1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Amina was very good at her job. She was prompt and she was able to make our tour memorable. | |
Tour Guides | Command of English | 5 | The tour guide in Hokkaido was very helpful and was very good. We liked her |
Knowledge of Subjects | 5 | The tour guide in Hokkaido was very helpful and was very good. We liked her | |
Ability of Explain | 5 | The tour guide in Hokkaido was very helpful and was very good. We liked her | |
Attitude | 5 | The tour guide in Hokkaido was very helpful and was very good. We liked her | |
Flexibility | 5 | The tour guide in Hokkaido was very helpful and was very good. We liked her | |
Drivers and Cars | 5 | The drivers were very much pleasant and punctual in the whole tour. We even think that the driver for Tokyo can be a better tour guide than the actual guide. | |
Hotels | Location | 5 | The hotels were satisfactory. Easy to checkin and out. |
Comfort | 5 | The hotels were satisfactory. Easy to checkin and out. | |
Sights or Activities | Worthiness of Visit |
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Meet Your Interests? |
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Too Tight or Too Loose? |
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Meals |
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Public Transportation (train, flight, cruise, etc.) |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 | We liked the arrangement. | |
We got back safe and sound. We really had a nice time in Japan. Everything went well and very smoothly.
Mr. Tatsuo, Ms.Naoko and Ms. Yukiko (her English was very good and clear) are very good guides, very polite and calm and flexible.
Hope to make another trip with you in future. I believe you do arrange tours for another countries too.
Thank you for your gift.
Thank you,
Bina
[17:30, 02/04/2023] VJK125405 Mai Nguyen: Hi Doris, it was good. We had an enjoyable day. Thank you for asking.
[17:46, 02/04/2023] Doris NovalandTours: Sounds great! BTW, Mt.Fuji 5th station may be closed tomorrow, so our guide will discuss with you and recommend other place.
[17:57, 02/04/2023] VJK125405 Mai Nguyen: She mentioned it before we ended the day.
[18:03, 02/04/2023] Doris NovalandTours: OK
[20:07, 03/04/2023] Doris NovalandTours: Hi Mai, I heard that the driver was late today, sorry about that.
[20:08, 03/04/2023] Doris NovalandTours: How about the trip to Mt.Fuji? I think some Cherry Blossoms just start to blossom
[20:08, 03/04/2023] VJK125405 Mai Nguyen: That was fine. It turned out well. We enjoyed our day. Thank you for checking in.
[20:09, 03/04/2023] VJK125405 Mai Nguyen: Cherry blossoms also bloomed in Mt Fuji base, but there are still a lot of them. We love it!
[19:00, 05/04/2023] Doris NovalandTours: Hi, how about today's trip?
[20:17, 05/04/2023] VJK125405 Mai Nguyen: Hi. Sorry, we were out. Didn’t get your message until now. The trip was good. We had fun. Thank you for checking.
[20:36, 05/04/2023] Doris NovalandTours: No worries, enjoy your trip. I just want to check whether you are happy with the new guide. In fact, she suggested you visit Fushimi Inari Shrine & Mt. Yoshino on Apr 06, and then visit Nara on Apr 07 due to the weather forecast. May I also know your ideas?
[20:38, 05/04/2023] VJK125405 Mai Nguyen: Iwe all are fine with it since she is more knowledgeable of the landscape and weather. We were thinking that if we could do everything tomorrow then if it rains on Friday, we could just stay in and relax.
[20:39, 05/04/2023] Doris NovalandTours: It is difficult to explore so many places within one day
[20:39, 05/04/2023] VJK125405 Mai Nguyen: Ok. We are fine with whatever.
[20:40, 05/04/2023] Doris NovalandTours: Noted, please discuss with Ms. Masako, she will make the trip flexible.
[20:40, 05/04/2023] VJK125405 Mai Nguyen: Ok. Will do.
My compliments to both guide nao and Fuji.
They were great.
Hello Whitney,
Yes my husband and I enjoyed our visit in Japan, the time went quickly as you said. We will definitely plan to come back in another time maybe during autumn time to see the leafs change their colors in November-December. Thank you for keeping us updated throughout our trip here in Japan. We appreciate your detail attention.
Warm regards,
Lana Quan
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
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Tour Guides | Command of English | 4 |
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Knowledge of Subjects | 4 |
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Ability of Explain | 4 |
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Attitude | 4 |
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Flexibility | 4 |
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Drivers and Cars | 4 |
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Hotels | Location | 4 |
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Comfort | 4 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 4 |
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Too Tight or Too Loose? | 4 | I would have like a little bit free time to relax and re-energize | |
Meals | 4 | tour guide recommended popular cultural food to try it was very delicious and healthy, glad to tasted it! | |
Public Transportation (train, flight, cruise, etc.) | 4 |
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Any Other Aspect |
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Overall Score of the Whole Package | 4 |
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Hi Whitney, hope you're doing well. We had a wonderful time in Kyoto.
Thank you for your message about Mr Ling. We also wanted to thank you and your guides for a lovely vacation. Even after some unforseen medical (and energy!) deficits on our part ,it was everything we had hoped for. All of your guides were very knowledgeable and helpful. We wanted to commend Yasuyuki for his thoughtfulness in suggesting and taking us to Ainokura. It was even more beautiful and serene than Shirakawa. And our 3 days with Chizuko in Kyoto were very special- she was so informative and a master at guiding us through several forms of public transportation where we would otherwise have been lost! We enjoyed her tours and her company very much. We will certainly recommend you and Novaland Tours to any friends and family who are thinking of coming to Japan in the future.
Warm regards,
Robbie O'Neal and Jim Foster
It was a great trip. We had a lot of fun. We learn the culture and history of Japan and Korea. The private tour guides are great. We don’t have to be in bus with other people. We will refer people to you for vacation tour.
Thanks again.
John