Seoul hotel: Mr. Lee +82-10-8350-XXXX
Jeju airport: Mr J +82-10-3691-XXXX
[04:24, 29/03/2023] VK124395 Jose: Good Morning. Everything has been going great. We are really enjoying the trip. Thanks for providing me with their contact information.
[10:04, 29/03/2023] Doris NovalandTours: Sounds great!
[17:37, 30/03/2023] Doris NovalandTours: Hi Jose, how was today's tour?
[17:48, 30/03/2023] VK124395 Jose: It was great.
[20:21, 01/04/2023] Doris NovalandTours: Hi Jose, have you arrived Busan hotel? I believe you’ve enjoyed the tour in Seoul n Jeju, but if you have any feedback about everything, please feel free to tell me.
[20:34, 01/04/2023] VK124395 Jose: We just got to our hotel room in Busan. So far, tours and sites have been great.
[20:35, 01/04/2023] Doris NovalandTours: OK
[15:15, 03/04/2023] Doris NovalandTours: How about the trip to Jinhae? Are there many cherry blossoms?
[15:25, 03/04/2023] VK124395 Jose: The trip was great. There were many Cherry Blossoms. Mr Kim was a great guide.
[15:26, 03/04/2023] Doris NovalandTours: OK, if possbile, would you mind share some pictures with me?
[15:59, 03/04/2023] VK124395 Jose: Give me a few minutes
[16:09, 03/04/2023] Doris NovalandTours: Looks beautiful!
[07:59, 05/04/2023] VK124395 Jose: Yesterday we had a great time with Mrs Park. She was a very enthusiastic guide and we enjoyed it a lot. Jose
[17:50, 07/04/2023] Doris NovalandTours: Hi Jose, have you returned to Seoul after Sokcho & Chuncheon tour? How about it?
[18:25, 07/04/2023] VK124395 Jose: It was great. We had a lot of fun yesterday and today. We got back an hour ago.
[18:53, 07/04/2023] Doris NovalandTours: I am glad to hear that, enjoy your free day tomorrow!
[17:34, 08/04/2023] Doris NovalandTours: Hi Jose, I heard you are planning to go to airport at 2:00 pm tomorrow, Mr. Lee will meet you at the lobby.
[17:36, 08/04/2023] VK124395 Jose: Yes. Thank you.
[17:41, 08/04/2023] Doris NovalandTours: OK
[22:44, 10/04/2023] VK124395 Jose: I wanted to thank you for providing us with an excellent experience. Please thank all of the guides for us. I am looking forward to returning in the future.
Dear Doris,
Thanks for your greatservice and arrangement, we enjoyed the trip very much .
I filled in my ratingbelow already.
Cheers,
chooilan
1=poor, 2=fair, 3=good, 4=verygood, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Good service and useful tips, Tour site schedule and arrangement was good. | |
Driver | Command of Mandarin | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Very good driver in term of skill and attitude. The car was very comfortable car. | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 | on free and easy trip, we were a bit lost what best to eat. | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | It was raining at Mt Fuji area, so quite disappointed as unable to see the peak. We will engage your service again for another trip | ||
Overall Score of the Whole Package | 5 | Overall Very good, thanks for good recommendations , we really enjoyed the trip. Everything was very well arranged. | |
We have had an amazing time in Japan & thank you for all you have done
Thank you so much
Graham & Linda
We had the best possible guides in Egypt. Our logistics were impeccably planned. I highly recommend Novaland. Doris from Novaland was continually in touch with us. A+++++++
Three of us traveled on Novaland to Cairo, Aswan and Luxor. Doris arranged everything perfectly. The guides, drivers, hotels and sightseeing were wonderful.
===
Novaland Tours Jordan
Petra is incredible. Having a terrific guide from Novaland makes it even more incredible. Novaland did a fabulous job. Loved the guide. Loved the tour. Doris from Novaland is simply wonderful.
Doris is a great organizer. She is very thorough and follows up to see that everything is in order. Jordan was very memorable.
===
Novaland Tours Israel
Thanks Doris for arranging my trip of a lifetime.. It was a bucket list for me to see where Jesus lived and walked. My guide Nasser was knowledgeable and very honest.
[7:49 pm, 22/03/2023] Alice NovalandTours: Hi Rick, have you arrived at the hotel safely? Do you like the rooms of Mercure Ginza?
[8:47 pm, 22/03/2023] Rick: Hi Alice. We arrived close to 6:30. The rooms are nice, and the location is great. The hotel put us in rooms next to each other so we’re happy about that. A little small but we expected that in Ginza. We stopped at 7-11 to pick up dinner after a long travel day.
[7:40 am, 23/03/2023] Rick: Hi Alice. We like the hotel even more now that it’s day time. The location is incredible and the breakfast is very nice.
[1:14 pm, 23/03/2023] Alice NovalandTours: Hi Rick, how is your tour going today?
[1:15 pm, 23/03/2023] Rick: Hi Alice. It’s going well even with the rain. Mark is a very accommodating guide and nice person.
