We are happy n satisfied with both the guides for our tour in Hokkaido.
Thank u
Hi Doris,
Thanks for asking us for feedback. We loved our experience. The guides are excellent. We thought all of them were knowledgeable and amazing in their own way. The schedule was tight but that is because we had so little time and we tried to squeeze many sights in limited time period. It was hard walking in the heat but that is to be expected for early July. We are so glad we did it that way. We will be back to Seoul as we were very impressed how livable and safe it was. Perhaps try to stay longer in one place next time. We loved your planning and we will be using Novaland in the future for other destinations.
Thanks so much,
Andreea and Abdullah
I’m so sorry for the delayed response. We jumped right back into “life” after our trip and are finally catching up with everything! We are truly grateful for all your help and greatly enjoyed our trip. If anything, we would have wanted a tour guide for another day. It was fun getting to know them and we appreciated them so much, especially Yuki.
Thank you again for everything,
Janelle
Sent from my iPhone
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 | never an issue |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 | Dee in Jeju handled the rain without a problem | |
Drivers and Cars | 5 | Lodging at Dragon Hill Lodge made it a challenge but it all worked | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 | dog cafe and hanbok wearing were especially great | |
Too Tight or Too Loose? | 5 | just right | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 | Train was wonderful! | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Really a good trip. My son and granddaughter were very happy | |
Many, many thanks, Amina. A job well done.
Hi Helen,
We have had a wonderful time so far. We truly enjoyed Christine as our guide. We would love to write a recommendation for her services. Is there a place we can do so she may receive the highest recognition?
Thank you for everything Helen!
Madalyn
Hi
Replies below
Regards
Ms Gillian Tan
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 | Yuki Eddie Mitani Satoshi Nonaka Seiya |
Knowledge of Subjects | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Ability of Explain | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Attitude | 5 | Yuki Eddie Mitani Satoshi Nonaka Seiya | |
Flexibility | 5 | Yuki Eddie Mitani Satoshi Nonaka | |
Drivers and Cars |
|
| |
Hotels | Location | N.A. |
|
Comfort | N.A. |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | Just right |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
HI Amina,
Thank you for your help on planning the tour. It worked out very well for us. THANK YOU!
Best Regards,
Juliet
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | ||
Tour Guides | Command of English | 5 | Jay Song was excellent! |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | NA |
|
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? |
|
| |
Meals | 5 | Jay Song picked incredible vegetarian restaurant for us to accommodate our diet need. It became one of the most memorable meal experiences in Korea, among many. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect |
| Your prompt responses were very helpful! Thank you! | |
Overall Score of the Whole Package | 5 |
| |
Here you go! Thank you so much for making our trip so memorable!
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent response times, always eager to help | |
Tour Guides | Command of English | 5 | Very few issues communicating |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 3 | The locations in every city were just a little bit inconvenient. I'm not sure if this was asked at any point, but we would have preferred to be in the heart of things to make access to stores and restaurants easier. |
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 4 | |
Meet Your Interests? | 4 | Too many temples. Our guides were excellent at adjusting to our interests though | |
Too Tight or Too Loose? |
| In retrospect, we should have planned for more free time, especially in the beginning as we were still struggling with jet lag | |
Meals | 5 | Our guides found terrific places for us to eat | |
Public Transportation (train, flight, cruise, etc.) | 5 | KTX was easy and relatively comfortable | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | I have already recommended this company, Amina, and our guides to others | |
Helen,
It’s been an amazing trip so far. We are super interested in the onsen experience.