HelloDoris
First excursion was good.
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris was attentive and responded quickly every time. Very knowledgeable and easy understand .She has excellent communication skills. | |
Guides | Command of English | 5 | Guide John, for Hakodate and Aomori was skillful in English and French. He was easy to understand. He had no accent. |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
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Hotels | Location |
|
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Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
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Overall Score of the Whole Package | 5 |
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Excellent, thanks for your prompt response and support during the reservation process.
Regards,
Wilhelm
Even our drivers were outstanding— we can’t wait to come back, and we’ll reach out to you when we do!!
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 | Thanks for organizing a wonderful trip for us! | |
Hi Grace,
Yes, we did though the weather was not kind to us. Rainy and foggy, we couldn’t see Mt Fuji.
We could communicate with the driver easily.
Anyway, thank you again for the arrangements.
Best Regards,
Tan Mei Mei
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent, prompt, caring, understanding and quick to respond, amend | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 3 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | Not too tight 5 | At our pace | |
Public Transportation (train, flight, cruise, etc.) | 5 | Good arrangements | |
Any Other Aspect | Vegetarian Food | May need to advise where to eat | |
Overall Score of the Whole Package | 4.5 | Very good altogether.especiallyi Agent Cindy. | |
Apr 2024 • Family
We recently visited South Korea and were extremely satisfied with our trip! This trip is something we've wanted to do for many years. Cindy did a wonderful job suggesting things to do and created the perfect itinerary for us. Our tour guide Jones was AMAZING! He was so caring and attentive to our needs. He did a great job with each tour and was very knowledgeable and informative. He exceeded our expectations in every way! We felt so relaxed knowing we had all of our transportation and accommodations taken care of thanks to Cindy. The hotels we stayed in were clean and in great locations. Cindy kept in touch with us and was always available to answer questions and made sure we were taken care of. Our experience with Novaland was incredible and we are so glad we chose them! 10 out of 10!
Hi Helen,
We just wanted to express our sincere gratitude for the wonderful trip to Japan you organized for us. Thanks for making our holiday unforgettable!
Rgds,
Yunita
Please let me know when the Wi-Fi device is received by the company .
Hope to work with you again in the future. I will definitely recommend you and your company to all friends and will write a review for you
[3/21, 18:59] Carrie VJK132367: It was great. Yoshi is so nice and accommodating
[3/21, 19:03] doris: Sounds nice!
[3/23, 16:19] doris: Hi Carrie, how about today‘s trip? I just emailed you the booking info about Korea E-sim Card, please check.
[3/23, 17:23] Carrie VJK132367: Hi Doris today was great. Fugi is very knowledgeable and I’d highly recommend him.
[3/26, 19:21] doris: Hello, how was the Gyeongju tour? Are you on the way to Seoul Hotel now?
[3/26, 19:22] Carrie VJK132367: Yes we just got in the van. Thank you for always checking on us every step of the way.
[3/26, 19:22] Carrie VJK132367: Tour was amazing. The guide was the best yet. He knew so much and explained so much.
[3/26, 19:23] doris: Ok, it is my responsibility to check everything goes well
[3/26, 19:23] Carrie VJK132367: You are doing a great job!!!
[3/26, 19:25] doris: Thank you
[3/21, 07:43] Thom VWW129722 Thomas: Yes!! Cody is great!!! Thank you!!!!
[3/21, 07:47] doris: Sounds nice. The staff let you check in?
[3/21, 07:48] doris: Usually, the check in time is in the afternoon
[3/21, 07:48] Thom VWW129722 Thomas: No…. We are waiting in the lobby. We totally understand how it works!
[3/21, 07:54] doris: Ok, you can store luggage at the reception and stroll around
[3/21, 07:55] Thom VWW129722 Thomas: Yes! It’s totally fine! And you are the best!!!!
[3/21, 08:02] doris: Thank you
[3/22, 15:49] doris: Hi Thom, how about today‘s trip?
[3/22, 15:53] doris: By the way, Mr. Darcy will be your guide in Perth, his contact number is ... There is another staff will pick up Pam at airport, I will tell her asap.
[3/22, 15:53] Thom VWW129722 Thomas: Thank you so much for checking! Cody is great! The visit to the Opera House was outstanding! The bridge walk is amazing! Hank is diabetic and got low blood sugar about halfway up the bridge, so we needed to turn around, everyone was wonderfully helpful. It was no problem! Oh and the hotel and the hotel room are amazing!!!!! Again, Cody is terrific! Thank you Doris!!!!
[3/24, 05:05] Thom VWW129722 Thomas: We are at airport to go to Perth. Everything about the Sydney trip was outstanding, and Cody was fantastic! Thank you, Doris!!!!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Put together a great tour and listened to our requests. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | All of the other tour guides were wonderful. | |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 | Takehiko O-izumi helped me get my husband to a clinic with an English-speaking doctor when he came down with Bronchitis. He called and made the appointment and after dropping the kids off at the noodle making class, went with me to the clinic. This caused him to miss lunch so he and I had a late lunch while the kids toured a shrine. | |
Drivers and Cars | 5 | The drivers were always courteous and willing to change directions when requested. | |
Hotels | Location | 5 | Our Tokyo hotel was a block from the subway. We were able to spend our free day riding around Tokyo on the subway and easily get back to our hotel. |
Comfort | 4 | We are used to softer beds and larger rooms in the US. Some of the hotels had small rooms. However, overall the accommodations were good. | |
Sights or Activities | Worthiness of Visit | 5 | We learned a lot about the Japanese culture, especially from the tour guides who shared their time and interests with us. |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | The Tour Guides were willing to adjust the schedule as needed to ensure we had time in the schedule for the things we were most interested in. | |
Meals | 5 | It was nice to have breakfast every morning as part of our hotel stay. The kids loved the noodle making class. My daughter is gluten intolerant, so we went to a grocery store the night before and bought rice noodles. The chef was willing to make them for her. | |
Public Transportation (train, flight, cruise, etc.) | 5 | We had some difficulty figuring out where to get on trains, but by the last train ride we had figured out the system. | |
Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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