Hi Whitney,
See the filled form below.
Khai
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 | Takae Suzuki is an excellent tour guide. She is passion about her job. She communicates well with the driver and the rest of us. Everyone is extremely happy with her service.
|
Knowledge of Subjects | 5 | ||
Ability to Explain | 5 | ||
Attitude | 5 | ||
Flexibility | 5 | ||
Drivers and Cars | 5 | Van a bit small for the number of luggage we have. Driver surprisingly can speak some English. He is very polite. | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | n/a |
| |
Any Other Aspect |
| It was great to have pocket wi fi | |
Overall Score of the Whole Package | 5 |
| |
Hi Whitney,
As requested.
Sri
Could you please rate our service in Perth this time?
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Great customer service. Understand the requests well and provided excellent service. Always prompt, even during when she was ill, with her replies. Will continue to engage her with our travel plans in the future. | |
Tour Guides | Command of English | 4 | No major complaints with their service as they took care of us well. |
Knowledge of Subjects | 4 | Good enough knowledge | |
Ability of Explain | 4 |
| |
Attitude | 5 | Great customer service and good attitude. They went out of the way to help us with information on transport, food, shopping, etc... | |
Flexibility | 5 | They took care of our requests well. | |
Drivers and Cars | 5 | Driver and guide are same. | |
Hotels | Location | 5 | Excellent location with many attractions and shops are within walking distance. Also, bus service was available nearby. |
Comfort | 4 | No complaints as the place was clean and well kept. | |
Sights or Activities | Worthiness of Visit | 4 | No major complaints |
Meet Your Interests? | 4 | Yes | |
Too Tight or Too Loose? | 5 | it was relaxing with the right amount of activities | |
Meals | 4 | We were able to get what we wanted. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package | 4-5 | Good trip. | |
It was a wonderful 10 days spent traveling to Egypt. Thanks for this remarkable and memorable experience you helped us to get. Our family is extremely happy and I am happy especially with your patience and making all the changes I requested for. Infact we want to use Novoland go forward for our vacations. Thanks again.
Attached is the survey, I made a comment on this which is to improve and no offense to anyone or anything. Please review and let me know what you think and if you have any questions.
Thanks
Sri
[17:45, 12/22/2022] VJ125676 Abhishek: it was very nice
[17:46, 12/22/2022] VJ125676 Abhishek: guide was nice and patient
[17:47, 12/22/2022] VJ125676 Abhishek: initially weather wasn't good but things cleared up around 1pm and we saw great views of Mt Fuji
Dear Cindy,
I filled in the list below, thanks for your assistance this trip!
Regards,
Garion
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 2 |
|
Knowledge of Subjects | 3 |
| |
Ability of Explain | 2 |
| |
Attitude | 4 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | - |
|
Comfort | - |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | Fine |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | - |
| |
Any Other Aspect | - |
| |
Overall Score of the Whole Package | 4 |
| |
I can't say enough good things about Whitney. She always responded to us right away with extremely detailed answers. She also checked in with us during the trip to make sure we were happy and continues to communicate with us - sending us pictures that our guides took of us during our tours.
Novaland Tours has expertise all over the world. Whenever and wherever we decide to go next, Whitney at Novaland Tours will be our first call!
I had themost amazing time! Everything was absolute perfection! I am so appreciative forhow you worked with me and for my guide. It was the best day!
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | N/a |
|
Comfort | N/a |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Hihi Cindy,
Blessed evening!
Thanks and we had a wonderful time in Hokkaido!
As requested, see below on the feedback.
Have a Great 2023 ahead!
Cheers!
Vincent
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package | 4 |
| |
Ayumi San in Tokyo is very professional and nice
My kids like her a lot
Saito San in Nagano is also good
So everything went very smoothly
Travel Consultant : 5
Tour Guides : English, subject knowledge, attitude, flexibility all : 5 Ability to Explain: 4.
Driver & Car : In Israel : 4 In Jordan : 5.
Hotel Locations and Comfort : 5.
Worthiness of Trip : 5.
Meals : 3.
Flights : Lufthansa both directions at times substantial delays. No WHLCH assistance anywhere. Fortunately, there was sufficient time to walk. Impression: 2.
Other Issues: In Wadi Rum "Luxury" desert camp heater broken (no telephone to report), Also no working WIFi .
Overall Impression : As mentioned : 5.
And thank you, dear Amina.
Malek. A huge huge thanks to you and your team for helping me plan this wonderful trip.
Everything was just perfect.
The Hotel Check ins were so smooth. I did not have an issue anywhere.
All the SIC tours went on without a glitch.
This Trip has been totally amazing for me. All thanks to you.
Thank you so much for making this a memorable trip for me and something that I will always cherish.
As always, I am very impressed with the Service of Novaland Tours.
Thank you so much for your constant support.