Hi Cindy-
I filled out your form below. Overall, we had a great trip and really appreciate everything you did for us. I will highly recommend your services to friends and family who plan to travel to Korea!
Best,
Heidi
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 | ||
Ability of Explain | 4 | Sometimes the guides were difficult to understand due to their accents and word choices. | |
Attitude | 5 |
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Flexibility | 5 | ||
Drivers and Cars |
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Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 4 | We did not find Jeunju as interesting as Seoul or Busan. |
Meet Your Interests? | 4 |
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Too Tight or Too Loose? | 5 |
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Meals |
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Public Transportation (train, flight, cruise, etc.) | 5 | Flights to and from Jeju Island were on time and went smoothly | |
Any Other Aspect |
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Overall Score of the Whole Package | 5 | Overall, we had a wonderful trip. | |
For what we paid we got a pretty good deal. Next time we would probably purchase rooms.
Nov 2022 • Couples
I received itineraries from four different agencies for our planned trip to Israel and Jordan. The itinerary from Whitney at Novaland stood out from all the others. It was as if she and I were old friends and she knew just what my husband and I were looking for in a once in a lifetime trip! Whitney responded to emails very quickly. She was incredibly knowledgeable, friendly and professional. We could not have been more pleased. Unfortunately, we had to cancel due to unexpected circumstances. Whitney made sure we received our deposit back promptly and without any problems. When we are ready to reschedule, it will definitely be with Whitney and Novaland.
Written 16 November 2022
Hi Whitney,
Below is our filled out form. Our driver told us you made sure to check in on us on a regular basis to assure everything was going as planned and we were happy. If you'd like anymore specific details on any part of the tour, please let me know. Our entire group would like to thank you for this once-in-a-lifetime adventure! You were truly wonderful to work with -- we will be sure to recommend you to friends and family!
Best regards,
Carol and the crew
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive! Great suggestions! Super flexible, organized, patient, professional and friendly. Whitney was the best! | |
Tour Guides | Command of English | 5-Israel guide 4 - Jordan guide | Yossi, our Israel guide spoke very clearly, was loud enough and was easy to understand. |
Knowledge of Subjects | 5-Israel guide 4-Jordan guide
| Yossi was the most knowledgeable guide we've ever had. The amount of information he shared was just the right amount... not too much, not too little. He was always able to answer our questions and used our "drive time" to fill us in on details. Fadi knew and shared basic information. He's knowledgeable.
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Ability of Explain | 5-Israel guide 4-Jordan guide | Our Israeli guide explained everything very clearly. He answered all our questions thoroughly. | |
Attitude | 5-Israel guide 4-Jordan guide | Yossi had a very positive and caring attitude. He was very passionate about his subject matter. He was a pleasure to spend time with and fit very well into our group. | |
Flexibility | 5-Israel guide 3-Jordan guide | Yossi was very flexible. He made sure we saw everything on the itinerary plus many other interesting places/things. We were never rushed and Yossi was more than happy to work late. He made necessary adjustments when needed. Fadi was not always flexible. | |
Drivers and Cars | 5 | The vans were roomy and very comfortable. Our driver in Jordan, Yousef was exceptional. He always offered information and help. He volunteered to drive us to the Mosque in Amman on our last day since we missed the Mosque in Aqaba. He was a very safe driver. We truly counted on Yousef since we weren't always able to count on Fadi. | |
Hotels | Location | 5 | All the hotels were beautiful with very good locations. We loved our hotel in Amman but there were no restaurants within walking distance so we had to eat at the hotel. As it turned out, the food there was fantastic so it wasn't a problem. |
Comfort | 5 | All hotels were very comfortable. The hotel employees were very friendly and accommodating other than one particular man at reception (Dan Panorama Hotel, Jerusalem) who was nasty and rude. His name was Omar Munayyer -- we're planning to write a letter of complaint to the hotel manager. | |
Sights or Activities | Worthiness of Visit | 5 | We would have not changed a thing on the itinerary! |
Meet Your Interests? | 5 | Very much so! | |
Too Tight or Too Loose? | 5 | Just right. | |
Meals | 5 | Breakfasts were all incredible -- maybe just too much food! Recommendations from the guides for other meals were very helpful. Fadi arranged a home cooked meal with a Jordanian family that we truly enjoyed! | |
Public Transportation (train, flight, cruise, etc.) | n/a |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Hi Whitney,
Sorry for the late reply. My friends and I feel this was the best trip we had in years. We all enjoyed it very much and there are no words to describe the feelings. On behalf of my friends, I would like to thank you for a wonderful Job and your team in Bali for taking care of us very well.
Best regards,
Sri
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | We are very happy with Whitney's professional services. As always, she did a wonderful job from day 1 to the last day. Without her wonderful service with personal touch, we wouldn't have enjoyed our get together so much. | |
Tour Guides | Command of English | 4 | He did a good job and his English was good and understandable. |
Knowledge of Subjects | 5 | Very good. | |
Ability of Explain | 5 | He did an excellent job and also has a good sense of humour. | |
Attitude | 5 | Partha is an excellend Guide and a good human being. He was very understanding with our needs and went out of the way to accommodate us. We were lucky to have him as our guide and everyone liked him. | |
Flexibility | 5 | He is very understanding and always willing to help us. | |
Drivers and Cars | 5 | The airport pickup and drops were good. But we would like to give credit to our bus driver for his patience and excellent driving and smiling face. | |
Hotels | Location | 5 | Both hotels were excellent. Services were good. |
Comfort | 5 | Very good. | |
Sights or Activities | Worthiness of Visit | 5 | Amazing experience. |
Meet Your Interests? | 5 | Yes. | |
Too Tight or Too Loose? | 4 | Too tight on 2 days... mainly because of the traffic jam in Bali. Otherwise, it would have been more relaxing | |
Meals | 5 | Excellent choice of restaurants and choice of food. | |
Public Transportation (train, flight, cruise, etc.) | NA |
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Any Other Aspect | 5 | The overall experience from the arrival to the departure were good. Everyone said the the whole tour was beyond their expectation. Thank you. | |
Overall Score of the Whole Package | 68/70 |
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Wifi was returned 3 days ago at the hotel. Thank you for the assistance. The tour guides gave excellent ser ice. Big hat to Steve and Bryan.
Sincerely,
Art castro