Hi Cindy,
Miyano’s service is very good. He brought us to a nice local lunch which is very reasonably priced and even extended the tour to end at 5.30pm to make up for lost time on the journey to Mount Fuji.
Hi Cindy,
Yes we enjoyed our holiday and happy to provide below response.
The tour guides were great and I am already thinking of our next Japan trip (this time with more antique shopping )
Cheers,
SL
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Prompt and knowledgeable. Accommodates the many questions and changes. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 4.5 |
| |
Ability of Explain | 4.5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 4 |
|
Comfort | 3.5 | Some of the rooms are too small. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | Just right |
| |
Public Transportation (train, flight, cruise, etc.) |
| Just Perfect! | |
Any Other Aspect |
| Impressed by the tour guides, all are locals and they really made a difference with their insider knowledge and first class service attitude! | |
Overall Score of the Whole Package | 4.5 |
| |
Mr. Fauzi is an excellent guide and tour leader! I am having a wonderful experience here in KL. Thank you!!
Mike
Hugs, Edda Stark
Hi Whitney,
Sorry it took me a few days to complete your questionnaire.
I was not yet back from the trip when your email arrived.
Thank you so much for your kind assistance - we are planning to come back with our husbands next year and will definitely be in touch with you for planning.
And Machiko was such a wonderful guide and we felt like family with her by the end of our time together.
All the best,
Anita Langer
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | We could use one more night at Benessee House, but that was not the travel agency’s fault. We will take the responsibility. ^-^ | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 | Thank you for your valuable assistance. | |
Hi Whitney,
I’m very pleased with Novaland services. Everyone is friendly, punctual, knowledgeable and Well communicated . Thank you so much for making my vacation stress free.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | beyond expectation | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 | ||
Ability of Explain | 4 | ||
Attitude | 5/4 | Roger=5, Javier=4 | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Dear Cindy,
Thank you for your tour arrangement.
Everything was good except the weather.
It rained heavily on 19th for Kyoto tour and
slight rain on 23rd for our Tokyo tour.
Your guides were excellent and so was your arrangement prior to departure.
I will recommend your tour to my friends who will travel next time.
I totally enjoyed my trip this time and I hope to go again in the future.
Thank you again and I have answered your request below.
ARIGATO GOZAIMASHITA
Rehka Soman
Administration
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Cindy) | 5 | Everything arranged so well that there no worries by client. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | NA | Client arrangement |
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Cliet would have liked more time but rain disturb some sights | |
Meals | NA | Client arrangement | |
Public Transportation (train, flight, cruise, etc.) | 5 | JR 7 day rail pass was very useful for travel | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 55/55 |
| |
Mr. Yuki was a great Sensi(Japanese for teacher). We had a spectacular time in Kyoto with Ms Maikkio.
All organized by the most woderful Ms. Whitney from Novaland. I usually do not leave reviews for anything because they almost never get posted or help anything. Yet in this case i must sing the praises of Novaland Tours.
I am highly satisfied with Novaland Tours. So much so i booked another trip within this trip to Mylasia, also organized by Ms.Whitney.
5 stars all around...use Novaland Tours. You will be happy you did. I surely am so! Blessings to all!
Our travel consultant Alice is excellent, as well as all the hotels.
Noriko guide is quite helpful.
Hi Cindy-
I filled out your form below. Overall, we had a great trip and really appreciate everything you did for us. I will highly recommend your services to friends and family who plan to travel to Korea!
Best,
Heidi
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | ||
Ability of Explain | 4 | Sometimes the guides were difficult to understand due to their accents and word choices. | |
Attitude | 5 |
| |
Flexibility | 5 | ||
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 | We did not find Jeunju as interesting as Seoul or Busan. |
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) | 5 | Flights to and from Jeju Island were on time and went smoothly | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Overall, we had a wonderful trip. | |
For what we paid we got a pretty good deal. Next time we would probably purchase rooms.
Nov 2022 • Couples
I received itineraries from four different agencies for our planned trip to Israel and Jordan. The itinerary from Whitney at Novaland stood out from all the others. It was as if she and I were old friends and she knew just what my husband and I were looking for in a once in a lifetime trip! Whitney responded to emails very quickly. She was incredibly knowledgeable, friendly and professional. We could not have been more pleased. Unfortunately, we had to cancel due to unexpected circumstances. Whitney made sure we received our deposit back promptly and without any problems. When we are ready to reschedule, it will definitely be with Whitney and Novaland.
Written 16 November 2022
Hi Whitney,
Below is our filled out form. Our driver told us you made sure to check in on us on a regular basis to assure everything was going as planned and we were happy. If you'd like anymore specific details on any part of the tour, please let me know. Our entire group would like to thank you for this once-in-a-lifetime adventure! You were truly wonderful to work with -- we will be sure to recommend you to friends and family!
Best regards,
Carol and the crew
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive! Great suggestions! Super flexible, organized, patient, professional and friendly. Whitney was the best! | |
Tour Guides | Command of English | 5-Israel guide 4 - Jordan guide | Yossi, our Israel guide spoke very clearly, was loud enough and was easy to understand. |
Knowledge of Subjects | 5-Israel guide 4-Jordan guide
| Yossi was the most knowledgeable guide we've ever had. The amount of information he shared was just the right amount... not too much, not too little. He was always able to answer our questions and used our "drive time" to fill us in on details. Fadi knew and shared basic information. He's knowledgeable.
| |
Ability of Explain | 5-Israel guide 4-Jordan guide | Our Israeli guide explained everything very clearly. He answered all our questions thoroughly. | |
Attitude | 5-Israel guide 4-Jordan guide | Yossi had a very positive and caring attitude. He was very passionate about his subject matter. He was a pleasure to spend time with and fit very well into our group. | |
Flexibility | 5-Israel guide 3-Jordan guide | Yossi was very flexible. He made sure we saw everything on the itinerary plus many other interesting places/things. We were never rushed and Yossi was more than happy to work late. He made necessary adjustments when needed. Fadi was not always flexible. | |
Drivers and Cars | 5 | The vans were roomy and very comfortable. Our driver in Jordan, Yousef was exceptional. He always offered information and help. He volunteered to drive us to the Mosque in Amman on our last day since we missed the Mosque in Aqaba. He was a very safe driver. We truly counted on Yousef since we weren't always able to count on Fadi. | |
Hotels | Location | 5 | All the hotels were beautiful with very good locations. We loved our hotel in Amman but there were no restaurants within walking distance so we had to eat at the hotel. As it turned out, the food there was fantastic so it wasn't a problem. |
Comfort | 5 | All hotels were very comfortable. The hotel employees were very friendly and accommodating other than one particular man at reception (Dan Panorama Hotel, Jerusalem) who was nasty and rude. His name was Omar Munayyer -- we're planning to write a letter of complaint to the hotel manager. | |
Sights or Activities | Worthiness of Visit | 5 | We would have not changed a thing on the itinerary! |
Meet Your Interests? | 5 | Very much so! | |
Too Tight or Too Loose? | 5 | Just right. | |
Meals | 5 | Breakfasts were all incredible -- maybe just too much food! Recommendations from the guides for other meals were very helpful. Fadi arranged a home cooked meal with a Jordanian family that we truly enjoyed! | |
Public Transportation (train, flight, cruise, etc.) | n/a |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |