you have my sincere gratitude for providing excellent quality service for this japan trip of mine. the smallest details, guidances, hotel selections, itinerary proposal and patience has made me happy with my getaway. i highly encourage tourists to plan their holidays under your service. i would definitely come back for more free and easy or even tour holidays in the future. it was my pleasure to meet you! i wish you the best in everything.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Hi Whitney
Kindly refer to my reply below.
Overall we are very satisfied with our trip. Starting with from the initial planning and arrangement which you had been a great help. Subsequently thanks to your regular updates and reminder. Thereafter the tour guide Vincent Yong Hur did an excellent job in taking care of us and attending to our needs and requests. Apart from showing us the places of interests, he also explained the local culture and practices to us. We had a great time and our trip wouldn’t be the same without Vincent.
A grateful thanks from the bottom of our heart.
Regards
Cindy
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
Just nice | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 | ||
Here is my completed survey. I have forwarded the survey to my husband, sister and bro-in-law. So you might get 3 additional survey forms filled out. Hope it helps.
Raphael helped us last night to buy the medicine my daughter needed. he is so kind,
Brian is also very kind , he found my daughters power bank and gonna return it to us at hotel. Both drivers are so very good . Please do let your company know that they are so genuine and helpful .
The Jeju guide Gain Lee is fantastic, She brought us to buy Korean meds several times and also change the itinerary to suit the weather
Thank u Helen for helping us plan this
[18:45, 11/16/2022] VJ125568 Manithe: It was great we had a good day. Mr. Balil was awesome
[20:28, 11/18/2022] Doris NovalandTours: Hi Manithe, have you returned to Tokyo hotel? How about Kyoto tour?
[21:46, 11/18/2022] VJ125568 Manithe: Yes ma'am. It was amazing to Satomi was absolutely amazing. Made sure we were taking care of and made sure I had an amazing lunch were they catered to my food allergies. Again thank you for an awesome experience.
[22:26, 11/18/2022] Doris NovalandTours: It is our pleasure, enjoy your free days in Tokyo!
HiDoris,
We’d like to say thank you for planning the trip. Both of our guides were nothing short of amazing!
We enjoyed our brief stay in Luxor and if we visited again, would opt to spend 1 day in Aswan and 2 days in Luxor.
Thank you again for creating an amazing experience and memories that will last a lifetime.
Best,
Lou
[23:31, 11/11/2022] VE123897 Julie Rowe: Hello! We had a wonderful day! Mohammed was so nice and very knowledgeable.
[23:32, 11/11/2022] Doris NovalandTours: Sounds great!
[23:32, 11/11/2022] VE123897 Julie Rowe: It was! We are looking forward the tour with him tomorrow.
[21:48, 2022年11月10日] Doris NovalandTours: She is one of our best tour guides!
[21:49, 2022年11月10日] VJ126094 komal: Ms Ayumi She explained me very well, showed me everything, did some shopping but spent time with me, also gave me chocolates for me, I really liked talking to her, thank you so much.
Hello, Whitney,
Overall, the trip was amazing. We came away with a true love for Japan and a tremendous respect for its’ people. We certainly appreciated your help and quick response to our concerns before and during the trip.
By and large, the customized trip was very good.
See below the answers in your chart.
I hope our comments will provide for better planning.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4.5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4.5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | / |
| |
Overall Score of the Whole Package | 4 |
| |
Best regards,
Gerry Weitz/Karen Shaw
Kate,
I want to personally thank you for all the work you put into making our Egypt trip possible. You went above & beyond and on such short notice too. Everything we asked for delivered. Everything went so smooth. We are indebted to you. Without you our trip would not have been the same. We love you!! Lol.
I also can't say enough about how wonderful Pink Flower Travel was. I want to acknowledge what an asset our Tour Representative, Mr. Ahmed Said, is. He MADE our trip. It was the big things & the small things about him. I wore sandals when we toured the Giza pyramids (not smart). Tiny pebbles were tearing my feet apart. Mr. Said, without my knowledge, went and bought me a pair of shoes. That is the caliber of man he is. He pointed out so many things as we drove through Cairo. He would tell us what he & our amazing driver (I'm ashamed to say I can't recall his name) were discussing if they were speaking Arabic (our driver didn't speak English). He was awesome. Our driver was young & super sweet. He held out his hand for me every time I exited the vehicle. He was all smiles.
We did not like our tour guide & driver in Luxor. There was no real communication with our guide, Mr. Ahmed El Aboudy. He & the driver spoke to each other pretty much the entire time we were in the vehicle with them. I had to ask what the beautiful buildings we were passing were. The driver never smiled or held out his hand for me. Mr. Aboudy was extremely knowledgeable, but he was just there to do his job and go home.
On the other hand our tour guide in Cairo, Mr. Amin, was awesome. We loved him! He was everything you could ask for & more. They spoiled us bc it was night & day between our guide & driver in Cairo vs. Luxor. We were really excited to see Mr. Said & our driver when we got back! They just make you want to smile.
Our experience in Luxor was still great. It's hard not to enjoy the beauty of Luxor- tour guide / driver or not. I still give our experience 100%. Egypt has always been a dream of mine since I was a little girl. Your company along with Pink Flower made my dream trip as perfect as it could be.
I will recommend Novaland to all of our friends & you in particular. You have a customer for life! Our next destination is Turkey & Croatia. I will 100% be reaching out to you when the time comes!
I have attached the completed survey as requested.
Forever grateful,
Laura & Mack Sasser
