari MASUDA Tokyo May 13,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Hiroko Kara Kyoto May 15 - 16, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Sumie Shibata Kyoto May 17 - 18, 2026 | Command of English: 4 Knowledge of Subjects: 5 Ability of Explain: 4 Attitude: 5 Flexibility: 5 | ||
| Yasuhiro Kakuda Kanazawa May 20 - 21, 2026 | Command of English: 4 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Akira Matsumoto Sapporo,Noboribetsu,Hakodate May 23 - 28, 2026 | Command of English: 4 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Akira was so nice, informative & accommodating. Saved the day for us when we had to go to hospital. | |
| Yuki Eddie Mitani Tokyo May 30 - 31, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Yuki really went above & beyond for us. Introduced to new foods we might never have tried. The best guide we had. Very generous & interesting. | |
| Private Drivers and Cars | 5 | ||
| Hotels | Asakusa View Hotel Annex Rokku | Location: 5 Comfort: 5 | |
| Hotel Vischio Kyoto by GRANVIA | Location: 5 Comfort: 5 | ||
| Daiwa Roynet Hotel Kanazawa Eki Nishiguchi | Location: 5 | ||
| The Royal Park Canvas - Sapporo Odori Park | Location: 5 Comfort: 5 | ||
| Dai-ichi Takimotokan | Location: 5 Comfort: 5 | ||
| La Vista Hakodate Bay ANNEX | Location: 5 Comfort: 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | We saw so much, tour guides were all flexible & willing too make changes if we needed. | |
| Any Other Aspect | We all loved Japan. It was beyond our expectations. The people, culture, food are all exceptional & a step above anywhere else I have been. Thank you for a wonderful memorable trip. | ||
| Overall Score of the Whole Package | 5 | ||
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Rose:5 | Always so responsive. | |
| Private Tour Guides | Toru Kigami Tokyo Jun 06,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Very professional, knowledgeable, and listened to our interests. |
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 | ||
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | Wonderful day!! | |
We wanted to take a moment to thank you for everything you did in helping us plan this trip. Everything was very well organized, and overall the trip went exactly as planned. We truly appreciate all of your hard work, guidance, and attention to detail throughout the process.
Our families had a wonderful time and created many memories that we will cherish for years to come.
The only disappointments were things completely beyond anyone's control—we unfortunately never got any view of Mount Fuji, and our day in Hiroshima was spent mostly in the rain. Other than that, the trip exceeded our expectations and was thoroughly enjoyed by everyone.
Thank you again for all of your efforts and for helping make this such a memorable experience for our families. We are very grateful and look forward to working with you again on future travels.
Warm regards from all of us.
Today we leave Tokyo.
Thank you for greatly helping us create precious memories with my children and brother.
The trip you planned for us will always be very memorable as we enjoyed all our tours, knowledgeable guides, food, and culture. You also made this memory possible for my children with wife and my brother
This is one of the favorite trips for the children of the many we have taken.
Guides in general tried very hard to accomodate us with our dietary restrictions as well as our preferences for certain foods.
5 star review without reservations. Thank you So much !
Looking forward to more trips with you.
Devang Desai
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Joanna:5 | Joanna - you are FABULOUS! We truly appreciate all that you did for us to make our Japan trip one of our most memorable! You were awesome from the very beginning of the planning stage to confirming / following up all the timelines and activities/transportation tickets! We appreciate YOU!! Thank you, Thank you, Thank you!! | |
| Private Tour Guides | Kumiko Aizawa Yokohama Apr 28,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Kumiko was a wonderful guide. Professional and fun. A great 1st day in Japan. The Ramen class was so much fun! The vendor is Top Notch! |
| Sunny Osaka May 8 - 9, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Sunny is a Rock Star! We appreciate him so much for 2 days as our guide. He opened the world of Japan to us! | |
| Toru Kigami Tokyo May 24 - 26, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Toru is a tour guide with a kind and gentle soul. He provided us 2 wonderful days that were peaceful and relaxed. The itinerary stayed flexible which was perfect. | |
| Miho Nakamasu Tokyo May 27,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Miho provided a wonderful and careful hike today. The pace was perfect and we caught a glimpse of Mt Fuji as the clouds parted. A wonderful way to finish our trip to Japan. | |
| Private Drivers and Cars | 4 | ||
| Hotels | THE GATE HOTEL YOKOHAMA by HULIC | Location: 5 Comfort: 5 | Good location. Breakfast good assortment! |
| DEL style Osaka-shinsaibashi by Daiwa Roynet Hotel | Location: 5 Comfort: 5 | ||
| The Royal Park Canvas Ginza Corridor | Location: 5 Comfort: 3 | I'm surprised that the front reception desk spoke little English. Since so many English speaking visitors are booked to this hotel. Poor sleeping room design. Breakfast selection is fair. | |
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 4 | Overall too tight. Happy with all sights and activities. We personally could have planned less to give us the opportunity to relax a little more and soak in the experiences. | |
| Public Transportation | 5 | ||
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | ||