[4:56 pm, 24/03/2023] Alice NovalandTours: How is your hakone Tour today? It is said that Hakone area is less crowded than Mt Fuji area. Are you encounter big crowds today? BTW, is the pocket WiFi works well?
[4:58 pm, 24/03/2023] Rick: The Hakone tour was very nice. Crowds weren’t too bad. The pocket WiFi works great.
[3:38 pm, 28/03/2023] Alice NovalandTours: Hi Rick, have you checked in at the Kyoto hotel? Do you like it? Is it smooth for you to meet the driver at the Kyoto station?
[3:39 pm, 28/03/2023] Rick: Hi Alice. We have checked in, and we really like the hotel. Very smooth. The driver was waiting for us on the platform. We are shopping nearby the hotel already.
[6:36 pm, 29/03/2023] Rick: Hi Alice. Thank you for the wonderful Kaiseki meal today! Everyone enjoyed the experience and the delicious food. We really liked the restaurant and staff. We had a full and fun day today in Kyoto.
[7:04 pm, 30/03/2023] Alice NovalandTours: Hi Rick, how is today's Kyoto tour? Do you like the Kyoto tour guide and the Osaka hotel?
[7:09 pm, 30/03/2023] Rick: Hi Alice. It went very well. Ric is excellent and very customer service oriented. We really like him. The rooms at the Cross Hotel are very nice. They placed us on the club level floor so we have access to the club level amenities. The hotel location is perfect just like Kyoto and Tokyo hotels.
[7:49 pm, 01/04/2023] Rick: Hi Alice. Osaka and Kobe tours were great! The Kobe beef dinner was very nice.
[7:01 pm, 03/04/2023] Alice NovalandTours: Hi Rick, how is today's tour? Here is the weather forecast for Tokyo tomorrow.
[7:17 pm, 03/04/2023] Rick: Hi Alice. Another great day! Mark is so accommodating to our needs, and he has made great restaurant recommendations. We were able to go to Asakusa, Shibuya and Harajuku today which we missed early in our trip due to my father’s injuries. My father had his stitches removed yesterday, and he has healed nicely. By the way, for the Kansai part of our trip, we really enjoyed our guide Ric Higashi and Mr. Tan who provided transport to and from the Shinkansen stations. I’ve also forgotten to thank you for refunding us for the tickets that weren’t purchased. Everyone in our party has thoroughly enjoyed this trip, and we will make the most of our last day tomorrow.
Hello Whitney,
Sorry it took a while to reply. We are very please with Novaland Tours and will recommend to our friends and relatives. Thank you!
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive and informative. | |
Tour Guides | Command of English | 4 | English is ok |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | helpful and very polite | |
Flexibility | 5 | willing to accommodate changes | |
Drivers and Cars | 5 | car is well maintained. Drove safely and slowed down when car sick on the windy mountain roods | |
Hotels | Location | 5 | very convenient to public transport and amenities |
Comfort | 5 | clean and well equipped, enjoyed the free drinks in one of the hotels | |
Sights or Activities | Worthiness of Visit | 4 | overall great except for the huge crowd, long queues and rains |
Meet Your Interests? | 4 | love the Ryokan experience and Sakura | |
Too Tight or Too Loose? | 4 | maybe less places to visit to be able to spend more time in one place/less rush | |
Meals | 4 | Ryokan meals are great, convenience stores food and street food is good | |
Public Transportation (train, flight, cruise, etc.) | 4 | a bit confusion and time consuming but manageable | |
Any Other Aspect |
| A lot of walking involved, could be tiring for people not used to it. Few Japanese speak English, difficult to interact with locals | |
Overall Score of the Whole Package | 4.5 | may return for another visit to other places in Japan | |
Message from Doris
Hi, may I ask how about today's tour?
Tuesday, March 21 2023
Message from VAW124067
Hi Doris... great tour today ! Aboud is great...very likeable and very knowledgeable... lots of interesting historical perspective. Traffic near Tel Aviv insane... but ok since not driving ! Hotel very nice... can get water and coffee in lobby...or wine... everyone very nice. Breakfast buffet offers so many choices...will try some different things tomorrow ! Thanks !
Tuesday, March 21 2023
Message from Doris
Hello, I was just wondering how about your tour after Tel Aviv?
Saturday, March 25 2023
Message from VAW124067
Everything going well... guides are great. Weather good but we may have rain tomorrow...have suitable clothing and boots... and umbrellas if necessary.
Thanks !
Saturday, March 25 2023
Message from Doris
Hi George, how is the tour now? Although I think no news is good news. BTW, have you visited Israel Museum last night?
Wednesday, March 29 2023
Message from VAW124067
Hi...yes all is well. We did go to Israel Museum last night. It is very well done ! We went to thec 2nd temple model of Jerusalem, the Shrine of the Book, and the archeology section of the museum. . No trouble to catch a taxi..
Wednesday, March 29 2023
I apologize for the super delayed response. I have been busy with work after we came back from the trip.
I’d like to thank you for arranging everything for us. Everybody in the group had fun in all the countries we visited. We would definitely recommend Novaland tours to our friends who would like to visit the middle east.
Again Thank you,
Genevieve
