NLT-230203-YNM125380 [Feb 28, 2023,  from Canada]
Dear Helen,

Thank you very much.

As always, I am very grateful for your excellent service :)

Warm regards,
Alberto 
NLT-230203-JJ126598 [Feb 12, 2023,  from America]

NLT-230119-YAR125360 [Jan 5, 2024,  from America]
Hi Helen, 

Thanks for your holiday greetings and wish you a happy new year too. Our Japan tour was great and thank you very much for your nice arrangement. I am looking forward to working with you again in the future. 

Lee-Ping Chien
NLT-230119-KE124764 [Feb 5, 2023,  from America]
Hi Kate,

We enjoyed our tour/vacation so very much! Thank you for planning such a wonderful experience for us!
NLT-230110-KJ126420 [Jan 24, 2023,  from Mexico]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

Very professional

Tour Guides

Command of English

3

Some of them with some difficulties to find the correct words.

Knowledge of Subjects

4

 

Ability of Explain

4

 

Attitude

5

Very kind all of them

Flexibility

5

 

Drivers and Cars

5

Excellent car and punctuality.

Hotels

Location

5

 

Comfort

4

 

Sights or Activities

Worthiness of Visit

4

 

Meet Your Interests?

4

 

Too Tight or Too Loose?

4

 

Meals

4

The last breakfast (metropolitan hotel) not as good as the one of the other hotels.

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

4

 

Overall Score of the Whole Package

4

NLT-230109-KAW126526 [Jan 17, 2023,  from America]
Kate,
I’m back home in the States now and just wanted to thank you for the customized trip of Israel and Jordan. I’ll tell you something, Laith with Sky Road Logistics that was my driver and chaperone was one of the BEST people I’ve ever met in my numerous travels around the world. I highly recommend you use him and his company as much as possible.

I’m planning a trip in the Spring to a few countries in Western Europe, but my plan in the Fall is to visit China for a few days (assuming I’m able to with Covid) and then stop in Seoul for a couple days on my way to Japan where I’d like to spend the majority of my trip. I see that you specialize in Korea and Japan. If you have any marketing or info you could send me for my files so that after my spring trip when I start to plan for the Fall, I have some resources to decide what I’d like to see through your company…..I’d me most appreciative. My plan was to do this trip in Fall of 2020, but obviously Covid didn’t allow that.

Thanks again for all your help and making a memorable Birthday trip for me.


Sincerely,

Christopher Brandon Ayers
NLT-230106-YT126399 [Jan 3, 2023,  from United Kingdom]

Hi Helen,


Thank you so much for all your work. You have been superb.


I expect we'll be back in touch. We'd love to go to South Korea and Japan one day!


Thank you again

Dominic

NLT-221228-JJD126289 [Dec 30, 2022,  from America]

NLT-221227-KE125185 [Jan 11, 2023,  from America]
NLT-221227-JYF123433 [Dec 29, 2022,  from America]

NLT-221226-WJ125218 [Dec 31, 2022,  from America]
We've now used Novaland for both Korea and Japan; absolutely wonderful service. Great communication with Whitney at HQ and seamless coordination of what we wanted to do with the in-person tour team. Customization allows you to take minute to minute control of what you want to do on vacation which is much better than being stuck in a traditional tour group. We loved our tour guides (in particular Sam at Tokyo....awesome!!!). Highly recommend using Novaland as we have told a bunch of our friends about them.
NLT-221225-YNM124196 [Jan 3, 2023,  from America]
We are back in US, waiting for our final connection to Philadelphia 
It was a great trip to Brazil/Argentina and very well planned. Left is stress free with all the planning
NLT-221225-KE124929 [Jan 30, 2023,  from Germany]
I finally found the time to fill out the survey. We would like to thank you for organizing this trip for us, we had a fantastic time. All guides, drivers and service personnell was very friendly, always on time and had smiles on their faces. If we can leave a refferal for your company , let us know, we would be happy to write you one.
NLT-221224-VJ124470 [Jan 7, 2023,  from America]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 

 just about right

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 

NLT-221224-KE124832 [Jan 6, 2023,  from America]
Travelfreak
Travelfreak
4 contributions
Dec 2022
Novaland was the right choice from the minute we started planning. Starting with the planning with Kate and meeting the best duo Amin & Ahmed in Egypt for a group of eleven. This trip was customized to our needs and flexible on excursion changes and other add on without any hassles. Highly recommend them to anyone looking to discover Egypt based on your interest and not be subjected to a large bus with a stringent schedule. We got to see exactly what we wanted and have downtime with family and friends every day. We realized that some of the things we wanted to do with the time we had may have been over-ambitious, so we were able to change a few items once we got there. Both Amen and Ahmed spoke very good English and were professional and fun. Another plus was that we had cold water, Wi-Fi and a great driver for our trip. Kate checked on us regularly to see if the planned vacation was going well and if she can help with anything else.

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