NLT-230427-WD124427 [May 22, 2023]

Hi Whitney,

Sorry for the late reply. My friends and I feel this was the best trip we had in years. We all enjoyed it very much and there are no words to describe the feelings. On behalf of my friends, I would like to thank you for a wonderful Job and your team in Bali for taking care of us very well. 

Best regards,

Sri

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 We are very happy with Whitney's professional services. As always, she did a wonderful job from day 1 to the last day. Without her wonderful service with personal touch, we wouldn't have enjoyed our get together so much.

Tour Guides

Command of English

 4

 He did a good job and his English was good and understandable.

Knowledge of Subjects

 5

 Very good.

Ability of Explain

 5

 He did an excellent job and also has a good sense of humour.

Attitude

 5

 Partha is an excellend Guide and a good human being. He was very understanding with our needs and went out of the way to accommodate us. We were lucky to have him as our guide and everyone liked him.

Flexibility

 5

 He is very understanding and always willing to help us.

Drivers and Cars

 5

The airport pickup and drops were good. But we would like to give credit to our bus driver for his patience and excellent driving and smiling face.

Hotels

Location

 5

 Both hotels were excellent. Services were good.

Comfort

 5

Very good.

Sights or Activities

Worthiness of Visit

 5

Amazing experience.

Meet Your Interests?

 5

 Yes.

Too Tight or Too Loose?

 4

 Too tight on 2 days... mainly because of the traffic jam in Bali. Otherwise, it would have been more relaxing

Meals

 5

 Excellent choice of restaurants and choice of food.

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 5

 The overall experience from the arrival to the departure were good. Everyone said the the whole tour was beyond their expectation. Thank you.

Overall Score of the Whole Package

 68/70

 

NLT-230424-PJ128512 [Apr 24, 2023,  from America]

NLT-230424-KAW127972 [May 8, 2023,  from America]
NLT-230422-WK126810 [Apr 30, 2023,  from America]
We just returned from 9 days tour to Seoul and Busan, organized by Whitney at Novaland Tours. Whitney helped in putting together program to meet our needs and desires. She went above and beyond to attend our every need. Whitney resolved all the small hick-ups both professionally and expeditiously. Trip was combination of group coach and private guided tours and allowed for the last minute changes and upgrades. We would like to point out the following tour guides: Harry and Brian in Seoul, and Young and Steve in Busan. They were knowledgeable, informative, and fun to spend time with, while we were there. Thank you Novaland
NLT-230422-KAW127184 [May 5, 2023,  from America]
NLT-230421-AT128147 [Apr 28, 2023]

NLT-230420-VJ127119 [Apr 24, 2023]

NLT-230419-AK127671 [Apr 25, 2023,  from America]
Hi Amina,

Wifi was returned 3 days ago at the hotel. Thank you for the assistance. The tour guides gave excellent ser ice. Big hat to Steve and Bryan.

Sincerely,
Art castro
NLT-230414-BJK127939 [Apr 20, 2023]

NLT-230412-KJ128234 [Apr 13, 2023,  from America]
NLT-230412-KJ126063 [Jan 24, 2024,  from America]

NLT-230412-AK127527 [Apr 24, 2023,  from America]
Yes, Amina. It was a good trip and yoy did organized well and monitored. Thank you. We will talk some time again.
NLT-230405-YJ127438 [Jan 19, 2024,  from America]
Hi Ms. Helen, We had an amazing  time in Japan, thanks very much!
NLT-230401-AJ121567 [Apr 12, 2023]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Amina was very good at her job. She was prompt and she was able to make our tour memorable.

Tour Guides

Command of English

 5

 The tour guide in Hokkaido was very helpful and was very good. We liked her

Knowledge of Subjects

 5

 The tour guide in Hokkaido was very helpful and was very good. We liked her

Ability of Explain

 5

 The tour guide in Hokkaido was very helpful and was very good. We liked her

Attitude

 5

 The tour guide in Hokkaido was very helpful and was very good. We liked her

Flexibility

 5

 The tour guide in Hokkaido was very helpful and was very good. We liked her

Drivers and Cars

 5

 The drivers were very much pleasant and punctual in the whole tour. We even think that the driver for Tokyo can be a better tour guide than the actual guide.

Hotels

Location

 5

 The hotels were satisfactory. Easy to checkin and out.

Comfort

 5

  The hotels were satisfactory. Easy to checkin and out.

Sights or Activities

Worthiness of Visit

 

 

Meet Your Interests?

 

 

Too Tight or Too Loose?

 

 

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 We liked the arrangement.

 

NLT-230331-WJ126529 [Apr 6, 2023,  from America]
Hi Whitney,
We got back safe and sound. We really had a nice time in Japan. Everything went well and very smoothly. 
Mr. Tatsuo, Ms.Naoko and Ms. Yukiko (her English was very good and clear) are very good guides, very polite and calm and flexible.
Hope to make another trip with you in future. I believe you do arrange tours for another countries too.
Thank you for your gift.
Thank you,
Bina
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