[17:30, 02/04/2023] VJK125405 Mai Nguyen: Hi Doris, it was good. We had an enjoyable day. Thank you for asking.
[17:46, 02/04/2023] Doris NovalandTours: Sounds great! BTW, Mt.Fuji 5th station may be closed tomorrow, so our guide will discuss with you and recommend other place.
[17:57, 02/04/2023] VJK125405 Mai Nguyen: She mentioned it before we ended the day.
[18:03, 02/04/2023] Doris NovalandTours: OK
[20:07, 03/04/2023] Doris NovalandTours: Hi Mai, I heard that the driver was late today, sorry about that.
[20:08, 03/04/2023] Doris NovalandTours: How about the trip to Mt.Fuji? I think some Cherry Blossoms just start to blossom
[20:08, 03/04/2023] VJK125405 Mai Nguyen: That was fine. It turned out well. We enjoyed our day. Thank you for checking in.
[20:09, 03/04/2023] VJK125405 Mai Nguyen: Cherry blossoms also bloomed in Mt Fuji base, but there are still a lot of them. We love it!
[19:00, 05/04/2023] Doris NovalandTours: Hi, how about today's trip?
[20:17, 05/04/2023] VJK125405 Mai Nguyen: Hi. Sorry, we were out. Didn’t get your message until now. The trip was good. We had fun. Thank you for checking.
[20:36, 05/04/2023] Doris NovalandTours: No worries, enjoy your trip. I just want to check whether you are happy with the new guide. In fact, she suggested you visit Fushimi Inari Shrine & Mt. Yoshino on Apr 06, and then visit Nara on Apr 07 due to the weather forecast. May I also know your ideas?
[20:38, 05/04/2023] VJK125405 Mai Nguyen: Iwe all are fine with it since she is more knowledgeable of the landscape and weather. We were thinking that if we could do everything tomorrow then if it rains on Friday, we could just stay in and relax.
[20:39, 05/04/2023] Doris NovalandTours: It is difficult to explore so many places within one day
[20:39, 05/04/2023] VJK125405 Mai Nguyen: Ok. We are fine with whatever.
[20:40, 05/04/2023] Doris NovalandTours: Noted, please discuss with Ms. Masako, she will make the trip flexible.
[20:40, 05/04/2023] VJK125405 Mai Nguyen: Ok. Will do.
My compliments to both guide nao and Fuji.
They were great.
Hello Whitney,
Yes my husband and I enjoyed our visit in Japan, the time went quickly as you said. We will definitely plan to come back in another time maybe during autumn time to see the leafs change their colors in November-December. Thank you for keeping us updated throughout our trip here in Japan. We appreciate your detail attention.
Warm regards,
Lana Quan
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 4 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 | I would have like a little bit free time to relax and re-energize | |
Meals | 4 | tour guide recommended popular cultural food to try it was very delicious and healthy, glad to tasted it! | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
Hi Whitney, hope you're doing well. We had a wonderful time in Kyoto.
Thank you for your message about Mr Ling. We also wanted to thank you and your guides for a lovely vacation. Even after some unforseen medical (and energy!) deficits on our part ,it was everything we had hoped for. All of your guides were very knowledgeable and helpful. We wanted to commend Yasuyuki for his thoughtfulness in suggesting and taking us to Ainokura. It was even more beautiful and serene than Shirakawa. And our 3 days with Chizuko in Kyoto were very special- she was so informative and a master at guiding us through several forms of public transportation where we would otherwise have been lost! We enjoyed her tours and her company very much. We will certainly recommend you and Novaland Tours to any friends and family who are thinking of coming to Japan in the future.
Warm regards,
Robbie O'Neal and Jim Foster
It was a great trip. We had a lot of fun. We learn the culture and history of Japan and Korea. The private tour guides are great. We don’t have to be in bus with other people. We will refer people to you for vacation tour.
Thanks again.
John
Seoul hotel: Mr. Lee +82-10-8350-XXXX
Jeju airport: Mr J +82-10-3691-XXXX
[04:24, 29/03/2023] VK124395 Jose: Good Morning. Everything has been going great. We are really enjoying the trip. Thanks for providing me with their contact information.
[10:04, 29/03/2023] Doris NovalandTours: Sounds great!
[17:37, 30/03/2023] Doris NovalandTours: Hi Jose, how was today's tour?
[17:48, 30/03/2023] VK124395 Jose: It was great.
[20:21, 01/04/2023] Doris NovalandTours: Hi Jose, have you arrived Busan hotel? I believe you’ve enjoyed the tour in Seoul n Jeju, but if you have any feedback about everything, please feel free to tell me.
[20:34, 01/04/2023] VK124395 Jose: We just got to our hotel room in Busan. So far, tours and sites have been great.
[20:35, 01/04/2023] Doris NovalandTours: OK
[15:15, 03/04/2023] Doris NovalandTours: How about the trip to Jinhae? Are there many cherry blossoms?
[15:25, 03/04/2023] VK124395 Jose: The trip was great. There were many Cherry Blossoms. Mr Kim was a great guide.
[15:26, 03/04/2023] Doris NovalandTours: OK, if possbile, would you mind share some pictures with me?
[15:59, 03/04/2023] VK124395 Jose: Give me a few minutes
[16:09, 03/04/2023] Doris NovalandTours: Looks beautiful!
[07:59, 05/04/2023] VK124395 Jose: Yesterday we had a great time with Mrs Park. She was a very enthusiastic guide and we enjoyed it a lot. Jose
[17:50, 07/04/2023] Doris NovalandTours: Hi Jose, have you returned to Seoul after Sokcho & Chuncheon tour? How about it?
[18:25, 07/04/2023] VK124395 Jose: It was great. We had a lot of fun yesterday and today. We got back an hour ago.
[18:53, 07/04/2023] Doris NovalandTours: I am glad to hear that, enjoy your free day tomorrow!
[17:34, 08/04/2023] Doris NovalandTours: Hi Jose, I heard you are planning to go to airport at 2:00 pm tomorrow, Mr. Lee will meet you at the lobby.
[17:36, 08/04/2023] VK124395 Jose: Yes. Thank you.
[17:41, 08/04/2023] Doris NovalandTours: OK
[22:44, 10/04/2023] VK124395 Jose: I wanted to thank you for providing us with an excellent experience. Please thank all of the guides for us. I am looking forward to returning in the future.
Dear Doris,
Thanks for your greatservice and arrangement, we enjoyed the trip very much .
I filled in my ratingbelow already.
Cheers,
chooilan
1=poor, 2=fair, 3=good, 4=verygood, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Good service and useful tips, Tour site schedule and arrangement was good. | |
Driver | Command of Mandarin | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Very good driver in term of skill and attitude. The car was very comfortable car. | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 | on free and easy trip, we were a bit lost what best to eat. | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | It was raining at Mt Fuji area, so quite disappointed as unable to see the peak. We will engage your service again for another trip | ||
Overall Score of the Whole Package | 5 | Overall Very good, thanks for good recommendations , we really enjoyed the trip. Everything was very well arranged. | |
We have had an amazing time in Japan & thank you for all you have done
Thank you so much
Graham & Linda